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Casino Joy

GOOD 7.8
Players from Virginia not accepted
Average Complaint Response Time: n/a
Players from Virginia not accepted
Average Complaint Response Time: n/a

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Casino Joy review

  • An astounding number of all kinds of games
  • Completely instant-play format
  • Powered by several leading software vendors
  • Includes live dealer casino
  • Available on mobile
  • Live chat support available
  • Uses SSL encryption
  • Proven fair by independent audits
  • Live chat not available 24/7
  • Numerous country restrictions
General info & Latest Promos
Established 2018
Owner Genesis Global Limited Casinos
Casino Promotion Casino Joy: 100% up to $/€200 + 200 Spins on Starburst Slot

Casino Joy is an official online casino where members can play a host of games from video slots, over table games, to the live dealers. Players can access the casino with no download required and choose from an array of the most popular releases, powered by the leading software suppliers, like NetEnt and Microgaming, to name a few. The support can be reached via live chat, telephone and email. Casino Joy is licensed and regulated by the Malta Gaming Authorities (MGA), the Government of Curacao, and the UK Gambling Commission.

Restricted Countries and Territories

There are certain restrictions when it comes to opening an account at Casino Joy. More precisely, the restricted countries include the United States of America, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia and other jurisdictions in which the casino does not operate.

Virtual Games

Apart from the NetEnt, Play’n GO, and Microgaming, players at Casino Joy will also find Yggdrasil Gaming and Quickspin software providers. Some of the most popular video slots are the Immortal Romance Slot, Game of Thrones slot, Book of Dead slot, The Wild Chase Slot, Easter Eggs slot, and Holmes and the Stolen Stones Slot.

Even though video slots make up the largest share of the casino’s portfolio, there are countless table games to choose from. These include poker alternatives like Jacks or Better, Aces and Eights, Joker Power Poker, and Deuces Wild. In addition, players may try different types of blackjack, baccarat and roulette as well.

Live Casino

Those who prefer betting against other players in a live environment can take advantage of the Casino Joy’s live games. These are hosted around the clock and include live roulette, live blackjack, live baccarat, live poker among others.

Mobile Gaming

Casino Joy is also fully compatible on the go, for the members who wish to enjoy the games from their smartphones or tablet devices. Players will be able to access Casino Joy’s mobile casino and choose from a wide selection of the most popular games.


Those who need immediate assistance can use the Casino Joy’s live chat facility. Also, the customer support team can be reached via email and telephone. In addition, there is a helpful FAQ section, with previously answered questions.

Security and Fairness

Using a combination of SSL encryption technology and PCI-compliant payment methods to keep their members’ data protected, plus a full suite of Responsible Gambling tools to ensure the play remains responsible, Casino Joy guarantees their members are in safe hands.

A random number generator is also utilized to ensure games are fair and random.


Casino details
More Casino Details More details
  • Restricted Countries

    • Australia [8]
      • New South Wales
      • South Australia
      • Western Australia
      • Australian Capital Territory
      • Northern Territory
      • Queensland
      • Tasmania
      • Victoria
    • Belgium
    • Denmark
    • France
    • Hungary
    • Iran
    • Israel
    • Italy
    • Metropolitan France
    • Portugal
    • Romania
    • Slovenia
    • Spain
    • Turkey
    • Ukraine
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
      • Florida
      • Hawaii
      • Idaho
      • Indiana
      • Iowa
      • Kansas
      • Maine
      • Montana
      • Nevada
      • North Carolina
      • Ohio
      • Oregon
      • South Carolina
      • Texas
      • Utah
      • Vermont
      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Nebraska
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Dakota
      • Oklahoma
      • Pennsylvania
      • Rhode Island
      • South Dakota
      • Tennessee
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail: [email protected]

    Support Phone: 00356 20341518

    Complaints Mail: [email protected]

Casino Joy Reviews by Players


Write a review
slamb89 2 reviews
United Kingdom


The games. That's it. But you can find better at other casinos.


Poor communication & delaying tactics.
When you try and withdraw they make everything difficult.
KYC. Sent in everything needed and extra including front and back of ID and cards, selfie of me holding ID & two bank statements.
They then asked for notarised documents! Pointed out this is not legally enforceable or a KYC requirement by UKGC. However I said I would be happy to as long as they footed the bill for the notary. Still fighting to get my 2k winnings.
Looking at IBAS and EU court action.
tamalama67 4 reviews


It looks like I'm the first to review this casino so I hope this can be constructive for all concerned. Casino Joy has a very nice assortment of games, and I've been playing online for a number of years, so that's a good start. I came in using their bonus package to give it a shot, and now have $4000.00 CAD sitting in my account, bonus amount free. This is lovely. The layout is easy to navigate.


When I attempted to actually make a withdrawal, a notification pops up informing me that I cannot make a withdrawal until I make a deposit. My transaction history clearly shows that I have deposited three times, which is why I am trying to make a withdrawal. I went ahead and uploaded my documentation for verification and attempted to contact chat, but chat wasn't and hasn't been available the entire three days I've been playing. At any time of the day. I contacted support via email to ask about this, and received a friendly response letting me know it can take up to 72 hours for verification, I'm at 48 hours at this point, but didn't address my question. Why can I not make a withdrawal while waiting for verification? Am I to assume that I need to wait the full 72 hours for verification and then the additional 24 to 48 hours pending time for a withdrawal? Why is chat support advertised but not actually available? Other casinos I play at have figured out making it less painful for a gambler to get their money only makes them happier to lose their money. I hope things improve. I'll let you know.

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