7 Spins Casino Complaints

I went to log in to my account at 7 spins casino to see why my payment was late (they take a week at least to make each payment) on a big win I'd had but the account was blocked. I emailed support and asked what was happening with the payment and account and 4 days later they sent me an email saying they were confiscating my winnings!

Although I did often use the bonuses that they have on their site I was not using a bonus when I had the win and they had partially paid it out over the previous weeks but have now decided not to pay the remainder?
The amount the owe is $18,002AUD, I don't know what proof I can submit since my account is closed? I have included their email in full below but if you need anything further from me please let me know, thank you so much.
Hello Jodi,

We hope this message finds you well.

Please note that your account on 7Spins has been closed and your winnings voided as per Management decision following a complete review of the account activity, in accordance with the following Terms and Conditions of the website.

2.5.6. Casino reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or to amend any policy in the event that there is reasonable suspicion that a User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policies or rules determined in respect of an existing Game or a new Game. Casino retains the right to determine absolutely that such an abuse has taken place; also, if Your activity in Our Online Casino, by itself, is not abusive, but Your activities in other online casinos in addition to our Online Casino, taken as a whole, constitutes abuse of Our bonuses, promotions, policies or rules.

Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.

We wish you the best of luck in future endeavors.

I keep getting the run around with my withdrawal. Got declined they then asked for additional documents which I sent, got declined again they asked for more additional documents to which I sent and now when I was being told by them all is ok I received an email saying it got declined again as I’ve been randomly selected for an account verification process. I’ve emailed and live chatted with no help except saying thank you for my patience.
I’ve been waiting for this withdrawal now for over a month.... it’s apparently been on review for that time also.
The original withdrawal request was got $2000AUS and now the withdrawal is for $4000AUS.

I submitted a withdrawal on 7th July for $772 by wire transfer. Account details were verified after submitting all the required ID information. On the 15/7 my withdrawal was cancelled and on contacting the casino to ask why I was advised that I needed to provide a copy of my bank statement. This had already been provided however I provided again. I resubmitted the bank statement and subsequently processed the withdrawal again. To which I was ad used that I would need to wait another 5 business days for this to be assessed. In the meantime it appears that the withdrawal requested us been cancelled an led on trying to resubmit it is now telling me that the previous maximum withdrawal limit of $4000 is now the min. I have attached screenshots from the 8/7 and from early today 15/7 where I was able to make the withdrawal requests however these have now been cancelled. Account terms stated withdrawals needed to be between $100 and $4000, which nOw appears to have change in the past hour. Very disappointed as I have made numerous attempts to contact their accounts with no response.

I have waited 4 weeks for a witdrawal of 1233 euros. I made the first withdraw request 08 June 2020. After one week they said i needed to send printscreen of my ewallet. Did that and sent a new request. Next week they said that "my account has been randomly chosen for a Verification Process" and that it could take up to 10days. Today its 13 days since my last request. Seems like a very long time relative to others casinos i have withdraw from.

Dear Ask Gamblers

Please do something about this Casino. They shouldn't be part of Ask Gamblers as the are Unethical and Dishonest.

After 5 days waiting for my pending period which should be 72 hours as per AskGamblers page.
I logged into my account to see how far the withdrawal is. Shocked to see my winnings are back into my casino account.

Went Straight to Live Chat
Spoke to So Called Manager Michael.

He said I need to send them Proof of residence. I told him my account was verified. I said but why my account is verified and I didn't receive any emails from them stating the above. I I didn't logged into my account today 2 May 2020 I would still be waiting and waiting for nothing as they don't communicate with their clients and this I see as a tactic to prolong the withdrawal process.

This is unacceptable on all Levels. Now I need to wait another 5 days. That's 10 days then only will they pay into ewallet.

Please look at the screenshots and see for yourself the unethical Standards they use to delay payments and to hope for the player to play their winnings. Proof that there is a screenshot of its not giving a withdrawal option and it says continue playing.

Please Ask Gamblers this is Unacceptable on all Levels.

I created an account did more than a few deposits had some good luck and then attempted a withdrawal.

I had already sent through all the verification documents as required.
That’s where the problem started. First withdrawal request was made on the 19th of March. They waited a full 5 days to reject it and no communication about why.

When I queried it I was told they wanted further verification documents, which is fine, the terms say sometimes they will ask for proof of bank account. But I had to query before they told me why.

Agent told me it wouldn’t take as long for the next withdrawal request.

I provided the proof of bank account. Did another withdrawal request.

6 days passed, much longer than the 72 hours their own information states.

I communicated a few time’s asking about the status.

Once again they then rejected the withdrawal asking for a credit card voucher, which is something the terms say they may ask for, but they could have requested both documents at the same time.

The voucher is just a form you sign saying it’s your card, and you have to sent your is and a photo of the card. Both photos of which I had already sent more than 10 days prior.

I filled out the voucher and emailed it off to security included the words for my 7 spins account and included my username.

Security replied asking me for which website and what account????

It’s now more than 11 days since I first tried to withdraw this money and I fear I will be waiting another 5 only for them to find another reason to decline.

Hello,

21/10/2018 I made a deposit 1520 euros and win 3500. Documents uploaded and my account was verified.
22/10/2018 I requested a withdrawal 3500 euros.
25/10/2018 the casino canceled my withdrawal and sent email


Hi TAUNO,
We Have News!
Please be informed that your withdrawal was declined due to the fact that your account has been randomly chosen for a Verification Process. This consists of Management selecting a few random accounts with pending withdrawals, in order to review the paperwork that has been received from them, to make sure it is complete and legible, that the account information matches the paperwork and to review the account game sessions.
This is a random procedure and there is no pre-determined selection process, meaning that there is no way to anticipate beforehand which accounts will be reviewed. Please bear in mind that this procedure may be repeated more than once a year and every customer who requests a payout will be subject to this process at some point or another, even if they have all the corresponding requirements for a payout in order.
However, there is nothing to worry about. Feel free to request again your withdrawal at your earliest convenience and it will be reviewed once the verification is completed.Thank you for your understanding on the matter. For more information, please do not hesitate to contact us, we will gladly assist you.
Regards,
Account Manager


25/10/2018 again requested a withdrawal 3500. Online chat does not say when the check will be completed.

Online chat :
Jason
Once the verification process will end, the request will be processed accordingly


Help with my situation.

Hello! I got no-deposit bonus free 40€, which I have to wagered 75x. After that, I have winnings 713€. I ask live chat how much I can withdraw, and they said 100€, before I have send documents to verify my account and make deposit (min. 10€). I made 20€ deposit, and I sent the documents. I waited 12 days that they verify account, I sent many emails, and I ask many times to live support, why this takes so long. Then documents have approved, and my account is verifyed. After they verifyed my account, i made first whitdrawal to wire transfer, and it canceled. Now I made 100€ deposit to skrill (18.12), because it seems that wire transfer cannot take less than 500€. Today 21.12 my whitdrawal is again canceled, and the money are back in my account balance. I have tried to ask live chat and email support too many times, and I dont get the answer what is problem there. I just want my money back. AskGamblers, can you help my?

I have received no response from my withdrawal since 6/28/17. I sent them the documents they asked for and did not receive any response confirming my documents. Also my balance remains the same on the site. Live chat doesn't work when I ask them about it I was referred to an email for support. My withdrawal was for $295 dollars. I hoped to atleast get a confirm or denial of my withdrawal but instead I received nothing in two weeks.

I recieved no deposit bonus 25EUR Wagering req: 75x25EUR = 1875EUR with I did. I win over 1000EUR, so it was easy to make a wagering. Max cashout from bonus: 100EUR I make a deposit via skrill 10EUR, and I make a withdrawal via skrill 100EUR from bonus + 10EUR my deposit = 110EUR My documents has been accepted and verified. I send e-mail to [email protected] with my skrill account ID and e-mail address. I recieved an answer: "Hello, Thank you for contacting us! We've received your information and your account has been updated with it. Have a great day! And today they declined my withdrawal and money has been returned to my account balance. They didnt give me any explanation why they did this.

I recently deposit 100 euro on 7spins Casino and apply fopr they promotion of first deposit, which I found rather interesting sing you could basically lose no money with 100 % cashback. The bonus was added to my account, I played a little and then decied to withdraw the money. I ask on the chat and they told me to sent all the necessary documentation (personal ID, neteller screehoot,proof of residence) to securety department. Documentation was sent and after a few hours i got an email confirmation from the securety department everything was in order and I could withdraw, as i did. Today with my huge surprise i tried to login in all the casinos and my accounts were closed, I tried to get in contact with them and after a day I got this email: ------ Hello ...., Thank you for contacting us! We would like to inform you that after reviewing your account and based upon findings along with the violation of our house rules, we had no choice but to disable your profile. Furthermore, we would like to point out that this event has no connection with your gaming activity, logins or your winnings but rather due to the conflict between your account and our house-rules. Have a good day. " ------ Which is rather vague answer. I inquire them about what the violation was, but so far no reply. This casino together with other 3 that belong to the same company are holfin a total of 614 euro, which is the money I deposit and i required back. As a personal note, i would likt to stress that I have active accounts from years as i continue to play with top casinos groups, 888, Betfair, Paddypower, Betsons, Willimhill, Bet365, Bitzstar, Casino Estrella and so many many other, i think i have joined almost 100 casino and I never, never had a problem with any of them. Keep in mind they have the same informations you have received about me, ID, billings, and neteller account. I am willing to share all those info with you and also to ask a note to this reputable casino about my profile as player for years!!! Best Regards, Andrea

Hi. I made a successful withdrawal of few hundred euros here before. After submitting my docs it took almost a month to get my first withdrawal out. After some time i went to play here again, playing and losing many times. I finally got a win and got the wager requirements cleared succesfully. The withdrawal was 932 euros. They payed me 500eur after waiting for almost a month and returned the remaining 432 euros to my account balance. I have been trying to withdraw the remaining 432 euros few times now and every time the money keeps returning to balance. The people in chat don't seem to know anything what could be wrong or what is the reason for cancelling my withdrawal(s). They just tell to email support/accounting/security. I have sent emails to each of them and nobody is answering my messages. I just feel like they try to direct the conversation out of my question about the withdrawals. Now when i have asked about my withdrawal so many times in chat, they have stopped answering my questions. The chat seems very nice and helpful until i ask about the withdrawals: the question works like a magic button to initiate complete silence..just like someone working in the chat disappears... As always i read the rules and terms carefully and sometimes i even go to ask the chat if some game is forbidden or not. I am sure i have not broke any of their rules. Please askgamblers can you help me to get my money out.?

Hi my name is toni i played in 7 spins casino .I played with 500% welcome bonus. After my wagering was done i send documents and made withdrawal. Without eny reason casino froze my account and i did not get payment. There is 200 euros in my account . Casino dont answer to my e mails and i cant go to chat with them because my account is froze....and this all happened about 3 weeks ago.

Supplied all relevant documentation for my withdrawal of some money from this account. That's when the trouble began. I was told there was multiple accounts from my household. This is simply not correct. I manage to speak to someone in Security and he re open my account and said there was no problems. Upon reentry my account my balance went from $11,750 down to $86. I then received an email stating account closed due to multiple accounts. I then emailed Security asking for an opportunity to speak to them to clear the issue up. It is now been 3 days and still no response. I've done nothing wrong and feel like I was just cheated out of my good fortune and winnings. I have all relevant emails and I know that their phone calls are recorded. If AskGamblers could please look into this I would be very grateful thank you.

I received an email stating that I can play a $50 bonus. I thought why not, it's free money. So I play roulette and win $123.00, I thought I could cash that out. So, I went to cashier on the site and it had some options for deposit. I'm assuming when they say deposit, I assumed it was deposit into my bank account. No, deposit meant deposit money onto the site to play with, which I was not intending to do. Now, I want my money back because I assumed that I was getting funds put into my bank account, but instead it was taking them. When I emailed support, they advised me that I cannot get my money back unless I play. I do not want to play any longer and have since deleted my account and I want my money back. I have filed a complaint with my bank.

I made 3 withdrawal request since 30 April: every time they needed some more documents, first an email with the confirmation of my skrill and neteller account, then the vouchers and the copy of the credit cards used in "brothers" casino Winward, Thebes, 7 Reels; last my account history in randomly beeing processed: it could last 6 days and finish an next Tuesday (according to live chat). If needed I can send all the emails sended and received.