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Blacklisted

Due to the horrifying facts, stated within this complaint we decided to blacklist Tropica Casino. Although the case has been resolved eventually, AskGamblers does not tolerate nor shall accept such an unprofessional and brutal way of dealing with customers.

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Tropica Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 14 reviews
5.3/10
14 reviews
Complaint Response 13 complaints
3 days avg. 13 complaints
What we like
  • Loads of different slots, including i-slots
  • Nice selection of table games and video pokers
  • 24/7 support, including live chat
  • Tight security and honest payouts
What we don’t like
  • No players from the Canada
  • Centralised support may take additional time to resolve your problems
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Tropica Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.tropicacasino.com
Established
2009
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Dutch, English, German, Italian, Spanish, French
Casino Type
Download, Instant Play, Mobile

Tropica Casino is an island-themed online casino. They strive to provide players with a relaxing atmosphere and a diverse selection of games. The software itself is Rival Gaming, and Tropica Casino operates as a white label of the software provider. Tropica Casino operates under a Curacao license and does not currently accept players from Canada.

Games

If it's slot games you're after, Tropica Casino should be able to meet your needs. Since they use Rival software, Tropica Casino provides players with their legendary i-slots. Unlike most other video slots, i-slots actually weave a tale as you play them. In addition, you can play a host of normal video slots, as well as a nice amount of three-reel games.

Table game players also have a number of games to choose from. Play single- and multi-hand blackjack, roulette, baccarat, war, red dog, and Caribbean Stud Poker (called Five Card Poker). The games load quickly and provide an instant table experience.

If you like video poker, Tropica Casino's video poker games are some of the most graphically pleasing we know. Additionally, the selection isn't too bad. Players can choose from a variety of games like Jacks or Better, Deuces Wild, and Aces and Faces. With a semi-automatic hold feature, you can rest assured that you won't accidentally throw away winning hands.

Support

Tropica Casino offers players the 24/7 support they need to get the most from their casino. Best of all, players can contact them through their live chat service. The service is centralised through Rival, so expect some delays. If you'd prefer, you can contact them through e-mail or telephone. Thumbs up to Tropica Casino for their eagerness to assist players.

Security and Fairness

Everyone needs to know that the places they play at are secure. As such, Tropica Casino uses 128-bit SSL encryption to protect your sensitive data. Any information shared with Tropica Casino is kept in the safest technology and in the strictest confidence.

If fair game is your concern, Tropica Casino alleviates doubt by publishing their payout percentages. To read these, just open up any game in the casino, then select Help. Within that window, you can find the latest information about the mathematics behind the game. This kind of transparency is hard to come by in the industry; without a doubt, it's one of the best things about Tropica Casino.

StallCation

Complaints

Read the complaints other players have left for Tropica Casino. Learn more about complaints.

Show all complaints
Threats From Tropica Casino!
Tropica Casino was making chargers to my card without my behalf, I contacted them to try to work it out and told them if they did not fix the problem I would be contacting my bank. The responses were beyond horrific, and I feel I need to share it with as many people as possible so no one will do business with them again. The first response to my initial email about working things out before I contacted my bank: "Dear Criminal, We have received notification that you have disputed your transactions. Here is what is going to happen now: 1. We will use a collection agency to recover our money along with a fee of $150 per transaction. 2. Your credit rating will be destroyed 3. You will be reported to the police and banks for fraud 4. Your details will be shared with all US facing casinos 5. Your credit cards will be posted online 6. Your friends and family will be contacted. You will learn that committing fraud in this manner will not pay. You should be ashamed of your actions. You have 24 hours to rectify this situation or we will ruin you financially." So I was called a criminal, was threatened by them that the would illegally leak my information publicly, and that they would "ruin me" financially, DISGUSTING. I then got another email from them a couple of weeks later. "Hi, You are a loser. A joke. We have a collection agency preparing the collection now. You will not get away with this and you are most welcome to tell the police that you made deposits even though you knew it was illegal. You are trailer park trash and you will get what is coming to you." This casino, if you even want to call them that, are not only one of the biggest scammers on the internet, but are THREATENING me. It is disgusting, I don't even know what to do except for continue to file the complaints as I have. But I needed to share this information and those emails with as many as possible.
staus Resolved
Tropica Casino No Bonus €3800 NO PAY

I never play with a bonus to avoid the problems involved being paid.

I played in Tropica Casino for the first time made €400 deposit and played Roulette.

I got lucky and won €3800 and cashed out.

They asked for notarized ID and picture of myself holding the ID.

Although I was never requested to send such info I went to the notary office and sent them everything they asked for.

Their claims are ridiculous .

Hi Chantal,

Your account is locked for a number of reasons:

1. Suspicious behaviour and gameplay
2. Suspicious documentation
3. Multiple Accounts across the Rival Network
4. Using a Betting System to play
5. Non compliance with documentation request
6. Multiple IPs
7. VPN Software detected

As a result, your account has been suspended and will remain as such at
Tropica Casino.

Your €400 deposit will be refunded to Neteller today.

Regards,
Tropica Security

1. I never used any betting system to play. I made the deposit and bet on 2,3 numbers and got lucky right at the beginning I think it was the second bet I already won at their casino

2. My documents are not suspecious , I sent them the notary office details to verify the authenticity of the documents

3. I played only at 4 casinos using rival

Multiple IPs, the IP changed every day here. VPN - I don"t know what it is, never used a betting system

I won in one more casino in the Rival Network and I got paid smoothly. These are the only cash out I have ever made in the RIval Network. The rest of depostis were lost in the other 3 Casinos I played at.

staus Unresolved
0

Complaint Statistics

Resolved 4
Avg. Amount $ 186
Avg. Complaint Duration 10 days
Avg. Response Time 3 days

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Player rating
5.3/10 14 reviews

Top reviews from our players

Like the free bonus they seem very friendly and helpfull until I want to withdraw

Have a pending withdrawl for $1000 and have netteler they say its only 12-72 hrs for payment been 5 days 😡

Tropica casino is one of the Rival software casinos I recently tried because of their 25$ sign up bonus. I have to say that I don't really like Rival software, I've had some problems with them before, but this sign up bonus seemed like a chance to maybe change my mind about them.

I signed up via instant play, but I couldn't find where's my bonus, so I contacted the live support. I have to say that I really didn't like their casino page, I couldn't find anything in there. The chat instructed me to log out and try again. I did that and nothing changed. I had a very long conversation with live chat, I provided the support with my account details and.they said they've sent an email to me for my email approval. I didn't receive any email, so I thought I'm gonna visit this casino the next day with fresh mind.

The next day I checked my email and still I hadn't got any news from them, so I contacted the support again. Finally the chat apologized for inconvenience and added the no deposit bonus manually. ( You can claim the bonuses in your account promotion section, but all evening I wasn't able to do that at all). So when I finally got the bonus, I went to Cany Cottage slot.I placed 0.60€ bets and pressed 25 autospins. After 10 spins with small winnings, I got 3 cage symbols, which led me to a bonus game, where candies are falling from air and with moving your mouse you have to feed a boy with them. But since the game loaded very slowly, it was much harder to do, but with 0.60€ bet this game gave me 12€.

After that I went to Dog Pound game. I placed 0.75€bets. A few wins like 3.10€ appeared,which were the biggest ones I got from it, but mostly it was only 0.15€ winnings, no free spins or other bonuses, so overall, after 50 autospins my balance from 32€ was down to 16€. To cut things short later I played a few more games, including video poker. But too high bets slowly led me to an empty account.

Overall, this was just another unpleasant experience at Rival casinos, even though the games were nice, all the problems I had to play them were frustrating. The whole casino page looked not serious, I was really confused by the fact, if you want to log in to your account, you can only do it, by opening any of the games, then a login window will come up. And the instant play loaded very slowly.

I will be honest and I will say that I played here only because they are offering a lot of no deposit bonuses! I played few months ago but I don’t like here because of the slot games that they have, from Rival and because the have very huge wagering requirements for the bonuses even for the deposit bonuses!

Future Fortunes was the slot game that I played very often and I want to say that sometimes it has a good payout rate but you cant make serious money from this kind of slot!

The website looks good in my opinion,it has all the information that you need and the games are loading very fast! Even if I didn’t made any deposit, I took a look at the cashier to see the available payment methods!I cant say that I was impressed because they have neteller, skrill, credit cards and many others that are unknown for me!

The support seems to be acceptable,I saw that you have the option to contact them via e-mail, phone and even via live chat!

I studied the welcome offer and I wasn’t attracted by this offer even if it is 200%,it has high wagering requirements,60 times deposit+bonus and a minimum deposit of 25$! I only played with bonus money here but I managed to make an impression about this casino and about its services and I will try to rate it now!

For the slot games I will give only 7 because it has only one game provider and because of the low payout rate! Regarding the bonuses I can only say that aren’t good at all and I will give a 7! The payment methods will receive only 8 because the paysafe card is missing! Overall it is a casino that didn’t impressed me at all and I am pretty sure that I wont spend my money here!

Tropica Casino has a very fast an easy registration process just click on the instant play button. And make a real money account but the games refreshing thing a little time and i did not get bothered by that because i have waited for very long in a lot of casinos.

What was surprising that I got 50$ free deposit bonus and I had thought I would get 20 or 25$ but this surprised me a lot. After that I went to play big cash win and it is a 3 reel slot and soon I hit cherry and big cash win in same spin and cherry paid me 1 an big cash win paid me 2$. I hit the big cash win a lot of times but I wanted a 3 combination of any feature I hit because that pays some good money. So I kept playing this game for a long time. Hit the bar on all three reels and got 3$ because they were not the same bars on all three reels. And then I hit the same bar thing on all three reels and got 30$ for that and this is my biggest win on any slot till date and i was damn happy. After some time hit the single bar thing on all three reels and got 40$. I could not believe my eyes. After that I started betting 2 coins per spin. I loved this game so much that I did not even think of any other game while I was playing on this casino and I knew that this would be he game that would take me to the wager.

Then I increased the bet value per coin and now I was betting 4$ from my account per spin. But that did not help a lot and I was losing now and had very less bankroll left but I have to say that this is the best slot game I have ever played. With the remaining balance I am going to different games here and I am definitely going to make a deposit here.

Tropica casino it is another one rival casino, and like many others rival casinos have complaints here. But to be honest i always thought that Tropica is the best Rival casino, it's Flagman, and this casino should be really ok, even my friend who play Rival a lot told me same thing. So like any curious human I decided to read few other review and complaints, and I did not know all the truth of course, but looks like casino really did not do any rogue practice or any really bad, just some regular things with not happy players, but I am sorry if I am not correct, I can not know everything.

I was able to get 25$ no deposit bonus at Tropica casino, and of course I was happy with such amount of no deposit bonus. I start from Rock on! i-slot, it has very nice music, if you never tried this slot you should try it, specially if you rock music lover. I played at lowest possible bet of course, since with 25$ on balance it is hard to be high roller, or of course you can be, bet 5$ per spin, but in almost all cases this will end within a minute and you will be loser, not highroller. After few minutes I dropped to 15$, and it was strange since I really sure that rock on! is medium variance game, but it prove me that it can take 10$ on minimum bet just in few minutes. After this I decide to give a try to spy game, at 0.15 lowest possible bet, played this slot around 40 minutes, and even almost clear my bonus, because after each feature I increase bet, but unfortunately I finish with zero on my account.

I rate Tropica casino with 6 stars, since I did not try their payouts and customer support.

If chat has just answered my questions in a friendly manner, none of this would have happened. You are the one accusing me of all kinds of wrong behaviour, while your casino is obviously rogue.

People, read up on these crooks on casinomeister.com.

This is a reply to "MiltonW reviewed on 06/24/2014". My name is Dieter and I am one of the owners of Refilliates.com. Milton came onto live chat and asked for his wagering. We gave it to him. He refused to accept it and basically said we were lying. We then sent him the full history and he still refuses to accept it.

I will be mailing all the correspondence to Igor. Hopefully he will be able to set the record straight.

Thank you.

Incredibly rude live chat. Conveniently no way to check your playthrough status. Don't trust them, keep requesting your numbers. When I complained, the rep comes up with breach of terms, because I played to high a bet. Nope, wrong again, I asked chat what was allowed, and have the screenshot to prove it. Ah, but you're playing over a vpn. Nope, wrong again. I'm using Virtualbox, no vpn here.

Just an all round terrible casino. No more Rival for me.

I get a lot of e-mail from them if i register to they casino i can get some no deposit bonus, so i decided i look after this casino than register to them. I saw they had some complaint but the casino seems fair. So I registered my special link what I got an e-mail. They have a Rival gaming software, I tried some rival casinos before but I never liked them fully because the slots don’t pay wall only cents even if you play larger bets.

To claim the promotion was simple, after I logged in I can instantly choose from promotions. They offered me more types of no deposit bonuses. I picked the 50 € no deposit bonus because the others are a multi stage no deposit bonus (it means you need to wager your no deposit bonus, then your deposit and winnings from the no deposit bonus). So I claimed the promotion and I saw I need to wager 50 times my bonus and the max cash out is 50 and surly like all the other rival gaming casinos you need to make a minimum verifying deposit to can make a withdrawal.

So you need deposit 25 euro to withdraw. I started to play with the wild western machine on 1 euro / spin. From the second spin I get the free spins but I’m won a ridiculous amount.

I played some other slots like rock-on but I lose my whole no deposit bonus. I was on a playing mood so I claimed the multi stage bonus because I was curious maybe can I win.

The story was the same, the bonus was disappeared like the lightning. I don’t think so I well be a depositing player but they send me lot of promotional e-mails with bonuses, maybe if they send me some special I will play with them casino again.

I just registered for the casino, Tropica. I did not received the 50 free. Went to the chat and they say it´s not valid for Sweden. Why not inform about they don't give the welcome bonus for Swedish players. Don´t smell so nice :( Sorry for my English spelling :)

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