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Star Games Casino

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Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

Star Games Casino review

  • Full range of Novomatic Games
  • Instant play and mobile mode
  • Multiple deposit methods
  • Customer support via E-mail and phone
  • SSL encryption
  • Game software proven fair
  • No live chat feature
  • Few withdrawal methods
  • Low monthly withdrawal limit
  • 5-10 days pending period for withdrawal
General info & Latest Promos
Website http://www.stargames.com
Established 2002
Owner Europe Entertainment Ltd Casinos
Casino Promotion

Star Games is an online casino that doesn’t offer just casino games, but also Poker and Bingo. Players can enjoy their favoute games from famous software providers, such as Novomatic and Evolution Gaming among others, in a sleek Instant Play mode, without any download requirements. The casino is licensed and regulated by the government of Malta.

Restricted Countries

Unfortunately, due to strict regulations, the casino is not available to players residing in Austria, Canada, Netherlands, Denmark, France, Italy, Romania, Spain, Switzerland, Turkey, United Kingdom, the United States of America, and several other countries. For the full list of restricted countries and territories, players should scroll down to the casino details section.

Virtual Games

Star Games Casino is famous for its Novomatic Slots by Greentube, offering their full collection of slots on desktop. Also there are slots by JVH, Mazooma, and Astra, all of which form part of the Novomatic Group.There are 140+ slot games in total at the moment of writing. Book of Ra slot, Sizzling Hot slot, and Lucky Lady’s Charm Deluxe slot, are just a few popular titles.

In addition to numerous slots, there is also a nice collection of popular table games on offer including Roulette, Blackjack, Sic Bo, and Baccarat games.

As for poker fans, there are several video poker games to suit their taste such as Deuces Wild, American Poker II, Jacks or Better, Joker Wild, and Marilyn’s Poker II.

Live Casino

For players who want to experience the flare of playing against real casino dealers without leaving the comfort of their homes, there are Live Roulette, Live Blackjack, and Live Baccarat on the offer in two different Live Casinos (one powered by Evolution and the other by Extreme Live Gaming). 

Mobile Gaming

With Star Games players can enjoy favourite slots wherever and whenever. There are 50 and counting Novomatic available for play on Android and iOS mobile devices, as well as Skill Games (by Greentube) like Backgammon and Solitaire, and Poker (by Greentube). 

Support

Customer Support at Star Games is only lacking the live chat option. There are phone numbers for players to connect directly from 8am -10pm CET and the support is available in multiple languages that cater to the international audience that is their main player-base. Email support is also available, though this does not provide players with an immediate connection to have their questions answered. 

Security and fairness

Star Games strive to provide a secure gaming environment for their players. Secure transactions and the correct transmission of game results are guaranteed by tried and true adopted technologies.

They utilize the state-of-art SSL encryption. And they offer games from well-known software platforms that are regularly audited by the independent third-party.

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Star Games Casino Reviews by Players

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filipusis1987 1 review
Croatia
Message

LIKED

I lile versatility of this casino.. Also bonuses are not bad... And it is not too complicated..

DISLIKED

I don't like that unfortunately it is banned also here in Croatia... Also I don't like communication and professionalism.. I had euros on my account on stargames, made payout, and they informed me about payout of my money.. But after 4 working days, I still don't see my money on my card.. So those transactions are really really slow...
Xava89xava 1 review
Sweden
Message

LIKED

Most important I have never had any issues with payments at StarGames, it's always fast. They have a great selection of games, I like the Novo games but it will be even better now when you will have the Netent games too! I hope they come very soon!

DISLIKED

You need a chat, I don't wanna wait for emails or call.
STAR GAMES CASINO REPLIED ON NOVEMBER 10. 2017
Hi Xava89xava,

Thank you for your review.

We are glad you are enjoying our great selection of games, NetEnt games will be released shortly after Xmas so stay tuned!

As for live chat, we will also we introducing this feature very soon!!!

Feedback from our loyal players is always appreciated as it helps us improve our services to the highest quality.

Kind regards,
StarGames Support Team
miltssi 2 reviews
Finland
Message

LIKED

Only thing I like is the amount of novos. Everything else is bs. Avoid any bonus at this casino!!

DISLIKED

Bonus conversion in scam. If you hit the bonus money, you cannot wager it.

Deposited 50 euros and received 50 euros of bonus. Played the first 50 euros, didnt win anything. After hitting the bonus balance i won some nice amounts and my balance was up to 1,100euros. Did play about 2 hours until I decided to check the wager. It hasnt converted not a single euros. Asked on support and they said it can only be wagered with real money. And every bet I place with bonus money just adds the wager..
STAR GAMES CASINO REPLIED ON NOVEMBER 2. 2017
Hi miltssi ,

Yes our bonus system requires you to stake real funds in order to convert your bonus to real funds. You are not obliged to convert the bonus amount, you are free to opt out of the bonus at any stage.

We hope future players read our bonus terms and conditions before accepting them and depositing. The terms of the wagering requirements are explained in detail, if you do not like the sound of it, do not play.

We hope this sheds some light on the situation.

Kind regards,
StarGames Casino

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Star Games Casino complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 957 USD avg amount

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