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7 Spins Casino - Withdrawal rejected for unknown reasons

Inactive user
Posted on April 12, 2017

I recieved no deposit bonus 25EUR
Wagering req: 75x25EUR = 1875EUR with I did. I win over 1000EUR, so it was easy to make a wagering.
Max cashout from bonus: 100EUR
I make a deposit via skrill 10EUR, and I make a withdrawal via skrill 100EUR from bonus + 10EUR my deposit = 110EUR
My documents has been accepted and verified.
I send e-mail to accoun­tin­[email protected]­spi­ with my skrill account ID and e-mail address.
I recieved an answer:

Thank you for contacting us!

We've received your information and your account has been updated with it.

Have a great day!

And today they declined my withdrawal and money has been returned to my account balance. They didnt give me any explanation why they did this.

Posted on April 15, 2017

Dear 7 Spins Casino,

Please let us know if there's some update regarding this case.

Posted on April 17, 2017


Thank you for your message.

With the introduction of a new VIP system, please note that the customer contacted us on chat, and very strongly demanded a refund due to him not agreeing with the newly implemented terms.

Our security team, upon reviewing the conversation, closed the account and refunded the player's deposit.

Best regards,
The 7Spins Casino Team.

Posted on April 21, 2017

AskGamblers Complaints Team have been provided with valid evidence on behalf the 7 Spins Casino management where it is clearly displayed that the player demanded refund of his deposit. Moreover, player's behavior towards casino's support was offensive and abusive.

AskGamblers Complaints Team consider player's behavior as totally incompatible with the minimum standards of decency and normal attitude. Moreover, such behavior is considered as a direct breach of the AskGamblers Casino Complaints Service Terms and therefore, AskGamblers Complaints Team decided to reject the case and suspend player's further access to AGCCS.

The complaint is now officially closed.

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