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This casino and all other brands within the Affactive group are blacklisted due to the massive amount of complaints submitted against them as well as the usage of various stalling tactics to delay and decline payments including but not limited to bogus security checks lasting for months and putting pressure on players with delayed payments to start depositing if they want to be paid ever.

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Jackpot Grand Casino

Player Rating 4 reviews
5/10
4 reviews
Complaint Response 22 complaints
2 days avg. 22 complaints
What we like
  • Available in either instant-play or downloadable mode
  • Impressive array of slots and other games from RTG
  • One of the largest video poker assortments in the world
  • 24/7 assistance via live chat, North American toll-free phone, and email
  • Secured with SSL encryption
  • Proven fair by independent audits conducted by TST
What we don’t like
  • Promotional restrictions for players in Israel, Jordan, Romania, Ukraine, and Turkey
  • Phone support only available to North American countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Jackpot Grand Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://jackpotgrand.com
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Download, Instant Play

Jackpot Grand Casino is an online gaming site with a Vegas flair. It is powered by the Real Time Gaming software platform, one of the largest and most well-known in the industry. Players can enjoy the casino's games in either a lightweight instant-play client or a full downloadable client for PCs. We are impressed with the casino's dedication to efficient customer service, as well as its wide variety of games. The company running Jackpot Grand Casino is licensed by the government of Curacao.

Restricted Countries

Jackpot Grand Casino welcomes players from all countries where online gambling is not illegal. However, residents of Israel, Jordan, Romania, Ukraine, and Turkey are prohibited from participating in any of the casino's promotions.

Games

Jackpot Grand Casino features an impressive array of RTG slots, including the world-famous Reel Series. Each game in this popular five-reel video slot series offers a unique theme, at least one bonus feature, and one or more random jackpots that can be won at any time. Some of the games are available in a progressive format as well, with jackpots of more than $1 million. A good amount of three-reel slots are also included. Hot titles include Aztec's Millions, Naughty or Nice, Lucky 8, White Rhino, and Cleopatra's Gold.

The selection of table games at Jackpot Grand Casino is one of the largest around. Blackjack enthusiasts can choose from Blackjack, European Blackjack, Super Fun 21, Face Up 21, Match Play 21, and Pontoon. The roulette variants include American, European, French, and Multi-Player. Several other games are offered as well, including Sic Bo, Baccarat, Craps, Pai Gow Poker, Vegas Three Card Rummy, Texas Hold'em Bonus, and three Caribbean pokers.

Video poker is one of Jackpot Grand Casino's strongest attributes. It features dozens of variants with generous paytables. Choose from classic games like Jacks or Better, Deuces Wild, and Joker Poker, or try something a little more unique like Pick ‘em Poker, Mystery Bonus, and Double Double Jackpot.

Jackpot Grand Casino also offers a selection of keno and bingo-style games.

Support

Players can get in touch with a Jackpot Grand Casino representative at any time through a number of means. The fastest contact method is generally live chat, which can be accessed through the casino website or lobby. Players residing in North America can call the casino using a toll-free number. More complex inquiries can be handled by email.

Security and Fairness

Jackpot Grand Casino does an excellent job at providing players with a safe place to gamble. All sensitive areas of the casino lobby, such as the cashier and account pages, are protected with SSL encryption. This technology jumbles up private information and makes it impossible for anyone to read.

The RTG platform is continually audited for fairness by TST. Jackpot Grand Casino goes into great detail about the testing procedures in its "Fair Gaming" page. Players are invited to inquire with the casino support department for more information.

StallCation

Complaints

Read the complaints other players have left for Jackpot Grand Casino. Learn more about complaints.

Show all complaints
Jackpot Grand Casino - Stalling payments!
In early March of this year I ran across this casino online and decided to download and give them a try. I redeemed a 400% welcome coupon and made a deposit of $100. I played through the required amount in a couple of days and I still had a balance of $1,368 so I submitted a withdrawal request for $1368 and redeemed another 400% coupon and deposited $100 of which was lost as fast as I could press the spin button. After 10 days $1228 of the request was declined and $140 was approved. I submitted another withdrawal request for $1,228 and after 10 days $888 was declined and $340 was approved. I submitted another withdrawal request for $888 and again 10 days later $688 was declined and $200 was approved leaving the owed balance at $688. I was very frustrated at this point since I submitted the original request on 3/6/2015 and it was now 4/27/2015 and I still had not received my winnings. I made a mistake and sent Jackpot Grand this email. Your payment delay tactics are getting really old. Please approve and send the remaining account balance of $688 or I will be forced to submit an online casino complaint where your casino is reviewed as rouge/blacklisted. Here are the two responses I received from the Jackpot Grand finance department. (1) Thank you for your email. I can see in the system that you made your withdrawal request on April 15. It takes up to 10 Business Days Monday - Friday to process your request, therefore please wait until April 29. Kind regards, Eli Richards Finance Department (2) On Apr 28, 2015, at 8:25 AM, wrote: Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased. In order to withdraw further winnings you should play more in our casino. We apologize for the inconvenience. In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here. Best regards, Eli Richards Finance Department Here is my response: I would have continued to play at your casino if I had been paid my original winnings like I should have. I won over a thousand dollars of which I have received three small payments waiting 10-14 days in between. Do you not have enough money to pay out player winnings? If not you should shut down. Does someone have to lose a certain amount before they can be paid winnings? I have played at a lot of online casinos and have won and lost but the difference between them and jackpot grand is they honor player winnings and pay them in full within 10 days. I know you are trying to force me to play the remaining balance so you don't have to pay me. I will play it down to $500. I know your casino will take the $188 very fast. What excuse will I receive when I request the remaining $500? After 10-14 days of course. I did play at Jackpot Grand on 4/28/2015 and I wagered over $400 before submitting another withdrawal request in the amount of $702.
staus Resolved
$688
Jackpot Grand Casino - Refused to payout $3,000 bonus amount given after going through play through amount required
So when i signed up on their website, and I had a couple questions about blackjack rules, so i started chatting with a representative and then they began bargaining with me so i would deposit money right away, and agreed that if i deposit $1,000, they would give me a bonus of $3,000, with a playthrough of $120,000, with 1:1 on blackjack, which i accepted, because that is a great deal. I asked them if there were any catch to this, or anything else i should know about this, and they said clearly said no. After playing through and wagering $120,000, I ended up with $4,096. I went to withdraw $3,000 of this, and when I got an email (finally, 15 business days later or so) they had removed $4,000 from my account leaving me with $96 left in the account. However, they are only giving me $1,000 as the $3,000 bonus I have been notified doesn't get paid out as it is liability insurance or whatever and i don't get that money. I read the terms and conditions, and challenged them as to where this was written, to which they have not given me a straight answer. Even if they would backtrack and give me only 100% bonus, i wouldn't be that pissed off about this. Final issue, is that my withdrawal was 'approved' Oct. 6, 2014, but i still have not received my money to date, Oct. 23, 2014, and they are saying they need my bank statement to look further into this issue, which i wont have until the end of the month, and i'm wary about giving them this information as well.
staus Resolved

Complaint Statistics

Resolved 16
Avg. Amount $ 381
Avg. Complaint Duration 21 days
Avg. Response Time 2 days

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Top reviews from our players

It's nothing I like about this casino bad business play people.

You learn from your mistake this casino is a ripoff in fraud in lies don't like to pay up need to be close down stay away from this casino........

Jackpot Grand Casino is from Real Time Gaming casino, which it really surprised me with all of these complaints in AskGamblers site. Look at all of this complaints, even some of them are really old or long time ago and still not being solved, well seeing casinos like this will make you think twice, should you deposit here or should you avoid this kind of casinos. So I did little research in few sites and the same news that should be careful, with depositing money, especially when it is no deposit bonus, they might not honor it. Well I got nothing to lose I might try it, since was no deposit bonus I have nothing to lose.

I download the casino, opened account, insert the no deposit bonus code which I got from one site, which was 30$ free chip, which needed to be wagered X 60.Well that was nice wagering isn’t that X 60 is a way long to drive in the casino lobby.

Since my favorite slot was and still is Count Spectacular, well honestly I always try with this slot, because I think that this game has good potential of good winnings and easy to catch free spins feature. I started my bet with 0.75$ and everything was going down to hill. I was losing and losing, in this casino Count Spectacular didn’t give me not even one free round. Well I lost the free chip pretty fast and that was the end of my play time there.

Although I like RTG casinos and some of their games, but depositing here and try my chances, if I win something and will I be paid, I don’t thing so. All of these complaints mean something, if they were few like 2 or 3 maybe, but there are plenty secured, well known casino, which I really trust, so there I will leave my money and if I win I have nothing to worry about it. To be specific, didn’t had any problems with them but seeing those complaints I am scared to make them another visit.

This will be my review for Jackpot Grand casino. Few days ago I saw that they have a Halloween promotion -15$ no deposit bonus+10 free spins. Recently, I've started to like RTG software so I was really eager to take this great offer.

At first, I visited their page and clicked on instant play option, then I tried to sign up and..failed. Multiple times. At first, a window came up, saying that this account already exists, than another window came up with "login error". I'm sure I didn't have an account with them, so I contacted the live chat. A good thing is that I was connected to a staff member immediately, but when I described my situation, I didn't get an answer for about 15 minutes and then he said- try to restart your computer. And that's it, so it didn't give me the best first impression about them.

Anyways, I restarted my pc and went to their software again and downloaded their casino app. When I did that, I finally was able to register an account. Then I tried to redeem the coupon from AskGamblers, but I couldn't, so I contacted the live chat who told me that this bonus has expired. I thought it was weird, because it was "celebrating Halloween" bonus. Anyways, after a long conversation with a nice chat lady, she offered me a 20$ ND bonus with 30 times wagering and a maximum of 100$ cashout, which wasn't a bad offer too, so I took it.

I went to my favorite RTG game Warlock's Spell and played with minimum bets 0.20$ per spin. I spent about an hour playing this game and at some point reached a 0 balance. This time Warlock wasn't very generous to me and within this 1 hour, only once I managed to get 20 free spins, which gave me 8$.

I haven't withdrawn from them so far, so I can't tell anything about that, but I had a nice time at their casino. At first I had problems with the sign up, but after that everything was smooth, the support was nice. (The first chat person wasn't that nice, but the other one was super supportive). Games loaded quickly, promotions are nice too.So I hope they will send me some nice free spin offer, but I might deposit there and I recommend them to others.

Some of the real time gaming casinos are have bad bonus policy and don’t respect the players. I registered to the Jackpot grand casino a month earlier to get they no deposit bonus. When i am opened my account here they are was a new casino so i don’t know much about them but i always use the no deposit bonuses if i can.

The registering was easy and when i registered i claimed the 25 dollar no deposit bonus smoothly. It has high wagering requirements, i don’t remeber the excat amount but it was a bit higher then 2000 dollar. I started to play on the count spectacular at 2 dollar bet. Everything was fine and after some free spin feature i reached 150 dollar.

I started to play higher bets on the golden lotus. In my game play i hit some really nice amount and my money was grow. I played on 6.25 dollar stakes because my wagering requirements was high. Because the real time gaming casino has the best stop feature i stopped many spins until i stopped three golden lotus symbol which is the bonus feature and the wild too. The best thing was it was in combination and i get the chinesee ladies in a row with three wild and i went up to 1100 dollar. I thought i will able to make the wagering and i can get some cash to deposit.

After i made the wagering requirements i tried to contact with the live chat to get some information from the cash out process. I tried to contact with them many times but they didn’t responded my messages so i started to reaserach from the casino and i found a lot frustating thing about them. I sent my documents even they didn’t responded me but nothing happened so i let my money go and never will deposit here it is sure.

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