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Star Games Casino

Player Rating 43 reviews
7.4/10
43 reviews
Complaint Response 40 complaints
3 days avg. 40 complaints
What we like
  • Full range of Novomatic Games
  • Instant play and mobile mode
  • Multiple deposit methods
  • Customer support via E-mail and phone
  • SSL encryption
  • Game software proven fair
What we don’t like
  • No live chat feature
  • Few withdrawal methods
  • Low monthly withdrawal limit
  • 5-10 days pending period for withdrawal
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Star Games Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.stargames.com
Established
2002
Licences
Malta Gaming Authority
Affiliate Program
Languages
Croatian, English, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, French, Turkish
Casino Type
Instant Play, Mobile

Star Games is an online casino that doesn’t offer just casino games, but also Poker and Bingo. Players can enjoy their favoute games from famous software providers, such as Novomatic and Evolution Gaming among others, in a sleek Instant Play mode, without any download requirements. The casino is licensed and regulated by the government of Malta.

Restricted Countries

Unfortunately, due to strict regulations, the casino is not available to players residing in Austria, Canada, Netherlands, Denmark, France, Italy, Romania, Spain, Switzerland, Turkey, United Kingdom, the United States of America, and several other countries. For the full list of restricted countries and territories, players should scroll down to the casino details section.

Virtual Games

Star Games Casino is famous for its Novomatic Slots by Greentube, offering their full collection of slots on desktop. Also there are slots by JVH, Mazooma, and Astra, all of which form part of the Novomatic Group.There are 140+ slot games in total at the moment of writing. Book of Ra slot, Sizzling Hot slot, and Lucky Lady’s Charm Deluxe slot, are just a few popular titles.

In addition to numerous slots, there is also a nice collection of popular table games on offer including Roulette, Blackjack, Sic Bo, and Baccarat games.

As for poker fans, there are several video poker games to suit their taste such as Deuces Wild, American Poker II, Jacks or Better, Joker Wild, and Marilyn’s Poker II.

Live Casino

For players who want to experience the flare of playing against real casino dealers without leaving the comfort of their homes, there are Live Roulette, Live Blackjack, and Live Baccarat on the offer in two different Live Casinos (one powered by Evolution and the other by Extreme Live Gaming). 

Mobile Gaming

With Star Games players can enjoy favourite slots wherever and whenever. There are 50 and counting Novomatic available for play on Android and iOS mobile devices, as well as Skill Games (by Greentube) like Backgammon and Solitaire, and Poker (by Greentube). 

Support

Customer Support at Star Games is only lacking the live chat option. There are phone numbers for players to connect directly from 8am -10pm CET and the support is available in multiple languages that cater to the international audience that is their main player-base. Email support is also available, though this does not provide players with an immediate connection to have their questions answered. 

Security and fairness

Star Games strive to provide a secure gaming environment for their players. Secure transactions and the correct transmission of game results are guaranteed by tried and true adopted technologies.

They utilize the state-of-art SSL encryption. And they offer games from well-known software platforms that are regularly audited by the independent third-party.

StallCation

Complaints

Read the complaints other players have left for Star Games Casino. Learn more about complaints.

Show all complaints
Star Games Casino - Refuses to pay out winnings, will not provide reason and explanation why
Dear, I'm writting you complaint against Stargames casino for blocking my account and refusing to payout winnings. I have submitted a withdrawal request on 14.01.2017 night for the amount of 250,00€ and remaining balance was cca 50€ on my account. That night they blocked my account and asked for identitiy verification in order to pay me out. That identification procedure was as painful as getting a house loan, and after 13 days of struggle and multiple delivery of all documents, on friday 27.01 they wrote me, as their final decision: "Your money has been blocked and kept according to our general terms and conditions of play. Company reserve unlimited right to block and declare void all winnings whic are not gained honestly". Without any reason and/or explanation. All of this looks like online scam casino to me. I'm registered player for years. Played and paying a rake on winnings for quite time. And first time won something, and they blocked me and refuse to pay out for no reason just pointing to breach of the casino general terms and conditions, article G,H and I. Please help. I'm ready to provide you with all proofs necessary. Some data account related informations, I,m unable to get since they immediately blocked my account after payout request. My claim is at around 300€ (250 EUR was payout request and left cca 50€ on balance to keep on playing). Thank you in advance, Sandro < name removed >
staus Rejected
€300
Star Games Casino - Refusal of payment of 321 euros due to unjustified accusations
Good afternoon. I made a deposit of 100 euros in this casino. It was 07/11/16. Played video slots, roulette and poker. As a result, she won 321 euros and ordered payment. I discovered that my payment is not received in a few days, and my account was blocked. At the same time I did not come in the mail any letters or notifications. I asked the support and received the following reply: "" The audit found that your game account "gretasa93" not subject to further use and benefits due to violation of General Terms and Conditions (CMOs) site gaming platform in the course of your gaming activities. "" In the next letter I with the following: "" Dear Mr. < surname removed > thanks for your reply. Please note that your gaming profile has been suspended because you committed misconduct during a game of poker. Let me also assure you that the security service platform game It has sufficient technical capability for reliable detection Terms of Website Use cases violations. Operator reserves the right to block the account of the player and not pay / to keep the winnings or payments received as a result of violations of these General Terms and Conditions (OCW) site, the contents of which you They have expressed their consent to create an account. Hope for your understanding. Yours faithfully, Your support team "" I did not break any rules and played fair. Casino Action consider illegal and demand my winnings.
staus Resolved
€321

Complaint Statistics

Resolved 35
Avg. Amount $ 950
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Player rating
7.4/10 43 reviews

Top reviews from our players

I play Black Jack on StarGames. I usually play Live Casino version. Having the real dealers there as well as playing against real life players and not software makes for a great atmosphere!T he Casino is reliable and has proved responsible in dealing with my questions or concerns.

The choice of classic card games is somewhat limited.

Hello, Thank you for taking the time to review your experience on Stargames, we really appreciate it! We're delighted to hear that you are enjoying the atmosphere and real feel of the Live Casino. We have taken on board your feedback regarding the selection of classic card games available. Please feel free to contact us on [email protected] if you require any further help or information. Best regards, Stargames Support Team

user avatar

I´m a big fan of Novomatic slots: Book of Ra, Lucky Lady Deluxe, Sizzling Hot, Fairy Queen - StarGames have them all.
Maybe it is the fact that I have never set a foot in an actual gambling hall that made me so interested in these games. The games are technically and graphically amazing. Account verification at StarGames was fast and easy. The platform has excellent Live Casino and the atmosphere there is like nowhere else. I am a very big fan!

I would prefer if there was a live chat option, I am generally satisfied with the support though.

Hello, Thank you for taking the time to review your experience on Stargames, we really appreciate it! We're delighted to hear that you are enjoying the quality of our games and the atmosphere of the Live Casino. We have taken on board your feedback regarding the option of 'Live Chat'. Please feel free to contact us on [email protected] if you require any further help or information. Best regards, Stargames Support Team

user avatar
Inactive user
9/10

StarGames is present over ten years on the Internet, and in that time has received a lot of registered players from all over Europe. I was attracted to the fact, because the Stargames translated into Croatian language. Considering that despite eight years of residence in Germany did not learn their language perfectly, always decide for the one casino that is translated into my native language. It is not a priority, but it is preferable if such an option is present in the casino where I registered. Although Stargames fairly new casino, managed to reach a reputation, in addition to some many known names in the world of online gambling. Stargames is rich with games of different gaming platforms, one of them is my choice - Novomatic. Other platforms are also excellent, but Novomatic company occupies a special place in my "wallet".

Just at this casino, I tried a new slot game - Catch a Fish. The game is imaginative, and in my experience is much more cost-effective for new players. For half an hour I won over € 30, although bet per spin did not exceed € 1. In this casino the first time I played the Book of Ra slot, where I lost many times the full amount from my account, but I'm even more times won double-digit gains. The last such gain was a few days ago, when I won over € 60 on this game. Later, I moved on to roulette and the story ended. Five times in a row of balls fell on the "red", and I persistently doubled bet on the "black". Their Roulette is nicely designed, although to me more like NetEnt version, but this one is not bad. A few years ago, I was a passionate roulette player, since all that remained was just a bunch of missed opportunities and losses which exceeded € 200 for one day.

Animation and sound effects are great, and the players will enjoy the perfect picture and sound. StarGames platform is stable, so you do not have to worry that your game is suddenly interrupted. StarGames offers many safe and secure payment methods. This includes credit cards, e-wallets and other online options. Accepted are different currencies, including Australian dollars and Swiss francs. I use "euro", because that is my currency in over 90% of registered casinos. Bank transfers are protected by advanced encryption. Customer support is available 24 hours a day, seven days a week and can be contacted by phone. Customer service can also be obtained via e-mail, but you will not receive an answer immediately as by phone. In essence, this is an interesting place for all kinds of players, good luck !!!

Hello, Thank you for taking the time to review your experience on Stargames, we really appreciate it! We're delighted to hear that you are enjoying your gaming experience and the layout and features of our platform. We are working hard to implement even more improvements and new features in the future to raise the bar even higher. Please feel free to contact us on [email protected] if you require any further help or information. Best regards, Stargames Support Team

user avatar

One of the best suppliers for fans of Novomatic slots. I really enjoy their games! There are new ones every month.

Played there for a good while and I always love to come back. Some of my fellow players say that the payout takes some time but I prefer it safe. I am okay with waiting a bit longer as long as I know that safety is a priority.

Plus - when they hit, they hit well!

Hello, Thank you for taking the time to review your experience on Stargames, we really appreciate it! We're delighted to hear that you are enjoying our games, especially our regular new launches. It's great to know that you value the safety of our platform and our players as much as we do. Please feel free to contact us on [email protected] if you require any further help or information. Best regards, Stargames Support Team

user avatar

Hey, I´ve been playing on Stargames for 2 years now and they seem to be a very popular destination judging from the number of players playing.

They have some really unique games. "Book of Ra Deluxe" is my favorite! It has some really exciting bonus rounds. Novomatic slots have huge payout potential on the bonus games.

They offer good activation bonuses, they have good advertisement and they seem to get a lot of new players. I first joined because of the bonus with the acct activation but after two years with them I say that they also have a nice loyalty program for other players.

I would definitely recommend it!

I don´t like it that they don´t have a live chat option, only contact by phone or email, but their customer support is fast and they have always been very friendly

Hello, Thank you for taking the time to review your experience on Stargames, we really appreciate it! We're delighted to hear that you are enjoying our games and bonus program and we have taken on board your feedback regarding the option of 'Live Chat'. Please feel free to contact us on [email protected] if you require any further help or information. Best regards, Stargames Support Team

user avatar

Novomatic never make me feel boring

CaN PLAY WITH STAR COINS

Last weekalso this casino not allowed anymore to play in NL

Only one bonus offer

Hello, Thank you for taking the time to review your experience on Stargames, we really appreciate it! We didn't quite understand your comment regarding players from the Netherlands as these players are very welcome on our platform. As well as our 'First deposit Bonus' of 100% up to EUR100, we offer our players many other bonuses via our regular newsletters. Please feel free to contact us on [email protected] if you require any further help or information. Best regards, Stargames Support Team

user avatar

HI, I recently joined Star games and I must say seeing the rating I was a bit skeptical. but I like Novomatic games and hence joined. I am glad I joined as I had a great experience from the beginning. Deposited 25, got a bonus but the winnings were so good that didn't know when I wagered too. Made two withdrawals for 500 usd and the money in my account as promised within 5 working days. I like their verification process too as unlike some casinos didn't ask for several documents. Just photo ID and address proof I think.

Over all a very pleasant experience and hope my Luck continues here and they keep this up.

Hello there, Thank you very much for taking the time to review Stargames. We are delighted to hear that you are enjoying playing on our site. Our platform is constantly evolving and we are working hard to exceed our player's expectations when it comes to providing an exciting and rewarding online gaming experience. We wish you continued success! Best regards, The Stargames Team

user avatar
Inactive user
9/10

StarGames is a popular online casino, which opened in 2008, but I'm on it registered only a year and a half. Although this casino is relatively new, has achieved an excellent reputation among players. StarGames uses different software providers, as well as its own software, the unique collection of games. Players can play poker, bingo, parlor games and a great selection of casino games. In StarGames casino enjoys a large number of players, and the games are available in different languages. StarGames has a unique online casino platform because it uses different software providers, as well as its own software. One of the advantages of this software is that it does not need to download to your device. You can enjoy all the casino games directly from your Internet browser. Animation and sound effects are superb, and the players will enjoy the crystal picture and sound. StarGames platform is stable, so you do not have to worry that your game is suddenly interrupted.

The first deposit here I made 2,015 years, can not remember the exact amount but I think it was between 50 and 70 €. My favorite games are here: Book of Ra, Golden Ark, Faust and excellent Mega Joker. StarGames offers many safe and secure payment methods. This includes credit cards, e-wallets and other online options like PayPal, Maestro, Click2Pay, MasterCard, Moneybookers, Visa, Neteller, GiroPay, iDeal and Ukash. Payments may take several days because StarGames must first carry out security checks and verification of identity. The duration depends on the choice of means of payment. However, deposits are usually release is available immediately. Accepted are different currencies, including Australian dollars, euros, Swiss francs and British pounds. Bank transfers are protected by advanced encryption technology to ensure privacy and security.

My last deposit a month ago from € 30 finished the quick bankruptcy after only 15 minutes. With such a low amount was not expecting too much but here I was hoping for the best. StarGames Casino has first-class customer support to answer all your questions. Customer support is available 24 hours a day, 7 days a week and can be contacted by phone. Customer service can also be obtained via e-mail, but you will not receive an answer immediately as by phone. Support is available on up to several languages in order to meet international players. Representatives of customer support work diligently and responsibly their job to ensure the best possible support to all players. Excellent casino with excellent graphics and outstanding sound effects. Rating 9/10.

Hi QueenofGames, We're really happy you enjoy StarGames so much. As we are constantly trying to improve our casino to suit our players needs, your feedback is very much appreciated. Best of luck playing. Kind regards, StarGames Support Team

user avatar

I deposited money by Skrill. Fast games loading is a plus I think in Star Games. I like blackjack there because you can play very fast or slow if you like. Star Games has possibility of playing poker, skill games instead of typical casino games like slots or table games. Many languages like Polish, Spanish, French and many decent languages.

Most of time I played Book of Ra game, Indian Spirit is good slot I got about over 500 $ payout from that game few times, but it is little hard to hit bonus round in this game, but when you hit it can be big 1000x your stake win. If you play poker there will be good opportunity to play very loose players. For sure they are not a professional poker players. Games are fresh if you did not played here before, and I am sure you will like them!

I deposited 400 PLN, it is about 100 euros and got first deposit bonus of 100 euro. Classic bonus 100% match is good in one reason, if you win more money say 300 euros than you can withdraw money no need to wagering the bonus so you can use bonus as a boosting stake. After sending a photo of ID I got money on my Skrill account.

Good thing is that if you play on higher stake or you hit something excellent 4 sevens in Golden Sevens. You earn a SG points. How it works? well it is good idea – 1 SG is used to playing 10 “slot” wheel and there is 10 euro on every slot exclude of 3 slots where is 0 an done is 3 or 4+ SG on one slot. This is a bonus game to very special occasions, to earn SG points easier way is playing a Golden Sevens.

Star Games Rating on this site is very low in comparison to my own experience but I can not leave this fact with out notice.

Few days waiting for payout is not the best of what you can get in online casinos.

Star Games Casino is a casino which I joined before some 4 or maybe even 5 years. One time I was a regular player here but it's been a long time since I played last time in the Star Games Casino.

This casino is rated with 2.64 here at AskGamblers. Also, while reading the reviews from the other players I've noticed that many of them gave bad rating to Star Games. I must say that I would not agree with them. There are a few things I do not like about this casino but in general I think this is a good and safe casino. The very fact that this casino is online since 2002 speaks in favor of that this is a safe casino.

One of the things I do not like is that they do not have a live chat support. However, they have a pretty good and fast e-mail support. I can say that because I have contacted their live chat support for a few times via e-mail. On the other hand I like that, their website is translated into many languages including my native language too.

Also the bonus offer is good. When it comes to games, Star Games offers games from several software providers including Novomatic. All those who have played in land based casinos on slot machines, I am sure that they like Novomatic slot games. This software provider does not offer games with extra graphics but their games are simple and gave a unique atmosphere.

In this casino so far I've made more than 20 deposits and I had withdrawal 7-8 times. Cash-out process is usually fast here and if I remember well I have always been paid without any problems. My biggest withdrawal here was 500 euros. I remember well on that because that was my biggest win in an online casino till then. If you ask me I think that Star Games is one safe casino and deserves 7 out of 10 stars.

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