Page 2 – Player Reviews for Sugar Casino
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Hello ANDREWSCOTT3322, We are sorry for the delay in reply. Thank you so much for your positive feedback. We're really glad to hear that you like our game selection & Our bonuses. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games. Sweet Regards, Sugar Casino.
Great casino with a very easy layout and simple to find the providers, new games, live games and so on! They have a fast payout time and have a great support that does everything to be as fast and helpful as possible. I have only had great experiences with the casinos and they offer very good bonuses.
Variation of the providers could be better, and I would like to see more games from these 3 providers Pushgaming, Pragmatic Play, Nolimit and I would be very happy with the casino.
Hello ANDERSJOHAN1876, We are sorry for the delay in reply. Thank you so much for your positive feedback. We're really glad to hear that you are happy with our game selections & bonuses. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games. Thank you again for all the green stars. Sweet Regards, Sugar Casino.
I was able to reopen my account meanwhile I had a self exclusion.
Deposits are very Quick on your account.
They offer a self exclusion to you AGAIN...
Reopening my account was to easy. I deposit several times in a short time...no bonus..no wins.. not even the Chance to get any money back or a chance of a win. I lost all my money straight away. Sugar casino doesn't want to talk about it. Other online casino's don't let me in anymore, because of my self exclusion everywhere...
If you have a gambling problem. Please exclude yourself everywhere.. but don't ever try sugar casino!!!!! They will take everything from you and don't talk with you.. no responsibility at all!!!!!
As a addict you cant take that responsibility by yourself anymore
Greetings jessica
Hello Jessica, We are sorry for your disappointment but we do not re-open any player's account until we get confirmation from the player. Even you should not create a new account as per our T&C. The account is only able to re-open when we notice that your gambling habit is under control. We close the account immediately without possibility to re-open it again if you indicate that you have a gambling problem. Sweet Regards, Sugar Casino.
They have a user friendly interface an nice looking design. Good variety of games and many payment methods. They send a lot of offers but I don't know if they are reliable.
Absolutely worst customer service ever. The customer service calls me by the wrong name and and they know nothing of their offerings. I think they are all drunk.
Hello RIZZIZ, We are sorry for the delay in reply & thank you for your feedback. We apologize that you had a bad experience with our live chat support. We will forward your feedback to our relevant department. We send the offer to those players who are eligible. If you receive any email from our side, it means that you are eligible for that particular offer. Sweet Regards, Sugar Casino.
It has a friendly user interface and the registration process is as easy as your ABC’s. They also have good bonus offers that will really step up your game.
Can’t open the site. Access denied. You still have to use a VPN to play. Also noticed that there aren’t many categories to choose from although there are more than 2,000 games to choose from.
Hello PADOVESI02, We are sorry for the delay in reply & thank you for your feedback. We're really glad to hear that you are happy with our bonuses & our registration process. We apologies for your disappointment regarding access denied but we don't have any issue, you can play without connecting VPN if you are playing from available countries. The game's category is available in our website under "Casino page" as per the games list. We will definitely try to add more categories as per your request. Sweet Regards, Sugar Casino.
The best casino I have ever played on ! Amazing service minded support that always helps out if there is any issues.
I rate this casino to be 8 out of 10. They have good variety of games and they have good bonus offers ! I can recommend this casino with a smile on my face to all of you out there ! Keep in mind always read Terms & conditions :)
Sometime the system loads slowly but as I said contact support and it will be fixed! All other then some server issues at sometimes. I am very happy with the casino
Hello KALLE221, We are sorry for the delay in reply. Thank you for your positive feedback. We're really glad to hear that you like our game selection & you are happy with our support team. We will share your feedback with our team to let them know to keep up the amazing work. We always put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. Sweet Regards, Sugar Casino.
I really enjoy all the games they can offer ! Really professional casino with a good costumer support that are supportive always and find it very fast to get help with any issues that comes up.
I love to play novomatic games and this site is brilliant because they have all games from this provider. Good speed of withdrawal accepts as well!
I would like them to implant more games of the provider Tom Horn! at the moment there is not a lot of games there :)
But other then then that I'm really happy to be a user of this casino.
Hello JONASHERRERA, We are sorry for the delay in reply. Thank you for your positive feedback. We're really glad to hear that you like our game selection & you are happy with our support team. We will share your feedback with our team to let them know to keep up the amazing work. We always put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games. Sweet Regards, Sugar Casino.
I'm not sure why it's shows for my in this page that players from Sweden aren't accepted since I'm playing from Sweden in this Casino.
I got my withdraw 3 out of 4 times. Was really scared once to withdraw 2k € after reading all reviews , but thankfully it went smoothly. It takes around 48 hours to receive withdraw into my bank account.
Do not do same mistake as I and use bonus. One withdraw I haven't received and 50% of amount went back to bonus money because I used some rewards. Stay out of any rewards , since when your money end up being just bonus money. Sometimes system tricks you and you after your deposit ,amount end up in bonus money and not in actual cash. So if casino wouldn't trick you with all these rewards and actually let players to cash out their amount and let use the bonus money, would been really good casino. At least for me in Sweden none of the jackpots are available to play. Yet, a lots of messages coming daily, so that maybe could be arrange on lowering up.
Hello NORMUSKA49, We are sorry for the delay in reply & thank you for your feedback! We apologize for your disappointment but the promotion's rewards gets added automatically by the system if you are eligible so if any rewards gets added as per the promotions and if you do not wish to use that reward then you can inform our support team and they will definitely help you to remove the reward. We always suggest to read our bonus terms carefully for more clarity before start to play with any bonuses. Sweet Regards, Sugar Casino.
I think it's a nice casino because it has so many different games, especially they are up with the new games that comes out, not all casino are so quick to get the new slots.
What I do not like is the worst customer support I've ever seen in my life. I am a player and I have played on many casinos but I have never complained about customer support. At SUgar Casino it's the worst one, for live chat I have waited even 1 hour until someone took me over. With the email form, took 48 hours to reply. I am having 20 K withdrawals to be approved for almost 1 week, still not apporved. My accoun tit's fully verified, no reasons to keep it so long. When you try to talk with a customer suport, they very sec with a copy paste message: It normally takes 1-3hours to be approved but sometimes 24 up to 48 hours. That's all they tell you, no other informations, no sorry for delay, nothing. They close the chat which very unpolite and they ask you for a feedback. Ofcourse you will get a bad feedback.
I will still wait 2 more days, after that I will call a lawyer, not normal to have this kind of experience. I will for sure never go back and play at Sugar Casino.
Helklo D2NI3L, We are sorry for the delay in reply & thanks for your feedback! We are sorry for your disappointment regarding the withdrawal. We had processed your withdrawal at that time itself as per the Terms & Conditions. As you can read in ours Terms and Conditions: If you wish to withdraw a part of the winnings which is amounted to 20.000 EUR (or the equivalent in any other currency chosen upon registration) or above, we have the right to divide the pay-out into installments until the full amount is paid out. You will not get any interest on outstanding amounts. We are sorry for your disappointment for customer support, we will forward your feedback to our relevant department for the same. The Email review can take 24-48 hours, it depends on how high pressure it is in the relevant department. But we always try to reply on all the emails as quickly as possible. Sweet Regards, Sugar Casino.
Amazing casino with a catchy and welcoming graphic. Plenty of games which I like, cause sometimes I feel for trying out games I havent seen before. Also amazing bonuses and campaigns/promotions that comes from time to time. So for me of course a stong 7/10 and can kindly recommend this slot site to others.
The minus at this site is that the support took abit long to awnser me. They respond to me like 24 hours after I asked them some questions. Nothing more then that I can put in so far that I have expirianced.
Hello PERHANSSON, We are sorry for the delay in reply and thank you so much for your positive feedback. We're really glad to hear that you like our game selection & our promotions. We always put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. We are sorry for your disappointment but email review can take 24-48 hours, it depends on how high pressure it is in the relevant department. But we always try to reply on all the emails as quickly as possible. Sweet Regards, Sugar Casino.
Great selection of providers and slots. Too bad you can’t cash out
Do not play from Canada!! Can’t withdraw by wire transfer to Canadian bank account. Paysafe withdraw system error doesn’t work. Ecopayz,Skrilland Neteller doesn’t work. Spent hours on chat and after a week waiting for response from support told me to clear cookies and try different device. I already did that but gave me same answer. Not even a legit site, google reviews.
Hello MOREL, We are sorry for the delay in reply. We are really sorry for your disappointment. We are unable to process the withdrawal with wire transfer that's why we had suggested you to use alternate methods which are instant and there is no any issue as all our players are using those methods for deposit and withdrawal. Sweet Regards, Sugar Casino.
The agents are trying their best to help. The casino uses bright colours and seems very nice to play at. Read the dislike what comes when you log in to this casino...
When I won €1400 the casino asked me to verify myself, this took 10 days to complete!!! After completion I gor informed that my withdrawal was declined and my winnings are forfeited, this because I played some games that are blacklisted with a bonus. This blacklist contains a lot of hot slots to play, so with a bonus this site is nothing fun and the chance is big that the winnings are being forfeited. Avoid this site if you like to play a normal casino with normal bonuses. I hope the casino sees this reaction because I think this is unacceptable. We live in 2020 so there should be some pop-up when playing these slots, now need to download a .xls file (which is not easy to find) and see for myself which of the ~160 slots I can't play....
Hello VETTEMOL, We are sorry for the delay in reply & thanks for your feedback! We apologize for your disappointment. Unfortunately we do not have a system that block the access to these games, but is very important for us that all members are aware of the terms before starting to play. To make sure this, upon registration, everyone is asked to read and accept our Terms & Conditions, and a sign appear where you actively mark a box saying that you have read the terms. All our customers know that we are fair. We are just applying our terms and conditions that represents the legal basis of our site's relationship with the user and the protection of both. Sweet Regards, Sugar Casino.
Hello I really love their casino offers and their games range , amazing offers in welcome package and their freespins. Really good live chat and I just enjoy to play on the casino.
Could be more games from Blue print, Novomatic and merkur providers.
I would like it to be more games of this providers because I love to play games from them
Hello PHILIPH93, We are sorry for the delay in reply. Thank you for your positive feedback. We're really glad to hear that you like our game selection & our welcome packages. We will share your feedback with our team to let them know to keep up the amazing work. We always put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. We always try to add some new games which we notify via emails to all our players when it gets added. Simply check your email regularly for not missing any new games. Sweet Regards, Sugar Casino.
Clear layout, well working sites. A lot of different providers and slots. MGA license (should be guarantee of quality, but not at this time = read the cons).
And then cons... I have played in numerous casinos (over 50) and in general the casino which is under the MGA license does not require any special inspections, with respect to the terms and conditions. The terms are of course natural to read, but in practice, always a quality casino prevents you from playing bonus games with bonus money, because everyone makes mistakes. Sugarcasino does not do that. It is therefore completely pointless on their part to regret that you have played a game with bonus money that is on the blacklist. They Could restrict playing these games through their system, but this is all just a matter of a policy that disrespects their players. Just avoid this casino, they don't want you to win anything. I can admit my mistake, but the clear greediness is disrespectful and ******.
Hello LUCKY0NE, We are sorry for the delay in reply. We apologize for your disappointment. Unfortunately we do not have a system that block the access to these games, but is very important for us that all members are aware of the terms before starting to play. To make sure this, upon registration, everyone is asked to read and accept our Terms & Conditions, and a sign appear where you actively mark a box saying that you have read the terms. Sweet Regards, Sugar Casino.
Sites works well, a lot games and bonus offers are very decent. Design is also good and clear. I would use same site design and engine again because it worked well.
Deposit and withdrawing are not working. You get a lot of errors when you are trying to deposit or withdraw. Also, they spam you with offers that you CAN'T use. I get mails to write in Finnish about offers that are not to Finnish customers.
Even after I opt-out from getting emails, I get them.
Hello HOLMBERG, We are sorry for the late reply. Thank you for your feedback! We're glad to hear that you are happy with our site & games selection. We are sorry for your disappointment but we do not have any issue with deposit and withdraw. We suggest to check with our Live chat support team and they will fix the problem if any. You must clear your cookies regularly to avoid any issue. All the offers are valid for a particular day. You must check with us on a same day if you receive any email, our team is always there to help you. We do not send any promotions once you opt out for the promotions. We suggest to check with our team if you receive any emails, our team will check the issue and assist you accordingly. Sweet Regards, Sugar Casino.
They have nice providers you can play on, like netent and play'n go and push gaming and gamomat. I like these providers at online casinos. So that's all that's nice.
Their ToS is total scam as other people already stated in their review. They will find every possible way not to pay you. You have to look closely at games that are restricted to play with bonus money. They don't block games that are restricted while having a bonus active (its 2020, come on). Instead of being user friendly they assume you keep another tab open in your browser you have to check every time you open a new slot. Avoid this casino at all cost. There are so many casinos out there which don't have terms & conditions like this casino.
Hello JUSMW92, Thank you for your feedback! We are sorry for your disappointment but unfortunately we do not have a system that block the access to these games, but is very important for us that all members are aware of the terms before starting to play. To make sure this, upon registration, everyone is asked to read and accept our Terms & Conditions, and a sign appear where you actively mark a box saying that you have read the terms. Sweet Regards, Sugar Casino.
You have a good variety of games to choose from. The search engine for Slots is good to go. The Desing of the site looks nice. But that is all for me already with the points I like here.
The Site crash almost every hour. Withdrawal Limit is not 15000 EURO is below 10000 EURO. The withdrawal time is very long also.
Their Customers service is really dry and doesn't provide to much help or clarifications
Hi KRANDA2010, We're really glad that you like our game selection, we put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. Regarding the withdrawal, as you can read in ours Terms and Conditions: If you wish to withdraw a part of the winnings which is amounted to 10.000 EUR (or the equivalent in any other currency chosen upon registration) or above, we have the right to divide the pay-out into installments until the full amount is paid out. You will not get any interest on outstanding amounts. This doesn't mean that we have a withdrawal limit but we can, according to individual cases, divide the pay-out into installments until the full amount is paid out. We're sorry if the clarification provided from our support was not enough, you are always welcome to contact our Support via live chat or e-mail to receive updates and information! Sweet regards Sugar Casino
The only thing that you might like this casino is that if you google it, it is easy to see that it's not worth playing at!
Well it has few games to choose (Only real pro I can come up with)
Their ToS is total scam. They will find every possible way not to pay you. You have to look closely at games that are restricted to play with bonus money + you will assume that you don't need to check it because when you enter some games your balance will show at 0€, making you think that you just can't play this game with bonus money, but no, trust me, you are in the wrong. First time I'm encountering such problems. I feel disgusted and scammed. Avoid at all cost!
Hi TDOSIUS13 Thank you for your feedback! A list of all games that are forbidden to play with an active bonus are always available for reading in Our Bonus Terms: https://www.sugarcasino.com/bonus-terms Unfortunately we do not have a system that block the access to these games, but is very important for us that all members are aware of the terms before starting to play. We are really sorry to hear your disappointment but all our customers know that we are fair. We are just applying our terms and conditions that represents the legal basis of ours site's relationship with the user and the protections of both. We ask you to please carefully read the terms before playing again in order to avoid situations like this in the future and if there is something unclear feel free to contact us, we are always willing to answer any questions that you might have. With sweet regards Sugar Casino
You have a good variety of games to choose from. The search engine for Slots is good to go. The Desing of the site looks nice. But that is all for me already with the points I like here.
I've played twice now with a Bonus there and I had super bad luck as it seems. I haven't experienced anything like this on any casino out there. I haven't won a single Bonus, I've just spinned towards my 0 Balance but this could be just very bad luck as I already stated since this Casino is licensed. But this is not the frustrating thing here.
I am a player from Germany and I experienced HEAVY issues with the connection of the site at ANY game. Not a single Slot, doesn't matter what provider it is made from, went smooth without disconnects. Also If I wanted to write at the live chat I suddenly randomly get disconnected and logged out and have to do it all over again, this has happened extremely often and sometimes up to 5 times in a row!
When I finally managed to connect to the livechat and tell about my issues they told me there aren't any problems with the Casino at the moment and I should clear all my cookies from my browser etc. Of course I already did that before, I also tried 3 different browsers. Nothing worked for me, my internet connection was stable all the time as well.
I played on a lot of other casinos also at the very same day just shortly after and I didn't experience any trouble there.
This after all made my experience very very bad and I can't do anything about it. Losing is one thing, it happens at casinos, but having those type of connection issues are ruining the game experience extremely.
Hi HYBRIS95, Thanks for dropping by! We're really glad that you like our game selection, we put a lot of time and effort into the range, so it's nice when players appreciate it. Regarding the issue you were having while playing we have opened further investigation with the relevant team in order to sort it out. Please get in touch with our support team via live chat or e-mail, we will be happy to help you. We hope that your experience with our casino will be better moving forward! Sweet regards Sugar Casino
The lay-out is cool nothing more positive to say literally have alot of games but that's about IT, also have live casino but this is Mobile version nothing else to say.
- Bad customer support closing chat when they don't like you
- Never replying to e-mails
- Account verify takes 14 data
- Alot of crash with games when u win some u get internal error 221 and Different errors
-Disrespectful staff like Dennis
They do not have real license from Malta its from Curaçao
Dear Joanito, We are sorry to hear you had a bad experience with us. we have checked closer into your account and could confirm that your account verification as all your e-mail have been handled in reasonable time and within the relevant time limits. We couldn't neither find any disrespectful attitude from our Customer Support Team that is always doing the best to provide an excellent work. Our Casino has a license from Malta that ensures that the site complies with the law and allows customers to feel that they have nothing to worry about when it comes to their duties, security or money, and that all games are fair. If case you should have any question, please get in touch with us, via our 24/7 live chat, our support team will be happy to give you further guidance. Sweet Regards Sugar Casino
Joined this casino 15.09. Very good sign up bonus 3x100% matched and wager free spins.
Wagering 36x on bonus amount. €4 max spin in bonus money.
Good selection off games and not to many restricted ones in bonus.
Have live chat support.
Documents took 24 hrs to verify.
Cashout a little longer but have had 2 paid already and waiting on 2 more.
Nothing to really dislike about the casino, a bit more transparency with vip levels would be nice.
More new Blueprint games and BTG.
Some very negative reviews about this casino around, I don’t know if it’s the same management/owners now as most reviews where 2015-2017.
Some reputation management is needed.
All in all a very good casino to play at and withdrawals are fast once verified.
Dear Mony, Thanks for your review! We're constantly striving to improve, and is nice when we hear that we've done enough to inspire a positive feeling in our players. We are extremely happy that you are satisfied with our platform, our games selections and promotions... we are continuously looking for the best games in the industry. Regarding the account verification process time, you should know that we are working very hard towards speeding up the process. Thanks again for your words and we hope that you will keep to have a great experience with our casino moving forward! Sweet regards Sugar casino
Nothing, hate that casino because I get spam emails that cannot be unsubscribed (from *replyinfowins.com). Looks like any other cash grabbing casino out there
Get invites for welcome bonus for this casino, approx 2/week. Unsubscribe does not work (which is against the law actually). If someone from that casino reads this, please take appropriate measure
Hello MARATHON, We are sorry for your disappointment. We have made changes in our system and the issue is no more exist. Even you can unsubscribed from our promotions by clicking on unsubscribed link which you can see bottom side of the promotions emails. Sweet Regards, Sugar Casino.
Ok games and some good providers.... That was it..
I did contact the live support one time to tell them they should remove me from any subscribed list (email, sms...) afterwards still got sms. Then I tried it another time, chat said it is done and STILL got sms. The third time I tried, nobody answered. So I wrote an email to support, told them to completely close my account. After 3-4 days still dont have an answer, account is still open and I still receive sms. There isnt even an Option on the side to at least remove me from the lists myself, neither to close my account.
Hello BENJOO1337, We are sorry for your disappointment. We could see that your account has been closed in 2019 upon your request even you are unsubscribed from our promotions which you got the confirmation via email from our team. Sweet Regards, Sugar Casino.
Not much, some games are ok.
Got some winnings at first session.
Finnish translations made with Google Translatior and worse than spam mails.
Withdrawal made very difficult!
Still withdrawal pending. Every other casino accept bank statement as address proof. Or at least online bills.
This casino say they accept ONLY paper bills.
In Finland there has been over 10 years possibility to get all bills online.
Seems to be excuse to not do payouts. Hope to get money out some day. Now have sent them pay check, tax letter and governmental letter, passport, bank statement (address visible) and screenshot from internet bank....
Hello MUSTAJASKA, We are sorry to hear that you had been disappointed with our withdrawal procedure. We have made many changes in our services and KYC procedure which is easy and quick. We can make sure that you won't face the issue like this in the present. Sweet Regards, Sugar Casino.
I need to give just some words about this casinos welcome bonus.
They have really good welcome bonus i think at least. I did get 3 deposit bonuses with 100% match bonus and freespins. I did lost on my first bonus and second but on my third, I managed to win back my money. What I liked most about this casino was that freespins from welcome bonus was wager free.
Support does not work 24/7. I do work all day long so i would suggest casino to have support open for players thats play on night as well.
Hello SOKOLEE, We are sorry for the delay in reply. Thank you so much for your positive feedback. We're really glad to hear that you are happy with our welcome bonuses. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. We are providing chat support from 10h00 to 23h00 CET for the moment but we will forward your request to our relevant department and they will definitely try to improve this as soon as possible! Sweet Regards, Sugar Casino.
Wager free bonus spins are great since those are quite rare! Overall everything is OK with this casino, but this kind of "service break" is not acceptable...
I haven´t been able to login in to my account in whole day!
I have tried o log in with my phone and other computer.
Having error "Login failed! System error!".
I can´t even open any game, having basicly the same error "Error loading game!
System error! Please contact our support!"
i am not very happy, since I have my first deposit bonus spins still unused...
Hello HARTZA59, We are sorry for your disappointment. You can always check with our Live chat support so that they can check the issue and assist you accordingly. Sometimes, there will be a technical issue but we always try to resolve the issue as quickly as possible. Sweet Regards, Sugar Casino.
Mobile casino find button doesnt work. Account profile doesnt work. Verify doesnt work ( I had send over 20 document ). Dont try.
Hi Pasi, Thank you for your review. Let me divide it into three parts: 1. ''Mobile casino find button doesn't work.'' Our mobile version works without any noticed issues. Would you be please so nice and contact our chat support with better explanation? Button for finding games works just fine thought. 2.''Account profile doesnt work'' As I can see you did not filled in your address and other information correctly during registration and our chat support changed it for you as players cannot change their personal information themselves due to verification procedures. To change your address, we require the proof of it as well to be able to process your payment later on. In your case as no address was filled before we were able to change right away as you sent us documents at the same time. 3.''Verify doesnt work ( I had send over 20 document ). '' Your account has been verified within 30 hours after you sent us your documents. We are sorry for this small delay as we make sure you will not wait that long next time. I hope that I made all your points clear and that you will not have any other issues with our services in the future. Your are always welcome to contact out friendly support, they will be more than happy to assist you with anything. Have a good day, Your SugarCasino
Better don't play here, sorry for this clear statement. This is the updated review from my review in june this year.
Good games offer. Member of a trustful group of casinos.
Well....for a not longer newbie casino they have several problems:
Withdraw times too long.
Live support not really helpful...and sometimes just ignore you, greetings to naome^^ (but fast and friendly the most times).
It seems they don't like it, if you deposit and withdraw to often^^....if you do this, they don't let you use the most used methods, like neteller and skrill, and punish you to use bank transfer or somethings like this!!!! When you ask why you can't use neteller...you never get a reply..not in the live chat and not from the "financial department" lol^^...so it seems its just a politic to get your money in the casino.
Dear Germanplayer, Thank you for taking the time to review our casino! To start with the positive side; I'm happy to see that Naome is mostly fast and friendly - I do apologize if sometimes our support takes a bit too long to answer, as you know we like to take care of our clients properly and our chats might be a bit longer than usual...therefore you might need to wait slightly longer than somewhere else. I'm a bit more surprised about the payment methods as we do not "remove" payment methods form players when they win - that would not be in our interest to use only wires to pay our clients :-) If you do not have access to Skrill or Neteller, it might be due to the fact that you did not use those methods to deposit? Or your accounts are not verified and we are unable to send the funds to those methods? And finally did you check the country restrictions of those methods? I really hope that we will manage to let you change your mind about us! Thank you again for your review, Best Regards, SugarCasino
Many games options, support and account Verification are fast. I always like to use match bonus, this is the one casino offers many kinds of deposit bonus. I like it.
I made 100 euros deposit and got 150% first deposit bonus, but couldn't manage to finish the bonus wagering. Then I made second 100 euros deposit and got 125% deposit bonus, luckily finished the wagering and I have made withdrawals requests, withdrawals are still pending.
Let's see how my withdrawals process will be, then I will know more about this casino. Hopefully it's a trustful casino!:)
Dear Sarayang, Thank you so much for taking the time to review our Casino! Congratulations on your winnings! Best Regards, SugarCasino
Ok, Sugar Casino is all in all a trustful place. The group has many other casinos and you can play here safely.
Nice offer from games
Various promotions
Payout Rate is good
Payout times are various... in the week nearly instant, at the weekend I think they dont process payouts
customer support is 24/7
I can recommend this casino, but there are better places for sure
Its a new casino but they must really change some things very fast:
Customer support is always available, but the most agents give you dumb copy and paste answers and tell you "write an email to the department in charge"
Technical department doesnt work at weekends *lol.....unbelievable i think
Bonus offers are good, but they doesnt work correct ( you get it, but you must always beg for it)
Reaction time from the email support is also too various ( i think not enough qualified personal)
Withdraws are not processed at the weekend
Dear germanplayer, Thank you very much for the time you took to review our casino! As you said as a new casino, there is always things to be improved and we are working hard on it! The payments should be available 7/7 very soon as our payment team is growing from July! For the customer service, we are also applying now new training methods, professional conferences and personalized training sessions. Hopefully, you'll see some nice changes in the next few weeks! Thank you again for reviewing our platform! Best Regards, Sugar Casino
Compare Sugar Casino to Other Casinos
I just want to tell how good bonuses they have upon deposit !
An perfect casino with huge selected providers and games, i would be proud to share my experiences with others as well.
One of the best casinos I have ever tried out and they have a great response time on approvals of withdrawals
I'm a player that likes old games like novomatic, merkur and providers like this.
Would be amazing to find more games of this providers as I'm talking for few people and not only myself