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Sugar Casino

7.46
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Sugar Casino Review

  • Features a wide range of games from multiple providers, including some progressives
  • Mobile-friendly casino
  • Live chat included
  • Contains an actual live dealer casino
  • Secured with SSL encryption
  • Live chat not available 24/7
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General info & Latest Promos
Website http://www.sugarcasino.com
Established 2015
Owner Flavidus Limited Casinos
Casino Promotion Sugar Casino: 100% up to €500 + 50 Extra Spins on Starburst

Sugar Casino is an online casino where members can enjoy a range of games. These vary from video slots and table games to live games. The casino is also home to multiple platform providers which include Microgaming, NetEnt, Play’n GO, Betsoft, Quickspin, Pragmatic Play and Evolution Gaming. The site can be reached instantly or on the go and is available in several languages including English and German. The casino is licensed and regulated under the laws of Malta.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States of America, Us Minor Outlying Islands, US Virgin Islands, Greece, United Kingdom, Ivory Coast, Netherlands, Slovenia & Hungary. The full list can also be found under ‘More Casino Details’.

Virtual Games

There are plenty of video slots for members to enjoy here for those who like spinning the reels. Members will find titles from leading names like NetEnt, Microgaming and Play’n GO. They can filter games by provider, use the casinos A-Z filters and use their search engine. Titles include the Starburst Slot, Neon Staxx SlotMega Moolah Slot and Finer Reels of Life Slot.

Those who like table games will also have a vast variety to choose from including variants of both blackjack, roulette and other classic games. These include Spanish Blackjack, American Roulette and Baccarat. 

In addition to that, members can also enjoy a selection of video pokers for those who like betting with cards. These include games like Joker Poker, Deuces and Joker and Double Joker. 

Live Casino

Players who like betting with live dealers can enjoy the live casino here hosting games from numerous providers like Evolution Gaming and Ezugi. Members can pick from a selection of live rooms like Live Roulette, Live Blackjack and Live Baccarat.

Mobile Gaming

Members can also access Sugar Casino on the go through most smartphone and tablet devices running on iOS and Android. No app is required since members can simply log in through a mobile browser to access a large selection of the casinos games. 

Support

Players who need assistance can use the casino's live chat facility which is available 7 days a week, 10:00 – 23:00. Support can also be reached by email and an online contact form. 

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players personal and financial transactions secure. 

They also use a random number generator to keep their games fair and random.

Screenshot

Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Côte d’Ivoire
    • Greece
    • Hungary
    • Italy
    • Netherlands
    • Romania
    • Slovenia
    • Spain
    • Sweden
    • U.S. Minor Outlying Islands
    • United Kingdom
    • United States [56]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Puerto Rico
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail Email: [email protected]

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Sugar Casino Reviews by Players

RATE CASINO AND WRITE A REVIEW

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Reviewed on February 17, 2020

LIKED

The only thing that you might like this casino is that if you google it, it is easy to see that it's not worth playing at!

Well it has few games to choose (Only real pro I can come up with)

DISLIKED

Their ToS is total scam. They will find every possible way not to pay you. You have to look closely at games that are restricted to play with bonus money + you will assume that you don't need to check it because when you enter some games your balance will show at 0€, making you think that you just can't play this game with bonus money, but no, trust me, you are in the wrong. First time I'm encountering such problems. I feel disgusted and scammed. Avoid at all cost!
SUGAR CASINO REPLIED ON FEBRUARY 19, 2020
Hi TDOSIUS13

Thank you for your feedback!

A list of all games that are forbidden to play with an active bonus are always available for reading in Our Bonus Terms: https://www.sugarcasino.com/bonus-terms

Unfortunately we do not have a system that block the access to these games, but is very important for us that all members are aware of the terms before starting to play.

We are really sorry to hear your disappointment but all our customers know that we are fair. We are just applying our terms and conditions that represents the legal basis of ours site's relationship with the user and the protections of both.

We ask you to please carefully read the terms before playing again in order to avoid situations like this in the future and if there is something unclear feel free to contact us, we are always willing to answer any questions that you might have.


With sweet regards
Sugar Casino
Hybris95 7 reviews
Germany
Reviewed on February 14, 2020

LIKED

You have a good variety of games to choose from. The search engine for Slots is good to go. The Desing of the site looks nice. But that is all for me already with the points I like here.

DISLIKED

I've played twice now with a Bonus there and I had super bad luck as it seems. I haven't experienced anything like this on any casino out there. I haven't won a single Bonus, I've just spinned towards my 0 Balance but this could be just very bad luck as I already stated since this Casino is licensed. But this is not the frustrating thing here.

I am a player from Germany and I experienced HEAVY issues with the connection of the site at ANY game. Not a single Slot, doesn't matter what provider it is made from, went smooth without disconnects. Also If I wanted to write at the live chat I suddenly randomly get disconnected and logged out and have to do it all over again, this has happened extremely often and sometimes up to 5 times in a row!
When I finally managed to connect to the livechat and tell about my issues they told me there aren't any problems with the Casino at the moment and I should clear all my cookies from my browser etc. Of course I already did that before, I also tried 3 different browsers. Nothing worked for me, my internet connection was stable all the time as well.
I played on a lot of other casinos also at the very same day just shortly after and I didn't experience any trouble there.
This after all made my experience very very bad and I can't do anything about it. Losing is one thing, it happens at casinos, but having those type of connection issues are ruining the game experience extremely.
SUGAR CASINO REPLIED ON FEBRUARY 19, 2020
Hi HYBRIS95,

Thanks for dropping by! We're really glad that you like our game selection, we put a lot of time and effort into the range, so it's nice when players appreciate it.

Regarding the issue you were having while playing we have opened further investigation with the relevant team in order to sort it out.

Please get in touch with our support team via live chat or e-mail, we will be happy to help you.

We hope that your experience with our casino will be better moving forward!



Sweet regards
Sugar Casino
Joanito 12 reviews
Message
Reviewed on November 30, 2019

LIKED

The lay-out is cool nothing more positive to say literally have alot of games but that's about IT, also have live casino but this is Mobile version nothing else to say.

DISLIKED

- Bad customer support closing chat when they don't like you
- Never replying to e-mails
- Account verify takes 14 data
- Alot of crash with games when u win some u get internal error 221 and Different errors
-Disrespectful staff like Dennis
They do not have real license from Malta its from Curaçao
SUGAR CASINO REPLIED ON FEBRUARY 10, 2020
Dear Joanito,

We are sorry to hear you had a bad experience with us.

we have checked closer into your account and could confirm that your account verification as all your e-mail have been handled in reasonable time and within the relevant time limits.

We couldn't neither find any disrespectful attitude from our Customer Support Team that is always doing the best to provide an excellent work.

Our Casino has a license from Malta that ensures that the site complies with the law and allows customers to feel that they have nothing to worry about when it comes to their duties, security or money, and that all games are fair.

If case you should have any question, please get in touch with us, via our 24/7 live chat, our support team will be happy to give you further guidance.



Sweet Regards
Sugar Casino

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