It is your choice if to continue playing while continuing withdrawing weekly. As replied to your email by our colleagues in the Support Department, the withdrawal limit for the first VIP Level is up to $1000, according to your activity. This is why for the moment you can only withdraw $500 per week.
From what we can see you have not played at all since your account was re-enabled. Please keep in mind that the more active you are, and the more you play, the higher the VIP level shall be and thus the payout limit shall increase. Our VIP Managers are always more than happy to help you get there, just email them and they will be in touch.
We would like to answer your inquiry with a confirmation that your payout request from the 6th was not declined due to miscommunication, but due to the fact that you did not provide us with the Neteller information, that we needed in order to be able to send you the funds.
Please refer to point 4.21 from our Terms and Conditions:
4.21 Update Payment method: 7 Spins solicits from all Members the corresponding information of their preferred withdrawal method via email to accountin[email protected]spins.com. 7 Spins shall not be held responsible in the event of a Member providing incorrect information that may result in the payout being sent to the wrong Account. For this reason, the information cannot be provided via a chat or phone.
We confirmed that the approved withdrawal funds were already on their way to you, thus proved that we go by the book, always follow the rules that are posted on our site and will absolutely never do otherwise.
For future withdrawals, that we are confident that you will make with us, please keep in mind that we are on chat 24/7 and we are always at your full disposal for any kind of question or concern that you might have.
The 7Spins team