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Rich Casino

Average Complaint Response Time: 1 day
Average Complaint Response Time: 1 day

Rich Casino Review

  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat open 24/7
  • 72 hours pending time for withdrawals
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General info & Latest Promos
Website http://www.richcasino.com
Established 2008
Owner Blacknote Entertainment Group Limited Casinos
Casino Promotion

Rich Casino is an online casino with a dark, luxurious theme. Their games are powered by several software providers including Parlay, Rival, Pragmatic Play, Betsoft, and Visionary iGaming, and available to players in Instant Play and mobile versions, no dowload is required. The casino is licensed under the jurisdiction of Costa Rica. 

Restricted Countries and Territories

Unfortunatelly, Rich Casino does not accept players residing in several countries world-wide including the United States, Denmark, Italy, Australia and several other countries. For the full list of restricted countries, please refer to the casino details section bellow.

Virtual Games

Rich Casino's games, as mentioned above, are delivered by several well-known software providers. Their biggest focus is on slots, and players certainly have plenty to choose from at Rich Casino. All of the video slots offer exciting game elements and a fun or action-packed theme. No matter what a player's preference is, there's almost certainly a slot game that fits their tastes here. The most popular games are certainly Good Girl Bad Girl slot, Greedy Goblins slot, Mr. Vegas slot, Fruit Zen slot, Great Reef slotSugar Rush slot, and many more.

Table game players, however, do not have quite as much variety. Blackjack players can play in both single-hand and multi-hand modes. Roulette players have access to several variants such as Swipe Roulette, Crystale Roulette, Roulette Black Diamond, Electronic Roulette, and Roulette Titanium. Apart from games of blackjack and roulette, other table games are casino war and craps.

Video poker players are relatively limited, as well. Players can choose from four different variants: Jacks or Better, Joker Poker, Deuces Wild, and Deuces and Joker. Although the graphical quality of the games is high, there are no variants based on Bonus Poker or its derivatives. Also, all of the games are only available in single-hand mode.

Live Casino

In addition to virtual table games, players can enjoy playing against live dealers. However, at the time of the writing there were three games at players disposal: Live Roulette, Live American Blackjack, and Live Baccarat.

Mobile Gaming

All of Rich Casino’s games are designed to work the same across all devices. This means that players can play on their computerssmartphones, and tablets and get the same gaming experience on all of their devices.

Support

Rich Casino does a good job at ensuring their players can get their questions answered quickly. They accomplish this by offering 24/7 live chat, where players are typically connected to a chat representative within a matter of minutes, if not seconds. Players who do not mind waiting can contact them via email, as well. Finally, there is also a good FAQ section where players can try and find answers to their questions. 

Security and Fairness

Rich Casino ensures that their players are kept safe with their top-of-the-line encryption standards: 1024-bit RSA and 448-bit Blowfish, which are even more secure than the industry standard of SSL. Encryption makes it impossible for anyone to see your data as it is sent to and from the casino's servers. Firewalls are in place on the casino's server network as well, so your information is protected everywhere.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Afghanistan
    • Andorra
    • Angola
    • Anguilla
    • Aruba
    • Asia
    • Asia/Pacific Region
    • Australia [1]
      • New South Wales
    • Belgium
    • Bermuda
    • British Indian Ocean Territory
    • British Virgin Islands
    • Bulgaria
    • Burundi
    • Cambodia
    • Cayman Islands
    • Chad
    • Congo
    • Congo - Brazzaville
    • Congo - Kinshasa
    • Costa Rica
    • Curaçao
    • Cyprus
    • Czech Republic
    • Democratic Republic of Congo
    • Denmark
    • Equatorial Guinea
    • Eritrea
    • Estonia
    • Falkland Islands
    • France
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Gibraltar
    • Guinea
    • Guinea-Bissau
    • Haiti
    • Hong Kong
    • Hungary
    • India
    • Iran
    • Iraq
    • Ireland
    • Israel
    • Italy
    • Malta
    • Metropolitan France
    • Monaco
    • Montserrat
    • Myanmar [Burma]
    • Netherlands
    • Netherlands Antilles
    • North Korea
    • Papua New Guinea
    • People's Democratic Republic of Yemen
    • Philippines
    • Pitcairn Islands
    • Poland
    • Puerto Rico
    • Romania
    • Saint Helena
    • Singapore
    • Somalia
    • South Georgia and the South Sandwich Islands
    • South Korea
    • South Sudan
    • Spain
    • Sudan
    • Sweden
    • Switzerland
    • Taiwan
    • Tajikistan
    • Turkmenistan
    • Turks and Caicos Islands
    • Ukraine
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Uzbekistan
    • Vietnam
    • Wallis and Futuna
    • Yemen
    • Zimbabwe
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Company

  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

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Rich Casino Reviews by Players

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Helex 2 reviews
New South Wales
Reviewed on February 15, 2021

LIKED

Cashback offers are good, and I am having a go at the Ice Age promotion running this month. This pays you in cash, freespins and amazon vouchers up to 70K so worth a look and simple to understand. The live casino is good enough with the best versions of all the table games provided, with out just supporting loads of unnecessary platforms. East to navigate, easy to use.
BrunerJJ 3 reviews
New South Wales
Reviewed on February 8, 2021

LIKED

Good looking online gaming with lots of providers. Initial veri was quick but they asked me for more info when I cashed in my chips. Decent win rates on the slots and the table game software is all up to date.
kevinf0000 6 reviews
Canada
Reviewed on January 29, 2021

LIKED

- Regular emails with free spin offers where you can win money
- Cashback on a weekly basis
- Games usually are pretty responsive and run smoothly
- Their live chat is usually available right away (although their customer service stinks)

DISLIKED

- Sometimes you get charged a few dollars more for the deposit even though it comes in your own currency

- I requested 3 separate times to close my account (AskGamblers approved this complaint) and they did not do it until filing a complaint on this website. Yes I sent it to a different email and not their security email. They claimed they didn't forward it because I had talked about closing my account at the same time as I asking about other details within the same email. I proved through email screenshots that from January 13th I stopped asking for my money back or for any other demands, and was just asking to close my account. They are sending me text messages with offers even post-self exclusion and replied on the complaint that I can unsubscribe myself. AskGamblers replied back to them stating they should be ensuring it is done on my end if I am truly self-excluded.

- There are several deposit methods but when it comes to withdrawals you have limited options. For example, you can deposit to a credit card, but can't withdraw the same way. For the limited withdrawal options they have, they will often have a minimum threshold.

- Every withdrawal I've ever had has always taken 5-7 business days. Playing on Bitstarz you can deposit by e-transfer and withdrawal the same-way and I have had 2 withdrawals from them and got paid on the 2nd business day.

- Verification - When they want you to verify they want front/back of everything but don't let you upload 4 different images all at once. They make you wait for verification and then do the separate upload. It's obvious it's to slow the process down in hopes that if you won something you will retract it.

- Their customer service is absolutely garbage. I had used bonus funds before on a deposit and know where to see what % I had wagered. I decided to take a bonus @ 250% with free spins. I asked where to find out how to check and told the person the name of the page I was on Bonus Activity screen myself. I told them what I was seeing on the screen and that I could see no % anywhere still. The person said it was odd but that if it said 'cancel bonus' I was still in the bonus. The 'cancel this bonus' never went away for about 6 hours of play and I ended up wagering 85x and lost about $2500. I told that person I was "running blind" and that it wasn't fair to not know where I was at, and I told another chat agent the same thing. I spoke to at least 3 different agents and not one told me the issue was that I hadn't completed the free spins. That's where the "cancel this bonus" was still coming from because that bonus wasn't played. RC stated in one of their emails that you can always ask their Live Chat agents at any time. Well it was clear as day that I was asking for this information when you tell someone "I can't see the % sign I'm running blind". All they had to do was advise me I met the 1st part of the bonus but just had to do the free spins.

Sometime later I went back on chat to see if even their staff know how it normally displays 2 different offers in the bonus section and how it works, their chat agent replied: "I believe it is normal to wager on both of them". Their own staff doesn't even know yet they expect us to know? I asked Steven numerous times whether it is normal for the % sign to show or not when you accept a bonus that has multiple offers as it was key to my argument. I asked multiple times for a straight answer and all he kept saying was that he guessed the technical issue was resolved if it was showing on prior deposits, even though I explained multiple times this was the first time having 2 offers with 1 deposit. I didn't send screenshots to them because I've had experience before with waiting days for replies that often don't even respond to what you are asking about so I thought, "I'll just keep playing till the 'cancel this button' no longer shows".
RICH CASINO REPLIED ON FEBRUARY 5, 2021
Hello,

We hope this message finds you well!

Kindly note that the recent emails were all address to the account manager email address. During the exchange, all of your concerns were addressed, and your account manager offered several explanations regarding your concerns as well as the mechanism of the site, including deposit and free bonuses and maximum cashouts.

In order for the account closure request to take effect, it would need to be addressed directly to the Security Department, at security [@] rich casino . com [typed together]. However, considering the amount of distress this situation has caused you, we have closed your account directly, without requesting another email to be sent to our Security Department.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Rich Casino

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