Ag Awards

GoldBet Casino - Money doesn't come :(

Complaint Info
Disputed casino GoldBet Casino
Reason Verification issues
Amount € 6000
Posted on July 15, 2014

I did play on goldbet casino and sports and i did win 6000€. Then I did make a withdrawal 7.02.2014 and they asked documents ID of me. I did send it to them and they did accepted that ok! Then they asked to veryfied my address and i did send my bill and they accepted that, but then payments partment asked a nother profe of address and i did send my visa bill. Then i havent hear them anything over a week. I did talk to the customer service but they did say soon, but checking one address shouldn't last over week. I hope that this issue will be solved soon as possible.

Posted on February 27, 2014

Dear harkins33,

We apologize for the delay in processing your payment, however, sometimes verifying documents can take longer than we require due to delays in verifying the significant number of different types of documents that are submitted. Your payment has been processed today on your credit card.

Thank you for your understanding and if there is anything we can do, please do not hesitate to contact us.

With kind regards,

The Goldbet Team

Posted on February 27, 2014

Goldbet approved my documents and withdrawal was success,but i´m still waiting money arrive my bank account. Everything seems to be ok now.

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