Ag Awards

Goldbet Casino not paying my remaining 4607euro!!

Complaint Info
Disputed casino GoldBet Casino
Reason Delayed payment
Amount € 4607
Posted on July 15, 2014

Im seeking help for my pending payout request at goldbet casino. I singup after i noticed this great promo in your message board in the end of october: http:/­/ww­w.a­skg­amb­ler­s.c­om/­for­um/­top­ic/­321­8-e­xcl­usi­ve-­200­-up­-to­-%E­2%8­2%A­C10­00-­25-­fre­e-s­pin­s-o­n-s­out­h-p­ark­-fr­om-­gol­dbe­t-c­asino/

After a great playtime at their piggyriches slot, i had brought up my balance to 9607euro and requested a payout for 5000euro. They asked me so send in copys of my id card and a recent utility bill, wich i had provided.

They had approved my documents and send the requested 5000euro to my skrill account a few days later, but then the problems started.

When i requested the remaining part of 4607euro for payout nothing happend, after a few email to their support, they asked me so send in a picture of myself holding the id card next to my face. So i made this picture of myself and send it to them, they confirmed it but i still recived no money.

So a week later i send another email and they replied, that they also want to do a phoneverification with me. I gave them a time when they could reach me and we talked over the phone for like 10minutes. After he confirms all his questions to his satisfaction with me, he just told me everthing would be fine, but he dosnt likes my voice, he said it sounds not fitting to my age for him. By the way iam 56years female and still wondering if this was an insult or a compliment by him.

Anyway this was over a week ago and i have still not recived the money and my recent emails to their support are not answered.

I uploaded a screenshot of my balance:


Posted on December 5, 2013

I can confirm that i recived their message today and i hae already instructed a withdrawal via banktransfer for the remaining amount. I will let you know once i recived it on my bank. I hope it dosnt take long.

Posted on December 9, 2013

I can confirm that i have recived the payment on my bankaccount today! This complain is succesfully closed. Thanks to goldbet for the quick payment and a big thanks to for their help!

Posted on December 9, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy