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7 Spins Casino - Withdrawal denied and random account history verification.

Complaint Info
Disputed casino 7 Spins Casino
Reason Verification issues
Posted on May 30, 2015

I made 3 withdrawal request since 30 April:
every time they needed some more documents, first an email with the confirmation of my skrill and neteller account, then the vouchers and the copy of the credit cards used in "brothers" casino Winward, Thebes, 7 Reels; last my account history in randomly beeing processed: it could last 6 days and finish an next Tuesday (according to live chat).
If needed I can send all the emails sended and received.

Posted on May 22, 2015

Dear AskGamblers,

Thank you for bringing this case to our attention.

In order to be able to further investigate this matter, we would kindly ask fb_1430834250559446 to provide us with the username for the 7Spins Casino account.

Looking forward to hearing from you.
7Spins Casino Team.

Posted on May 23, 2015

We send to the casino necessary information.

Posted on May 26, 2015

Dear AskGamblers,

7Spins Casino confirms receiving all necessary documents for fb_143­083­425­055­9446’s account.

Furthermore, we would like to underline the fact that the Terms and Conditions section includes requirements for all account types. Each customer is required to send documents based on his particular account activity.
We advise our clients to always check beforehand with our support team, should there be any doubts about what needs to be sent in. This is in order to avoid sending unnecessary paperwork.

In accordance with our Terms and Conditions
7.10 Verification process:
Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file and a thorough review of the Game sessions. This procedure can be performed up to twice per year and depends significantly on the security level set by our Risk and Security Department.

We would like to assure fb_1430834250559446 that 7Spins Casino is very fond of the customers’ privacy and security, key elements of our fair gaming principles.
Once the verification process has successfully completed, if no suspicious activity is detected, the account is considered in perfect standing and payments are instructed accordingly.

We invite fb_1430834250559446 to come online and we will gladly clear and answer any inquires that may present.

Posted on May 30, 2015

Did you past a verification, can we close this complaint?

Posted on June 2, 2015

It's a nice practice to confirm if your complaint is resolved or not, thank you.

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