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CasinoLuck

VERYGOOD 8.29
Players from Virginia not accepted
Average Response Time: 1 day
Players from Virginia not accepted
Average Response Time: 1 day

CasinoLuck review

  • Pending period 0-24 hours
  • Variety of games
  • Instant play, mobile
  • 24/7 customer support via e-mail and live chat
  • SSL encryption
  • Software is proven fair by TST
  • No toll-free phone number to contact support
General info & Latest Promos
Website http://www.casinoluck.com
Established 1999
Owner Minotauro Media Ltd. Casinos
Casino Promotion CasinoLuck: 150% up to €/$ 150 + 150 Extra Spins on Starburst Slot

Casino Luck is a fairly new online casino that hails itself as a modern Web 2.0 establishment. The casino is powered by Microgaming and NetEnt ­pla­tfo­rms­ ­which have been enjoying substantial market share increases and are quickly becoming the leaders in the online gambling world. There are also other softwares included such as IGT (WagerWorks), Betsoft, iSoftBet, Play'n GO, Evolution Gaming, and Nyx Interactive.

Games

Gamblers of all types should be pleased with the variety of games available at Casino Luck. NetEnt software has really set the bar for game quality and variety online. While other platforms have slot machines that all look and feel the same, Casino Luck's video slots are all unique and exciting to play. Immortal Romance slot, for instance, has a captivating theme and one of the best featured soundtrack around. “Sticky Win” as it is called is triggered if the player wins anything or if he or she gets a Sticky Win symbol. Any winning lines are held in place, and all other squares are respun. This goes on until no more additional wins are hit. No other slot allows players to win so much on any normal spin.

In addition to their quirky slot machines, Casino Luck has a plethora of table and specialty games to keep everyone satisfied. A few of these games can't be found anywhere else. Hi Lo Switch slot, for instance,  is a game where players bet on whether cards will be higher or lower than the one placed. In this regal version, players may choose to play on any one of three cards, or change their cards up to two times. With fresh variants of blackjack, casino pokers, and video pokers, as well as plenty of colorful scratch card games and others, Casino Luck offers enough games to keep anyone entertained for hours.

Support

While Casino Luck does have a very modern website and state-of-the art games, their support is a bit lacking since they do not offer true live chat. Players can request assistance either through an e-mail address or by sending an inquiry through an online form. Unfortunately, they do not have a phone number, either. Nonetheless, Casino Luck does promise to respond to messages within 24-hours, and judging from the lack of bad press, they do a satisfactory job at this.

Responsible Gambling

Casino Luck is very professional with how they conduct themselves. Where many other online casinos act in a predatory nature towards compulsive gamblers, Casino Luck provides gamblers resources that they need if they have a problem. In fact, most issues can be resolved without having to contact support at all. Since Casino Luck does not offer live chat, this is very important. From inside the casino client, players can opt to self-exclude themselves from play for a span of either a week or six months. Casino Luck takes these self-exclusion options seriously and will not allow players to re-activate their accounts for any reason until the self-exclusion period is up. The casino also offers permanent self-exclusion, and their website is filled with encouraging resources to stop problem gambling.

Players may also set deposit limits for themselves in the cashier window if they find themselves with a bankroll management problem. Casino Luck does allow players to change these limits at will, but limit increases are subject to a pending period to prevent compulsive gamblers from making hasty decisions. Thumbs up to Casino Luck for making problem gambling prevention a priority.

Certifications

Casino Luck posts that they are “RNG Certified” with an image in their website footer. Looking closer into this we found additional information in the “casino” section of their FAQ. As Casino Luck use NetEnt's flash casino all games are tested and certified by industry giant Technical Systems Testing (www.tstglobal.com). All games are played directly towards a NetEnt server and individual operators cannot make any changes to the RNG or pay-out tables. Casino Luck also states that it uses SSL encryption to keep all sensitive data protected from cyber-thieves.

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CasinoLuck Reviews by Players

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Gargos 23 reviews
Switzerland
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Reviewed on April 16. 2018

LIKED

Not a lot to be honest. Bad slot selection.....I played like on more than 100 different casinos but never have I been treated so badly...

DISLIKED

Very unprofessional support agent. After I registered I asked the support whether the bonus is added automatically which was confirmed. After I deposited they suddenly were telling me I have 2 accounts and I can not get a bonus at all. Very misleading. After this shock I got rid of my balance on maxbets in a few seconds just to be informed afterwords that I got misinformed and they made a mistake and that everything is fine I have only one account on this casino. So I lost my 400 euro balance cause they tricked me into believe that I have 2 accounts which was not true. Then they said they are very sorry for misinforming me.

They then offered me 50 freeespins and they told me the freespins will be on 40 cents betsize as compensation for my 400 euro loss. But those freespins were only on 25 cents. So basically I got lied to again. Absolutely terrible casino. I have played on almost every single casino out there. But I have never ever been treated as bad as here. Very fishy casino indeed.. I do not know how they can have a malta licence this is not right.
Sander040 1 review
Netherlands
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Reviewed on March 23. 2018

DISLIKED

Received an email from Casinoluck. What the xxx. They want to charge me because of inactivity for 5 euro a month if I don't login into the casino within the next 30 days.Then I visited the casino and i cannot login haha!
This is scam. Whether I play or not the casino has to been on visited on my own will not by forcing from the casino.
I have asked to remove my account at this online casino and they did.
BOOYAH777 12 reviews
Canada
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LIKED

They paid me although it was received a week later I got it. Ok games and live casino.

DISLIKED

Here's my problem with I won 2000 dollars on sunday spins and go to the support and they claim I can only win 100. I then go to a slot bet 25 dollars a spin wasting the money for the points. I have over a hundred left and they paid me all of it. So the support lied to me and cost me 2000 dollars. I am very dissatisfied with this. I should be able to trust the support and what they say.I am sure they will try to claim some bs. They knew what they were doing!

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