Sugar Casino

Item: Sugar Casino
Rating: 1
Author: Sharon D.

Sugar Casino

The casino is closed.

Player Rating 49 reviews

5.3/10

49 reviews

Complaint Response 45 complaints

2 days avg. 45 complaints

What we like

Wide range of providers
Mobile-friendly casino
Live chat
Live casino
Secured with SSL encryption

What we don’t like

Live chat not available 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

Sugar Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.sugarcasino.com

Established

2015

Licences

Kahnawake Gaming Commission

Company

Starscream Limited Casinos

Affiliate Program

Sugar Casino Affiliates

Languages

English, Finnish, German, Norwegian, Japanese, French

Casino Type

Instant Play, Mobile, Live Casino, Crypto Casino

Deposit Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafecard, Visa, Skrill, Payz, Interac, Flexepin, MuchBetter, Jeton, MiFinity, CASHlib, CashtoCode, Bitcoin, Ethereum, Tether, Litecoin, TRON

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Skrill, MasterCard, Payz, Interac, MuchBetter, Jeton, MiFinity, Paysafe Card, CashtoCode, Bitcoin, Ethereum, Tether, Litecoin, TRON, Rapid Transfer

Withdrawal Fees

Withdrawal Limit

EUR 12,500 per week, EUR 50,000 per month

Currencies

Canadian dollars, Euros, Norwegian kroner, US dollars, Japanese yen, Peruvian nuevos soles, Chilean pesos, Brazilian reals, Bitcoin, Ethereum, Tether, Litecoin, TRON

Pending Time

0-96 hours

Withdrawal Times

E-Wallets 0-48 hours
Bank Transfers 4-6 days
Card Payments 4-6 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Betsoft, Play'n GO, iSoftBet, Quickspin, Ezugi, GameArt, Xplosive, Pragmatic Play, High5Games, Elk Studios, Yggdrasil Gaming, Kalamba Games, Oryx Gaming, Gamomat, Thunderkick, Blueprint Gaming, Booming Games, Felt Gaming, Push Gaming, Relax Gaming, Nolimit City, Tom Horn Gaming, Spade Gaming, Big Time Gaming, Red Tiger Gaming, Wazdan, Merkur Gaming, Hacksaw Gaming, ReelPlay, Games Lab, Boomerang, Endorphina, Stakelogic, Swintt, Revolver Gaming, Fantasma Games, Peter & Sons, Reevo, Avatar UX, Platipus Gaming, Playson, Skywind Group, Iron Dog Studios

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Sugar Casino is an online casino where members can enjoy a range of games. These vary from video slots and table games to live games. The casino is also home to multiple platform providers which include Microgaming, NetEnt, Play’n GO, Betsoft, Quickspin, Pragmatic Play and Evolution Gaming.

The site can be reached instantly or on the go and is available in several languages. The casino is licensed and regulated by by the Kahnawake Gaming Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States of America, US Virgin Islands, Greece, United Kingdom, Ivory Coast, the Netherlands, Slovenia and Hungary. The full list can be found under ‘more casino details’.

Mobile Gaming

Members can also access Sugar Casino on the go through most smartphone and tablet devices running on iOS and Android. No app is required since members can simply log in through a mobile browser to access a large selection of the casino's games.

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players personal and financial transactions secure.

They also use a random number generator to keep their games fair and random.

Support

Players who need assistance can use the casino's live chat facility which is available 7 days a week, 10:00 – 23:00. Support can also be reached by email and an online contact form.

Virtual Games

There are plenty of video slots for members to enjoy here for those who like spinning the reels. Members will find titles from leading names like NetEnt, Microgaming and Play’n GO. They can filter games by provider, use the casinos A-Z filters and use their search engine. Titles include the Starburst Slot, Neon Staxx Slot, Mega Moolah Slot and Finer Reels of Life Slot.

Those who like table games will also have a vast variety to choose from including variants of both blackjack, roulette and other classic games. These include Spanish Blackjack, American Roulette and Baccarat.

In addition to that, members can also enjoy a selection of video pokers for those who like betting with cards. These include games like Joker Poker, Deuces and Joker and Double Joker.

Live Casino

Players who like betting with live dealers can enjoy the live casino here hosting games from numerous providers like Evolution Gaming and Ezugi. Members can pick from a selection of live rooms like Live Roulette, Live Blackjack and Live Baccarat.

Complaints

Read the complaints other players have left for Sugar Casino. Learn more about complaints.

Show all complaints

Submit complaint

Missing withdrawal part

Hi. on 10.01.2024 I got my withdrawal from sugar casino. withdrawal was done with ethereum. But insteadt of 30.88€ I just got 17.49€ They support started an investigation on 10.01. but they can't give me any information and they say I have to wait. But I think 3 weeks is more than enough.

Kind regards

Resolved

Not amending Email typo which is causing issues with KYC

When I signed up to sugar casino I made a typo on the email as I have dyslexia. I finished the email as @outllok.com when obv it should be @outlook.com.

I have been on chat numerous times to get it amended and keep getting told to email. I have emailed numerous times (see attached evidence). No one responds to me. So the email is not being updated.

This is causing issues for me to do KYC as I've uploaded my documents numerous times but they aren't being verified and the message in my account keeps saying they will email me. But obv I can't get those emails as they are going to a non existent account due to the typo.

I have 70 euro in the account and need help having this mediated so the email is amended.

Thank you!

Resolved

$70

Winnings problem

I was playing on sugarcasino and had winnings of 1000 euros in withdrawal.
While my winnings were in withdrawal and my balance at 0.00 I got some free spins which I then played until my balance was at 0.00. After that I cancelled my withdrawal of 1000euros so I could play more but right after the cancellation they reset my balance from 1000 to 50 euros claiming I broke the term "2.1.4. For Free Spins offered without a deposit requirement, the maximum amount of winnings that can be withdrawn is 50 EUR (or the equivalent in any other currency)". the 1000 euros was won by my own deposited money not by any bonuses or freespins.

Resolved

€1,000

Stalling my €2,500 withdrawal

Made a withdrawal on the 27th of November which was not processed. The funds were returned to the casino account. Made a 2nd try on the 1st of December which doesn't get processed either. The amount is 2500€ and since they removed the Trustly method, it seems really difficult to process any withdrawals.

Rejected

€2,500

KYC Verification issues

I have a pending withdrawal of 541 € on sugar casino.

I did send in my KYC verification document to gammix ltd on the 28th of October.

But somehow they haven't been able to process it or give me any feedback on the matter since that day.

The support agents only tell me they have notified the relevant department and that they ”probably” are gonna process it soon.

I mean it's been like 2 weeks soon since they got my documents. I don't see any justification for not even getting any feedback on the matter.

Rejected

€541

Delayed verification beyond reasonable time and a horrible support experience

Hello,

I've played on sugarcasino for a few years and never had any issues,

On the 24th of october I managed to win a lot of money (for me that is)

So I made a withdrawal, that's when the issues started.

They asked me for KYC documents that I sent in and provided some extra documents due to them not being enough on the 30th of October.

I'm trying to get answers to what is delaying my verification but I get no real answer from anyone of the support staff members that I've talked to. They all say different things, all from not knowing there's a KYC to some standard answer like ”there are currently many withdrawals so please be patient”

The withdrawals are 2 different of a total of 3100Euros

Please help me get in contact and try to sort this out.

Resolved

€3,100

Delayed withdrawal and verification process

Hi. I requested a withdrawal for 224€ from Sugarcasino 2021-10-10 and was asked to provide the KYC documents. I sended all documents and while I was waiting i got lucky again and made another request for a withdrawal on 800€.
I recieived a mail that they needed a copy for a bank statement on 2021-10-23 wich I sended the same day. I have been in contact with the livechat wich is pretty hard to connect to sometimes and they say that they will send a note to the concerned department.
Can someone help me understand why this process is taking so long?

This kinda sucks because I really like Gammix sites and I wanna continue playing there. I have the same issue on Locowin wich is owned by Gammix as well.

Best Regard
/David

Resolved

€1,024

Delayed Payment & Technical Issues

I made a withdrawal request of $600 on October 7th. The request was pending for a few days and the I chatted into support, indicating that an email was sent requesting documents. (I received no email) I then sent in the documents that day, and the receipt of the documents was acknowledged by support. I was asked to wait 48 hours for verification. This was 6 days ago. I canceled the request to change the withdrawal method. Now I cannot request the withdrawal because every action (including opening games) draws a system error. I’ve been unable to resolve this with support because either the chat is not answered or because the agent disconnects the chat. I am looking for assistance from a casino representative to complete this withdrawal.

Resolved

$600

Been waiting 5 weeks for my declined deposit to get returned to me

At 13/09 I made 2 deposits, for some reason they got declined. After 2 weeks I got an email saying they're working on it, it's now 15/10 and I have still yet to receive my money back. Have been talking to support daily and they keep telling me their financial department has not come back with them yet.

Resolved

€50

Verification and payout stalled by casino

Hello,

After my first cashout request on 03.09.2021 of 1000 USD which I cancelled later on, system errors occured on the website with every action I took.

After I contacted the support, I was told to verify my account sending them following documents for verfication:

proof of identity
proof of address
proof of bank account

I sent those documents as requested on the 09.09.2021.

On the 15.09.2021 I received an answer that the mail was forwarded to the "relevant team".

After another week I received on 24.09.2021 two mails from them 1 mail saying that my account is still being verified and another mail with this content:

"Kind reminder that there are outstanding documents for your account verification.

Please refer to the previous communication sent from our department for more details."

Unfortunately it was never communicated which documents are outstanding in the whole process as I have sent all initially requested documents to them.

Very unhappy with the communication and verification process.

Br,

David

Resolved

€1,000

Sugar Casino Complaint Stats

Resolved 38 / 41

Avg. Amount $2,607

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

5.3/10 ● 49 reviews

Top reviews from our players

Andrewscott3322

5 years ago

9/10

I just want to tell how good bonuses they have upon deposit !
An perfect casino with huge selected providers and games, i would be proud to share my experiences with others as well.
One of the best casinos I have ever tried out and they have a great response time on approvals of withdrawals

I'm a player that likes old games like novomatic, merkur and providers like this.
Would be amazing to find more games of this providers as I'm talking for few people and not only myself

Hello ANDREWSCOTT3322, We are sorry for the delay in reply. Thank you so much for your positive feedback. We're really glad to hear that you like our game selection & Our bonuses. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games. Sweet Regards, Sugar Casino.

Sugar Casino 4 years ago

Andersjohan1876

5 years ago

10/10

Great casino with a very easy layout and simple to find the providers, new games, live games and so on! They have a fast payout time and have a great support that does everything to be as fast and helpful as possible. I have only had great experiences with the casinos and they offer very good bonuses.

Variation of the providers could be better, and I would like to see more games from these 3 providers Pushgaming, Pragmatic Play, Nolimit and I would be very happy with the casino.

Hello ANDERSJOHAN1876, We are sorry for the delay in reply. Thank you so much for your positive feedback. We're really glad to hear that you are happy with our game selections & bonuses. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games. Thank you again for all the green stars. Sweet Regards, Sugar Casino.

Sugar Casino 4 years ago

Jessica91

5 years ago

1/10

I was able to reopen my account meanwhile I had a self exclusion.

Deposits are very Quick on your account.

They offer a self exclusion to you AGAIN...

Reopening my account was to easy. I deposit several times in a short time...no bonus..no wins.. not even the Chance to get any money back or a chance of a win. I lost all my money straight away. Sugar casino doesn't want to talk about it. Other online casino's don't let me in anymore, because of my self exclusion everywhere...

If you have a gambling problem. Please exclude yourself everywhere.. but don't ever try sugar casino!!!!! They will take everything from you and don't talk with you.. no responsibility at all!!!!!
As a addict you cant take that responsibility by yourself anymore

Greetings jessica

Hello Jessica, We are sorry for your disappointment but we do not re-open any player's account until we get confirmation from the player. Even you should not create a new account as per our T&C. The account is only able to re-open when we notice that your gambling habit is under control. We close the account immediately without possibility to re-open it again if you indicate that you have a gambling problem. Sweet Regards, Sugar Casino.

Sugar Casino 4 years ago

Rizziz

5 years ago

1/10

They have a user friendly interface an nice looking design. Good variety of games and many payment methods. They send a lot of offers but I don't know if they are reliable.

Absolutely worst customer service ever. The customer service calls me by the wrong name and and they know nothing of their offerings. I think they are all drunk.

Hello RIZZIZ, We are sorry for the delay in reply & thank you for your feedback. We apologize that you had a bad experience with our live chat support. We will forward your feedback to our relevant department. We send the offer to those players who are eligible. If you receive any email from our side, it means that you are eligible for that particular offer. Sweet Regards, Sugar Casino.

Sugar Casino 4 years ago

Padovesi02

5 years ago

6/10

It has a friendly user interface and the registration process is as easy as your ABC’s. They also have good bonus offers that will really step up your game.

Can’t open the site. Access denied. You still have to use a VPN to play. Also noticed that there aren’t many categories to choose from although there are more than 2,000 games to choose from.

Hello PADOVESI02, We are sorry for the delay in reply & thank you for your feedback. We're really glad to hear that you are happy with our bonuses & our registration process. We apologies for your disappointment regarding access denied but we don't have any issue, you can play without connecting VPN if you are playing from available countries. The game's category is available in our website under "Casino page" as per the games list. We will definitely try to add more categories as per your request. Sweet Regards, Sugar Casino.

Sugar Casino 4 years ago

Kalle221

5 years ago

9/10

The best casino I have ever played on ! Amazing service minded support that always helps out if there is any issues.
I rate this casino to be 8 out of 10. They have good variety of games and they have good bonus offers ! I can recommend this casino with a smile on my face to all of you out there ! Keep in mind always read Terms & conditions :)

Sometime the system loads slowly but as I said contact support and it will be fixed! All other then some server issues at sometimes. I am very happy with the casino

Hello KALLE221, We are sorry for the delay in reply. Thank you for your positive feedback. We're really glad to hear that you like our game selection & you are happy with our support team. We will share your feedback with our team to let them know to keep up the amazing work. We always put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. Sweet Regards, Sugar Casino.

Sugar Casino 4 years ago

jonasherrera

5 years ago

9/10

I really enjoy all the games they can offer ! Really professional casino with a good costumer support that are supportive always and find it very fast to get help with any issues that comes up.
I love to play novomatic games and this site is brilliant because they have all games from this provider. Good speed of withdrawal accepts as well!

I would like them to implant more games of the provider Tom Horn! at the moment there is not a lot of games there :)
But other then then that I'm really happy to be a user of this casino.

Hello JONASHERRERA, We are sorry for the delay in reply. Thank you for your positive feedback. We're really glad to hear that you like our game selection & you are happy with our support team. We will share your feedback with our team to let them know to keep up the amazing work. We always put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games. Sweet Regards, Sugar Casino.

Sugar Casino 4 years ago

normuska49

5 years ago

6/10

I'm not sure why it's shows for my in this page that players from Sweden aren't accepted since I'm playing from Sweden in this Casino.
I got my withdraw 3 out of 4 times. Was really scared once to withdraw 2k € after reading all reviews , but thankfully it went smoothly. It takes around 48 hours to receive withdraw into my bank account.

Do not do same mistake as I and use bonus. One withdraw I haven't received and 50% of amount went back to bonus money because I used some rewards. Stay out of any rewards , since when your money end up being just bonus money. Sometimes system tricks you and you after your deposit ,amount end up in bonus money and not in actual cash. So if casino wouldn't trick you with all these rewards and actually let players to cash out their amount and let use the bonus money, would been really good casino. At least for me in Sweden none of the jackpots are available to play. Yet, a lots of messages coming daily, so that maybe could be arrange on lowering up.

Hello NORMUSKA49, We are sorry for the delay in reply & thank you for your feedback! We apologize for your disappointment but the promotion's rewards gets added automatically by the system if you are eligible so if any rewards gets added as per the promotions and if you do not wish to use that reward then you can inform our support team and they will definitely help you to remove the reward. We always suggest to read our bonus terms carefully for more clarity before start to play with any bonuses. Sweet Regards, Sugar Casino.

Sugar Casino 4 years ago

d2ni3l

5 years ago

1/10

I think it's a nice casino because it has so many different games, especially they are up with the new games that comes out, not all casino are so quick to get the new slots.

What I do not like is the worst customer support I've ever seen in my life. I am a player and I have played on many casinos but I have never complained about customer support. At SUgar Casino it's the worst one, for live chat I have waited even 1 hour until someone took me over. With the email form, took 48 hours to reply. I am having 20 K withdrawals to be approved for almost 1 week, still not apporved. My accoun tit's fully verified, no reasons to keep it so long. When you try to talk with a customer suport, they very sec with a copy paste message: It normally takes 1-3hours to be approved but sometimes 24 up to 48 hours. That's all they tell you, no other informations, no sorry for delay, nothing. They close the chat which very unpolite and they ask you for a feedback. Ofcourse you will get a bad feedback.
I will still wait 2 more days, after that I will call a lawyer, not normal to have this kind of experience. I will for sure never go back and play at Sugar Casino.

Helklo D2NI3L, We are sorry for the delay in reply & thanks for your feedback! We are sorry for your disappointment regarding the withdrawal. We had processed your withdrawal at that time itself as per the Terms & Conditions. As you can read in ours Terms and Conditions: If you wish to withdraw a part of the winnings which is amounted to 20.000 EUR (or the equivalent in any other currency chosen upon registration) or above, we have the right to divide the pay-out into installments until the full amount is paid out. You will not get any interest on outstanding amounts. We are sorry for your disappointment for customer support, we will forward your feedback to our relevant department for the same. The Email review can take 24-48 hours, it depends on how high pressure it is in the relevant department. But we always try to reply on all the emails as quickly as possible. Sweet Regards, Sugar Casino.

Sugar Casino 4 years ago

PerHansson

5 years ago

7/10

Amazing casino with a catchy and welcoming graphic. Plenty of games which I like, cause sometimes I feel for trying out games I havent seen before. Also amazing bonuses and campaigns/promotions that comes from time to time. So for me of course a stong 7/10 and can kindly recommend this slot site to others.

The minus at this site is that the support took abit long to awnser me. They respond to me like 24 hours after I asked them some questions. Nothing more then that I can put in so far that I have expirianced.

Hello PERHANSSON, We are sorry for the delay in reply and thank you so much for your positive feedback. We're really glad to hear that you like our game selection & our promotions. We always put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. We are sorry for your disappointment but email review can take 24-48 hours, it depends on how high pressure it is in the relevant department. But we always try to reply on all the emails as quickly as possible. Sweet Regards, Sugar Casino.

Sugar Casino 4 years ago