Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Closed

Slots Heaven Casino is closed, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Slots Heaven Casino

Player Rating 19 Reviews
5.8/10
19 Reviews
Complaint Response 8 Complaints
3 days avg. 8 Complaints
What we like
  • Instant-play version available
  • Numerous slots, table games, and video pokers available through Playtech
  • Live dealer room available
  • Support available 24/7 via live chat, international phone, or email
  • Secured with SSL encryption from VeriSign
  • Regularly audited for fairness by TST; public audit reports with payout percentages available
  • Mobile gaming an option
What we don’t like
  • Unavailable to players in Bulgaria, Cyprus, Denmark, Estonia, France, Hong Kong, Israel, Singapore, and Spain
  • Calls to the support phone number may incur international calling fees
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Slots Heaven Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.slotsheaven.com
Established
2013
Licences
Gibraltar Regulatory Authority
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Download, Live Casino

Slots Heaven Casino is an online casino with a distinctive neon theme available in downloadable, instant-play and mobile forms. In addition to a large assortment of video slots and three-reel slots, Slots Heaven Casino offers live and virtual table games, as well as video poker and specialty games. The site is powered by the Playtech platform and is licensed by the jurisdiction of Gibraltar.

Restricted Countries

Various government regulations prevent Slots Heaven Casino from offering games to players in the Australia, United States, Bulgaria, Cyprus, Denmark, Estonia, France, Hong Kong, Israel, Singapore, Netherlands, Spain and United Kingdom.

Mobile Gaming

Slots Heaven is a mobile casino, which means players are able to access it via their portable devices like smartphones and tablets and play their assortment of mobile slots on the go.

Security and Fairness

Players can rest assured that their private details are kept safe at Slots Heaven Casino. Whenever players transmit personal or financial data, the information is protected with SSL encryption from the security experts at VeriSign. This technology prevents anyone from being able to read the data.

All of the games at Slots Heaven Casino are continually audited for fairness by TST, a highly regarded independent auditing firm. Players can see the most recent audit report, including actual payout percentages, by clicking the "TST Labs Certified" seal on the bottom of the Slots Heaven Casino website.

StallCation

Complaints

Read the complaints other players have left for Slots Heaven Casino. Learn more about complaints.

Show all complaints
Slots Heaven Casino - Still waiting to receive my withdrawal
On Friday 28th June I made a deposit of £20.00 and was rather happy when I had a small win and decided to withdraw £82.72 I’ve been with Slots Heaven for over 1 year and I’ve always found the withdrawals to be very prompt upon the email I receive advising that the withdrawal has been processed.

I received an email on Monday 1st July to advise that the withdrawal had been processed and would be received in due course. As the email was just before 5pm UK time, I assumed that the funds most probably wouldn’t enter my account and would probably be the following day.

In the morning I checked my account and I found that the funds were not there, as it was still morning I decided I would check again later in the evening. I checked, and again no funds were available.

I contacted Slots Heaven via WebChat just to mention that I felt there could potentially be an issue with the withdrawal. Whilst I appreciate the timeframes that they supply, I’d always found previously that the funds went in the same day. I just thought I would raise it with them so they could give assurance it was credited to the correct bank account. I was informed that the funds had been sent to the correct bank account and to allow the very latest of Friday 5 July for these funds to be received.

It was to Wednesday 3rd July and I was getting a little anxious as there was still no signs of these funds. I contacted Slots Heaven again by Web Chat and I was advised by Ned that he would send across proof of payment for the funds. I received this by email, however this just looks like an audit log that they complete so they can account for all moneys leaving their business, it wasn’t actually a log from the payment processor that they use.

I raised this and was told that they would require a bank statement as the funds were definitely sent to my bank. I provided them with bank statements and I was told again that this would be escalated further, and they would provide me with an update as soon as possible. I asked if they could put a timeframe on this but they advised they could not. I was told once again that the very latest for the funds to me in my account would be Friday 5th July.

I have checked my account today and the funds are still not there. I contacted my bank and provided them with the payment reference number as given by Slots Heaven and they confirmed that the reference does not exist and I have no pending payments due into my account.

I provided screenshots again to Slots Heaven of my bank statement, which clearly shows no funds have entered my account. I also provided screenshots of the web chat conversation with my bank, confirming the payment reference was not valid and that I had no pending payments due into my account.

I was told again that this would be escalated further within their Finance Team and that they would be contacting my bank. Again, I was told that they are not able to provide a timeframe for a resolution and that they would be in touch as soon as possible.

I’ve contacted my bank again today who have informed me that Slots Heaven / Onisac have not been in contact with them, they provided me with a global payments telephone number for my bank but I was told that unless a payment was sent by Slots Heaven there would be nothing they can do until they actually send the payment.

Due to never having issues in the past, I have made further deposits into my account, in good faith that they will resolve this issue. However, I now have a further £150 in winnings which I’ve requested for withdrawal but I’m now worried that I’ll never receive this payment either.

I assumed with them asking for my bank statement, that they would then arrange the payment to be sent again as you can clearly see that I’ve not received any funds. But instead I’m just asked to wait longer and longer… Whilst I appreciate it has only been 7 days since I requested this withdrawal, whenever I make a deposit this money is taken straight away… so I’d appreciate to at least receive my withdrawals within the guidelines that they set.

I have screenshots of my bank statements and WebChat with my bank (Barclays) – all of which Slots Heaven have been provided. I feel I have been highly co-operative and all I’ve received back is requests to wait longer and ‘appreciate they’re doing everything they can’.

I would like to say though, this is the first ever issue I’ve had and before this Slots Heaven have been truly amazing. I just feel that as this is my first ever issue and as I deposit thousands with them that this could have been handled a lot better and they could have actually given me more insight into why I’m having to wait and wait each time.

Whilst I appreciate they’re going to contact the bank, that’s perfect.. however, I feel like I’m the one being penalised for a mistake that isn’t my own. I’d say it’s pretty obvious now that these funds are not going to be received, so I’d like to know what now? Do I just lose the withdrawal? Am I safe to be withdrawing £150 with the risk of the same issue occurring again?

Thank you for your help, I hope we can reach a mutual resolution as I do love playing on Slots Heaven.
staus Resolved
£232.72
Slots Heaven Casino - Passport Id not accepted

Hi

I have sent requested documents twice now to slots heaven in order for me to withdraw winnings. I sent passport which shows pic, full number and all other information, my bank card back and front, recent tax letter showing my address along with doctors letter showing same and direct debit info from bank.

First time they said they never recd docs via email so I uploaded them on their site.

Recd email saying they accepted my bank card but passport and letters were not acceptable yet pics show all details required. Below is copy of email they sent.

Thank you for contacting Slotsheaven.com with your documentation which has been received and passed to our Security Department for verification.

We are pleased to inform you that your credit card copy has been verified and your Slotsheaven.com account updated.

Unfortunately, the ID and Proof of Address copies you sent us could not be verified by our Security team and didn't meet the document requirement. Please note that those documents are cropped and that your proof of address does not show any transaction on it.

Please resend us following valid documents:

1. A valid ID copy (driving license, national ID card or passport). Please send us the complete copy, we need to see the whole document. To see an example of an acceptable ID copy please click:

http://www.slotsheaven.com/images/id_french.jpg

2. A valid proof of address that is dated within the last 3 months. Please send us a utility bill or bank statement showing your full name, address, a company logo and transactions or bills paid. To see an example of an acceptable proof of address please visit:

http://www.slotsheaven.com/images/id_bill.jpg

To see examples of acceptable documents and withdrawal timeframe, please visit:

http://www.slotsheaven.com/about/withdrawal.html

Once we have received these documents, we will confirm this via email.

You can send the necessary forms of identification via:

staus Resolved

Complaint Statistics

Resolved 3
Avg. Amount $ 2,738
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
5.8/10 19 reviews

Top reviews from our players

I am a really big fan of Playtech software and currently it is my most favorite so when I saw that there's a casino called Slots Heaven with really beautiful logo with all playtech qualities, I decided to try it.

This was one of the times when signing up was the hardest part. I tried flash, but it didn't work, the I downloaded the software, installed, updated, did everything I had, but when I tried to register, nothing happened, nothing worked and I couldn't even close the program properly. There are a descent amount of casinos from Playtech which aren't eligible for players from my country, but I went through their terms and didn't find it anywhere. But here I have to add, reading their terms was a real pain in the eyes, the letters were super small, white on black, and the amount of terms was so large I doubt most gamblers read it before agreeing to them.

I went to their live chat section and tried to contact them. I waited to get connected to an agent for 15 minutes, then I got tired of waiting so I wrote them an email instead. I got an answer email in less than 12 hours, they told me that my country isn't restricted and it shouldn't be causing the problem. I tried to register with a different computer and I don't know how, but it worked. When I was finally there, I made a 25€ deposit.

I hadn't played Incredible Hulk for some time, so I did that. I placed 0.50€ bets per spin and at first I even thought I have some luck, because first few spins gave me 3x bet wins. Anyways, I really wanted to get the Smash bonus because I hadn't had it for a long time. I placed 50 autospins and few times had 2 scatters, however, few times I experienced 1€ wins or a bit above, but no bonus round. When the autoplay ended, I lost 19€ which is quite upsetting. Then I went to play Iron Man 2 scratch cards. I placed 0.50€ bets per card, once won 2.50€ but then lost.

I like Slots Heaven, I think their look is really an eye candy. They have all Playtech games I enjoy, the have live support, but even in my case they answered to my email shortly. I will make another deposit there and so far recommend.

I couldn’t find a good casino that has good games and a decent welcome bonus with acceptable wagering requirements and I took a look at this casino,powered by Playtech! I like Playtech games,even if a couple of them but I would rather play this than Rival or other slots providers!

I saw on askgamblers that a couple of countries are restricted from playing at this casino and I was afraid that my country will be too, but it wasn’t! I created my account and hurried up to make my deposit to take advantage of the 200% welcome bonus up to 400 euro! Because I had 20 euro in my skrill account,I decided to spend them at this casino!I received another 20 euro bonus with 40 x wagering requirements!

I like Gladiator slot very much and I started with this game,because I wanted to catch the free spins feature where I have the chance to choose the number of free spins,the wild symbol and also an extra wild symbol! I played about 2 hours this slot,I caught 3 times the free spins,the biggest win was 22 euro from free spins feature and I managed to complete the wagering requirements!

I requested a withdrawal of 65 euro via skrill and I received my money 2 days later!
They have good payment options and I think that I will give an 8 for this! The games were good in my opinion,decent payout rate and a lot of fun so I will give another 8!
The support is good because they have e-mail,phone and also live chat option and I will give a 9 for this option!

Even if I managed to make profit,I don’t like the 40 x wagering requirements,but I think that they put this because of the welcome bonus amount that is 200% so only 7 for the welcome bonus!

I always browse the gambling forums maybe they post some new exclusive offer so when I saw the Slot heaven gives 10 euro for free I was getting curious. I checked the promotional details and I gladly saw the Hungarian players are not excluded from their no deposit offers. I read all information about the bonus, only one thing bothers me, the 70 times wagering requirement but it was completely free so I didn’t thinks much on it. I

signed up from the special link and created my account. After I logged in the bonus window opened and I can take the no deposit offer. I contacted with the support to clear the terms and conditions rules. She told me I can play on any slots and the maximum cash out is 200 euro after I make a successful deposit minimum of 10 euro.

The wagering requirements like I mentioned was 70 times but I was allowed to play any kind of video slot. I started to play with the 20 line fantastic four with 40 cent bets and after a few spins I stopped the spin and hit the three free spin symbols. I get the mr. fantastic extra feature and I get a big win. When I ended the free spins I collected 62 euro. I kept playing here but I raised the limit to 1 euro. I didn’t get the free spins again so I decided to try my luck at the iron man. I played with the same 1 euro bet but my playing here not takes too long. After I get the bonus game I collected a ridiculous amount from it and lost my money on it. A day later I made a deposit and tried the fantastic four again but it wasn’t a good mood and I lost my money.

I’m a big fan of Playtech games so I’m constantly on the lookout for some free no deposit bonus or at least some deposit bonus with a small wager. I really hate wagers because I had some big wins on the very few first spins in some game and I couldn’t withdraw anything.

The other day I came across a nice little offer of 10 euros free on some affiliate site for Slots Heaven Casino. The name sounded very tempting so I decided to give it a try. I have never heard of this casino before so I was very surprised to see my favorite playtech games here. I quickly went through the terms of the bonus and saw that it had a high 70 x playthrough. The bonus had a nice cashout of 100 euros. The wager was high but with a little luck I have managed to push through even some bigger wagers. I went through the games and decided to try Fantastic Four and Blade. I contacted live chat first to confirm that all slots were allowed and after getting the green light my battle started.

I began with Fantastic Four and immediately got free spins. I was playing on a minimum bet so the win was only about 4 euros. I continued to play and again free spins. This time I managed to squeeze another 7 euros. I was in a dilemma to raise my bet but I decided to leave it as it is. I was amazed when I got free spins for the third time and thanks to the Thing feature I won another solid 16 euros. So I had about 25 euros on my balance and raised my bet a little and continued to play. Unfortunately the winning streak was gone and I moved on to Blade on a 0.40 bet hoping for free spins. In the first 3 spins I got 5 of a kind twice and was sure the feature was around the corner so I continued to play but it never came and I lost all of my balance.

Overall I liked playing here and I rarely had beginners luck like that so I will make a deposit and try Fantastic Four again on a bigger bet hoping for a bigger win.

Here we have one more casino with playtech software, and this casino i am also tried, since it has very nice 200% welcome bonus, and it allow to enjoy wonderful playtech games for a long time even with not very big deposit.

I played at slots heaven casino only once in my life , and reason for this is just that i preffer other playtech brands, where i am playing usually and to which i am loyal. I made only 20$ deposit, but with 200% SUB(sign up bonus), i had 60$ on my balance to enjoy games. I start with marvel games action, first one was hulk, and you know that to win very big in this slot you need to get 3 expanded hulks, or progressive jackpot, but i am still sometimes playing this slot, since it is interesting and bonus game is one of the best that i ever see in online slots. After playing few hundreds of spins at hulk slot, i change it to fantastic four, but it was cold so i decide to leave it even without waiting for free spins feature. After this i tried couple more marvel jackpot games, but generally without any really good luck, so i open gladiator and start playing with 0.5$ bets. Gladiator for me is very strange slot, sometimes i am able to win on it, bust most times i just keep losing and losing on it. This time my luck did not changed, so i have left only 10$ on my account, and decide that if i want to lose it, it should be on great blue. Luck does not changed for me, and i lost 10$ with 0.25$ quite fast, without hitting any nice win or bonus feature, but of course i did not expect anything, since trigger bonus feature in great blue is really very hard job, and at average i hit it about once in 205 spins.

I did not test important things like support and withdrawals, and therefore i rate slots heaven casino with 6 stars.

At Slots Heaven Casino I played 10 days ago when I received an email from them with 10 euros free chip.It was interesting offer because of the free chip and because it came to me in my email.So that that I couldn't register, had soothing else to do and after 2 days left I did registered insert theirs code and I got the 10 euros free chip.

This casino is powered by Playtech games and me being a fan of Netent gaming ,I really like this casino ,because they have plenty games,like theirs look of theirs site and I think that this casino has the most of scratch cards games then any others.The first game I choose to play was Pink Panther,I like this slot,not that Pink Panther has given me good winnings in some other casinos,but its just because I like that game.

Like always ,because I had only 10 free chips I used the minimum bet ,so I was playing for a while,like 20 spins and because Pink Panther , didn't surprised me I changed the game.Because recently I have played scratch cards in some other casino I wanted to try my luck here.So I choose to play Easter Surprise scratch card and I place a bet from 0.50 euros,well I was wrong,because the second scratch card gave me 20 euros and if i place my bet to 1 euro I could get 40 euros,but still 20 euros its not that bad.

I was having 24 euros left to play and because I liked the scratch cards I continue to play them.I raised my bet to 2 euros but I didn't do anything,well I spend my all balance till I reached zero.Like I said I liked the casino and I am thinking to deposit here and I liked that I didn't find any complaint against them so real soon I will give them a try,ohh and they have great promotion also,which I am planning too try!

Slots heaven is a casino room strictly for slot lovers because they have the widest variety of slot games to offer to their users. The software that supports this casino room is play tech which is the best after micro gaming and net entertainment.They are a part of the mansion group of casinos which i had heard for the first time and when i tried to know about this casino room then the info came in hat this group has a good reputation in line gambling industry and are known for their integrity. So this much info was enough for me to join this casino room.

They have a very nice welcome bonus which is the 200% match up on the first deposit you make with them. Gladiator is their best slot because it got me so close to meeting the wagering requirements but then in the end my luck turned and i lost it. And then i was not ready to start from the beginning so decided to play with real money instead. Besides i was also short on time because we have to meet the wagering requirements within 30 days from when you have received the bonus and i started late. Iron man and ghost rider slots were also good but nothing if compared to the gladiator because that slot earned me almost everything that i won from this casino room.

I did not try any table games in this casino room because was having too much fun playing slots and when i had doubled up my deposit then i decided to leave this casino room. Their cash out process and support team is very average because it took them 4 days to give me my money but the support was always in touch with me so i was not worried at all.

Inactive user

Slot Heaven uses Playtech Software which is my absolute favorite when it comes to software manufacturers. When I went to their webpage I found out that this casino belongs to The Mansion group of casinos and that beside this casino inside the group are Mansion Casino, LesA Casino and Club 777. For almost 3 years I have been playing in Playtech casinos so the fact that I don’t have an account registered in in any casino from this group may sound incredible but that’s the truth. Slot heaven is the first casino from this group that I joined. The Mansion group of casinos was a John Doe to me so I decided to check them out here on AG and some other places over the internet. What I found about them convinced me that the casinos from this group are safe.

So I decided to make a minimum deposit here from 15 euros. After my deposit the bonus was instantly added to my account. So I started with 45 euros and my first choice were some Marvel slots but I didn’t have any big wins here. When I moved on to Azteca my balance was 32 euros. Playing this game I lost over 14 euros so back to the Marvel slots. My next slot was X-MAN, the situation was getting very serious and I needed a big win, I needed free spins. I think a greater power heard my prayers as I got free spins and 5 euros from them. I decided to increase my bet from 0,25 to 0,75 per spin and when I lost another 10 euros here I moved on to other playtech games but unfortunately I lost all of my money very fast.

Overall I think that this casino is a safe place but the bonus offer is weaker compared to other Playtech casinos I usually play in. If you ask me Slots Heaven deserves 8 out of 10.
Have a nice day!

Good day to all askgamblers.com members. I hope you will enjoy my review of slots heaven casino. This is another one playtech casino, and i am surprised that i am first reviewer of such casino here, on askgamblers, because on our local forum this casino is a bit popular, and many players try it already.

Slots heaven casino is offers to new players 200 % on first deposit, i did not remember correct is this cashable bonus or not, and i hope you will forgive my stupid head for it. If this is very important for you, i think you can check it yourself without any pain. With 200 % you can already get some nice playtime and fun, but slots heaven also has interesting promotion, for example till the end of april right now you can find mr. jack potte in casino, and you will be awarded reload bonus or just some free cash. I was lucky to get 100 % reload when saw him, and when i lost my first deposit and bonus, this was nice adding, because i am always ready to get bonuses from the casino. I start with another 50 $ in deposit, and reload bonus really works, casino did not lie! I start playing with 100$, try many slots, and was at 320 $ at around a half of wagering or so, because archer finally give me some win which was in base game with few stacked archers, yeah, it is very lucky hit. Then i played gladiator till finished wagering and request on withdraw 330 $ , yeah, as you see did not managed to win anything big at gladiator, but at least it does not eat my money. Money was received after 5 days, so i think 4 days pending period is also applies here.

I think slots heaven is good playtech casino, and also nice promotions, nice welcome bonus, and as they pay me i trust them and think this is good and safe online casino.

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play