I requested a withdrawal of my small balance of $309 a week ago and received an email advising I would receive a further email from them IF REQUIRED. 3 days later I received no such email so queried the progress of my withdrawal with a live chat person and was told to 'be patient' as it was the Monday after the weekend there. I then waited 3 more days and chatted to a rep today who advised they will escalate to their claims dept due to the time being taken to process my request and that they will contact me within 24-48 hours (possibly with a verification request that was never sent) further delaying my request. Not happy.
Spoke to a live support person again today who advised the money has been paid to my account but will take 3-7 days to show up in my account. Based on this, it will mean I will have waited approximately 2 weeks to receive my money from the time I requested it (assuming I do in fact receive it).
We sincerely apologise for the delay in processing your withdrawal.
Your withdrawal should reach you either today or tomorrow.
Payment was finally received yesterday.
Based on player's last comment, we consider this case as resolved and it is now officially closed.
Casino La Vida complaints
- 1 of 3 resolved
- 1 day avg response
- 6 days avg complaint life
- 103 USD avg amount
Casino La Vida - Refused paymentUnresolved
Casino La Vida - Refused payment
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Casino La Vida And Red Flush Casino had been confiscated my winnings total $380 by false claim.Unresolved
Casino La Vida And Red Flush Casino had been confiscated my winnings total $380 by false claim.
Casino La Vida and sister casino Red Flush are completely scam/thieves. They were run around from last week when I made a withdraw request $180 from ...Read more
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