Ag Awards

GoldBet Casino - Pending Cashout for too long

Complaint Info
Disputed casino GoldBet Casino
Reason Delayed payment
Amount € 15000
Posted on July 17, 2014


I created an account on GoldBet on the 13th of Feb 2014 and made a deposit of €250. After a few hours of playing, I got lucky and won and got my account balance to €20000. I tried to cashout but the cashout was declined and I was asked to send in my documents for verification purposes. I submitted all documents requested (three times in total) and even support at Goldbet confirmed that they have received my documents. I was told my account would be verified within 48 hours, however my account has not been verified yet. I have contacted Goldbet support a couple of times now but their only reply is that the verification is still under process.

I currently have €15000 in my account and want to cashout the funds but wont be able to unless my account has been verified. I feel that Goldbet is stalling the verification process as the documents provided are genuine and they do not want me cashing out my winnings, instead lose it again to them.

Could you please look into this matter and request GoldBet to verify my account so that I could cashout my winnings. Your help in this matter will be highly appreciated.



Posted on February 19, 2014

Dear Justus,

This is to confirm that your account was well verified in a timely fashion as per our Terms and Conditions (between 24h and 48h after receiving the first KYC request by e-mail). We have also well received your bank details to process a wire transfer of your winnings. The funds should take between 3 to 5 days to arrive on your account. 

Thank you for playing at Goldbet and should you have any questions, please do not hesitate to contact us,

With kind regards,

The Goldbet Team

Posted on February 20, 2014

 As we can see from the player's comment below, this complaint is solved!

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