What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Jackpot Grand Casino - Casino Does Not Payout!

RESOLVED
Complaint Info
Disputed casino Jackpot Grand Casino
Reason Declined payment
Posted on June 5, 2015

Jackpot Grand Casino has declined my payment and never provided any reason. This came as a shock because they had previously paid me. I have provided an email showing me requesting the funds and them never providing a reason for the decline.

I have gone through their verification process, do not have bonus to play through, etc.

This is unacceptable and ever since this happened I haven't deposited into any online casino.

Posted on May 27, 2015

Hello,

I will check with finance department and get back to you as soon as possible.

Regards,
Anita

Posted on May 27, 2015

Hello again,
I am sorry for this inconvenience.
I would like to ask you to make a withdrawal request so that I can help you with it.
Regards,
Anita

Posted on May 29, 2015

Please let me know when you request a withdrawal.
Thanks,
Anita

Posted on May 30, 2015

I just submitted my withdrawal request. Thank you for taking your time to assist me. Please let me know if you need any additional information.

Posted on May 31, 2015

Thank you,
I will keep you posted.
Have a nice day,
Anita

Posted on June 1, 2015

Hello,
Your withdrawal has been processed.
Please let me know if you have any questions.
Regards,
Anita

AskGamblers
Posted on June 4, 2015

[email protected]­b_1­015­282­861­809­1440,
Did you receive your winnings? Can we close this complaint?
Thank you.

Posted on June 4, 2015

Jackpot grand has processed my withdrawal and I have received my money. I would like to thank Anita for handling my complaint in such a quick and professional manner - it is greatly appreciated and I plan to play again soon.

Also thanks to askgamblers for providing me a forum to connect with jackpot grand.

Posted on June 4, 2015

Glad to hear that you received the funds.
It was my pleasure to help.
Feel free to contact us if you need anything else.
Best wishes,
Anita

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy