This customer was found beyond any doubt, via a number of technical, geographical and financial markers, to be engaging in bonus abuse via collusion with other customers.
Under guidance from our regulator, we are advised not to share the details of our investigations so as to prevent such people from refining their techniques in future.
Accordingly, this customer’s winnings were forfeited in accordance with our T&Cs – Section 5.1 (xxiv) and Section 16.1 (ix). Although our T&Cs allow for full forfeiture of customer balance (including deposited funds), given our intention is simply to undo the collusion attempts and not benefit from it, deposited funds have been returned.
The customer has been advised of the established dispute resolution mechanism as provided for in our T&Cs.