GoldBet Casino - Free Spins Not Credited

valleys United Kingdom
posted on February 5, 2014.

I deposited her with the code ASKGAMBLERS200 which gives a 200% welcome bonus and 25 free spins wager free on Twin Spin once you have played through your bonus. Whether you win or loose you are entitled to free spins. I spoke in depth with Michele and support before I deposited and specifically asked her how do I claim the free spins. I asked her when my balance reaches zero will the free spins be credited and she said yes. As soon as I played my money I contacted support and was told they would be credited Monday as they don't credit it on weekends. On Monday there were no spins in my account so I again spoke to support who said wait another 24 hours. I had to verify my documents then BEFORE the free spins were credited. They weren't willing to give them until I done this. So I done it. Then I had an email saying free spins have been credited but I need to have a positive balance to play them. It does not state this anywhere in the terms. When I said this they came back and said once your balance is equal or less than €1 your bonus is automatically forfeited!! Yes it does say that in the terms but it does not say anywhere that you have to get to exactly €1 it says you have to play all your money. You can't enter a slot with less than €1 so that is just an excuse because they don't want to credit the spins. At the end of the day that is what they should have said in the terms that you need to keep at least €1 in your account in order to play the free spins. But they don't!

posted on February 11, 2014.

Dear Valleys,

We apologize for the inconvenience regarding the bonus and free spins. Your request has been addressed and you have successfully received and used up the free spins. 

We thank you for pointing out the missing requirement in our terms and conditions that we have now amended. 

Thank you and please do not hesitate to contact us, should you have any questions. 

With kind regards,

The Goldbet Team

posted on February 15, 2014.

 Any updates here, valleys?