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GoWild Casino

Player Rating 81 reviews
5.4/10
81 reviews
Complaint Response 42 complaints
2 days avg. 42 complaints
What we like
  • Over 1000 slot games
  • Wide selection of table and specialty games
  • 24/7 live chat
  • Regularly published payout reports.
  • Mobile Casino is available on all smart phone platforms
What we don’t like
  • Multiple restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


GoWild Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gowild.com/
Established
2008
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, French
Casino Type
Instant Play, Mobile

GoWild Casino is a Microgaming, NetEnt, Evolution Gaming, Pragmatic Play, Betsoft Gaming, Yggdrasil and Play'n Go casino with a quickly growing reputation. Unlike many other online casinos, GoWild makes a visible effort to stay professional in their business. The company's operations are licensed in Malta.

Restricted Countries

Like all other Microgaming casinos, GoWild Casino does not permit players from the US to make real money wagers.

Mobile Gaming

Players who enjoy gaming on the go can load up GoWild mobile casino on their compatible smartphones and log in with their account instantly. This mobile casino gives you the opportunity to play different slots and table games regardless of where you are.

Security and Fairness

The casino keeps all of its players' sensitive data encrypted with 128-bit SSL encryption. Since the company requires verification documentation before withdrawals can be processed, knowing that this information is being kept safe is of the utmost importance.

GoWild does what all casinos should do: publish their payout percentages and security certificates. Players can rest assured that GoWild has been audited by eCogra, and regular reports are available by clicking the “Percentage Payout Reviewed By Independent Auditors” icon on the bottom of the homepage. This report includes the return-to-player for all of the casino's game categories.

StallCation

Complaints

Read the complaints other players have left for GoWild Casino. Learn more about complaints.

Show all complaints
GoWild Casino - Not paying out my withdrawal of €1,900
I registered on GoWild casino and took the welcome bonus, I played the famous normal twin spin that is not against the rules with a 5€ bet and alot of money. Then I kept playing it for a while and saw that it wasn't that good to me anymore, so I changed the game to guns n 'roses and lowered my bet to 3€ and started to climb even more in my balance until the wager amount was finished.

When I had finish my wager, I made a withdrawal. They started instantly to ask for verifications for BANK, passport, residental adress etc. I sent it all and it took several days to get my account verified.

I went to the customer service about 3 times before my withdrawal, and they all told me that I was good to go to make a withdrawal and all my documents were approved by the payment financial department.

Then I go and make my 1900€ withdrawal and now they refuse to pay it (after they have verified my account) and this was the reason:

"Hello Juuso,
We have received your withdrawal request; however, it has been denied by our Audit Team.
Please be advised that during the verification of your withdrawal they have noticed that our Bonus Terms and Conditions were breached.
Please be reminded that: “In order to avoid bonus abuse by building balance while playing with pending Playthrough Requirements (wagering requirements) on 0% contribution games, all players should avoid playing 0% contribution games while having an active bonus. If players fail to comply with these terms, we reserve the right to void any winnings generated, should you play on any 0% contribution games before fulfilling the Playthrough Requirements (wagering requirements).”
According to our Terms and Conditions your winnings have been voided and your deposit that generated the aforementioned win has been returned to your balance.
Please find time to also visit our Bonus and General Terms & Conditions to avoid any inconvenience in the future."

After this e-mail I contacted the customer support again and they told me that Reactoonz contributation was 0% but that doesn't say that you are not allowed to play it.. I started my deposit with 15 spins of reactoonz and had 0 winnings on it and then switched to Twin Spin. There say's nothing in their bonus terms that you are not allowed to played Reactoonz while you have bonus money.

This is just completly bullshit.
staus Resolved
GoWild Casino - Withdrawal of $1,000 denied unjustly

Hi,

I have been playing at GW casino for ages now as it’s one of the better ones allowed in my country. I have played at other casinos and withdrawn money and verified my account without issue and in a timely manner.

I won $1000 recently at GW and requested a withdrawal, they asked me to email/upload my identification which I did, three emails I sent and uploaded to their website which for a decent online casino I would’ve of expected a better software.

I understood that verification can be upto 48 hours and waited, I spoke with their 24/7 live chat and many times was told different things by the operators the main one was “this isn’t something I have access or can find out for you, please email the payments team” or generic replies. Once I was told that it was because they run in GMT time I said “that’s fine but 48 hours is still 48 hours everywhere”.

I spoke to an operator just on the 48 hour mark i spoke to another operator who said that another photo of my bank card ending in 5865 was needed as the others were blurry I checked the photos I submitted and they were clear to me but I re-took the photos and sent them through.

Around the 65 hour mark I spoke to another operator to be told that this is “our of their hands again”

So I wake up this morning around 72 hours later to receive the expected, “your withdrawal has been returned to your casino account due to incomplete information provided”.

And guess what they want a photo of a bank card to a bank account I no longer use with a bank that I stopped banking with last year.

So of course I go on live chat to find out why this is needed as it’s not the card a I used for any deposit this year. To be met with responses such as “that information is not stated” and “I cannot give you any information regarding why this is needed”

They’ve asked me to email payments this information and guess what? The payments team works Monday-Friday only in buisness hours so I will not get any response for 48 business hours. It being Saturday in my country this was great news.

I stated I do not have the card anymore. To be told I need to provide bank statements from July to October last year for this card.

I asked what transactions they were looking for as I don’t think it’s any of their business what else I spend my money on.

Only to be told once again that they “do not have that information in their department”

So no I have to either send through my personal information from an old bank account and wait a ridiculous amount of time to head back from payments who only work business hours for an online casino that operates 24/7!!

I asked to speak to a manager and of course she’s in a business meeting at 7:14pm on a Friday GMT time.

But she “left a note on her desk, to contact me back”

I find this absolutely ridiculous and would really like some help. I’ve screen shot every conversation.

But I feel like this will be a long and painful process. Please avoid this casino.

staus Rejected
$1000
GoWild Casino - Unfairly Denied Winnings

On the 2nd November I deposited $80 into my online account and played several games from about 9pm to 2am.

I won an amount of $5,000 and withdrew $4,500 but then I played a further $1,000 and withdrew $3,500 which was to be transferred via bank transfer and I had provided a copy of my bank statement assuming that I would be paid out what I had won.

My winnings were accumulated over the period of several hours and I received those winnings off the back of playing several different games including jackpot games, betting up to $12.50 per bet at times and the credits increased dramatically awarding me $5,000 in total which I withdrew $3,500 after playing back $1,500 on the same night.

I requested a withdrawal of $3,500 and provided my bank statement then emailed GW Casino asking roughly how long the bank transfer is likely to take.

After I had requested a withdrawal, I emailed GW Casino asking how I redeem my bonus and free spins that they emailed me I had access to.

I then received a response from GW Casino advising me that the auditors have checked my history and it would seem that I have in fact breached their bonus terms and conditions. They had the right to withhold my winnings but as a gesture of goodwill they would credit my online account with $80 which i originally deposited plus $20 which needed to be wagered 30 times in order to cash in my winnings.

I emailed GW Casino back and asked them if they were going to give me my $3,500 winnings and explained that my winnings were not won on a bonus or through free spins, they were won over the period of several hours.

I checked my account and it had been closed.

I then emailed GW Casino asking for clarification as to why my account was closed and told them how dissapointed I was that this has happened. I received no response. I tried logging into my account and realised that they reopened my account and I continue to receive emails that I have free spins in my account.

They want me to spend more money but they won't pay me what I won fairly.

I have been a member of the GW Casino for a number of years and in March this year, won $10,000 which I provided my bank details for and was paid this amount without issue.

I really hope this is resolved because I have spent in excess of $10,000 on this site.

I have screen shot all my evidence including the emails I sent back and forth to them which I will email to the email you have provided to me as I can't attach it to this complaint.

Thanks in advance.

Donna < surname removed >

staus Rejected
$3500

Complaint Statistics

Resolved 33
Avg. Amount $ 2,101
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

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Player rating
5.4/10 81 reviews

Top reviews from our players

This casino is an absolute scam. I made a deposit of 20€ + bonus (20€). Then I played some slots and in order to do a withdrawal I had to bet almost 1500€. At first I was freaked out, but then I made almost 2000€. Furthermore I had 500 for withdrawal. I placed it and they cancelled it without telling me anything. They charge a 20€ fee for the withdrawal (insane actually but I was happy even with 480€). So I waited 7-8 days and then I sent an email. They still haven’t answer, but the most important thing is that my money was in my account. They gave me back my initial deposit and they didn’t tell me anything. So I would recommend to step away from this casino. I could even call them thieves.

They can be good at times they offer plenty of bonuses and rewards. Enough games and easy to navigate. They are quick with customers and easy to talk to.

They use to be one of the best but the rebrand isn't really going to meet expectations. And a $30deposit minimum is a joke. They took a good thing a kinda ruined it.

Nothing to like about this casino actually, however, in order to write 150 characters I can say the only positive things is they have various methods for deposits.

The same day of opening account they limit your spins on casino to 1eur max. It happens while playing, you just suddenly receive error message that something went wrong. When you try to spin, again same message pops out. They do not contact you and explain you anything, you have to contact them and then they reply with a nonsense such as: "a system set on your account a max bet of 1eur, it is very complex formula and it updates automatically and daily. However, nothing updates, they just limit you and that is it. If you want to make bet of more that 1eur I suggest to stay away from then.

Good amount of Games.
Possibility to mark games as favourite to have faster access.
Modern Design - Easy accessability of Games.
Verification of documents has good reaction time. (But see nagatives about creditcard proof)

- Live Chat sometimes really slow reaction - waited over 10 minutes to get answer messages. So the chat took like an hour to have all information i needed??. Thats not a chat :(
- I deposited mostly with my main creditcard. Suddenly it can not be used anymore. They say payment provider problem. But why can i use it in other casinos?
- Website sometimes really slow, Today, Sunday, it crashed several times. Live Chat ALWAYS blaming my internet connection or browser. Rediculous. Its all fine on my end.
- Connection between the casino and Gamomat last few days really really slow! Spins taking up to 20-30 seconds, often crashing the whole game. Again Live Chat blaming my browser or internet connection.
- Verifying my creditcard was tough. My perfect scan of it (blacked out important digits and security number), all corners were clearly visible. - Declined. - Reason: Must be a photo- Are you serious???

Games nice variety...

I played with this casino for approx 4 weeks. I won and was paid with many delays and chats / emails. BUT, since I won they lowered my betting limit to 1.00 Canadian. Can you believe that!!!!!!! They told me to keep playing and the limit will be raised. As far as I am concerned that is complete robbery. YOU can't win with them. DO NOT SIGN UP WITH GO WILD. I have never ever encountered service like that with any other on line casinos. STAY AWAY.

Variety of games is amazing and very fast payouts.

That I have played off and on at this casino for quite some time and all of a sudden yesterday I deposited as usual go to play a game and it tells me that I have a bet limit, go to another game thinking’s there is something wrong with that game and the bet limit pops up again, totally not understanding what is going on I go to chat all to be told that there has been a bet limit put on my account that I cannot bet more than 50 cents per spin on any game, some games totally off my playing list now because the minimum bet on some games starts at $1 per spin. I am not a very large depositor $100 maximum and not a big spender on amount per spin mostly 25-40 cents per spin but if a game is playing hot I will increase up to $2 a spin which is the max I have ever played per spin. I don’t make huge withdrawals, mostly $50 but on the occasion I am lucky enough to withdraw $100-$300. I have never had a problem with any deposits not going through but for some reason out of the blue they chose to put a bet limit on my account, have never had this happen at any other casino ever in the over 10 years I have been playing at online casinos. I am totally baffled as to why this has occurred, all in all yesterday was my last deposit at go wild unless they remove their bogus bet per spin limit off of my account, I had done nothing wrong.

There’s nothing to Like about go wild and wildjackspot. Go wild and jack off faggots

I’ve had enough of these scamming casinos and there phuny excuses not to pay winnings. I’ve recentl play wildjackspot casino sister casino to go wild casino. Got ripped of by both. Recently I deleted my wildjackspot account after wasting 700$ in just a few hours (I know it took me that long). I got sick of making 25cent bets snd winning 5 cents. Anyways I started playing go wild casino not realizing that they were sister site to wild jack casino. When I went to make a withdrawl (only 280$) they closed my account because I signed out of wildjacks they said they refunded my money lol. But how. The nite before I tried to withdrawal from wildjacks and they kept wanting more documents which I provided. They then said they can’t do withdrawals to Canadians thru there debit or Visa cards .. they kept cancelling my withdrawl and putting it back into my casino account they also told me to use ecopays to withdrawl. Well I can’t use ecopays for betting sites They just keep coming up with excuses not to pay. These British gambling sites should b outlawed. Their frauding our money How is it they can take out deposits so fast but can pay up. I’m done with online gambling. The real casinos is where it’s at Fuck u go wild and wild Dick heads and all u scamming British casinos. How is it askgambler and the pogg recommend these scams. I used to use use the poggs recommended casinos but realized that I’ve been ripped of by everyone of them. Who side are they on and how can these scamming sites b stopped

I like the range of games. As we’ve had a lot of casinos be restricted.

I’ve been waiting three days just to have my identification verified and everytime the customer service team tells me they can’t contact the payments team, then I have two who say they have contacted them to speed up my withdrawal.

Starting to feel like it’s a stall tactic not happy when other casinos verify you quickly.

Just because it’s online and gambling doesn’t mean they shouldn’t stick to their word. The run around will make me close my account as it’s not good business to treat customers like this.
I won fair and square so they should hold up their end of the bargin.

Very fast withdrawal with e-transfer interac ! Great support online! Nice variety of slots machine. It’s my best casino! Good bonus :)

Really nothing I dislike !!! .......... I would like to win often loll

Good game selection and support answers quick.
Easy to make a deposit.

Its a scam with their bonus offers.
I deposit 1000nok and get 30freespins (worth 30nok) so 3% in bonus spins. Before I even played a single one of my bonus spins I won up to 5000NOK, thought I could take the money out, but no. When you choose a bonus (even if You haven't used it) you have to wager 35x deposit. So I couldn't make a withdraw. Ended up loosing the money in an attempt trying to wager through.

Tried to talk reason to the support explaining that they could not have rules saying you had to wager on freespins you haven't used, i only used the 1000kr i deposit, nothing more nothing less.
And 35000nok wagering on a bonus worth 30nok... that's over 1000x the bonus actually given.
Ridiculous...

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