Casino Luck is a fairly new online casino that hails itself as a modern Web 2.0 establishment. The casino is powered by Microgaming and NetEnt platforms which have been enjoying substantial market share increases and are quickly becoming the leaders in the online gambling world. There are also other softwares included such as IGT (WagerWorks), Betsoft, iSoftBet, Play'n GO, Evolution Gaming, and Nyx Interactive.
Gamblers of all types should be pleased with the variety of games available at Casino Luck. NetEnt software has really set the bar for game quality and variety online. While other platforms have slot machines that all look and feel the same, Casino Luck's video slots are all unique and exciting to play. Immortal Romance slot, for instance, has a captivating theme and one of the best featured soundtrack around. “Sticky Win” as it is called is triggered if the player wins anything or if he or she gets a Sticky Win symbol. Any winning lines are held in place, and all other squares are respun. This goes on until no more additional wins are hit. No other slot allows players to win so much on any normal spin.
In addition to their quirky slot machines, Casino Luck has a plethora of table and specialty games to keep everyone satisfied. A few of these games can't be found anywhere else. Hi Lo Switch slot, for instance, is a game where players bet on whether cards will be higher or lower than the one placed. In this regal version, players may choose to play on any one of three cards, or change their cards up to two times. With fresh variants of blackjack, casino pokers, and video pokers, as well as plenty of colorful scratch card games and others, Casino Luck offers enough games to keep anyone entertained for hours.
While Casino Luck does have a very modern website and state-of-the art games, their support is a bit lacking since they do not offer true live chat. Players can request assistance either through an e-mail address or by sending an inquiry through an online form. Unfortunately, they do not have a phone number, either. Nonetheless, Casino Luck does promise to respond to messages within 24-hours, and judging from the lack of bad press, they do a satisfactory job at this.
Casino Luck is very professional with how they conduct themselves. Where many other online casinos act in a predatory nature towards compulsive gamblers, Casino Luck provides gamblers resources that they need if they have a problem. In fact, most issues can be resolved without having to contact support at all. Since Casino Luck does not offer live chat, this is very important. From inside the casino client, players can opt to self-exclude themselves from play for a span of either a week or six months. Casino Luck takes these self-exclusion options seriously and will not allow players to re-activate their accounts for any reason until the self-exclusion period is up. The casino also offers permanent self-exclusion, and their website is filled with encouraging resources to stop problem gambling.
Players may also set deposit limits for themselves in the cashier window if they find themselves with a bankroll management problem. Casino Luck does allow players to change these limits at will, but limit increases are subject to a pending period to prevent compulsive gamblers from making hasty decisions. Thumbs up to Casino Luck for making problem gambling prevention a priority.
Casino Luck posts that they are “RNG Certified” with an image in their website footer. Looking closer into this we found additional information in the “casino” section of their FAQ. As Casino Luck use NetEnt's flash casino all games are tested and certified by industry giant Technical Systems Testing (www.tstglobal.com). All games are played directly towards a NetEnt server and individual operators cannot make any changes to the RNG or pay-out tables. Casino Luck also states that it uses SSL encryption to keep all sensitive data protected from cyber-thieves.
- Pending period 0-24 hours
- Variety of games
- Instant play, mobile
- 24/7 customer support via e-mail and live chat
- SSL encryption
- Software is proven fair by TST
- No toll-free phone number to contact support