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Sugar Casino

VERYGOOD 8.24
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

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Sugar Casino review

  • Features a wide range of games from multiple providers, including some progressives
  • Mobile-friendly casino
  • Live chat included
  • Contains an actual live dealer casino
  • Secured with SSL encryption
  • Live chat not available 24/7
General info & Latest Promos
Website http://www.sugarcasino.com
Established 2015
Owner Flavidus Limited Casinos
Casino Promotion Sugar Casino: 100% up to €500 + 50 Extra Spins on Starburst

Sugar Casino is an online casino where members can enjoy a range of games. These vary from video slots and table games to live games. The casino is also home to multiple platform providers which include Microgaming, NetEnt, Play’n GO, Betsoft, Quickspin, Pragmatic Play and Evolution Gaming. The site can be reached instantly or on the go and is available in several languages including English and German. The casino is licensed and regulated under the laws of Malta and Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States of America, Us Minor Outlying Islands, US Virgin Islands, Greece, United Kingdom, Ivory Coast, Netherlands, Slovenia & Hungary. The full list can also be found under ‘More Casino Details’.

Virtual Games

There are plenty of video slots for members to enjoy here for those who like spinning the reels. Members will find titles from leading names like NetEnt, Microgaming and Play’n GO. They can filter games by provider, use the casinos A-Z filters and use their search engine. Titles include the Starburst Slot, Neon Staxx SlotMega Moolah Slot and Finer Reels of Life Slot.

Those who like table games will also have a vast variety to choose from including variants of both blackjack, roulette and other classic games. These include Spanish Blackjack, American Roulette and Baccarat. 

In addition to that, members can also enjoy a selection of video pokers for those who like betting with cards. These include games like Joker Poker, Deuces and Joker and Double Joker. 

Live Casino

Players who like betting with live dealers can enjoy the live casino here hosting games from numerous providers like Evolution Gaming and Ezugi. Members can pick from a selection of live rooms like Live Roulette, Live Blackjack and Live Baccarat.

Mobile Gaming

Members can also access Sugar Casino on the go through most smartphone and tablet devices running on iOS and Android. No app is required since members can simply log in through a mobile browser to access a large selection of the casinos games. 

Support

Players who need assistance can use the casino's live chat facility which is available 7 days a week, 10:00 – 23:00. Support can also be reached by email and an online contact form. 

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players personal and financial transactions secure. 

They also use a random number generator to keep their games fair and random.

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Sugar Casino Reviews by Players

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germanplayer 27 reviews
Germany
Message

LIKED

Better don't play here, sorry for this clear statement. This is the updated review from my review in june this year.

Good games offer. Member of a trustful group of casinos.

DISLIKED

Well....for a not longer newbie casino they have several problems:

Withdraw times too long.

Live support not really helpful...and sometimes just ignore you, greetings to naome^^ (but fast and friendly the most times).

It seems they don't like it, if you deposit and withdraw to often^^....if you do this, they don't let you use the most used methods, like neteller and skrill, and punish you to use bank transfer or somethings like this!!!! When you ask why you can't use neteller...you never get a reply..not in the live chat and not from the "financial department" lol^^...so it seems its just a politic to get your money in the casino.
SUGAR CASINO REPLIED ON DECEMBER 14. 2016
Dear Germanplayer,

Thank you for taking the time to review our casino!

To start with the positive side; I'm happy to see that Naome is mostly fast and friendly - I do apologize if sometimes our support takes a bit too long to answer, as you know we like to take care of our clients properly and our chats might be a bit longer than usual...therefore you might need to wait slightly longer than somewhere else.

I'm a bit more surprised about the payment methods as we do not "remove" payment methods form players when they win - that would not be in our interest to use only wires to pay our clients :-)

If you do not have access to Skrill or Neteller, it might be due to the fact that you did not use those methods to deposit? Or your accounts are not verified and we are unable to send the funds to those methods? And finally did you check the country restrictions of those methods?

I really hope that we will manage to let you change your mind about us!

Thank you again for your review,

Best Regards,
SugarCasino
sarayang 19 reviews
Finland
Message

LIKED

Many games options, support and account Verification are fast. I always like to use match bonus, this is the one casino offers many kinds of deposit bonus. I like it.

I made 100 euros deposit and got 150% first deposit bonus, but couldn't manage to finish the bonus wagering. Then I made second 100 euros deposit and got 125% deposit bonus, luckily finished the wagering and I have made withdrawals requests, withdrawals are still pending.

DISLIKED

Let's see how my withdrawals process will be, then I will know more about this casino. Hopefully it's a trustful casino!:)
SUGAR CASINO REPLIED ON DECEMBER 14. 2016
Dear Sarayang,

Thank you so much for taking the time to review our Casino!

Congratulations on your winnings!

Best Regards,

SugarCasino
germanplayer 27 reviews
Germany
Message
Reviewed on June 29. 2016

LIKED

Ok, Sugar Casino is all in all a trustful place. The group has many other casinos and you can play here safely.

Nice offer from games

Various promotions

Payout Rate is good

Payout times are various... in the week nearly instant, at the weekend I think they dont process payouts

customer support is 24/7

I can recommend this casino, but there are better places for sure

DISLIKED

Its a new casino but they must really change some things very fast:

Customer support is always available, but the most agents give you dumb copy and paste answers and tell you "write an email to the department in charge"

Technical department doesnt work at weekends *lol.....unbelievable i think

Bonus offers are good, but they doesnt work correct ( you get it, but you must always beg for it)

Reaction time from the email support is also too various ( i think not enough qualified personal)

Withdraws are not processed at the weekend
SUGAR CASINO REPLIED ON JUNE 30. 2016
Dear germanplayer,

Thank you very much for the time you took to review our casino!

As you said as a new casino, there is always things to be improved and we are working hard on it!

The payments should be available 7/7 very soon as our payment team is growing from July!

For the customer service, we are also applying now new training methods, professional conferences and personalized training sessions.
Hopefully, you'll see some nice changes in the next few weeks!

Thank you again for reviewing our platform!
Best Regards,
Sugar Casino

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