GoWild Casino

GoWild Casino - Fortune spins can't be used

They won't tell me the reason for them taking away my fortune spins. They blame almost every department they had and it says "If i make a deposit I get fortune spins" I had made deposits, and bought acouple from the store they have. But now I can't use any of them. I just want a explanation to why I got my fortune spins taken from me or for a return is every deposit or spin I bought at their store

GoWild Casino - Payments team will not contact me back

Hi

I won 4200 $ on June 12 2020 at Go Wild casino.
All my verification documents were uploaded that week.

On June 16 2020 they requested a self picture of me holding my identification and a proof of address, written gowild on it,
and the current date.

I provided them those documents a week later.

Since then I have had no communication with their payments team , I emailed them 2 times, I also went on chat 3 times and no one can help me.
Customer support only says , wait till they reply !

But it's been close too a month now and no one replies ? Come on !

I believe this complaint is the only way to get communication with their team. Please help !

Thanks

GoWild Casino - Won't pay a €7,500 withdrawal

$4200

On May 22, 2020, I applied for a total payment of 7520.91 euros. To date, no payment has been made. New documents are constantly requested every 48-72 hours. The casino tries in this way that the player cancels the withdrawal. So far, photo with ID and date in hand confirmation of residence (all notarized) have been requested. Account statements from the last 3 months although I have only been registered for 2 months. Neteller account statements in PDf format.
I have delivered everything!
The live chat is said to be unable to view the current status of verification and payment. Emails are only answered every 48-72 hours. Either the casino is broke or that is a common trick in this casino! I can only warn everyone against playing in this casino! The problems start with a withdrawal. The office is not based in Malta but in Bucharest! I was in Malta myself because I wanted to clarify the matter personally. Only the mailbox is in Malta! It is astonishing that a casino with such business conduct is in possession of an MGA license! Sorry for the bad english! Google Translator ;)

GoWild Casino - Not verifying account and not paying money

€7520.91

Dear Ask gamblers,

I signed up to go wild casino about 2 week ago. I am diposited 195DOLLAR Diposite and winning amount total amount 340 DOLLAR I Request to cashout money I was told I needed to send docs. I sent everything they asked for and said it would be no longer than 72 hours. I waited well over that and nothing happened 8 days I am wait. Every time I cintact them they just keep saying they will escalate it. And I am requesting for details of my issues Live chat supporters then his always sending me other answers example iam send screen shot in ATTACH FILES. I just want my account verified and paid out. Please help, thanks.

GoWild Casino - Complicated verification process and delayed payment

$340

Hello,
I've had an email from gowild for a casino bonus, deposited and finished wagering with 6500€ left in my account. I have submitted many documents for verification and they keep asking for more documents. I have been to the notary office twice and to the bank twice to get some sort of bank confirmed statement. Now they are having problems with me submitting a notarized bank statement that is from a different month then the first statement I've sent for verification.
Now I run a restaurant which I have to keep closed to do this running around for a casino winning that should be paid out with no problems. No terms were broken and everything is fine on my account. Who is going to pay for the massive losses that I am suffering because of this casino???
I asked around and a female friend of mine told me she submitted 12!!!! documents, all approved but they still wanted more untill she just gave up. They owe her 6000€. Someone has to stop this company! They can ask for documents untill I loose more then my winnings amount to!

GoWild Casino - Withdrawal of $1,000 denied unjustly

€6500

Hi,

I have been playing at GW casino for ages now as it’s one of the better ones allowed in my country. I have played at other casinos and withdrawn money and verified my account without issue and in a timely manner.

I won $1000 recently at GW and requested a withdrawal, they asked me to email/upload my identification which I did, three emails I sent and uploaded to their website which for a decent online casino I would’ve of expected a better software.

I understood that verification can be upto 48 hours and waited, I spoke with their 24/7 live chat and many times was told different things by the operators the main one was “this isn’t something I have access or can find out for you, please email the payments team” or generic replies. Once I was told that it was because they run in GMT time I said “that’s fine but 48 hours is still 48 hours everywhere”.

I spoke to an operator just on the 48 hour mark i spoke to another operator who said that another photo of my bank card ending in 5865 was needed as the others were blurry I checked the photos I submitted and they were clear to me but I re-took the photos and sent them through.

Around the 65 hour mark I spoke to another operator to be told that this is “our of their hands again”

So I wake up this morning around 72 hours later to receive the expected, “your withdrawal has been returned to your casino account due to incomplete information provided”.

And guess what they want a photo of a bank card to a bank account I no longer use with a bank that I stopped banking with last year.

So of course I go on live chat to find out why this is needed as it’s not the card a I used for any deposit this year. To be met with responses such as “that information is not stated” and “I cannot give you any information regarding why this is needed”

They’ve asked me to email payments this information and guess what? The payments team works Monday-Friday only in buisness hours so I will not get any response for 48 business hours. It being Saturday in my country this was great news.

I stated I do not have the card anymore. To be told I need to provide bank statements from July to October last year for this card.

I asked what transactions they were looking for as I don’t think it’s any of their business what else I spend my money on.

Only to be told once again that they “do not have that information in their department”

So no I have to either send through my personal information from an old bank account and wait a ridiculous amount of time to head back from payments who only work business hours for an online casino that operates 24/7!!

I asked to speak to a manager and of course she’s in a business meeting at 7:14pm on a Friday GMT time.

But she “left a note on her desk, to contact me back”

I find this absolutely ridiculous and would really like some help. I’ve screen shot every conversation.

But I feel like this will be a long and painful process. Please avoid this casino.

GoWild Casino - Delayed $1,300 withdrawal

$1000

Hi there to all askgamblers team and happy upcoming New year,my problem is that I have play in gowild casino and manage to win 1300 and made Cash out,and of course they ask my documents for verification account it's normal I have play casinos for 13 years so I know I send them my documents drivenL and photos of bill where all my address is on it they accept it,and I wait well I get new mail that it's not anaff I have to do the same process but this time I need to hold my documents in my hand and make photos for them??I made it but still they have reason to to not pay my wins and verified my account I never had this in any other casinos that they ask this ,very poor casino and they have MGA ,this is how you guys make players happy ??I gladly ask askgamblers team to help me out from this problem,cheers Happy New year

GoWild Casino - Unfairly Denied Winnings

$1300

On the 2nd November I deposited $80 into my online account and played several games from about 9pm to 2am.

I won an amount of $5,000 and withdrew $4,500 but then I played a further $1,000 and withdrew $3,500 which was to be transferred via bank transfer and I had provided a copy of my bank statement assuming that I would be paid out what I had won.

My winnings were accumulated over the period of several hours and I received those winnings off the back of playing several different games including jackpot games, betting up to $12.50 per bet at times and the credits increased dramatically awarding me $5,000 in total which I withdrew $3,500 after playing back $1,500 on the same night.

I requested a withdrawal of $3,500 and provided my bank statement then emailed GW Casino asking roughly how long the bank transfer is likely to take.

After I had requested a withdrawal, I emailed GW Casino asking how I redeem my bonus and free spins that they emailed me I had access to.

I then received a response from GW Casino advising me that the auditors have checked my history and it would seem that I have in fact breached their bonus terms and conditions. They had the right to withhold my winnings but as a gesture of goodwill they would credit my online account with $80 which i originally deposited plus $20 which needed to be wagered 30 times in order to cash in my winnings.

I emailed GW Casino back and asked them if they were going to give me my $3,500 winnings and explained that my winnings were not won on a bonus or through free spins, they were won over the period of several hours.

I checked my account and it had been closed.

I then emailed GW Casino asking for clarification as to why my account was closed and told them how dissapointed I was that this has happened. I received no response. I tried logging into my account and realised that they reopened my account and I continue to receive emails that I have free spins in my account.

They want me to spend more money but they won't pay me what I won fairly.

I have been a member of the GW Casino for a number of years and in March this year, won $10,000 which I provided my bank details for and was paid this amount without issue.

I really hope this is resolved because I have spent in excess of $10,000 on this site.

I have screen shot all my evidence including the emails I sent back and forth to them which I will email to the email you have provided to me as I can't attach it to this complaint.

Thanks in advance.

Donna < surname removed >

GoWild Casino - Yet to receive a confirmed withdrawal

$3500

On the 30th of Sept I received two emails confirming my Visa Debit card withdrawal had been approved and processed by GW Casino (Go Wild affiliate?)
All of my identification and supporting documents were approved and my account verified...
As of the 10th of Oct I am still yet to receive the money.
Despite being helpful and responsive to the first query I sent on the 4th, my emails are not receiving any replies now.

This is my first casino withdrawal, I understand the process may not always be ideally smooth sailing, but I would very much appreciate some kind of information or correspondence regarding my withdrawal.

Thank you x

$1000

Complaint Statistics

Resolved 33

Avg. Amount $ 2,101

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

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Player rating

5.4/10 ● 81 reviews

Top reviews from our players

Osama86

1/10

I have lost 200 euro in less than 20 minutes without win any bonus,,, it is a scam,,,, they need 100 year to reach the 2 stars of casino online.....

dmf54

1/10

Total rip off! They offered a 100% match bonus, understandably there are restrictions but the play through is atrocious! I deposited 30 and received 30 and had to play for hours only to try to reach the bonus play through and ended up playing till funds ran out and still had a bonus balance of 14 cents. No option to cash out and forfeit bonus winnings. It all gets converted to a bonus balance.
Will not play here again, there are way better sites out there!

mks1977

8/10

The fact that when they give you free spins you can find them easily. It shows on the main page it you have free spins. You don't have to search and search or contact support. The other huge bonus was when I made my first withdrawal request I sent in my documents as well. Totally thought I'd have to wait days for approval but no, to my surprise I was approved and my winnings were in my Instadebit account within 24 hours. A major plus. Nothing worse than waiting days or as I call them stall tactics to get your money. Over 700 games to choose from. So far, so good.

Not much I don't like at this point but that usually changes as I start to lose.

Fiekie247

7/10

GoWild casinos used to be a casino that was restricted for me. I remember a while back they used to have only Microgaming slots hence the restriction, however today they are a multiplatform casino with famous providers such as Play N' Go, Netent, Playson etc. With the multiplatform changes I am now allowed to play here.

I signed up to the casino a wild back with some no deposit free spins offer but could not claim as my country was restricted. I had a nice little deposit bonus but had to claim in a certain time frame which I did not do. Yesterday after making my first deposit I claimed 137 spins on wild north slot from Play N' G with a deposit of $20. The nice thing about the free spins is that I could play them all at once which was a good and I liked it. I won about $22 from free spins and had $42 balance with x35 wagering, which was okay but a bit high according to me.

I started playing some slots and there got to a point where I got my balance up to $250 with about $900 left to wager, so I decided to play some Netent slots. However, I place $1 bets, but it seemed the wagering did not move. I went to read the bonus terms again and saw most of the Netent slots are only contributing 50% towards wagering. This slightly upset me somehow and then there were a lot of other games that contributed 0% like lucky angler, Viking runecraft, Pimped etc. I was shocked really but continued to play some Play N' Go slots like book of dead and sweet alchemy which was very generous to me. I placed some bets on lucky angler however if you place bets on slots that contribute 0% they have the right to confiscate your funds. I contacted support to notify them about this and they said its cool if I do not breach the max bet.

I managed to complete wagering in the end and I must admit I did not think I was going to complete it as I was running out of ideas on which slot to play. The reviews gave me some mix feelings about pending periods and payments. I must admit I had my fair share of doubts about withdrawals and how long it will take to get my money. I uploaded my documents on 08/06/2018 around 9pm and I just woke up on 09/06/2018 and the money was sent to my Neteller around 5:30 am the next morning. Which means the verification and withdrawal process took around 10 hours.

I am happy and now like this casino. I would most probably come back and play more but doubt I will claim any bonuses from this casino because of the restricted slots and wager contribution from all popular slots from the best providers.

The amount of restricted slots that you cannot play and that counts as little wager contribution and the support takes up to 5 or 10 minutes to join chat whenever you request chat. Sometimes its quicker though.

Hello, Thank you for your review! We're happy to know that the expansion of our game offerings have allowed you to GoWild again :) We continuously work on providing more exciting games and providers to ensure that our customers will find something that suits their game play. Regarding the different contribution percentage of games, we have more than a hundred games in our catalogue that contribute 100% towards the turnover target of bonuses. We're positive that you will find more than a handful of games that you will enjoy and will reach the target in no time. In relation to the response time, we apologise if there are times when the concerns are addressed longer than usual. This happens when there's an influx of customer contacts; however, we assure you that we are always monitoring this to keep the response time as prompt as possible. On top of this, our Support Team can also be contacted via email for any concern you may have. You can reach us at [email protected]. Should you have further concerns, please do not hesitate to contact us. Kind regards, GoWild Team

GoWild Casino 7 years ago

zippizod

10/10

Not sure why anyone complaines about verification time? I was verified at 3am in the morning within 5 minutes. Won some lost some, overall great casino!

I lost on a roulette :) Nothing else to complain about.

Hello, Thank you for your feedback! Our team continuously works on a faster turnaround time for all transactions - including account verification and withdrawal processing time so your comment is greatly appreciated and will be relayed to them! Here's hoping that yours is one of the winnings that we will be paying out next! Kind regards, GoWild Team

GoWild Casino 7 years ago

cjb30

5/10

Games are good lots if good gaming platforms
The layout is user friendly and the chat is easy to find .

I have been a verified player here for a while
The withdraw times are horrible
I always wait forever to get my winnings

Not to fond of that
There's a lot of casinos that payout as fast as you deposit.

Been waiting since thursday forgot to mention this is e wallet were talking about

Hello, Thank you for your feedback! We're happy to hear that you find the game offerings abundant and fun! We do our best to provide our players as many options as possible, so you can rest assured that we will continue to work on providing you with more exciting games. Regarding the withdrawal concern, several factors may affect the processing time of requests. Please note that the general pending period is between 24 - 48 business hours. Since the account has been verified previously, the waiting period should not be more than this. As such, please note as well that some factors may be out of our influence. For example, depending on the payment provider, funds may take up to 5 business days to be credited to your account. Regardless, we strive to provide the highest level of service - including the processing time for payouts so your feedback is greatly appreciated. Should you have further concerns, please do not hesitate to contact us so we can assist you right away! Kind regards, GoWild Team

GoWild Casino 7 years ago

Inactive user

7 years ago

1/10

I was play 5 h, and I lost 300f, I was not win in this casino nothing more like 30f :}, for me waste time. After 30 day take money from my bank! For me worse casino what I play .

JohnSav

8/10

I had a few big wins at this casino after signing up. Once all was said and done, I won $10 000.00CAD. This casino verified my documents within hours. The customer service is fantastic as well. I requested my withdrawal today (April 9) I’ll update as to when it gets paid out, but they told me between 2-5 business days. We will see. If they pay out within that timeframe, I’ll update this review to give them 10 stars because I have nothing to complain about. The games are fun, the chat attendants are super personable and polite, and the finance team was super fast to verify my documents. I will definitely recommend this casino. There’s only 3 casinos out of maybe 75 that I’ve played at that I’ve written reviews for, and GoWild is one of them. So far, this casino has been absolutely brilliant to me.

Not a thing. Hopefully the withdrawal reaches my account quick!

Hello, Thanks for your feedback! I think congratulations are in order! We wish you the best of luck as always and more winnings to come! We are very happy to be meeting your expectations and we aim to exceed it as always. Depending on the payment method you used, usually it does take 2-5 business days to reach your bank account. We are always trying to get more games available so please stay tuned for new games that will be ready for you. Cheers to more good runs and if you need further assistance, please do feel free to contact us at anytime! Kind regards, GoWild Team

GoWild Casino 7 years ago

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