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Casino La Vida is closed, please try these instead:

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Casino La Vida

Player Rating 38 reviews
6/10
38 reviews
Complaint Response 3 complaints
2 days avg. 3 complaints
What we like
  • Various withdrawal methods
  • Mobile-friendly
  • Live chat open 24/7
  • Approved by eCogra
What we don’t like
  • International phone call fees apply
  • Low withdrawal limit
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino La Vida Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casinolavida.com
Established
2009
Licences
Malta Gaming Authority, Kahnawake Gaming Commission
Affiliate Program
Languages
English, German, Portuguese, Spanish, French
Casino Type
Download, Instant Play

Casino La Vida is a leading online casino that offers some of the hottest games currently available online. They are powered by Microgaming, a platform that continues to be one of the most popular in the online gaming industry. The casino is licensed in the jurisdiction of Malta.

Security and Fairness

Casino La Vida does a good job at ensuring that their players are kept safe. In order to ensure that your personal and financial details are kept out of harm's way, they have implemented 128-bit SSL encryption on their network. This technology prevents anyone from gaining unauthorized access to your data.

Although it is virtually common knowledge that Microgaming software is fair, Casino La Vida has taken the steps to show for certain that their casino is genuinely random. By clicking the eCogra "Safe & Fair" seal on the bottom of their website, you can read the latest third-party audit report yourself. In addition to guaranteeing that the games are fair, this report even includes the latest game return data.

StallCation

Complaints

Read the complaints other players have left for Casino La Vida. Learn more about complaints.

Show all complaints
Casino La Vida And Red Flush Casino had been confiscated my winnings total $380 by false claim.

Casino La Vida and sister casino Red Flush are completely scam/thieves. They were run around from last week when I made a withdraw request $180 from Casino La Vida and $200 from Red Flush Casino. My those little winnings together $380 came from after several deposits and spent time for a whole day I had sent all necessary documents they asked from me after requested withdraws last week.Last Monday they sent me an email stated that my both accounts are now verified and I would get my withdraw amount $380 within Tuesday. Whole day on Tuesday I waited to see my winnings into Neteller account but on midnight I felt they may cause me trouble where they already broken their words. I really hate those people who break their words. However, after midnight I had contacted with support to ask whats the matter for delay,then He told me my money $380 has been sent already where I have to wait 2/3 business day to see my money into my Neteller account. But I can say,who is a little literate,he/she knows transferring money into neteller account takes no more than 5 minutes. Well, yesterday at evening I again asked the progress about money transferring to support agent Ronald,then he told me my accounts had been locked and my winnings had been confiscated due to they reserve the right to pay winnings or not' Dear AskGamblers Admin and other players,please read my following conversations with Ronald yesterday then you will understand clearly :

--------------------------------------------------------------------------------
You are now chatting with Ronald
--------------------------------------------------------------------------------

Ronald: Welcome to the Casino . How may I assist you?

Me: Hi

Ronald: Hi there

Me: From last week keeping me telling that my withdraw gonna be pad tomorrow

Me: But still today I did n't receive any withdraw from casino la vida and red flush casino

Ronald: Please provide me with your casino log in name , so I may retrieve your account details. Please also specify the name of the casino that you are currently using.

Me: [email protected]

Ronald: A moment please. let me check on this for you.

Ronald: sorry for the delay. there seems to be a problem with our systems

Me: ok, I am here

Ronald: No problem. I wont be too long

Ronald: Lekhon, thanks for your patience. on which account was the withdrawal and may i ask if you know why your accounts are closed?

Me: My account closed?

Me: When?

Ronald: Looks like that happened today

Me: I have account with casino la vida nd red flush casino

Ronald: yes i see. they are both closed

Me: But why?

Me: I have withdraw request $180 from casino la vida and $200 from red flush casino

Ronald: ok, well, the only thing that i can see on the account is that the accounts have been closed due to them being locked to numerous other accounts on the casino and that the withdrawal has been confiscated. thats all i can see on the account. I can see if there is some more info that i can get out of the security team but, from past experience, i doubt that they will be able to tell too much as their work is quite confidential

Me: what?

Me: don't have any other account with both casinos

Me: even yesterday they told me I will get my withdraw by today

Me: Now I am asking about my withdraw,then you said my accounts are closed and my winnings went confiscated

Me: I don't understand what's going on there

Ronald: Well, its not about you having other accounts with us, its about other accounts that are linked to yours. Other people playing from the same pc as you or something like that. As i say, I am not 100% sure on the details

Me: Then please check my IP and mac address for more clarify

Me: don't have other accounts where I don't need any more

Ronald: Unfortunately i cannot do that for you, Lekhon. I do not have access to the same software and that they do, sadly :(

Me: But yesterday other guys had confirmed me that My cashin will be paid by today

Me: so,on pay day you said my winnings went confisicated

Me: are not these funny?

Me: I want my winnings in total $380

Me: Thats's it

Me: I am verified player of them

Me: how come they saying lie?

Ronald: Lekhon, it is most likely the case that we did not have the information, back then, that the casino security team has now. For this reason, the account might have appeared payable

Me: When they will pay my winnings in total $380?

Me: My winnnigs came after made several deposits

Ronald: they will not be payed as they have been confiscated due to negative information found by the casino security team. We do reserve this right as stated in the casino terms and conditions

Me: Already had deposits more than $100

Me: then pay me back my all deposits

Me: You have no rights to steal my deposits and winnings

Ronald: Lekhon, please calm down. No one is stealing from you. I will be able to find out from the casino security team if the funds will be refunded and send you an email with the information. its that ok?

Me: they should send me my all deposits with winnings,because I kept trust on them

Me: hang on

Ronald: ok

Me: See what email I got from them

Me: Hi Lekhon,

My name is Anniina, I am contacting you from the casino support.

Thank you for your submission of documents. Player security department has reviewed them and all is in place now. If nothing else is outstanding we will continue processing your withdraw tomorrow. Otherwise we will get back to you as soon as possible.

Please contact us again, should you have any further queries.

Best Regards

Anniina

Me: Everything were fine and ok before today

Me: My documents were verified that I got confirmations

Ronald: I have explained this tio you before, Lekhon. We did not necessarily have this information available to us when the documents were received

Ronald: unfortunately the casino security team have to approve a withdrawal before the payment can be made

Me: Then I will post complaint in to forum

Me: Its totally unfair and bad casino activities

Me: The player security team had confirmed that my documents were verified

Me: Everything were ok

Me: now you saying they had confiscated my winnings

Ronald: You are welcome to post your complaints wherever you wish, Lekhon. Unfortunately there is nothing that i can do for you about this. the only thing that i can offer to do si to find out if your deposits will be refunded

Me: so you guys steal my $380 from me?

Ronald: No one stole anything from you, Lekhon.

Me: Then ask them to pay my wnnngs please

Me: IMy winnngs came from my deposits

Me: I did n't claim any no deposit bonus

Me: You know what I mean?

Ronald: I do, and i will have to get back to you via email. I will not be able to get an answer from them right now. It is a matter that i will have to escalate and they will have to get back to me

Me: ok

Me: I will wait for your feed back

______________________
______________________

After happening all those with me,can't I say them thieves/scammer? I kept my trust on them,made several deposits from my neteller account then finally I won a little amount altogether $380. The other interesting thing I had experienced there is withdraw request remains more than 48 hours where they clearly posted their terms site is maximum 24 hrs!

Post comment:

staus Unresolved
0

Complaint Statistics

Resolved 1
Avg. Amount $ 103
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Top reviews from our players

Easy acces, good bonuses and smooth software. KYC is fast.

Their responsible gaming practices is misleading cause support has to set limits for you where they clearly set it to their advantage. I asked for a locked/ self excluded account forever and they just closed the account. AtFortunalounge Support you'll have to admit a ''gambling problem'''until self-exclusion is valid. Support doesn't gets you (or pretends), is rude and arrogant and not even slightly helpful. This is the downfall of what could've been the best casino.

Inactive user
1/10

Nothing to like her if I have - stars I will put -10.

2 times they offering me 100% with free spin in Pikini party. Pikkini party is error from them system, first time I was thinking its ok no need. But second time same problems.They left in you chat 15 -30 min and they closed sometimes without any reason.

All them games stuck you should connect between 3 or 7 times in 1 game if you want spin more then 30 spin. Is much stress lose money and time. Nothings good.

I wonder how is possible casino like this get 8 review. It's should be under 0.

Casino La Vida :

Well I've seen some ground with them over the years ill give them full marks for presentation, livechat, game stability,
and a few payment methods and I'll end there on the positive things.

Well first off customer support is a little argumentative, slow, and uninformed the last conversation I was
left wondering ..."am I sitting in a pub with a prickly patron" ... guys have slipped over the years.

Also same thing about Ecopayz they take cash but wont pay cash somebody needs to do some updating
its getting confusing figuring out which place does it and doesn't I'm checking everything since that last incident
with joy.

But yeah that last experience was a shocker mate and I call it like I see it standards have slipped the agent
that I spoke with screamed problems and I didn't look past that point honestly.

I liked the bonus which came via text and emails. Many of them. All from John Hughes, I can't understand the high ratings on Ask Gamblers !

Customer support is the worse I've ever seen. Leave you hanging forever and never did respond or helped me then logged off. Brandon, the service agent is absolutely terrible!

None of the games were working for me at all. Just kept getting a DNS error. Wrong server, etc etc.. While I played on LaVida I thought it was my puter so I opened another window and tried Omni. Worked fine. Tries different browsers, Nothing. Tried calling their 800 number 1 866 7452416, said it was some conference line. OMG ! What kind of customer support and crap casino is this? Seriously people ???? I can't be the only one experiencing this. I rated a 1 and they are lucky they even got that !

- Gameplay its working good like for my old laptop
- Reload bonus
- Tournaments in instant version

In begging I choose USD. Later I asked for change currency but If I accept to loose loyalty points (not big deal).

I love the withdraw, I just made a withdraw last weekend LATE Saturday early Sunday morning, and it was in my Bank early Monday morning, with echeck, I deposited with my debit card, withdraw with my echeck!!

Bonus points that are that I can use, been playing off an on here FOR 12 years and I still dont have one bonus point redeem

Inactive user
7/10

One of favourmicrogaming casino.

I already cashout only one time at this casino and next I always lost here, but this is the place one of my favour microgaming casino, nice support especially always give bonus via email

Inactive user
7/10

Casino La Vida is yet another classic Microgaming powered casino. I can’t recall when did I signed-up with them, because it was long time ago. As to their long term customer, allow me to say that this is a safe and trustworthy place to play. I haven’t make any deposit recently but they should maintain their good reputation according to my experience. Back in time Casino La Vida along with Red Flush was one of my favorite Microgaming’s places to deposit my money in and spend some quality time. And I also made decent number of cashouts with not an single issue.

For the past 2-3 years Casino La Vida is part of the huge Fortune Lounge Group of casinos. I would say they know how to do business and they do care about their customers. They keep sending very attractive bonus offer both trough email and your home door. And of course there are so wanted Free Spins too. If your passionate gambler it’s going to be hard to resist their offers, which means, you will make that deposit no doubt. Pending time is 24 hours and as per withdrawal it would take 2 to 3 days. I know we want to get paid within minutes which is possible at some casinos , sometimes I would mind 2-3 waiting my winnings money but it’s really not a big deal because nowadays what really matter is that you know you are playing in safe and reputable casinos.

But impatient like I am, I started avoid La Vida and look at other casinos with faster cashout time. Lately my places to play are casinos with 24 hours cashout time frame. When it comes to Live Support and customer service they simply rock and they are available to answer customer queries anytime. It happened that I received Free Spins offer via post but when it was delivered, FS offer already expired. I contacted Live Support and guess what happen..  Free Spins were added to my account and I used them. To me, this is excellent customer service. There is many free-roll tournaments here and I would strongly recommend la Vida to spend your time in.

Just join this casino and won $$$! Couldn't come in a better time having continuously losing from others casino. Thank you so much! ;)

I made a withdrawal through bank transfer with no problem and no question asked. Very nice and fast customer service on live chat I surely be back!

Inactive user
9/10

What needs to be here still say the fact that the Casino La Vida owned by the well-known Red Flush casinos, which enjoys a very high reputation in the world of online gambling, I would say absolutely deserved.

After downloading and installing the casino you will have access to everything Microgamnig and Qucikfire platform can currently offer to the players. While you are still thinking about whether to sign-up here I'll just tell you now have a very interesting bonus offer. What is it about? It's up to you to discover. Every game here is perfectly designed graphically, it is one of the reasons why in my opinion Microgaming untouchable on the look and sound among competitors. Thunderstuck II, Cool Wolf, Avalon II, these are just some of the slots that are leading in terms of animation, at least to me did so.

I've invested at La Vida Casino over 500 € for half a year, I can say that I now somewhere almost in the same I keep it around 450 €, sometimes I fall on Avalon II below 350 € and get back to playing 500+ Slot Game of Thrones. The biggest losses I've suffered at roulette, the rest is mostly positive. On the other hand, a greater loss is to be expected when you're playing such a game as it Roulette, put € 30 on black and three times in a row gets red, for me is you better invest € 90-100 on a jackpot slot game that does not require stake greater than 2 €. You just get the 50 opportunities to win much bigger prizes than the red / black roulette game.

When it comes to customer support, I'm not too experienced at this point. Mostly I used their option to change the password because it has happened at least 5-6 times to forget. Option payments using Skrill as the Red Flush casino using Neteller, so little combine. Excellent casino, recommendations serious players.

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