Many Emails to their verification team but they keep answering unrelated answers as if they don't even read my emails.
I sent them 2 types of ID including my Passport but they keep saying my documents are not valid. The bill they liked but not the ID, it is not a joke it is reality in Goldbet.
Here are some Emails I sent and their reply
Hello
I have sent to you 2 photo ID.
Please confirm, what photo ID did you received till date.
Regards,
R
Dear R,
Thank you for contacting us.
We would like to inform you that we could not proceed with the verification of account because the copy you sent us is (Passport and ID ):
- Not valid for identification
We kindly ask you to provide us with your government issued photo ID.
In order to verify your identity the documentation submitted must satisfy the following requirements:
- Be readable
- Be valid
- Front-back copy
- Format: jpg, pdf, tif (max 5MB)
All the above-mentioned requirements must be satisfied.
Please send the documentation only once, specifying the username, to the following e-mail address:
[email protected] or by fax to 0043 512 39 64 39 603.
The document sent will be checked as soon as possible (within 24-48 hours of receipt). Once we have received the document, we will send you a confirmation email.
Please feel free to contact us if you have any additional questions.
Sincerely,
Valentina
GoldBet Staff
Dear R
Thank you for contacting us.
We kindly inform you that we have received your proof of address, but in order to verify your account you should send us a front and back copy od 2 types of identity document (Passport, Driving License, ID).
In order to verify your identity the documentations submitted must satisfy the following requirements:
- Be readable
- Be valid
- Front-back copy
- Format: jpg, pdf, tif (max 5MB)
All the above-mentioned requirements must be satisfied.
Please send the documentations only once, specifying the username, to the following e-mail address:
[email protected] or by fax to 0043 512 39 64 39 603.
The documents sent will be checked as soon as possible (within 24-48 hours of receipt). Once we have received the documents, we will send you a confirmation email.
