Ag Awards

7 Spins Casino - Refused to refund money I deposited by mistake

Complaint Info
Disputed casino 7 Spins Casino
Reason Refund declined
Posted on June 30, 2015

I received an email stating that I can play a $50 bonus. I thought why not, it's free money. So I play roulette and win $123.00, I thought I could cash that out. So, I went to cashier on the site and it had some options for deposit. I'm assuming when they say deposit, I assumed it was deposit into my bank account. No, deposit meant deposit money onto the site to play with, which I was not intending to do. Now, I want my money back because I assumed that I was getting funds put into my bank account, but instead it was taking them. When I emailed support, they advised me that I cannot get my money back unless I play. I do not want to play any longer and have since deleted my account and I want my money back. I have filed a complaint with my bank.

Posted on June 20, 2015

Dear AskGamblers,

Thank you for bringing this case to our attention.

7Spins Casino understands that sbailey607’s purchase has been made unintentionally and rest assured that actions have already been taken accordingly.

7Spins Casino has also tried to reach sbailey607 to inform him that the purchase has already been refunded but without success, unfortunately.

We invite sbailey607 to contact us by email or phone for any inquiries that may present.

7Spins Casino Team.

Posted on June 21, 2015

I contacted security and they close my account and advised me that I will receive a refund within 7-10 business days.


Posted on June 25, 2015

Dear AskGamblers,

7Spins Casino can confirm that the refund has already been processed and that the funds should hit sbailey607’s bank account within the specified time-frame.
Sbailey607’s request regarding the 7Spins Casino account closure has also been honored.

We invite sbailey607 to contact us by email or phone for any inquiries that may present.

7Spins Casino.

Posted on June 29, 2015

Did you get your refund back, can we close this complaint? Thank you.

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