Sugar Casino

Item: Sugar Casino
Rating: 1
Author: Sharon D.

Sugar Casino

The casino is closed.

Player Rating 49 reviews

5.3/10

49 reviews

Complaint Response 45 complaints

2 days avg. 45 complaints

What we like

Wide range of providers
Mobile-friendly casino
Live chat
Live casino
Secured with SSL encryption

What we don’t like

Live chat not available 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

Sugar Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.sugarcasino.com

Established

2015

Licences

Kahnawake Gaming Commission

Company

Starscream Limited Casinos

Affiliate Program

Sugar Casino Affiliates

Languages

English, Finnish, German, Norwegian, Japanese, French

Casino Type

Instant Play, Mobile, Live Casino, Crypto Casino

Deposit Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafecard, Visa, Skrill, Payz, Interac, Flexepin, MuchBetter, Jeton, MiFinity, CASHlib, CashtoCode, Bitcoin, Ethereum, Tether, Litecoin, TRON

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Skrill, MasterCard, Payz, Interac, MuchBetter, Jeton, MiFinity, Paysafe Card, CashtoCode, Bitcoin, Ethereum, Tether, Litecoin, TRON, Rapid Transfer

Withdrawal Fees

Withdrawal Limit

EUR 12,500 per week, EUR 50,000 per month

Currencies

Canadian dollars, Euros, Norwegian kroner, US dollars, Japanese yen, Peruvian nuevos soles, Chilean pesos, Brazilian reals, Bitcoin, Ethereum, Tether, Litecoin, TRON

Pending Time

0-96 hours

Withdrawal Times

E-Wallets 0-48 hours
Bank Transfers 4-6 days
Card Payments 4-6 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Betsoft, Play'n GO, iSoftBet, Quickspin, Ezugi, GameArt, Xplosive, Pragmatic Play, High5Games, Elk Studios, Yggdrasil Gaming, Kalamba Games, Oryx Gaming, Gamomat, Thunderkick, Blueprint Gaming, Booming Games, Felt Gaming, Push Gaming, Relax Gaming, Nolimit City, Tom Horn Gaming, Spade Gaming, Big Time Gaming, Red Tiger Gaming, Wazdan, Merkur Gaming, Hacksaw Gaming, ReelPlay, Games Lab, Boomerang, Endorphina, Stakelogic, Swintt, Revolver Gaming, Fantasma Games, Peter & Sons, Reevo, Avatar UX, Platipus Gaming, Playson, Skywind Group, Iron Dog Studios

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Sugar Casino is an online casino where members can enjoy a range of games. These vary from video slots and table games to live games. The casino is also home to multiple platform providers which include Microgaming, NetEnt, Play’n GO, Betsoft, Quickspin, Pragmatic Play and Evolution Gaming.

The site can be reached instantly or on the go and is available in several languages. The casino is licensed and regulated by by the Kahnawake Gaming Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States of America, US Virgin Islands, Greece, United Kingdom, Ivory Coast, the Netherlands, Slovenia and Hungary. The full list can be found under ‘more casino details’.

Mobile Gaming

Members can also access Sugar Casino on the go through most smartphone and tablet devices running on iOS and Android. No app is required since members can simply log in through a mobile browser to access a large selection of the casino's games.

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players personal and financial transactions secure.

They also use a random number generator to keep their games fair and random.

Support

Players who need assistance can use the casino's live chat facility which is available 7 days a week, 10:00 – 23:00. Support can also be reached by email and an online contact form.

Virtual Games

There are plenty of video slots for members to enjoy here for those who like spinning the reels. Members will find titles from leading names like NetEnt, Microgaming and Play’n GO. They can filter games by provider, use the casinos A-Z filters and use their search engine. Titles include the Starburst Slot, Neon Staxx Slot, Mega Moolah Slot and Finer Reels of Life Slot.

Those who like table games will also have a vast variety to choose from including variants of both blackjack, roulette and other classic games. These include Spanish Blackjack, American Roulette and Baccarat.

In addition to that, members can also enjoy a selection of video pokers for those who like betting with cards. These include games like Joker Poker, Deuces and Joker and Double Joker.

Live Casino

Players who like betting with live dealers can enjoy the live casino here hosting games from numerous providers like Evolution Gaming and Ezugi. Members can pick from a selection of live rooms like Live Roulette, Live Blackjack and Live Baccarat.

Complaints

Read the complaints other players have left for Sugar Casino. Learn more about complaints.

Show all complaints

Submit complaint

Missing withdrawal part

Hi. on 10.01.2024 I got my withdrawal from sugar casino. withdrawal was done with ethereum. But insteadt of 30.88€ I just got 17.49€ They support started an investigation on 10.01. but they can't give me any information and they say I have to wait. But I think 3 weeks is more than enough.

Kind regards

Resolved

Not amending Email typo which is causing issues with KYC

When I signed up to sugar casino I made a typo on the email as I have dyslexia. I finished the email as @outllok.com when obv it should be @outlook.com.

I have been on chat numerous times to get it amended and keep getting told to email. I have emailed numerous times (see attached evidence). No one responds to me. So the email is not being updated.

This is causing issues for me to do KYC as I've uploaded my documents numerous times but they aren't being verified and the message in my account keeps saying they will email me. But obv I can't get those emails as they are going to a non existent account due to the typo.

I have 70 euro in the account and need help having this mediated so the email is amended.

Thank you!

Resolved

$70

Winnings problem

I was playing on sugarcasino and had winnings of 1000 euros in withdrawal.
While my winnings were in withdrawal and my balance at 0.00 I got some free spins which I then played until my balance was at 0.00. After that I cancelled my withdrawal of 1000euros so I could play more but right after the cancellation they reset my balance from 1000 to 50 euros claiming I broke the term "2.1.4. For Free Spins offered without a deposit requirement, the maximum amount of winnings that can be withdrawn is 50 EUR (or the equivalent in any other currency)". the 1000 euros was won by my own deposited money not by any bonuses or freespins.

Resolved

€1,000

Stalling my €2,500 withdrawal

Made a withdrawal on the 27th of November which was not processed. The funds were returned to the casino account. Made a 2nd try on the 1st of December which doesn't get processed either. The amount is 2500€ and since they removed the Trustly method, it seems really difficult to process any withdrawals.

Rejected

€2,500

KYC Verification issues

I have a pending withdrawal of 541 € on sugar casino.

I did send in my KYC verification document to gammix ltd on the 28th of October.

But somehow they haven't been able to process it or give me any feedback on the matter since that day.

The support agents only tell me they have notified the relevant department and that they ”probably” are gonna process it soon.

I mean it's been like 2 weeks soon since they got my documents. I don't see any justification for not even getting any feedback on the matter.

Rejected

€541

Delayed verification beyond reasonable time and a horrible support experience

Hello,

I've played on sugarcasino for a few years and never had any issues,

On the 24th of october I managed to win a lot of money (for me that is)

So I made a withdrawal, that's when the issues started.

They asked me for KYC documents that I sent in and provided some extra documents due to them not being enough on the 30th of October.

I'm trying to get answers to what is delaying my verification but I get no real answer from anyone of the support staff members that I've talked to. They all say different things, all from not knowing there's a KYC to some standard answer like ”there are currently many withdrawals so please be patient”

The withdrawals are 2 different of a total of 3100Euros

Please help me get in contact and try to sort this out.

Resolved

€3,100

Delayed withdrawal and verification process

Hi. I requested a withdrawal for 224€ from Sugarcasino 2021-10-10 and was asked to provide the KYC documents. I sended all documents and while I was waiting i got lucky again and made another request for a withdrawal on 800€.
I recieived a mail that they needed a copy for a bank statement on 2021-10-23 wich I sended the same day. I have been in contact with the livechat wich is pretty hard to connect to sometimes and they say that they will send a note to the concerned department.
Can someone help me understand why this process is taking so long?

This kinda sucks because I really like Gammix sites and I wanna continue playing there. I have the same issue on Locowin wich is owned by Gammix as well.

Best Regard
/David

Resolved

€1,024

Delayed Payment & Technical Issues

I made a withdrawal request of $600 on October 7th. The request was pending for a few days and the I chatted into support, indicating that an email was sent requesting documents. (I received no email) I then sent in the documents that day, and the receipt of the documents was acknowledged by support. I was asked to wait 48 hours for verification. This was 6 days ago. I canceled the request to change the withdrawal method. Now I cannot request the withdrawal because every action (including opening games) draws a system error. I’ve been unable to resolve this with support because either the chat is not answered or because the agent disconnects the chat. I am looking for assistance from a casino representative to complete this withdrawal.

Resolved

$600

Been waiting 5 weeks for my declined deposit to get returned to me

At 13/09 I made 2 deposits, for some reason they got declined. After 2 weeks I got an email saying they're working on it, it's now 15/10 and I have still yet to receive my money back. Have been talking to support daily and they keep telling me their financial department has not come back with them yet.

Resolved

€50

Verification and payout stalled by casino

Hello,

After my first cashout request on 03.09.2021 of 1000 USD which I cancelled later on, system errors occured on the website with every action I took.

After I contacted the support, I was told to verify my account sending them following documents for verfication:

proof of identity
proof of address
proof of bank account

I sent those documents as requested on the 09.09.2021.

On the 15.09.2021 I received an answer that the mail was forwarded to the "relevant team".

After another week I received on 24.09.2021 two mails from them 1 mail saying that my account is still being verified and another mail with this content:

"Kind reminder that there are outstanding documents for your account verification.

Please refer to the previous communication sent from our department for more details."

Unfortunately it was never communicated which documents are outstanding in the whole process as I have sent all initially requested documents to them.

Very unhappy with the communication and verification process.

Br,

David

Resolved

€1,000

Sugar Casino Complaint Stats

Resolved 38 / 41

Avg. Amount $2,607

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

5.3/10 ● 49 reviews

Top reviews from our players

TlowBLock

2 years ago

10/10

Normally I don't like to give 10/10 stars as everyone can improve small things. But these days something super insane happened, which made me so happy. I made an account with my husband together and we played live casino.
One the first table I was so good that I doubled the balance. Next table again. Then on the next one I bet 1k on my fav number. Guess what came? Insane really.
First part of my money came already on the same day.

Hello TlowBLock, Thank you so much for your positive feedback. We're really glad to hear that you are happy with our services. Congratulations for your winnings...! We hope that you will have always a better experience with our casino moving forward! Sweet Regards, Sugar Casino.

Sugar Casino 2 years ago

SliemCoad

2 years ago

8/10

I am big fan of the VIP team at Sugar Casino. They really take care about good players. Made many bad experiences with other Casino that don't take player serious that deposit a lot. But with Sugar its different, I get my withdrawal always on the same day + I get many personal offers and things for free.

Hello SliemCoad, Thank you so much for your positive feedback. We're really glad to hear that you are happy with our services. We hope that you will have always a better experience with our casino moving forward! Sweet Regards, Sugar Casino.

Sugar Casino 2 years ago

Kurt777

2 years ago

9/10

Made my biggest win on Live tables at Sugar Casino this weekend. Played 1h at Roulette and finally hit my number. What a feeling to hit the number on that you put 50€. Verification was very easy and fast with them. I already have the first part on my wallet.

Would have been amazing if they withdrawal directly everything but they have limits so I will get my money weekly. That's what they have told me in the email.

Hello Kurt777, Thank you so much for your positive feedback. We're really glad to hear that you are happy with our services. Congratulations for your winnings...! Regarding the withdrawal, all the withdrawal are being processed as per our terms & conditions. Sweet Regards, Sugar Casino.

Sugar Casino 2 years ago

SamCletchersB

2 years ago

9/10

I like so much about Sugar Casino. Welcome bonus is very cool, to get a nice start. I started playing with them 2 years ago. One week ago I played again and saw they changed the complete website. ITs looking so cool now. Much probs to them.

Hello SamCletchersB, Thank you so much for your positive feedback. We're really glad to hear that you are happy with our services. Sweet Regards, Sugar Casino.

Sugar Casino 2 years ago

Firfunsen

2 years ago

10/10

In the middle of a game on Sugarcasino, I ran into an issue with a withdrawal. Got on the live chat and connected with Emma. She dug into the matter, kept me in the loop throughout and made sure the withdrawn funds landed in my account This agent from customer support is a rare gem.

Hi Firfunsen, Thank you so much for your positive feedback. We're really glad to hear that you are happy with our services. We will share your feedback with our team to let them know to keep up the amazing work. Sweet Regards, Sugar Casino.

Sugar Casino 2 years ago

MitorwL

2 years ago

10/10

Mega moolah on Sugar Casino is where I hit my biggest jackpot, 13K after 1.5K deposit, almost ten times what I bet. 6 months ago I won 3.1K.
I could withdraw instantly, but definitely will make me come back after amazing gambling sessions like this. No problem to withdraw a part of my earnings.

Hi MitorwL, Congratulations for you winnings & thank you so much for your positive feedback. We're really glad to hear that you are happy with our services. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. Sweet Regards, Sugar Casino.

Sugar Casino 2 years ago

PitbullDoggys

2 years ago

9/10

Tried these guys out afternote playing for one year. Seems like they improved a lot from last time. I see a lot more game providers and when I asked the Support they offered me strait a way free spins for free.

Last year I was a bit disappointed from Customer support but seems like they really improved. Another think would be that the withdrawal are not instant like some other Crpyto Casino have but that also normal for these kind of Casinos.

Hi PitbullDoggys, Thank you so much for your positive feedback. We're really glad to hear that you are happy with our services. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. Sweet Regards, Sugar Casino.

Sugar Casino 2 years ago

Chrissi777

2 years ago

9/10

Recently had insane experience. Never had this many max wins in a row. In total I made around 50k in one night with a first deposit of 1k. When I requested the withdrawal I was helped perfectly to get the money. Today came the first part, so there seems to be no fake casino.

Would be amazing if they paid the full amount directly but that is not possible they said due to regulations, Now I will get money every week, which is also fine for me!

Hi Chrissi777, Thank you so much for your positive feedback & congratulations for the winnings. We're really glad to hear that you are happy with our services. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. Sweet Regards, Sugar Casino.

Sugar Casino 2 years ago

Joss89

4 years ago

1/10

I like that they have a lot of different games. I like they layout.
I used to like their live support and How fast they answered on emails and I used to like their withdrawals times before as they were very fast

Live support right now Will never come to the chat, when they at last do (after I have been waiting 90 minutes) they just disconnect me or won't repay at all. They wont answer on emails. Both my kyc verification has been on for a week now and support wont answer me and my withdrawal has been on for a week but nothing happens and No one wont answer me.

Last few months the customer service has been the worst ever.

Hello JOSS89, We are sorry for your disappointment but as we could see that you got the answer via live chat even though you got an email from our relevant department. Your account verification is pending due to pending documents. We request you to send us the requested documents to complete the verification process. All the withdrawal gets processed as soon as account gets verified. Account verification is mandatory as per MGA guidelines to protect both the side. Sweet Regards, Sugar Casino.

Sugar Casino 4 years ago

Fredo49113

5 years ago

10/10

I wanted to thanks the team of sugar casino for the very good customer service! Was my second experience on another online casino and I can say that they help me in order to open fast my account, they also help me for making withdraw... I just wait 5 hours in order to get my money in my bank account!

Hi FREDO49113, We are sorry for the delay in reply. Thank you so much for your positive feedback. We're really glad to hear that you are happy with our Support & you loved playing in our casino. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. Thank you again for all the green stars. Sweet Regards, Sugar Casino.

Sugar Casino 4 years ago