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CasinoLuck

GREAT 8.77
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

CasinoLuck Review

  • Pending period 0-24 hours
  • Variety of games
  • Instant play, mobile
  • Customized live chat offered
  • Software is proven fair by TST
  • Various restricted countries
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General info & Latest Promos
Website http://www.casinoluck.com
Established 1999
Owner AG Software Limited
Casino Promotion CasinoLuck: 100% up to €/$ 150 + 150 Bonus Spins on Book of Dead Slot

CasinoLuck is a fairly new online casino that hails itself as a modern Web 2.0 establishment. The casino is powered by Microgaming and NetEnt ­pla­tfo­rms­ ­which have been enjoying substantial market share increases and are quickly becoming the leaders in the online gambling world. There are also other softwares included such as IGT (WagerWorks), Betsoft, iSoftBet, Play'n GO, SG GamingEvolution Gaming, and Nyx Interactive.

Games

Gamblers of all types should be pleased with the variety of games available at CasinoLuck. NetEnt software has really set the bar for game quality and variety online. While other platforms have slot machines that all look and feel the same, CasinoLuck's video slots are all unique and exciting to play. Immortal Romance slot, for instance, has a captivating theme and one of the best featured soundtrack around. “Sticky Win” as it is called is triggered if the player wins anything or if he or she gets a Sticky Win symbol. Any winning lines are held in place, and all other squares are respun. This goes on until no more additional wins are hit. No other slot allows players to win so much on any normal spin.


In addition to their quirky slot machines, CasinoLuck has a plethora of table and specialty games to keep everyone satisfied. A few of these games can't be found anywhere else. Hi Lo Switch slot, for instance, is a game where players bet on whether cards will be higher or lower than the one placed. In this regal version, players may choose to play on any one of three cards, or change their cards up to two times. With fresh variants of blackjack, casino pokers, and video pokers, as well as plenty of colorful scratch card games and others, CasinoLuck offers enough games to keep anyone entertained for hours.

Support

CasinoLuck offers several types of customer support, including telephone support, email and live chat, where possible issues are already highlighted.

Responsible Gambling

CasinoLuck is very professional with how they conduct themselves. Where many other online casinos act in a predatory nature towards compulsive gamblers, CasinoLuck provides gamblers resources that they need if they have a problem. In fact, most issues can be resolved without having to contact support at all. Since CasinoLuck does not offer live chat, this is very important. From inside the casino client, players can opt to self-exclude themselves from play for a span of either a week or six months. CasinoLuck takes these self-exclusion options seriously and will not allow players to re-activate their accounts for any reason until the self-exclusion period is up. The casino also offers permanent self-exclusion, and their website is filled with encouraging resources to stop problem gambling.


Players may also set deposit limits for themselves in the cashier window if they find themselves with a bankroll management problem. CasinoLuck does allow players to change these limits at will, but limit increases are subject to a pending period to prevent compulsive gamblers from making hasty decisions. Thumbs up to CasinoLuck for making problem gambling prevention a priority.

Certifications

CasinoLuck posts that they are “RNG Certified” with an image in their website footer. Looking closer into this we found additional information in the “casino” section of their FAQ. As CasinoLuck use NetEnt's flash casino all games are tested and certified by industry giant Technical Systems Testing (www.tstglobal.com). All games are played directly towards a NetEnt server and individual operators cannot make any changes to the RNG or pay-out tables. CasinoLuck also states that it uses SSL encryption to keep all sensitive data protected from cyber-thieves.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Afghanistan
    • Aland Islands
    • Algeria
    • Angola
    • Anguilla
    • Aruba
    • Asia
    • Australia [1]
      • New South Wales
    • Belgium
    • Benin
    • Bolivia
    • Bouvet Island
    • Cambodia
    • Congo - Brazzaville
    • Congo - Kinshasa
    • Costa Rica
    • Curaçao
    • Cyprus
    • Czech Republic
    • Djibouti
    • Dominica
    • Dominican Republic
    • East Timor
    • Estonia
    • Ethiopia
    • France
    • French Guiana
    • French Polynesia
    • French Southern Territories
    • Gabon
    • Gambia
    • Gaza Strip
    • Ghana
    • Grenada
    • Guadeloupe
    • Hungary
    • India
    • Iran
    • Iraq
    • Israel
    • Italy
    • Jordan
    • Kenya
    • Kyrgyzstan
    • Laos
    • Latvia
    • Madagascar
    • Malawi
    • Malaysia
    • Malta
    • Martinique
    • Mauritius
    • Montenegro
    • Morocco
    • Mozambique
    • Namibia
    • Niger
    • Nigeria
    • Pakistan
    • Palestinian Territories
    • Paraguay
    • Philippines
    • Poland
    • Portugal
    • Romania
    • Rwanda
    • Réunion
    • Saint Barthéley
    • Saint Martin
    • Senegal
    • Sierra Leone
    • Sint Maarten (Dutch part)
    • Somalia
    • South Sudan
    • Spain
    • Sri Lanka
    • Sudan
    • Swaziland
    • Switzerland
    • Syria
    • Tanzania
    • Thailand
    • Togo
    • Tunisia
    • Turkey
    • Uganda
    • United States [56]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Puerto Rico
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Wallis and Futuna
    • Yemen
    • Zambia
    • Zimbabwe
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

    Support Phone Telephone: +356 21316590/1/3/4

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CasinoLuck Reviews by Players

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Meak337 7 reviews
Germany
Reviewed on December 28, 2019

LIKED

Hello everyone. This is a follow on from my previous message when I highlighted I was waiting to see how long it took for me to get my winnings. Well I am pleased to say that they hit my bank account late last night (Tuesday 14th March). So from withdrawing on Sunday 12th March, it only took 3 days from pending to approval and then payment which in my book is very good.

DISLIKED

Just not a big fun so it's not my favourite one to play on a daily basis. Slow withdraw they say 24hours but more like 48 hours and that's only the approved stage, they don't send email confirming withdraw only one if you reverse it.

Support is not available 20 hours of the day, 2-15 hours for reply from emails, they are affiliated so any bonus they give is small like around 2% - 5% max.

Support are basically useless the casino runs it self 16hours of the day with no one is there!

Live chat works only to suit Europe working day.
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77CHARACTERS LEFT FOR CONS
Hello everyone. This is a follow on from my previous message when i highlighted i was waiting to see how long it took for me to get my winnings. Well i am pleased to say that they hit my bank account late last night (Tuesday 14th March). So from withdrawing on Sunday 12th March, it only took 3 days from pending to approval and then payment which in my book is very good.
Just not a big fun so it's not my favourite one to play on a daily basis.
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I declare that my review is based on my own experience and represents my genuine opinion of this casino. I'm not a casino employee and have not been offered any incentive or payment by the casino to write this review. I understand that AskGamblers has zero-tolerance policy on fake reviews. View Posting Guidelines.
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Negative part of the review is too short. It should have 150 character or more.

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CASINOLUCK COMPLAINTS

CasinoLuck - Not able to get winnings
£80

RESOLVED
CasinoLuck - Not able to get winnings

I made a small withdrawl of £80 on Wednesday 28th November. Today is Monday 3rd of December and it is still pending. Every time I speak to someone ...

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CasinoLuck - Waiting 20 days on a 10,000 SEK withdrawal
KR10,000

REJECTED
CasinoLuck - Waiting 20 days on a 10,000 SEK withdrawal

13 September i opened an account on CasinoLuck. I played the welcome bonus and i manage to win 10 000 kr. I made a withdraw, i am still waiting after ...

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CasinoLuck - Missing funds due to game glitch followed by...
RESOLVED
CasinoLuck - Missing funds due to game glitch followed by inadequate investigation...

I have been gambling online for 8 years now and spent probably over a million. My 'total game play' might be somewhere around 25 mio. All casino ...

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CasinoLuck - Bonus not credited as advertised
RESOLVED
CasinoLuck - Bonus not credited as advertised

I got a Comeback promotion in my mailbox as follow Deposit any amount and we will give you 100 freespins on either slot of choice Starburst Gonzo ...

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stewex555 108 reviews
Slovakia
Message
Reviewed on February 13, 2019

LIKED

Impressive web site and first look is amazing. Excellent impression. If you play here often go to the exclusive club for a better position and there will be a lot of damage and gaming more interesting. Games are only from leading providers so quality is here. Maybe play wiping cards. Min. Dposit aj min. withdrawing from a minimum of 10 and acceptable for vaccinations. Choices on Ewallets are in good time.
test187 17 reviews
Message
Reviewed on November 20, 2018

LIKED

Okay they have many games and the website is stable, many deposit options....

DISLIKED

Since 2012, I have played regularly with Casinoluck, and there have never been problems with a payout that was there in 24 hours, my verification went smoothly, but now the site has shown its true face !!!!!!!!!!!, 1 week has now taken a payout on Neteller although I have been a customer since 2012 and have long since been verified, the payout amount was less than 100 euros, but the maximum cashout was only 100 euros ... and I had to wait 1 week !! Something is just incredible! Please do not play there and support this policy !!!

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