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Jackpot Grand Casino - Casino declined my withdrawal with absurd reason

RESOLVED
Complaint Info
Disputed casino Jackpot Grand Casino
Reason Declined payment
Amount $ 100
Posted on May 15, 2015

After making a deposit and losing it i used a free chip and went through the playthrough amount and wanted to withdraw the 100 usd max cash out. I submitted all the proper documents and was approved so i made my withdraw request and was denied because they said I dont play at the casino enough...

Posted on May 8, 2015

Hello,

I will check your case with finance department and get back to you ASAP

Regards,
Anita

Posted on May 12, 2015

Hello,
Your withdrawal was approved.
Feel free to contact us if you need any other help.
Best wishes,
Anita

AskGamblers
Posted on May 15, 2015

@fb_962716930434920,
Can you please confirm that you received your winnings, so we can close this complaint? Thank you.

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