Ag Awards

Casino La Vida - Waited a week and still no refund

Complaint Info
Disputed casino Casino La Vida
Reason Delayed payment
Amount $ 309
ozhsv Australia Message
Posted on September 18, 2015

I requested a withdrawal of my small balance of $309 a week ago and received an email advising I would receive a further email from them IF REQUIRED. 3 days later I received no such email so queried the progress of my withdrawal with a live chat person and was told to 'be patient' as it was the Monday after the weekend there. I then waited 3 more days and chatted to a rep today who advised they will escalate to their claims dept due to the time being taken to process my request and that they will contact me within 24-48 hours (possibly with a verification request that was never sent) further delaying my request. Not happy.

ozhsv Australia Message
Posted on September 11, 2015

Spoke to a live support person again today who advised the money has been paid to my account but will take 3-7 days to show up in my account. Based on this, it will mean I will have waited approximately 2 weeks to receive my money from the time I requested it (assuming I do in fact receive it).

Posted on September 14, 2015

Hi 0zhsv

We sincerely apologise for the delay in processing your withdrawal.

Your withdrawal should reach you either today or tomorrow.


Fortune Lounge

ozhsv Australia Message
Posted on September 15, 2015

Payment was finally received yesterday.

Posted on September 18, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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