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Casino Joy

7
Players from Virginia not accepted
Average Complaint Response Time: 3 days
Players from Virginia not accepted
Average Complaint Response Time: 3 days

Casino Joy Review

  • An astounding number of all kinds of games
  • Completely instant-play format
  • Powered by several leading software vendors
  • Includes live dealer casino
  • Available on mobile
  • Live chat support available
  • Uses SSL encryption
  • Proven fair by independent audits
  • Live chat not available 24/7
  • Numerous country restrictions
General info & Latest Promos
Website https://www.casinojoy.com
Established 2018
Owner Genesis Global Limited Casinos
Casino Promotion Casino Joy: 100% up to $/€/£200 + 200 Spins on Starburst Slot

Casino Joy is an official online casino where members can play a host of games from video slots, over table games, to the live dealers. Players can access the casino with no download required and choose from an array of the most popular releases, powered by the leading software suppliers, like NetEnt and Microgaming, to name a few. The support can be reached via live chat, telephone and email. Casino Joy is licensed and regulated by the Swedish Gambling Authority, Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

There are certain restrictions when it comes to opening an account at Casino Joy. More precisely, the restricted countries include the United States of America, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia and other jurisdictions in which the casino does not operate.

Virtual Games

Apart from the NetEnt, Play’n GO, and Microgaming, players at Casino Joy will also find Yggdrasil Gaming and Quickspin software providers. Some of the most popular video slots are the Immortal Romance Slot, Game of Thrones slot, Book of Dead slot, The Wild Chase Slot, Easter Eggs slot, and Holmes and the Stolen Stones Slot.

Even though video slots make up the largest share of the casino’s portfolio, there are countless table games to choose from. These include poker alternatives like Jacks or Better, Aces and Eights, Joker Power Poker, and Deuces Wild. In addition, players may try different types of blackjack, baccarat and roulette as well.

Live Casino

Those who prefer betting against other players in a live environment can take advantage of the Casino Joy’s live games. These are hosted around the clock and include live roulette, live blackjack, live baccarat, live poker among others.

Mobile Gaming

Casino Joy is also fully compatible on the go, for the members who wish to enjoy the games from their smartphones or tablet devices. Players will be able to access Casino Joy’s mobile casino and choose from a wide selection of the most popular games.

Support

Those who need immediate assistance can use the Casino Joy’s live chat facility. Also, the customer support team can be reached via email and telephone. In addition, there is a helpful FAQ section, with previously answered questions.

Security and Fairness

Using a combination of SSL encryption technology and PCI-compliant payment methods to keep their members’ data protected, plus a full suite of Responsible Gambling tools to ensure the play remains responsible, Casino Joy guarantees their members are in safe hands.

A random number generator is also utilized to ensure games are fair and random.

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Casino Joy Reviews by Players

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Fiekie247 524 reviews
South Africa
Message
Reviewed on July 19. 2019

LIKED

They are sister casino to Casino Cruise, Genesis Casino, Spinit etc. but from all of them they seem to be the best. I remember the last issue I had with Spinit, where I put in withdrawal request and waited up to 72 hours and my withdrawal was pending, even though they have 24 hours pending and 24-hour withdrawal time frames. I was not impressed by this group of casinos, however Casino Joy gave me another great experience.

I signed up and claimed the welcome of 100% and 200 spins on starbust. I contacted support to check my wagering as they did not have an indicator in their software, and I saw I had 8000 ZAR wagering attached. Bad thinking always goes through my mind and the not knowing where to start.

They have providers like Netent, Play N Go, Yggdrasil and Quickspin. However, I could only see Netent, Quick Spin and Play N Go. I think due to licensing Yggdrasil must have been unavailable.

I contacted support about the game's availability, and they confirmed it could be due to licensing. They are not 24 hours, but when they are available, they are quick and efficient and almost answer any question you have which is good.

I managed to complete wagering and send in my documents. After 12 ours my documents was approved, and my withdrawal was pending for a complete 24 hours. I received an email the following day to say my withdrawal was approved and the money will be sent. I received the money about 2 hours later after the email and they send the ZAR currency in converted format in Euros.

Overall, I like this casino and they stick to their word. My 2nd withdrawal actually was processed quicker than 24 hours. I can safely say you can trust this casino and know your money are safe with them in terms of depositing and withdrawing. If only they can send the winnings in your preferred currency that would be great.
CASINO JOY REPLIED ON JULY 23. 2019
Dear FIEKIE247,
Thank you for a glowing review!
We are really pleased to hear that you are enjoying your Casino Joy experience as we are constantly trying to improve all of our processes for the best player experience.
I hope your luck continues and if you need any assistance please always feel free to PM me on here!
Have a great day :)
incdblrnx 3 reviews
Germany
Reviewed on March 28. 2019

LIKED

Nice slots and good design a lot providers thats good

DISLIKED

They gave me the bonus automatik after my deposit with neteller but u cant get the bonus with neteller deposit so after my wager they stole my 300€
CASINO JOY REPLIED ON APRIL 2. 2019
Hi INCDBLRNX, Thank you very much for your feedback.
It's great to hear that you are enjoying the games at Casino Joy and that you are going to continue playing with us!
Wishing you a lovely week ahead.
Dobster 3 reviews
Malta
Reviewed on March 28. 2019

LIKED

Nice support and comprehensive website. The design is good, games are suitable and it is pleasant to play them. A thumbs up from me.
CASINO JOY REPLIED ON APRIL 2. 2019
Dear DOBSTER
Thank you very much for your feedback.
It's great to hear that you are enjoying Casino Joy and are happy with the support we give, we look forward to your continued support in the future, wishing you a lovely week ahead.

Why are you reporting this review?

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