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GoldBet Casino

Player Rating 13 reviews
7.4/10
13 reviews
Complaint Response 7 complaints
3 days avg. 7 complaints
What we like
  • In Business since 2004
  • Easy to navigate
  • Accessible to all operating systems
  • Multiple Languages
What we don’t like
  • No United States Players
  • No Download
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


GoldBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.goldbet.com
Established
2004
Licences
Malta Gaming Authority
Affiliate Program
Languages
Bulgarian, English, German, Italian, Spanish, Russian
Casino Type
Instant Play, Mobile

GoldBet Casino, launched in 2004 and licensed in Malta, offers over 50 fully flash online casino games. Partnered with Chartwell Technology, GoldBet Casino is easy to navigate and lists all their online casino games with the exception of their slots on the GoldBet casino home page.

Software

GoldBet Casino offers a fully flash casino with no download needed. The Casino is powered by Chartwell Technology, a leader in the online casino gaming industry since 1998. GoldBet Casino and Chartwell Technology are both dedicated to bringing their players an exciting and fair online casino experience. GoldBet Casino posses the variety of software, because it is also powered by Betsoft, Evolution Gaming, Medialive and NetEnt. The Random Number Generator used at GoldBet casino uses a linear generator, generating numbers at a set rate.

GoldBet Casino Games

Slots like Bullseye Bunch, Jump For Gold, Money Love, Oktoberfest, Pirate Treasure, Hole in One, Arthur's Quest, and Hollywood Reels is just the beginning at GoldBet Casino. You will also find fun scratch cards games such as Candy Land, Go Bananas!!, and Magic Money, and exciting video poker games including Joker Poker, Jacks or Better, Deuces Wild x4, All American x4, and Challenge Poker.

GoldBet Casino also hosts the following games: Blackjack, Lucky 7 Blackjack, Single Deck Blackjack, European Blackjack, Live Roulette 60 seconds, Roulette, Craps, Baccarat, Casino Stud Poker, Casino War, Pai Gow, and Red Dog.

Promotions

Join GoldBet Casino's Loyalty Club and earn cash back on all your wagers. You will earn points for every 10€ you spend and when you reach 1000 points you can request your points be turned into cash.

StallCation

Complaints

Read the complaints other players have left for GoldBet Casino. Learn more about complaints.

Show all complaints
GoldBet Casino - Refused to pay 8288 EUR

Many Emails to their verification team but they keep answering unrelated answers as if they don't even read my emails.

I sent them 2 types of ID including my Passport but they keep saying my documents are not valid. The bill they liked but not the ID, it is not a joke it is reality in Goldbet.

Here are some Emails I sent and their reply

Hello

I have sent to you 2 photo ID.

Please confirm, what photo ID did you received till date.

Regards,

R

Dear R,

Thank you for contacting us.

We would like to inform you that we could not proceed with the verification of account because the copy you sent us is (Passport and ID ):

- Not valid for identification

We kindly ask you to provide us with your government issued photo ID.

In order to verify your identity the documentation submitted must satisfy the following requirements:

- Be readable

- Be valid

- Front-back copy

- Format: jpg, pdf, tif (max 5MB)

All the above-mentioned requirements must be satisfied.

Please send the documentation only once, specifying the username, to the following e-mail address:

[email protected] or by fax to 0043 512 39 64 39 603.

The document sent will be checked as soon as possible (within 24-48 hours of receipt). Once we have received the document, we will send you a confirmation email.

Please feel free to contact us if you have any additional questions.

Sincerely,

Valentina

GoldBet Staff

Dear R

Thank you for contacting us.

We kindly inform you that we have received your proof of address, but in order to verify your account you should send us a front and back copy od 2 types of identity document (Passport, Driving License, ID).

In order to verify your identity the documentations submitted must satisfy the following requirements:

- Be readable

- Be valid

- Front-back copy

- Format: jpg, pdf, tif (max 5MB)

All the above-mentioned requirements must be satisfied.

Please send the documentations only once, specifying the username, to the following e-mail address:

[email protected] or by fax to 0043 512 39 64 39 603.

The documents sent will be checked as soon as possible (within 24-48 hours of receipt). Once we have received the documents, we will send you a confirmation email.

staus Resolved
€8288
GoldBet Casino - Free Spins Not Credited

I deposited her with the code ASKGAMBLERS200 which gives a 200% welcome bonus and 25 free spins wager free on Twin Spin once you have played through your bonus. Whether you win or loose you are entitled to free spins. I spoke in depth with Michele and support before I deposited and specifically asked her how do I claim the free spins. I asked her when my balance reaches zero will the free spins be credited and she said yes. As soon as I played my money I contacted support and was told they would be credited Monday as they don't credit it on weekends. On Monday there were no spins in my account so I again spoke to support who said wait another 24 hours. I had to verify my documents then BEFORE the free spins were credited. They weren't willing to give them until I done this. So I done it. Then I had an email saying free spins have been credited but I need to have a positive balance to play them. It does not state this anywhere in the terms. When I said this they came back and said once your balance is equal or less than €1 your bonus is automatically forfeited!! Yes it does say that in the terms but it does not say anywhere that you have to get to exactly €1 it says you have to play all your money. You can't enter a slot with less than €1 so that is just an excuse because they don't want to credit the spins. At the end of the day that is what they should have said in the terms that you need to keep at least €1 in your account in order to play the free spins. But they don't!

staus Unresolved
0
Goldbet Casino not paying my remaining 4607euro!!

Im seeking help for my pending payout request at goldbet casino. I singup after i noticed this great promo in your message board in the end of october: http://www.askgamblers.com/forum/topic/3218-exclusive-200-up-to-%E2%82%AC1000-25-free-spins-on-south-park-from-goldbet-casino/

After a great playtime at their piggyriches slot, i had brought up my balance to 9607euro and requested a payout for 5000euro. They asked me so send in copys of my id card and a recent utility bill, wich i had provided.

They had approved my documents and send the requested 5000euro to my skrill account a few days later, but then the problems started.

When i requested the remaining part of 4607euro for payout nothing happend, after a few email to their support, they asked me so send in a picture of myself holding the id card next to my face. So i made this picture of myself and send it to them, they confirmed it but i still recived no money.

So a week later i send another email and they replied, that they also want to do a phoneverification with me. I gave them a time when they could reach me and we talked over the phone for like 10minutes. After he confirms all his questions to his satisfaction with me, he just told me everthing would be fine, but he dosnt likes my voice, he said it sounds not fitting to my age for him. By the way iam 56years female and still wondering if this was an insult or a compliment by him.

Anyway this was over a week ago and i have still not recived the money and my recent emails to their support are not answered.

I uploaded a screenshot of my balance:
http://s7.directupload.net/images/131201/s4ka9pqg.jpg

staus Resolved
€4607

Complaint Statistics

Resolved 4
Avg. Amount $ 5,392
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

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Player rating
7.4/10 13 reviews

Top reviews from our players

Goldbet has the widest variety of slots I have ever seen at any online casinos! They are well established and involved in the social community and they make sure they treat you individually like you are the only client! The platform looks and feels very professional and it is very easy to navigate.

The only dislike I have is the limited deposit options...there is no options for any vouchers which I like using as it is a safer way to protect you online banking information. Then lastly is the live chat response time which is normally between 40mins to 60mins and you mostly get a reply via email which is extra effort especially if you want something sorted out...corresponding via email to solve a problem is extremely time consuming and very frustrating

Very good casino. 10/10
i play on this very like. Big wins and good bonuses are here. So join here and play. Windrawal is 100 percent.
So cool casino.

Almost nothing! They have a bonus that only part of it is true!

200% + 50 Free Spins, but forget the 50 Free Spins because if you spend all the money (less that 1 Eur in Balance) you can't open any game! So... you can't take advantage of the Free Spins! You have to deposit again to play the 50 fs! This is such a BS! No other casino does that! So It's a ONE STAR Casino for me!

Dear Semide Thanks for your comment. We kindly inform you that according to our general Terms and Conditions for this promotion (point 15) you should have a positive balance of at least of 1 euro on your balance to open any slot games. This rule refers to all our customers who enter this promotion and is clearly stated on the promo page (link to promo page). May you have any further enquiries, questions or anything we can assist you with, please do not hesitate to contact us via Live Chat or by email to [email protected]. Kind Regards GoldBet Team

user avatar

This casino is from the famous NetEnt and Evolution gaming and the other softwares that are supporting, I have never heard of them.

This casino does not have a very good name in this industry right now as there are a lot of users complaining about payment and all but I was not that worried because I saw that is under the jurisdiction of Malta so they cannot rob me or anything unfair because Malta is the most important and the most difficult license to get. So I ignored all the complaints and nagging about this casino and joined it.

What I noticed that they have a lot of different bonuses and it all depends on from where and from what link you are joining this casino.
I liked it because I think this makes it very interesting. Everyone getting different bonuses depending on the source through which they join.

So I got a 200% match up bonus for my first deposit and also some free spins and both of them were not wager free. I could have used some wager free free spins but I guess these are the rules and no one can do anything about them.

The variance on this casino is very low and nice and the return on money was also very good and I did not play with the bonus money.

Slots were very lucky for me and Gonzos quest paid me more than 40 alone. But I had same problems when I was trying to cash out my money and in the beginning he support did not reply and I started thinking about what everyone had told me about this casino and all. But then they replied and even apologized for the late reply and I got my money within a couple of days which was quite long but I was happy as long as I was getting my winnings.

I know about this casino for few months, but I have never sign up neither when they were having free spins just for joining them, because of the complaints and some of my friends friends had told me. When I saw here few complaints and someone I now had little problem with them I was having second thoughts.

Today I wanted to deposit and I wanted a bigger bonus, so when I researched again about them and I saw they resolved their complaints and after all they are under jurisdiction of Malta, I decided to deposit there. Like I said I was searching for the bigger bonus, so I found 1 site where they were giving 200% match bonus and plus 50 free spins on Wonky Wabbits so If you ask me that's a great sign up offer.

The minimum I should deposited was 25 euros, which I did, but previously I contacted the chat support, so they confirmed me that promo and that I was eligible for that offer. The chat support I can tell is very friendly and professional, so yes I got my positive feedback. So I started to play with 75 euros. I was thinking to start playing Fruit Case slot, which is number 2 for me, from the Netent games. At the beginning I place my bet at 1 euro per spin, so I lost around 24 euros.

Then the game started to load like I wanted to, I mean I was getting good winnings. Well that was pretty short, because I carry on playing this slot, till I reached zero on my account. I still didn't use my 50 free spins, waiting for them in Monday, so who knows, maybe I will make something from the free spins. This was my first deposit here, btw I am thinking to make another one, well after my free spins arrives. Well try it,they have good promo, good luck!

This casino provides to players games from Net Entertainment, Amaya, Betsoft and few others, which I am not interested at all. This casino is licensed on Malta, and I thought it will be safe place to play, but with my first withdrawal I had some headache.

Goldbet casino offers to new players 200 % bonus on first deposit, and of course I was happy to get this bonus, so 33 euros was debited from my Skrill account, and I had 99 euros to play with. I started playing different Net Entertainment slots, you know, like every player I have some favorites ones and usually play it.

My best hits was on Gonzo, Alien robots, Evolution. So after around 3 hours of low betting I had 400 euros on my account and I finish my wagering requirements. I request withdrawal, and it was Monday, so I just get documents request on next day, they asked my ID and utility bill which I sent immediately. After this was two days of silence, then I got email that I should send photos of my documents, not scans. Oh come on, everyone was happy with my scans, but you guys need photos. Ok, I made photos and sent them. Two days more of complete silence, and then I was offered to complete my verification by sending photo of myself holding my id. Oh really, I was absolutely ok with such things, but when it all was done fast, and like two days passed between each reply. So I made photo of myself with ID, and 3 days after money was released on my Skrill account. 7 days withdrawal for ewallet from Netent casino - this is awful.

I do not suggest you to play at Goldbet casino, they had a lot of complaints, and better choose another casino which will not kick your head.

Looks like Icymod works for Goldbet after reading the comment above or at least has been paid for to write the comment!! I play on a lot of casino sites, but this is by far the worst site I have ever played on. I usually don't complain as all sites have their good and bad, but the most important is how they treat you as a player and how support treats you when you contact them.

I signed up on the site as I saw their FD bonus was attractive. Played a couple of hours and got lucky and won a good chunk. I requested for a cashout which was declined and was asked to provide documents for account verification. I send in my documents, however was contacted again requesting me to forward the documents. I sent in my documents again and contacted support who confirmed that they have received my documents. After a day I receive a mail from another person from the same department asking me to submit my documents for verification. I contact support as I was told my account would be verified within 48 hours and I could then cashout my funds. The agent (LuigiP) I talked to was not helpful at all and was trying to be a smart ass. I have talked to support agents on many sites as you tend to face issues once in a while on all sites and from what I have experienced, I would say support on other sites has been very helpful and friendly unlike Goldbet support.

I play on a lot of sites and have cashed out big chunks from two other sites and account verification and cashout request have been processed within 24 hours (after documents have been submitted). However on Goldebt they say it takes 48 hours only for account verification but in reality they stall it for weeks if there is a cashout involved.

I started searching online for cashout issues with Goldbet and came across a few forums where players have been complaining how the site has been stalling their account verification, specially when it came to cashing out funds. Goldbet is known for stalling big cashouts hoping that the player goes back and loses the money in the meantime. I even read on a forum a player complaining that she got a verification call from Goldbet who told her that her voice did not match her identification she had provided. Her cashout was processed after she filed a complain and reported this issue in the forums.

I would not recommend playing on this website as you will have to go through a lot of hassle if you win and want to cashout your funds

I slightly dislike this casino honestly, the reason is based on my experience and here it is. When I visited Goldbet Casino via the AskGambles'r website and saw some of their promotion I decided to register first to their casino and instead play their fun version.

While playing their fun version I realized that my winnings are better than my loses and I didn't questioned it because I know that they're certified fair casino. So I after that and playing some of the slot games I deposited $40 to try their roulette and slots in real version like common draw roulette, Dead or alive slot, Thor slot, Secret of stones and black jack. My first bet of $2 to the roulette is awesome and I won $4 quickly after that I won again $4 and lost in the third and win and lost so on and so forth, I managed to make $16 for that roulette game and I quit and switched to the slot game. My fortune carried me to that slot game, The dead or alive slot, a 5 reel 3 row 9 bet line multiple coin video slot, with some exciting bonus feature!

My total credits at that time was $56 and I decided to bet 1% of my credit. The total of my per spin would be $.56 maximum of lines. At first I felt lucky because of the wilds that I stroke and paid me $9.4 for that spin until I spin again. I was shocked because of the free spin bonus that opened my fortune I got $31 from that spin! I changed my plan and I increased my bet to $1. My first 15 spin was unlucky so I lost around $5 but then I stroke the wild and the featured bonus! I was thinking at that time that the pay out was so huge then the result of the bonus was $57.90.

Although I won from their slots unfortunately I lost to their black jack game 38% of my credit and after I lost I contacted their support if I can withdraw my winnings and they said that I need to submit the required documents before I proceed and withdraw my funds. I bothered because of the slow verification process that took 2-3 days! The withdrawal took 24 hours and at last I saw the payout in my ewallet!

I rated this casino B+ overall.

I started to play at Goldbet because I saw a no deposit offer on AskGamblers' and I thought that it is a mega offer but I was very disappointed!

I created my account and I made my deposit via Skrill and received the bonus of 20 euro (the bonus was 200%+25 free spins on South Park)! I started to play Silent Run slot because I played on other casino and won lot of money from it!
After I finished the wagering requirements, my account balance was showing 47 euro, not much money but it is profit! From here begins my sad story!
I contacted the support team and asked them what documents I have to send in order to be able to withdraw! They told me to send a copy of my ID, front-back, to an e-mail address provided by them!

After I sent the e-mail, 2 days later I received an e-mail from their support team and they told me that my account has been disabled because I didn’t completed the KYC verification! This wasn’t true because I already sent them copy of my ID and I contacted them again via live chat to ask for an explanation!
They replied me with the same message that was already sent to me via e-mail! Also they didn’t agreed to give me the 25 free spins on South Park slot because they told me that the free spins are intended only for players that didn’t complete the wagering requirements and lose their deposit!
Also I submitted a complaint on AskGamblers' but they replied that they wont comment individual cases like mine!
I sent them again my documents, scanned and xerox copy but they replied with the same message, 6 times in a row the same copy-pasted message!

Also in their terms and conditions is written that they will refund the remaining balance but when I asked them for a refund they told me that wont refund anything!

I will rate this casino, I don’t know if I should call it casino ,I will give an 8 for the games, 5 for the bonus because I didn’t received the free spins and 3 for the support team which is good for nothing, especially live chat because when you contact them they will tell you to send an e-mail to I don’t know what address to resolve your issue!

Overall, a bad experience and a bad casino, I wont recommend this casino to nobody even if they will launch a mega-super promotion!

First, I was connected with GoldBet gambling company because of their sports betting services. Unfortunately, they almost haven't any promotions which is quite unwonted nowadays (not just welcome bonus but any others), but they offer some unusual bet formula for football matches that sympathetic for me. Some weeks ago I had success with these bets and doubled my initial €65 deposit and one day later on a boring Monday night when nothing real good (or that would have interested me) sport events were held I transferred my money to casino to play a little but I have to say it was one of my worst gaming experiences for a long time.

At this time I practically only played with NetEnt's Dragon Island slot. This little 15-payline product became on of my favourite game lately. It has lovely graphics with well-created symbols and background pictures. I always play it in the activated 'Win both ways' mode so I could double my winning id 5 matching symbols form a line and the free spins can pay back more with it. Plus the Golden Wild icon is only appear in this concept and has a possibility to multiply (from x 2 up to x 8) the winning line.

My activity started here at €1.20 bet and less than 10 rounds, 3 scatter symbols brought 10 free games resulting a €23 award. That was the last time I saw this feature. More than an hour of play later, meanwhile my biggest win was only €4.90 on a single spin (I say it again the special element was turned on all the time, so I could have win not just counting the winning lines from left to right but rightmost to left, too) my balance stood at €11 and I felt I've seen enough this game. I went on to roulette where after my second spin, 9 numbers were hit in a row from the very same column. No comment.
Of course it had nothing to do with casino and it wasn't their fault at all but it left bad memories in me.

Not based on this gaming session but besides the uncommon betting possibilities I have found nothing special or outstanding here to force me to be an everyday player at GoldBet Casino. In my book, it's just another average place.

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