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Sugar Casino

5.4
CasinoRank
5.3
Player rating 49 reviews
Complaint response 2 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Wide range of providers
  • Mobile-friendly casino
  • Live chat
  • Live casino
  • Secured with SSL encryption
What we don’t like
  • Live chat not available 24/7
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Finnish, German, Norwegian, Japanese, French

Established

2015

Licences

Kahnawake Gaming Commission

Affiliate Program

Casino Type

Instant Play, Mobile, Live Casino, Crypto Casino

Deposit Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafecard, Visa, Skrill, Payz, Interac, Flexepin, MuchBetter, Jeton, MiFinity, CASHlib, CashtoCode, Bitcoin, Ethereum, Tether, Litecoin, TRON

Currencies

Canadian dollars, Euros, Norwegian kroner, US dollars, Japanese yen, Peruvian nuevos soles, Chilean pesos, Brazilian reals, Bitcoin, Ethereum, Tether, Litecoin, TRON

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Skrill, MasterCard, Payz, Interac, MuchBetter, Jeton, MiFinity, Paysafe Card, CashtoCode, Bitcoin, Ethereum, Tether, Litecoin, TRON, Rapid Transfer

Withdrawal Times

EWallets: 0-48 hours
Bank Transfers: 4-6 days
Cheques: Not offered
Card Payments: 4-6 days
Pending Time: 0-96 hours

Withdrawal Limit

EUR 12,500 per week, EUR 50,000 per month

Software

Games Global, NetEnt, Evolution Gaming, Betsoft, Play'n GO, iSoftBet, Quickspin, Ezugi, GameArt, Xplosive, Pragmatic Play, High5Games, Elk Studios, Yggdrasil Gaming, Kalamba Games, Oryx Gaming, Gamomat, Thunderkick, Blueprint Gaming, Booming Games, Felt Gaming, Push Gaming, Relax Gaming, Nolimit City, Tom Horn Gaming, Spade Gaming, Big Time Gaming, Red Tiger Gaming, Wazdan, Merkur Gaming, Hacksaw Gaming, ReelPlay, Games Lab, Boomerang, Endorphina, Stakelogic, Swintt, Revolver Gaming, Fantasma Games, Peter & Sons, Reevo, Avatar UX, Platipus Gaming, Playson, Skywind Group, Iron Dog Studios

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Sugar Casino is an online casino where members can enjoy a range of games. These vary from video slots and table games to live games. The casino is also home to multiple platform providers which include Microgaming, NetEnt, Play’n GO, Betsoft, Quickspin, Pragmatic Play and Evolution Gaming.

The site can be reached instantly or on the go and is available in several languages. The casino is licensed and regulated by by the Kahnawake Gaming Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States of America, US Virgin Islands, Greece, United Kingdom, Ivory Coast, the Netherlands, Slovenia and Hungary. The full list can be found under ‘more casino details’.

Virtual Games

There are plenty of video slots for members to enjoy here for those who like spinning the reels. Members will find titles from leading names like NetEnt, Microgaming and Play’n GO. They can filter games by provider, use the casinos A-Z filters and use their search engine. Titles include the Starburst Slot, Neon Staxx SlotMega Moolah Slot and Finer Reels of Life Slot.

Those who like table games will also have a vast variety to choose from including variants of both blackjack, roulette and other classic games. These include Spanish Blackjack, American Roulette and Baccarat. 

In addition to that, members can also enjoy a selection of video pokers for those who like betting with cards. These include games like Joker Poker, Deuces and Joker and Double Joker. 

Live Casino

Players who like betting with live dealers can enjoy the live casino here hosting games from numerous providers like Evolution Gaming and Ezugi. Members can pick from a selection of live rooms like Live Roulette, Live Blackjack and Live Baccarat.

Mobile Gaming

Members can also access Sugar Casino on the go through most smartphone and tablet devices running on iOS and Android. No app is required since members can simply log in through a mobile browser to access a large selection of the casino's games. 

Support

Players who need assistance can use the casino's live chat facility which is available 7 days a week, 10:00 – 23:00. Support can also be reached by email and an online contact form. 

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players personal and financial transactions secure. 

They also use a random number generator to keep their games fair and random.

Player Reviews

5.3
49 reviews
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TlowBLock
1 year ago
10

Normally I don't like to give 10/10 stars as everyone can improve small things. But these days something super insane happened, which made me so happy. I made an account with my husband together and we played live casino.
One the first table I was so good that I doubled the balance. Next table again. Then on the next one I bet 1k on my fav number. Guess what came? Insane really.
First part of my money came already on the same day.

Sugar Casino
1 year ago

Hello TlowBLock,

Thank you so much for your positive feedback. We're really glad to hear that you are happy with our services.

Congratulations for your winnings...!

We hope that you will have always a better experience with our casino moving forward!

Sweet Regards,
Sugar Casino.

SliemCoad
1 year ago
8

I am big fan of the VIP team at Sugar Casino. They really take care about good players. Made many bad experiences with other Casino that don't take player serious that deposit a lot. But with Sugar its different, I get my withdrawal always on the same day + I get many personal offers and things for free.

Sugar Casino
1 year ago

Hello SliemCoad,

Thank you so much for your positive feedback. We're really glad to hear that you are happy with our services.

We hope that you will have always a better experience with our casino moving forward!

Sweet Regards,
Sugar Casino.

Kurt777
1 year ago
9

Made my biggest win on Live tables at Sugar Casino this weekend. Played 1h at Roulette and finally hit my number. What a feeling to hit the number on that you put 50€. Verification was very easy and fast with them. I already have the first part on my wallet.

Would have been amazing if they withdrawal directly everything but they have limits so I will get my money weekly. That's what they have told me in the email.

Sugar Casino
1 year ago

Hello Kurt777,

Thank you so much for your positive feedback. We're really glad to hear that you are happy with our services.

Congratulations for your winnings...!

Regarding the withdrawal, all the withdrawal are being processed as per our terms & conditions.

Sweet Regards,
Sugar Casino.

SamCletchersB
1 year ago
9

I like so much about Sugar Casino. Welcome bonus is very cool, to get a nice start. I started playing with them 2 years ago. One week ago I played again and saw they changed the complete website. ITs looking so cool now. Much probs to them.

Sugar Casino
1 year ago

Hello SamCletchersB,

Thank you so much for your positive feedback. We're really glad to hear that you are happy with our services.

Sweet Regards,
Sugar Casino.

Firfunsen
1 year ago
10

In the middle of a game on Sugarcasino, I ran into an issue with a withdrawal. Got on the live chat and connected with Emma. She dug into the matter, kept me in the loop throughout and made sure the withdrawn funds landed in my account This agent from customer support is a rare gem.

Message
Sugar Casino
1 year ago

Hi Firfunsen,

Thank you so much for your positive feedback. We're really glad to hear that you are happy with our services.

We will share your feedback with our team to let them know to keep up the amazing work.

Sweet Regards,
Sugar Casino.

MitorwL
1 year ago
10

Mega moolah on Sugar Casino is where I hit my biggest jackpot, 13K after 1.5K deposit, almost ten times what I bet. 6 months ago I won 3.1K.
I could withdraw instantly, but definitely will make me come back after amazing gambling sessions like this. No problem to withdraw a part of my earnings.

Sugar Casino
1 year ago

Hi MitorwL,

Congratulations for you winnings & thank you so much for your positive feedback. We're really glad to hear that you are happy with our services.

We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible.

Sweet Regards,
Sugar Casino.

PitbullDoggys
1 year ago
9

Tried these guys out afternote playing for one year. Seems like they improved a lot from last time. I see a lot more game providers and when I asked the Support they offered me strait a way free spins for free.

Last year I was a bit disappointed from Customer support but seems like they really improved. Another think would be that the withdrawal are not instant like some other Crpyto Casino have but that also normal for these kind of Casinos.

Sugar Casino
1 year ago

Hi PitbullDoggys,

Thank you so much for your positive feedback. We're really glad to hear that you are happy with our services.

We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible.

Sweet Regards,
Sugar Casino.

Chrissi777
1 year ago
9

Recently had insane experience. Never had this many max wins in a row. In total I made around 50k in one night with a first deposit of 1k. When I requested the withdrawal I was helped perfectly to get the money. Today came the first part, so there seems to be no fake casino.

Would be amazing if they paid the full amount directly but that is not possible they said due to regulations, Now I will get money every week, which is also fine for me!

Sugar Casino
1 year ago

Hi Chrissi777,

Thank you so much for your positive feedback & congratulations for the winnings.

We're really glad to hear that you are happy with our services.

We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible.

Sweet Regards,
Sugar Casino.

Joss89
3 years ago
1

I like that they have a lot of different games. I like they layout.
I used to like their live support and How fast they answered on emails and I used to like their withdrawals times before as they were very fast

Live support right now Will never come to the chat, when they at last do (after I have been waiting 90 minutes) they just disconnect me or won't repay at all. They wont answer on emails. Both my kyc verification has been on for a week now and support wont answer me and my withdrawal has been on for a week but nothing happens and No one wont answer me.

Last few months the customer service has been the worst ever.

Message
Sugar Casino
3 years ago

Hello JOSS89,

We are sorry for your disappointment but as we could see that you got the answer via live chat even though you got an email from our relevant department.

Your account verification is pending due to pending documents. We request you to send us the requested documents to complete the verification process.

All the withdrawal gets processed as soon as account gets verified. Account verification is mandatory as per MGA guidelines to protect both the side.

Sweet Regards,
Sugar Casino.

Fredo49113
4 years ago
10

I wanted to thanks the team of sugar casino for the very good customer service! Was my second experience on another online casino and I can say that they help me in order to open fast my account, they also help me for making withdraw... I just wait 5 hours in order to get my money in my bank account!

Sugar Casino
3 years ago

Hi FREDO49113,

We are sorry for the delay in reply.

Thank you so much for your positive feedback.

We're really glad to hear that you are happy with our Support & you loved playing in our casino.

We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible.

Thank you again for all the green stars.

Sweet Regards,
Sugar Casino.

Andrewscott3322
4 years ago
9

I just want to tell how good bonuses they have upon deposit !
An perfect casino with huge selected providers and games, i would be proud to share my experiences with others as well.
One of the best casinos I have ever tried out and they have a great response time on approvals of withdrawals

I'm a player that likes old games like novomatic, merkur and providers like this.
Would be amazing to find more games of this providers as I'm talking for few people and not only myself

Sugar Casino
3 years ago

Hello ANDREWSCOTT3322,

We are sorry for the delay in reply.

Thank you so much for your positive feedback.

We're really glad to hear that you like our game selection & Our bonuses. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible.

We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games.

Sweet Regards,
Sugar Casino.

Andersjohan1876
4 years ago
10

Great casino with a very easy layout and simple to find the providers, new games, live games and so on! They have a fast payout time and have a great support that does everything to be as fast and helpful as possible. I have only had great experiences with the casinos and they offer very good bonuses.

Variation of the providers could be better, and I would like to see more games from these 3 providers Pushgaming, Pragmatic Play, Nolimit and I would be very happy with the casino.

Sugar Casino
3 years ago

Hello ANDERSJOHAN1876,

We are sorry for the delay in reply.

Thank you so much for your positive feedback.

We're really glad to hear that you are happy with our game selections & bonuses.

We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible.

We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games.

Thank you again for all the green stars.

Sweet Regards,
Sugar Casino.

Jessica91
4 years ago
1

I was able to reopen my account meanwhile I had a self exclusion.

Deposits are very Quick on your account.

They offer a self exclusion to you AGAIN...

Reopening my account was to easy. I deposit several times in a short time...no bonus..no wins.. not even the Chance to get any money back or a chance of a win. I lost all my money straight away. Sugar casino doesn't want to talk about it. Other online casino's don't let me in anymore, because of my self exclusion everywhere...

If you have a gambling problem. Please exclude yourself everywhere.. but don't ever try sugar casino!!!!! They will take everything from you and don't talk with you.. no responsibility at all!!!!!
As a addict you cant take that responsibility by yourself anymore


Greetings jessica

Sugar Casino
3 years ago

Hello Jessica,

We are sorry for your disappointment but we do not re-open any player's account until we get confirmation from the player. Even you should not create a new account as per our T&C.

The account is only able to re-open when we notice that your gambling habit is under control.

We close the account immediately without possibility to re-open it again if you indicate that you have a gambling problem.

Sweet Regards,
Sugar Casino.

Rizziz
4 years ago
1

They have a user friendly interface an nice looking design. Good variety of games and many payment methods. They send a lot of offers but I don't know if they are reliable.

Absolutely worst customer service ever. The customer service calls me by the wrong name and and they know nothing of their offerings. I think they are all drunk.

Sugar Casino
3 years ago

Hello RIZZIZ,

We are sorry for the delay in reply & thank you for your feedback.

We apologize that you had a bad experience with our live chat support. We will forward your feedback to our relevant department.

We send the offer to those players who are eligible. If you receive any email from our side, it means that you are eligible for that particular offer.

Sweet Regards,
Sugar Casino.

Padovesi02
4 years ago
6

It has a friendly user interface and the registration process is as easy as your ABC’s. They also have good bonus offers that will really step up your game.

Can’t open the site. Access denied. You still have to use a VPN to play. Also noticed that there aren’t many categories to choose from although there are more than 2,000 games to choose from.

Sugar Casino
3 years ago

Hello PADOVESI02,

We are sorry for the delay in reply & thank you for your feedback.

We're really glad to hear that you are happy with our bonuses & our registration process.

We apologies for your disappointment regarding access denied but we don't have any issue, you can play without connecting VPN if you are playing from available countries.

The game's category is available in our website under "Casino page" as per the games list. We will definitely try to add more categories as per your request.

Sweet Regards,
Sugar Casino.

Kalle221
4 years ago
9

The best casino I have ever played on ! Amazing service minded support that always helps out if there is any issues.
I rate this casino to be 8 out of 10. They have good variety of games and they have good bonus offers ! I can recommend this casino with a smile on my face to all of you out there ! Keep in mind always read Terms & conditions :)

Sometime the system loads slowly but as I said contact support and it will be fixed! All other then some server issues at sometimes. I am very happy with the casino

Sugar Casino
3 years ago

Hello KALLE221,

We are sorry for the delay in reply.

Thank you for your positive feedback.

We're really glad to hear that you like our game selection & you are happy with our support team. We will share your feedback with our team to let them know to keep up the amazing work.

We always put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible.


Sweet Regards,
Sugar Casino.

jonasherrera
4 years ago
9

I really enjoy all the games they can offer ! Really professional casino with a good costumer support that are supportive always and find it very fast to get help with any issues that comes up.
I love to play novomatic games and this site is brilliant because they have all games from this provider. Good speed of withdrawal accepts as well!

I would like them to implant more games of the provider Tom Horn! at the moment there is not a lot of games there :)
But other then then that I'm really happy to be a user of this casino.

Sugar Casino
3 years ago

Hello JONASHERRERA,

We are sorry for the delay in reply.

Thank you for your positive feedback.

We're really glad to hear that you like our game selection & you are happy with our support team. We will share your feedback with our team to let them know to keep up the amazing work.

We always put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible.

We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games.

Sweet Regards,
Sugar Casino.

normuska49
4 years ago
6

I'm not sure why it's shows for my in this page that players from Sweden aren't accepted since I'm playing from Sweden in this Casino.
I got my withdraw 3 out of 4 times. Was really scared once to withdraw 2k € after reading all reviews , but thankfully it went smoothly. It takes around 48 hours to receive withdraw into my bank account.

Do not do same mistake as I and use bonus. One withdraw I haven't received and 50% of amount went back to bonus money because I used some rewards. Stay out of any rewards , since when your money end up being just bonus money. Sometimes system tricks you and you after your deposit ,amount end up in bonus money and not in actual cash. So if casino wouldn't trick you with all these rewards and actually let players to cash out their amount and let use the bonus money, would been really good casino. At least for me in Sweden none of the jackpots are available to play. Yet, a lots of messages coming daily, so that maybe could be arrange on lowering up.

Sugar Casino
3 years ago

Hello NORMUSKA49,

We are sorry for the delay in reply & thank you for your feedback!

We apologize for your disappointment but the promotion's rewards gets added automatically by the system if you are eligible so if any rewards gets added as per the promotions and if you do not wish to use that reward then you can inform our support team and they will definitely help you to remove the reward.

We always suggest to read our bonus terms carefully for more clarity before start to play with any bonuses.

Sweet Regards,
Sugar Casino.

d2ni3l
4 years ago
1

I think it's a nice casino because it has so many different games, especially they are up with the new games that comes out, not all casino are so quick to get the new slots.

What I do not like is the worst customer support I've ever seen in my life. I am a player and I have played on many casinos but I have never complained about customer support. At SUgar Casino it's the worst one, for live chat I have waited even 1 hour until someone took me over. With the email form, took 48 hours to reply. I am having 20 K withdrawals to be approved for almost 1 week, still not apporved. My accoun tit's fully verified, no reasons to keep it so long. When you try to talk with a customer suport, they very sec with a copy paste message: It normally takes 1-3hours to be approved but sometimes 24 up to 48 hours. That's all they tell you, no other informations, no sorry for delay, nothing. They close the chat which very unpolite and they ask you for a feedback. Ofcourse you will get a bad feedback.
I will still wait 2 more days, after that I will call a lawyer, not normal to have this kind of experience. I will for sure never go back and play at Sugar Casino.

Sugar Casino
3 years ago

Helklo D2NI3L,

We are sorry for the delay in reply & thanks for your feedback!

We are sorry for your disappointment regarding the withdrawal. We had processed your withdrawal at that time itself as per the Terms & Conditions. As you can read in ours Terms and Conditions:

If you wish to withdraw a part of the winnings which is amounted to 20.000 EUR (or the equivalent in any other currency chosen upon registration) or above, we have the right to divide the pay-out into installments until the full amount is paid out. You will not get any interest on outstanding amounts.

We are sorry for your disappointment for customer support, we will forward your feedback to our relevant department for the same. The Email review can take 24-48 hours, it depends on how high pressure it is in the relevant department. But we always try to reply on all the emails as quickly as possible.

Sweet Regards,
Sugar Casino.

PerHansson
4 years ago
7

Amazing casino with a catchy and welcoming graphic. Plenty of games which I like, cause sometimes I feel for trying out games I havent seen before. Also amazing bonuses and campaigns/promotions that comes from time to time. So for me of course a stong 7/10 and can kindly recommend this slot site to others.

The minus at this site is that the support took abit long to awnser me. They respond to me like 24 hours after I asked them some questions. Nothing more then that I can put in so far that I have expirianced.

Sugar Casino
3 years ago

Hello PERHANSSON,

We are sorry for the delay in reply and thank you so much for your positive feedback.

We're really glad to hear that you like our game selection & our promotions. We always put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible.

We are sorry for your disappointment but email review can take 24-48 hours, it depends on how high pressure it is in the relevant department. But we always try to reply on all the emails as quickly as possible.

Sweet Regards,
Sugar Casino.

Morel
4 years ago
1

Great selection of providers and slots. Too bad you can’t cash out

Do not play from Canada!! Can’t withdraw by wire transfer to Canadian bank account. Paysafe withdraw system error doesn’t work. Ecopayz,Skrilland Neteller doesn’t work. Spent hours on chat and after a week waiting for response from support told me to clear cookies and try different device. I already did that but gave me same answer. Not even a legit site, google reviews.

Sugar Casino
3 years ago

Hello MOREL,

We are sorry for the delay in reply.

We are really sorry for your disappointment. We are unable to process the withdrawal with wire transfer that's why we had suggested you to use alternate methods which are instant and there is no any issue as all our players are using those methods for deposit and withdrawal.

Sweet Regards,
Sugar Casino.

Vettemol
4 years ago
2

The agents are trying their best to help. The casino uses bright colours and seems very nice to play at. Read the dislike what comes when you log in to this casino...

When I won €1400 the casino asked me to verify myself, this took 10 days to complete!!! After completion I gor informed that my withdrawal was declined and my winnings are forfeited, this because I played some games that are blacklisted with a bonus. This blacklist contains a lot of hot slots to play, so with a bonus this site is nothing fun and the chance is big that the winnings are being forfeited. Avoid this site if you like to play a normal casino with normal bonuses. I hope the casino sees this reaction because I think this is unacceptable. We live in 2020 so there should be some pop-up when playing these slots, now need to download a .xls file (which is not easy to find) and see for myself which of the ~160 slots I can't play....

Sugar Casino
3 years ago

Hello VETTEMOL,

We are sorry for the delay in reply & thanks for your feedback!

We apologize for your disappointment. Unfortunately we do not have a system that block the access to these games, but is very important for us that all members are aware of the terms before starting to play.

To make sure this, upon registration, everyone is asked to read and accept our Terms & Conditions, and a sign appear where you actively mark a box saying that you have read the terms.

All our customers know that we are fair. We are just applying our terms and conditions that represents the legal basis of our site's relationship with the user and the protection of both.

Sweet Regards,
Sugar Casino.

Philiph93
4 years ago
9

Hello I really love their casino offers and their games range , amazing offers in welcome package and their freespins. Really good live chat and I just enjoy to play on the casino.

Could be more games from Blue print, Novomatic and merkur providers.
I would like it to be more games of this providers because I love to play games from them

Sugar Casino
3 years ago

Hello PHILIPH93,

We are sorry for the delay in reply.

Thank you for your positive feedback.

We're really glad to hear that you like our game selection & our welcome packages. We will share your feedback with our team to let them know to keep up the amazing work.

We always put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible.

We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games.

Sweet Regards,
Sugar Casino.

lucky0ne
4 years ago
1

Clear layout, well working sites. A lot of different providers and slots. MGA license (should be guarantee of quality, but not at this time = read the cons).

And then cons... I have played in numerous casinos (over 50) and in general the casino which is under the MGA license does not require any special inspections, with respect to the terms and conditions. The terms are of course natural to read, but in practice, always a quality casino prevents you from playing bonus games with bonus money, because everyone makes mistakes. Sugarcasino does not do that. It is therefore completely pointless on their part to regret that you have played a game with bonus money that is on the blacklist. They Could restrict playing these games through their system, but this is all just a matter of a policy that disrespects their players. Just avoid this casino, they don't want you to win anything. I can admit my mistake, but the clear greediness is disrespectful and ******.

Sugar Casino
3 years ago

Hello LUCKY0NE,

We are sorry for the delay in reply.

We apologize for your disappointment. Unfortunately we do not have a system that block the access to these games, but is very important for us that all members are aware of the terms before starting to play.

To make sure this, upon registration, everyone is asked to read and accept our Terms & Conditions, and a sign appear where you actively mark a box saying that you have read the terms.

Sweet Regards,
Sugar Casino.

holmberg
4 years ago
1

Sites works well, a lot games and bonus offers are very decent. Design is also good and clear. I would use same site design and engine again because it worked well.

Deposit and withdrawing are not working. You get a lot of errors when you are trying to deposit or withdraw. Also, they spam you with offers that you CAN'T use. I get mails to write in Finnish about offers that are not to Finnish customers.

Even after I opt-out from getting emails, I get them.

Message
Sugar Casino
3 years ago

Hello HOLMBERG,

We are sorry for the late reply.

Thank you for your feedback! We're glad to hear that you are happy with our site & games selection.

We are sorry for your disappointment but we do not have any issue with deposit and withdraw. We suggest to check with our Live chat support team and they will fix the problem if any. You must clear your cookies regularly to avoid any issue.

All the offers are valid for a particular day. You must check with us on a same day if you receive any email, our team is always there to help you.

We do not send any promotions once you opt out for the promotions. We suggest to check with our team if you receive any emails, our team will check the issue and assist you accordingly.

Sweet Regards,
Sugar Casino.

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