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Casino Joy

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Average Complaint Response Time: 2 days
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Average Complaint Response Time: 2 days

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Casino Joy Review

  • An astounding number of games
  • Available on mobile
  • Live chat support available
  • Uses SSL encryption
  • Proven fair by independent audits
  • Live chat not available 24/7
  • Numerous country restrictions
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General info & Latest Promos
Website https://www.casinojoy.com
Established 2018
Owner Genesis Global Limited
Casino Promotion Casino Joy: 100% up to £100 + 200 Bonus Spins on Starburst

Casino Joy is an official online casino where members can play a host of games from video slots, over table games, to the live dealers. Players can access the casino with no download required and choose from an array of the most popular releases, powered by the leading software suppliers, like NetEnt and Microgaming, to name a few. The support can be reached via live chat, telephone and email. Casino Joy is licensed and regulated by the Malta Gaming Authority (MGA), the UK Gambling Commission (UKGC) and the Swedish Gambling Authority.

Restricted Countries and Territories

There are certain restrictions when it comes to opening an account at Casino Joy. More precisely, the restricted countries include the United States of America, France, Spain, Denmark, Hungary, Iran, Israel, Portugal, Romania, Turkey, Ukraine, Belgium, Australia, Slovenia and other jurisdictions in which the casino does not operate.

Virtual Games

Apart from the NetEnt, Play’n GO, and Microgaming, players at Casino Joy will also find Yggdrasil Gaming and Quickspin software providers. Some of the most popular video slots are the Immortal Romance Slot, Game of Thrones slot, Book of Dead slot, The Wild Chase Slot, Easter Eggs slot, and Holmes and the Stolen Stones Slot.

Even though video slots make up the largest share of the casino’s portfolio, there are countless table games to choose from. These include poker alternatives like Jacks or Better, Aces and Eights, Joker Power Poker, and Deuces Wild. In addition, players may try different types of blackjack, baccarat and roulette as well.

Live Casino

Those who prefer betting against other players in a live environment can take advantage of the Casino Joy’s live games. These are hosted around the clock and include live roulette, live blackjack, live baccarat, live poker among others.

Mobile Gaming

Casino Joy is also fully compatible on the go, for the members who wish to enjoy the games from their smartphones or tablet devices. Players will be able to access Casino Joy’s mobile casino and choose from a wide selection of the most popular games.


Those who need immediate assistance can use the Casino Joy’s live chat facility. Also, the customer support team can be reached via email and telephone. In addition, there is a helpful FAQ section, with previously answered questions.

Security and Fairness

Using a combination of SSL encryption technology and PCI-compliant payment methods to keep their members’ data protected, plus a full suite of Responsible Gambling tools to ensure the play remains responsible, Casino Joy guarantees their members are in safe hands.

A random number generator is also utilized to ensure games are fair and random.


Casino details
More Casino Details More details
  • Website

  • Software

    Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, Play'n GO, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Skywind Group, Pragmatic Play
  • Deposit Methods

    EcoPayz, Maestro, MasterCard, Neteller, Paysafe Card, Visa, Entropay, Skrill, Rapid Transfer
  • Withdrawal Methods

    Bank Wire Transfer, MasterCard, Neteller, Visa, Entropay, EcoPayz, Online Bank Transfer, Skrill, Rapid Transfer
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 1-5 days

    Bank Transfers: 3-5 days

    Cheques: Not offered

    Pending Time: 24-48 hours

  • Withdrawal Limit

    USD 5,500 per week, USD 22,000 per month
  • Affiliate Program

    Genesis Affiliate
  • Restricted Countries

    • Afghanistan
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Belgium
    • China
    • Cuba
    • Denmark
    • Estonia
    • France
    • Germany [15]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Thüringen
    • Hong Kong
    • Hungary
    • Iran
    • Israel
    • Italy
    • Metropolitan France
    • North Korea
    • Portugal
    • Puerto Rico
    • Romania
    • Russia
    • Slovakia
    • Slovenia
    • South Korea
    • Spain
    • Switzerland
    • Syria
    • Turkey
    • Ukraine
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

  • RTP

    Not stated
  • Currencies

    Euros, Swedish kronor
  • Languages

    English, Finnish, German, Norwegian, Swedish
  • Licences

    Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission
  • Company

    Genesis Global Limited
  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

    Support Phone Telephone: 00356 20341518

    Complaints Mail Email: [email protected]

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Casino Joy Reviews by Players


Write a review
Reviewed on July 30, 2021


Good games easy to navigate website, chat normally helpful and games are fair and never freeze. Customer service staff are helpful if you have a general query only - quick deposits variety of games


Slow replying to emails, when you self exclude you have no access to the live chat only the BOT. Withdrawal once verified is extremely slow and the complaints or customer service are not able to give you a time frame for when it is processed. Not sure if they are short staffed or person who authorises.

£2500 withdrawals just couldn’t be bothered. Would be a positive review if this issue did not happen.

We are sorry to hear of your experience with us.

If you wish for us to look into your account further, we kindly ask you to contact us directly and we will be more than happy to assist you further as we are unable to locate your account.

We look forward to hearing from you.

Kind regards,

Casino Joy Team
Inactive user
Reviewed on July 26, 2021


I really cannot say anything nice or pleasant about this casino. I am very annoyed and frustrated at how they treat their customers. I am disappointed and angry.


If I could give no stars I would, this is all this casino deserves. I am awaiting two payouts since the 1st of July. My Askgamblers case as been marked unresolved due to lack of communication from Casino Joy. Casino Joy advised me they needed extra verification due to the fact I had used my partner's bank details to make a deposit. I apologized and they made me think this would not be a problem if I sent all the documents requested. 26 days, documents sent multiple times, my partner signed a waiver stating she allows me to use her account, every bank, PayPal or any other monetary accounts have been sent.

Casino Joy also closed my account due to the fact that I had mental health issues. I requested for my account to be closed 3 times before they responded. In the terms it had stated if the account is closed they would pay out. I did not want to self exclude, I just wanted the account closed so I could get my winnings. Casino Joy self excluded me and still not adhered to their own terms and conditions by not paying my winnings.

This has been a very frustrating experience, I have never gone through this before so it came as a shock that they can get away with not paying. I have truly been taught a real lesson through this process, I also did try to send documents before I started playing, Casino Joy would not allow me to do this. Avoid Avoid Avoid.

Our department have looked into your account and we can confirm that your funds have been paid. Please keep in mind that your account took long to pass verification due to the incorrect documents you were sending.

Please refer to your current complaint with us to view all updates that we mentioned on your account.

Casino Joy
onlyoneunit 21 reviews
Reviewed on July 5, 2021


Variety of slots, live table games, live support (no bot), wager requirements fits my genre, no lagg on there machines on my my side, optimal and clean play.


They have terms and conditions where they not apply on, they don't operate as they show the rules. Withdrawal times getting breached, and costumer support is very bad,

Compared to my last year review this casino has changed.

Thank you for taking the time to review us.

We were currently experiencing a high amount of traffic which resulted in some delays on the processing of payment methods.

We have looked into your account and can see that your withdrawal was paid out on the 07/07/2021. Please allow up to 5 working days for the funds to show in your account.

Should you have any further queries, please do not hesitate to contact us.

Casino Joy Team

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