Page 2 – Player Reviews for Casino Joy

The casino has a great variety of games. There are no bugs and the game is going well. I like the many bonuses that they offer for deposit - 50%, 75% and 100% quite often.

Account verification is very slow, withdrawals are also supported. Support does not help with any information at all on both issues. If you send an email, there is no answer... I do not recommend that anyone, deposit is taken immediately, but if there is a payment it is not known when it will be paid. It is interesting that the sister sites of this casino pay normally. Play where you will be paid!

Not a bad selection of games but I got bored they don't have a few providers that other casinos have like thunderkick and elk so you basically just have a play n go session and netent.

RTP on the casino is really low had a £300 balance and within that I bonus 2 games both paying 10x and this was over 2 hours of playing. Won't be depositing here again!

Good number of game, always getting updated. Aswell so new slots are always a good thing but other than that it’s not the best casino out there.

I have had some much trouble with withdrawal on this casino it’s getting to the point of me lose my head they take so long to verify your account ( for the 3rd time) after wait not 72hr but 86hr !!!!! Just to be told I have sent the wrong thing because I didn’t have one number on my card showing and now have to wait another 72hr and the however long it is for it to go in my bank! Also there live chat is terrible and so are the emails take far to long to reply need a phone number to actually talk to someone not just a computer.

Deposited £20 and now have a £900 pending withdrawal. I got a 5500 x 20p bet yesterday on the new Lil Devil slot machine. 10/10 . Casino Joy Thank you. Cant wait to see the Money in my bank account soon. :)

They are sister casino to Casino Cruise, Genesis Casino, Spinit etc. but from all of them they seem to be the best. I remember the last issue I had with Spinit, where I put in withdrawal request and waited up to 72 hours and my withdrawal was pending, even though they have 24 hours pending and 24-hour withdrawal time frames. I was not impressed by this group of casinos, however Casino Joy gave me another great experience.

I signed up and claimed the welcome of 100% and 200 spins on starbust. I contacted support to check my wagering as they did not have an indicator in their software, and I saw I had 8000 ZAR wagering attached. Bad thinking always goes through my mind and the not knowing where to start.

They have providers like Netent, Play N Go, Yggdrasil and Quickspin. However, I could only see Netent, Quick Spin and Play N Go. I think due to licensing Yggdrasil must have been unavailable.

I contacted support about the game's availability, and they confirmed it could be due to licensing. They are not 24 hours, but when they are available, they are quick and efficient and almost answer any question you have which is good.

I managed to complete wagering and send in my documents. After 12 ours my documents was approved, and my withdrawal was pending for a complete 24 hours. I received an email the following day to say my withdrawal was approved and the money will be sent. I received the money about 2 hours later after the email and they send the ZAR currency in converted format in Euros.

Overall, I like this casino and they stick to their word. My 2nd withdrawal actually was processed quicker than 24 hours. I can safely say you can trust this casino and know your money are safe with them in terms of depositing and withdrawing. If only they can send the winnings in your preferred currency that would be great.

Nice slots and good design a lot providers thats good

They gave me the bonus automatik after my deposit with neteller but u cant get the bonus with neteller deposit so after my wager they stole my 300€

Nice support and comprehensive website. The design is good, games are suitable and it is pleasant to play them. A thumbs up from me.

Lots of games and nice modern site. Also found sign and bonuses easy

Customer support was long wait, then unavailable when I had problems with my withdrawal.

A lot of "technical problems" with withdrawals. Withdrawal returns to their account and processing time of 48 hours starts from the beginning. I've been waiting for five days and withdrawal is still untreated.

Cheap looking lobby I think but they have lots of games. Some are dated but the mobile site plays well with most of the games running smoothly. Low min pay in/out as well.

Niceish selection of games.

Not much else really.

Withdrawals take forever. They also want notarised documents which is absurd and expect you to pay for this! They then take over a week to process withdrawals. Poor all round. Genesis group is dodgy.

There's a decent selection of games which load smoothly and quickly. The site is easy to navigate. Great welcome bonus offer which only requires playthrough of just the bonus; not like some other sites that require playthrough of deposit + bonus. Support was helpful after I emailed them (24/7 chat support not presently available) about a glitch I encountered with a game and they confirmed it with the provider and credited me quickly with losses associated to the glitch. Site also has good selection of deposit methods for Canadians and allows for gameplay with Canadian dollars.

Live chat support is not available 24/7.
It would be nice to see a few more games and providers added to the selection.

I was first put off a little by the 1 star rated reviews, suggesting that the casino has very poor customer service and withdrawal problems. From my own personal experience, I found CasinoJoy to meet my needs as a customer. Signing up and verification process was straight forward. I deposited £20 and took their welcome offer which I managed to complete through the wagering requirements and withdrew for £700. Withdrawal took 2-3 days which isn't a problem for myself but I know that this would bother some people. I like the fact that since I've been a member (12/12/2018), I've had multiple matched deposit casino offers.

I will continue to use this casino if I get further matched deposit offers but the limited slot selection is the reason why it will not sit as one of my regular go-to casino's.

The only downside to CasinoJoy is that the slot choice is very limited. I like to jump from one slot to another after a nice win but I find myself stuck on the same 2-3 slots because all of the other slots are very poor and minimal selection.

I can’t say anything that I like about it. Haven’t been able to try it.

They literally stole my money. As a first time depositor my money hasn’t shown into the account and they say oh sorry our casino is so popular we can’t handle your case. STAY AWAY.

Rip off customers, RTP rates not as advertised. Complaints were answered by a generic template and unacceptable. Have since closed my account and would strongly recommend that people stay away from this site and hopefully they will be forced to change their ways and act legally.

I enjoyed the games selection and the layout. I had some good play time and won a substantial amount of money.

Very poor customer service. I have quite the chain of emails where I attempted to ask questions only to have none of my questions answered and a standard reply repeated. When I attempted verification it took the full 72 hours before the process began and then they requested my credit card information, which I had not used. When I finally did contact a manager via chat (a conversation I had sent to me via email) they would not explain why they had asked for my credit card and then asked for specifically a PDF of my bank account statement for verification. I had already sent them screenshots of a void check which they did not accept, and then a screenshot of my online bank account showing the actual withdrawal of money sent to them, and they declined this as well. I am fully verified at other casinos online currently, and have been many times over several years and not once have I needed to provide a full PDF bank statement. I know it's common for it to be requested, but I consider this to be an unnecessary amount of personal information handed over to strangers who, in this particular case specifically, don't even realize I haven't used my credit card but want pictures of it. I explained that I am the primary on my account, but my daughter is secondary on all of my accounts, and I don't share any information with her name on it. I was responded to via chat with sarcasm so I've decided to not bother with this casino any further. There are plenty of other options. I think it would be a positive change in this industry in the future for a casino to have to verify a person before they can accept any funds at all. It would be interesting to see how quickly and professionally customers were treated and verified. Please note that I have all the correspondence available should ASK GAMBLERS question if this review is fair, reasonable, and justified.

The games. That's it. But you can find better at other casinos.

Poor communication & delaying tactics.
When you try and withdraw they make everything difficult.
KYC. Sent in everything needed and extra including front and back of ID and cards, selfie of me holding ID & two bank statements.
They then asked for notarised documents! Pointed out this is not legally enforceable or a KYC requirement by UKGC. However I said I would be happy to as long as they footed the bill for the notary. Still fighting to get my 2k winnings.
Looking at IBAS and EU court action.
KEEP AWAY.