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Slots Heaven Casino

Player Rating 19 Reviews
5.8/10
19 Reviews
Complaint Response 8 Complaints
3 days avg. 8 Complaints
What we like
  • Instant-play version available
  • Numerous slots, table games, and video pokers available through Playtech
  • Live dealer room available
  • Support available 24/7 via live chat, international phone, or email
  • Secured with SSL encryption from VeriSign
  • Regularly audited for fairness by TST; public audit reports with payout percentages available
  • Mobile gaming an option
What we don’t like
  • Unavailable to players in Bulgaria, Cyprus, Denmark, Estonia, France, Hong Kong, Israel, Singapore, and Spain
  • Calls to the support phone number may incur international calling fees
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Slots Heaven Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.slotsheaven.com
Established
2013
Licences
Gibraltar Regulatory Authority
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Download, Live Casino

Slots Heaven Casino is an online casino with a distinctive neon theme available in downloadable, instant-play and mobile forms. In addition to a large assortment of video slots and three-reel slots, Slots Heaven Casino offers live and virtual table games, as well as video poker and specialty games. The site is powered by the Playtech platform and is licensed by the jurisdiction of Gibraltar.

Restricted Countries

Various government regulations prevent Slots Heaven Casino from offering games to players in the Australia, United States, Bulgaria, Cyprus, Denmark, Estonia, France, Hong Kong, Israel, Singapore, Netherlands, Spain and United Kingdom.

Mobile Gaming

Slots Heaven is a mobile casino, which means players are able to access it via their portable devices like smartphones and tablets and play their assortment of mobile slots on the go.

Security and Fairness

Players can rest assured that their private details are kept safe at Slots Heaven Casino. Whenever players transmit personal or financial data, the information is protected with SSL encryption from the security experts at VeriSign. This technology prevents anyone from being able to read the data.

All of the games at Slots Heaven Casino are continually audited for fairness by TST, a highly regarded independent auditing firm. Players can see the most recent audit report, including actual payout percentages, by clicking the "TST Labs Certified" seal on the bottom of the Slots Heaven Casino website.

StallCation

Complaints

Read the complaints other players have left for Slots Heaven Casino. Learn more about complaints.

Show all complaints
Slots Heaven Casino - Still waiting to receive my withdrawal
On Friday 28th June I made a deposit of £20.00 and was rather happy when I had a small win and decided to withdraw £82.72 I’ve been with Slots Heaven for over 1 year and I’ve always found the withdrawals to be very prompt upon the email I receive advising that the withdrawal has been processed.

I received an email on Monday 1st July to advise that the withdrawal had been processed and would be received in due course. As the email was just before 5pm UK time, I assumed that the funds most probably wouldn’t enter my account and would probably be the following day.

In the morning I checked my account and I found that the funds were not there, as it was still morning I decided I would check again later in the evening. I checked, and again no funds were available.

I contacted Slots Heaven via WebChat just to mention that I felt there could potentially be an issue with the withdrawal. Whilst I appreciate the timeframes that they supply, I’d always found previously that the funds went in the same day. I just thought I would raise it with them so they could give assurance it was credited to the correct bank account. I was informed that the funds had been sent to the correct bank account and to allow the very latest of Friday 5 July for these funds to be received.

It was to Wednesday 3rd July and I was getting a little anxious as there was still no signs of these funds. I contacted Slots Heaven again by Web Chat and I was advised by Ned that he would send across proof of payment for the funds. I received this by email, however this just looks like an audit log that they complete so they can account for all moneys leaving their business, it wasn’t actually a log from the payment processor that they use.

I raised this and was told that they would require a bank statement as the funds were definitely sent to my bank. I provided them with bank statements and I was told again that this would be escalated further, and they would provide me with an update as soon as possible. I asked if they could put a timeframe on this but they advised they could not. I was told once again that the very latest for the funds to me in my account would be Friday 5th July.

I have checked my account today and the funds are still not there. I contacted my bank and provided them with the payment reference number as given by Slots Heaven and they confirmed that the reference does not exist and I have no pending payments due into my account.

I provided screenshots again to Slots Heaven of my bank statement, which clearly shows no funds have entered my account. I also provided screenshots of the web chat conversation with my bank, confirming the payment reference was not valid and that I had no pending payments due into my account.

I was told again that this would be escalated further within their Finance Team and that they would be contacting my bank. Again, I was told that they are not able to provide a timeframe for a resolution and that they would be in touch as soon as possible.

I’ve contacted my bank again today who have informed me that Slots Heaven / Onisac have not been in contact with them, they provided me with a global payments telephone number for my bank but I was told that unless a payment was sent by Slots Heaven there would be nothing they can do until they actually send the payment.

Due to never having issues in the past, I have made further deposits into my account, in good faith that they will resolve this issue. However, I now have a further £150 in winnings which I’ve requested for withdrawal but I’m now worried that I’ll never receive this payment either.

I assumed with them asking for my bank statement, that they would then arrange the payment to be sent again as you can clearly see that I’ve not received any funds. But instead I’m just asked to wait longer and longer… Whilst I appreciate it has only been 7 days since I requested this withdrawal, whenever I make a deposit this money is taken straight away… so I’d appreciate to at least receive my withdrawals within the guidelines that they set.

I have screenshots of my bank statements and WebChat with my bank (Barclays) – all of which Slots Heaven have been provided. I feel I have been highly co-operative and all I’ve received back is requests to wait longer and ‘appreciate they’re doing everything they can’.

I would like to say though, this is the first ever issue I’ve had and before this Slots Heaven have been truly amazing. I just feel that as this is my first ever issue and as I deposit thousands with them that this could have been handled a lot better and they could have actually given me more insight into why I’m having to wait and wait each time.

Whilst I appreciate they’re going to contact the bank, that’s perfect.. however, I feel like I’m the one being penalised for a mistake that isn’t my own. I’d say it’s pretty obvious now that these funds are not going to be received, so I’d like to know what now? Do I just lose the withdrawal? Am I safe to be withdrawing £150 with the risk of the same issue occurring again?

Thank you for your help, I hope we can reach a mutual resolution as I do love playing on Slots Heaven.
staus Resolved
£232.72
Slots Heaven Casino - Passport Id not accepted

Hi

I have sent requested documents twice now to slots heaven in order for me to withdraw winnings. I sent passport which shows pic, full number and all other information, my bank card back and front, recent tax letter showing my address along with doctors letter showing same and direct debit info from bank.

First time they said they never recd docs via email so I uploaded them on their site.

Recd email saying they accepted my bank card but passport and letters were not acceptable yet pics show all details required. Below is copy of email they sent.

Thank you for contacting Slotsheaven.com with your documentation which has been received and passed to our Security Department for verification.

We are pleased to inform you that your credit card copy has been verified and your Slotsheaven.com account updated.

Unfortunately, the ID and Proof of Address copies you sent us could not be verified by our Security team and didn't meet the document requirement. Please note that those documents are cropped and that your proof of address does not show any transaction on it.

Please resend us following valid documents:

1. A valid ID copy (driving license, national ID card or passport). Please send us the complete copy, we need to see the whole document. To see an example of an acceptable ID copy please click:

http://www.slotsheaven.com/images/id_french.jpg

2. A valid proof of address that is dated within the last 3 months. Please send us a utility bill or bank statement showing your full name, address, a company logo and transactions or bills paid. To see an example of an acceptable proof of address please visit:

http://www.slotsheaven.com/images/id_bill.jpg

To see examples of acceptable documents and withdrawal timeframe, please visit:

http://www.slotsheaven.com/about/withdrawal.html

Once we have received these documents, we will confirm this via email.

You can send the necessary forms of identification via:

staus Resolved

Complaint Statistics

Resolved 3
Avg. Amount $ 2,738
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

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Player rating
5.8/10 19 reviews

Top reviews from our players

I like Playtech games. They have good support. Positive part was too short so just filling in the gaps 😡

If withdrawal speed is what you look for in any casino. (I do) then I suggest you avoid this one. Shockingly slow withdrawal times. Mines still pending after 2 days.just another rubbish casino trying to tempt you to reverse your money. AVOID

Hello, We understand that our Customer Support team has already been in touch to provide more information about this. Should you need any further assistance, please contact us at [email protected] and we’ll review the matter for you. Best regards, The Slots Heaven Team

user avatar

I did like this casino to begin with but have cancelled my membership with them now. Much better deposit and play-through rewards elsewhere.

I found their time frames for solving minor issues unacceptable.

Some of Playtech´s games are fun. At least if you do not win the support are fairly ok and kind.

After playing several casinos for a couple of years, I have understood that most casino´s love you when you lose, they contact you and offer bonuses, they might even call you on the phone. Ok, fine - I understand why. But there are a few casinos that also really HATE you when you win, and decides to give you hell before paying your winnings. I won some - not a huge amount, it was about 700 euro - from Slot Heaven and after sending documents (the very same documents that have bee ok at the others about 30 casinos I have played) they asked for a notarized ID. I tried to get an explanation why this very casino needed that (which cost me both money and time) but the support could not explain int better than "because we CAN ask for it according to our T&C". I can only understand it as a way for the casino to make you tired of it and not bother to take out your winnings.

Every online casino I join, I look service of customer support. This casino I want to say customer support totally awesome. Very helpful, fast reply, I am totally satisfied. Verification also fast. Customer support thanks a lot. I do very appreciate your service.
username: zack1983

Will tell u later about negative things. Because I just made withdraw. If withdrawal is fast, there would be no bad things to say for this casino. Because until now nothing bad I saw. Keep it up guys.

Good site layout maybe but other than I joined this site. Deposited 100 got 200 bonus pretty good thats about it beware of t&cs for bet limits on bonuses.

I tried contacting there support and are really not helpful at all. Isent in my documents and after 4 days still was not reviewed even tho it states 72 hours max. They dont have a wide variety of games there's a lot of jackpot games.

If I'm honest I think the positive reviews here are fake and by people who work for the company or people who have not tried to withdraw as all other serious reviews if you have an account with these and tried contacting or withdrawing the support is totally pathetic and in help full will promise you the world until you need to withdraw and then look for any excuse to not pay or hold money. Many many people have had this experience then you will have to go through the gambling commission which takes a while. By the way the main directors of this company and sister company's have recently been fined a large amount for operating in a dis loyal way! If only this was not the case you'd be a serious contender because of how well the site is presented and with the games you have. You want to operate with pinching penny's off punters then you won't last.

Inactive user
10/10

Slots Heaven Casino has a really beautiful home page, that's what I first noticed when I visited this casino. Several hundreds of great games can be found in the Playtech collection within the site. This collection, consisting of over three hundred games, among which are roulette, slots, blackjack and the dealer says, but there are also table games, video poker, progressive jackpots and arcade games, and scratch cards. Slots are the most numerous category, as well as in other casinos, so there's not much difference compared to other operators. My favorite slots in this casino are: Captain America and The Avengers, but in the last month and the X-Men slot game. For Captain America slot machine I had the greatest losses, but the most I won in the end.

As for the navigation on the site, search game is very simple. You have the option of searching for slots on the basis of the number of lines for the payment, and also you can search them by allocating games with progressive jackpots. These slots are a special attraction for me, and known by millions in prize amounts. Here you can play Marvel slots with Multilevel mystery progressive jackpots, including excellent Daredevil, irresistible Elektra, powerful Iron Man 3, and my favorite X-Men. When talking about the live casino, I must mention that currently live section as well as in others, refers to those popular table games: roulette, blackjack, baccarat and casino hold'em. I usually play live roulette, but before I played Blackjack and I in the past year significantly neglected.

It is also important that the player does not have to download the software separately on their computer. Just to enter the site and log in with your data, then it will be available this famous Instant Play. I have no problem with that, to play instant games because my computer is already too slow performance due to installation of many Microgaming and Playtech casino clients, who have no possibility to play directly from the site. Although the software is "difficult" only 10mb, it is still unnecessary until page with instant games run smoothly. The last three months, often going in and over my mobile phone, and can boast that their website works perfectly and the Android operating system. I expect to get something faster responses from their customer support, unlike today when I'm not satisfied with that part. Everything else is a ten, without thinking!

Well, well, well, what do you know! I was reading up on one of the messages here regarding Slots Heaven Casino, even made a reply to that post, then searched to see if I had previously wrote any review on the casino, and found out that after all these years, I have not even commented on it! But now, since that I have found the casino, I'm gonna write something on it, purely based on my years-old memory, hahaha.

The only thing that made me signed up at Slots Heaven Casino was for the nice deposit bonus being offered at that time. Cannot remember if any no-deposit free chip was included, but maybe there was. If so, perhaps only around $10 or so. If I'm not mistaken, I did make a deposit at the casino to get that bonus money, but lost it all in the end, not able to make any win from it. This wasn't really surprising to me then, because I had a few more accounts at other related casinos from Mansion's Group, all of which never gave me any win. Some had even been closed earlier on.

Some time later on after that signing up, I came to know that Slots Heaven Casino belonged to the same Mansion Group of casinos. This got me upset and feeling very uneasy, because I was having many headaches with this particular Mansion Group. Some of my accounts had already been locked and not allowed to be reactivated, which got me furious, because no reasons had ever been given for it. I had sent many queries via email to them, asking all kinds of questions and reasons, but not one single reply or apology came back! In view of these events, I made my decision to also close my account at Slots Heaven Casino, because I no longer wanted to be any part of that Mansion Group of casino. I cannot remember if that account got closed or not, but it doesn't matter at all now.

Today, years later, my ISP has since been blocked from accessing most of Playtech casinos, Mansion Group and other Casino Groups included, so I will never be able to get access to any of them, even if I wanted to. Well, some things change, some things don't, and Mansion Group of casino fall into the 'don't' category. No going back to any of them forever.

Inactive user
9/10

When I opened the first Slots Heaven casino site, the first thing that occurred to me were signs in Las Vegas, ahead of the biggest casinos. This was contributed motley characters that I immediately noticed, as experienced design critic can say that I like about this innovation among the boring and too simplistic fonts that say a lot about creativity bidders software. When we talk about software, Playtech and this time made sure to show us the best of what is currently offered on the gaming market, you will not believe it but this time was again successful.

Slots Heaven, as the name suggests is a paradise for all who love slots. Yes, and I do not look that way to me! Although it was established only in 2013 but I managed to make three deposits at the casino in the three deposits to lose all € 400 for a short time. Destroyed me, my greed to Incredible Hulk slot machine, when, after winning re-spin game and doubling of deposits continued to consistently losing, lifting my roles per spin and so own stupidity ruined generous gift of the green giant. Later, I tried with the Iron Man 2 slot, but Tony Stark did not bring much luck as Bruce Banner, that I lost the remaining amount in the account.

Last deposit I made half a year ago, so my memory is not as clear as some casinos, which I would hang out every day. Slots Heaven is a simple, modern casino, which is not so much a marketing represented as another casino from his group, Mansion Casino. I made a deposit via Skrill three times at this casino. Customer support, I used to assists in the verification of documents, and they were very helpful. I would single out rich bonuses of which is currently active bonus of 200% up to 400 €. Certainly it is worth experiencing and everything offered now.

Slots Heaven Casino is part of the Mansion group of casinos and this is my favorite casino group when it comes to Playtech casinos. In the casinos of this group I've made so far probably more than 100 deposits.

What characterizes this group of casinos is that they will reward your loyalty with no deposit bonuses. All in all, really is worth to be a regular player in these casinos. Of all casinos of Mansion casino group this is the youngest casino. They were founded about a year or little more days.

Withdrawal process here is not quick and usually if you have a withdrawal you will be paid immediately after the pending time that here lasts 4 days. Something similar as in William Hill Group Casinos.But unlike of William Hill Group casinos, Slot Heaven casino has a very good support.

Their live chat operators are available at any time. I say this from my experience because I have already contacted their support team countless times via live chat and I have never waited longer than half a minute for answer. About 50% of Playtech casino has a slow live chat support where you will wait an average of at least 5 minutes for free operator.

The last time I played here was for free chips. From the casino I got 10 euros without deposit bonus. I had a lot of luck and at the moment when I fill all the WR my balance was at about 100 euros. But the greed has overcome the mind and I wanted more. I lost all the 100 euros on only one game which is called the Fantastic Four. More than 1 hour I needed to do it. Several times I got free spins bonus during that time but the wins in free spins were not great.

I warmly recommend Slots Heaven as safe casino that will reward your loyalty with a number of no deposit bonuses and I think that this casino deserves a 9 out of 10 stars.

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