Refused to refund money I deposited by mistake

I went to log in to my account at 7 spins casino to see why my payment was late (they take a week at least to make each payment) on a big win I'd had but the account was blocked. I emailed support and asked what was happening with the payment and account and 4 days later they sent me an email saying they were confiscating my winnings!

Although I did often use the bonuses that they have on their site I was not using a bonus when I had the win and they had partially paid it out over the previous weeks but have now decided not to pay the remainder?
The amount the owe is $18,002AUD, I don't know what proof I can submit since my account is closed? I have included their email in full below but if you need anything further from me please let me know, thank you so much.
Hello Jodi,

We hope this message finds you well.

Please note that your account on 7Spins has been closed and your winnings voided as per Management decision following a complete review of the account activity, in accordance with the following Terms and Conditions of the website.

2.5.6. Casino reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or to amend any policy in the event that there is reasonable suspicion that a User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policies or rules determined in respect of an existing Game or a new Game. Casino retains the right to determine absolutely that such an abuse has taken place; also, if Your activity in Our Online Casino, by itself, is not abusive, but Your activities in other online casinos in addition to our Online Casino, taken as a whole, constitutes abuse of Our bonuses, promotions, policies or rules.

Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.

We wish you the best of luck in future endeavors.

I keep getting the run around with my withdrawal. Got declined they then asked for additional documents which I sent, got declined again they asked for more additional documents to which I sent and now when I was being told by them all is ok I received an email saying it got declined again as I’ve been randomly selected for an account verification process. I’ve emailed and live chatted with no help except saying thank you for my patience.
I’ve been waiting for this withdrawal now for over a month.... it’s apparently been on review for that time also.
The original withdrawal request was got $2000AUS and now the withdrawal is for $4000AUS.

I submitted a withdrawal on 7th July for $772 by wire transfer. Account details were verified after submitting all the required ID information. On the 15/7 my withdrawal was cancelled and on contacting the casino to ask why I was advised that I needed to provide a copy of my bank statement. This had already been provided however I provided again. I resubmitted the bank statement and subsequently processed the withdrawal again. To which I was ad used that I would need to wait another 5 business days for this to be assessed. In the meantime it appears that the withdrawal requested us been cancelled an led on trying to resubmit it is now telling me that the previous maximum withdrawal limit of $4000 is now the min. I have attached screenshots from the 8/7 and from early today 15/7 where I was able to make the withdrawal requests however these have now been cancelled. Account terms stated withdrawals needed to be between $100 and $4000, which nOw appears to have change in the past hour. Very disappointed as I have made numerous attempts to contact their accounts with no response.

I have waited 4 weeks for a witdrawal of 1233 euros. I made the first withdraw request 08 June 2020. After one week they said i needed to send printscreen of my ewallet. Did that and sent a new request. Next week they said that "my account has been randomly chosen for a Verification Process" and that it could take up to 10days. Today its 13 days since my last request. Seems like a very long time relative to others casinos i have withdraw from.

Dear Ask Gamblers

Please do something about this Casino. They shouldn't be part of Ask Gamblers as the are Unethical and Dishonest.

After 5 days waiting for my pending period which should be 72 hours as per AskGamblers page.
I logged into my account to see how far the withdrawal is. Shocked to see my winnings are back into my casino account.

Went Straight to Live Chat
Spoke to So Called Manager Michael.

He said I need to send them Proof of residence. I told him my account was verified. I said but why my account is verified and I didn't receive any emails from them stating the above. I I didn't logged into my account today 2 May 2020 I would still be waiting and waiting for nothing as they don't communicate with their clients and this I see as a tactic to prolong the withdrawal process.

This is unacceptable on all Levels. Now I need to wait another 5 days. That's 10 days then only will they pay into ewallet.

Please look at the screenshots and see for yourself the unethical Standards they use to delay payments and to hope for the player to play their winnings. Proof that there is a screenshot of its not giving a withdrawal option and it says continue playing.

Please Ask Gamblers this is Unacceptable on all Levels.

I created an account did more than a few deposits had some good luck and then attempted a withdrawal.

I had already sent through all the verification documents as required.
That’s where the problem started. First withdrawal request was made on the 19th of March. They waited a full 5 days to reject it and no communication about why.

When I queried it I was told they wanted further verification documents, which is fine, the terms say sometimes they will ask for proof of bank account. But I had to query before they told me why.

Agent told me it wouldn’t take as long for the next withdrawal request.

I provided the proof of bank account. Did another withdrawal request.

6 days passed, much longer than the 72 hours their own information states.

I communicated a few time’s asking about the status.

Once again they then rejected the withdrawal asking for a credit card voucher, which is something the terms say they may ask for, but they could have requested both documents at the same time.

The voucher is just a form you sign saying it’s your card, and you have to sent your is and a photo of the card. Both photos of which I had already sent more than 10 days prior.

I filled out the voucher and emailed it off to security included the words for my 7 spins account and included my username.

Security replied asking me for which website and what account????

It’s now more than 11 days since I first tried to withdraw this money and I fear I will be waiting another 5 only for them to find another reason to decline.

Hello,

21/10/2018 I made a deposit 1520 euros and win 3500. Documents uploaded and my account was verified.
22/10/2018 I requested a withdrawal 3500 euros.
25/10/2018 the casino canceled my withdrawal and sent email


Hi TAUNO,
We Have News!
Please be informed that your withdrawal was declined due to the fact that your account has been randomly chosen for a Verification Process. This consists of Management selecting a few random accounts with pending withdrawals, in order to review the paperwork that has been received from them, to make sure it is complete and legible, that the account information matches the paperwork and to review the account game sessions.
This is a random procedure and there is no pre-determined selection process, meaning that there is no way to anticipate beforehand which accounts will be reviewed. Please bear in mind that this procedure may be repeated more than once a year and every customer who requests a payout will be subject to this process at some point or another, even if they have all the corresponding requirements for a payout in order.
However, there is nothing to worry about. Feel free to request again your withdrawal at your earliest convenience and it will be reviewed once the verification is completed.Thank you for your understanding on the matter. For more information, please do not hesitate to contact us, we will gladly assist you.
Regards,
Account Manager


25/10/2018 again requested a withdrawal 3500. Online chat does not say when the check will be completed.

Online chat :
Jason
Once the verification process will end, the request will be processed accordingly


Help with my situation.

Hello! I got no-deposit bonus free 40€, which I have to wagered 75x. After that, I have winnings 713€. I ask live chat how much I can withdraw, and they said 100€, before I have send documents to verify my account and make deposit (min. 10€). I made 20€ deposit, and I sent the documents. I waited 12 days that they verify account, I sent many emails, and I ask many times to live support, why this takes so long. Then documents have approved, and my account is verifyed. After they verifyed my account, i made first whitdrawal to wire transfer, and it canceled. Now I made 100€ deposit to skrill (18.12), because it seems that wire transfer cannot take less than 500€. Today 21.12 my whitdrawal is again canceled, and the money are back in my account balance. I have tried to ask live chat and email support too many times, and I dont get the answer what is problem there. I just want my money back. AskGamblers, can you help my?

I have received no response from my withdrawal since 6/28/17. I sent them the documents they asked for and did not receive any response confirming my documents. Also my balance remains the same on the site. Live chat doesn't work when I ask them about it I was referred to an email for support. My withdrawal was for $295 dollars. I hoped to atleast get a confirm or denial of my withdrawal but instead I received nothing in two weeks.