Casino La Vida - Waited a week and still no refund

ozhsv Australia
posted on September 9, 2015.

I requested a withdrawal of my small balance of $309 a week ago and received an email advising I would receive a further email from them IF REQUIRED. 3 days later I received no such email so queried the progress of my withdrawal with a live chat person and was told to 'be patient' as it was the Monday after the weekend there. I then waited 3 more days and chatted to a rep today who advised they will escalate to their claims dept due to the time being taken to process my request and that they will contact me within 24-48 hours (possibly with a verification request that was never sent) further delaying my request. Not happy.

ozhsv Australia
posted on September 11, 2015.

Spoke to a live support person again today who advised the money has been paid to my account but will take 3-7 days to show up in my account. Based on this, it will mean I will have waited approximately 2 weeks to receive my money from the time I requested it (assuming I do in fact receive it).

posted on September 14, 2015.

Hi 0zhsv

We sincerely apologise for the delay in processing your withdrawal.

Your withdrawal should reach you either today or tomorrow.


Fortune Lounge

ozhsv Australia
posted on September 15, 2015.

Payment was finally received yesterday.

posted on September 18, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.