Sir Jackpot Casino

Item: Sir Jackpot Casino
Rating: 1
Author: Sharon D.

Sir Jackpot Casino

The casino is closed.

Player Rating 15 reviews

5.5/10

15 reviews

Complaint Response 3 complaints

2 days avg. 3 complaints

What we like

Available in instant play
Live casino
Mobile gaming available
Live chat open 24/7
SSL encrypted

What we don’t like

Multiple country restrictions
No phone support available

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

Sir Jackpot Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.sirjackpot.com/

Established

2015

Licences

Malta Gaming Authority

Company

Bethard Group Limited

Affiliate Program

Cashmio Affiliates

Languages

English, Finnish, Norwegian

Casino Type

Instant Play, Mobile

Deposit Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafecard, Visa, Trustly, Skrill, Zimpler, Sofort, MuchBetter

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Visa, Skrill, Sofort, MuchBetter

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

Euros, Canadian dollars, Norwegian kroner, New Zealand dollars

Pending Time

24 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 24-72 hours
Card Payments 24-72 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Evolution Gaming, Nyx Interactive, iSoftBet, Quickspin, Elk Studios, Quickfire, Yggdrasil Gaming, Endorphina

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Sir Jackpot Casino is an online casino with a distinctive green logo featuring the face of Sir Jackpot on a chip. The website can be accessed in four different languages, including English, Finnish, Norwegian and Swedish. The casino’s selection of online slots and casino games is powered by NetEnt, Microgaming and Quickspin among other popular software providers. The casino includes a live casino, too, and the mobile gaming option. Sir Jackpot Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Although the casino caters to players from a number of countries around the world, certain countries remain restricted. These include, but are not limited to, France, Hong Kong, Indonesia, Tunisia, Costa Rica, Cyprus, Turkey, Sri Lanka, Spain and the United States of America. For a full list of restricted countries and territories, please refer to 'More casino details' tab.

Mobile Gaming

The casino’s website is entirely responsive, which means it can be easily viewed on different devices—from desktops and laptops to tablets and smartphones. Since Sir Jackpot Casino is a mobile casino, players can enjoy their favourite online slots and other casino games on the move.

Security and Fairness

The website is secured with RapidSSL encryption which guarantees private info will stay safe from third parties.

Considering Sir Jackpot Casino features NetEnt slots, which are regularly tested and verified, it means that the casino can be trusted, as well.

Support

Players can reach the customer support team 24 hours a day, all days of the week via live chat. If there are certain questions live chat operators cannot answer, players can always send an email to the team leader.

Virtual Games

The casino’s section of video slots includes popular titles by NetEnt, Microgaming, Quickspin and other famous software providers. Players can enjoy video slots like the Dead or Alive 2 Slot, Gonzo’s Quest Slot, Loco the Monkey Slot and numerous others.

Players looking to try their luck at table games can pick between various types of roulette—from Premier Roulette to French and European Roulette—and blackjack, including Double Xposure Blackjack, Single Deck Blackjack and Atlantic City Blackjack, plus baccarat, poker and more.

Live Games

The live casino section features different variants of live blackjack, roulette, baccarat and poker which players can play against real life dealers.

Complaints

Read the complaints other players have left for Sir Jackpot Casino. Learn more about complaints.

Show all complaints

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Withdrawal of €1,600 delayed over 5 weeks now

Hello, so I deposited with a 200% bonus and everything seemed fine. Had some luck and completed the wager with 1600€ to withdraw. Made a withdrawal of 1200€ and waited two days, nothing happened. It was over the weekend so nothing wrong with that. But I thought hey! Why not verify my account with the standard verificationprocess like most casinos ’s use nowadays, so I uploaded proof of adress, picture of my ID-card and creditcard to mabye make the payment process go abit faster even though that was not yet necessary since they had not asked me to verify my account yet. ”The verification process will occur the latest when the Account Holder has cumulative withdrawals of €2,330 following the Malta Gaming Authority regulations.” Anyway half a day passed and I thought I would login and see if my verificationuploads had been verified, they had not. All of them got declined. Seemed quite strange so I tried to upload yet again - same problem again they got denied. Then I remembered that I had taken the pictures with an Iphone (uses another kind of pictureformat) so converted my photos to .jpg and uploaded them again. And guess what still got declined. Now It had been 4-5 days still had not heard anything why they got declined so I contacted customersupport and asked what’s happening to my withdrawal and why my verification was denied. Apparently the ”paymentdepartment” had a few questions for me and would call me within a few days. Nothing happened for a another 4 days. Contacted the customersupport yet again and they said they where sorry and they would tell the paymentdepartment to hurry up. Almost a week later had not recieved a call.. contacted the support again and asked what’s up? Now they had a bit more information regarding my withdrawal, apparently the ”securitydepartment” had made a random check of my account to give me a call and ask a few questions - yes random. Notice how apparently It was first the paymentdepartment that wanted to speak to me not the securitydeparment. Anyway waited another week, did not recieve any sort of call from Sir jackpot, also noticed my account had been shutdown within these two weeks of waiting. Contacted support yet again and they said they were sorry for It taking so long (also asked them If there was anykind of number I could call them up on and talk with either departments, twice. They did not answer that question. Also tried to withdrawal the rest of my money I had left on the account to see If mabye that amount would be quicker to withdrawal (400€) when the account was not locked yet nothing happened with that withdrawal aswell. I have printscreens with conversations between me and the support aswell but I am writing this on my mobile and don’t know how to upload them, Also have lots of pictures of my winnings (I like to screenshot when I win ”big”) And printscreens of my winnings being in the process of an withdrawal. - 5 weeks later still haven’t heard from Sir jackpot, Would appreciate some kind of recignition of what’s going on here.. English is not my first language, sorry :)

Resolved

€1,600

Declined payment, no further information why

On the 27 mars i made an deposit and played on SirJackpotCasino. I deposited 500 SEK and got 200% welcome bonus. After that i wagered the bonus (The same day) i had a total of 8289 SEK on my account. I then made an withdrawl. On the 3 april they send me an email for veification. I then sent them all documents, and made an new withdrawl. On the 10 april, they sent med an new email, that they needed an Sefle with my ID card. This is 2 weeks! after i made my first withdrawl! I sent them this document to.. After that, i have not been able to log in to my account, and the support want help me, and say that they can not answer my questions. It is up to the security department they say...

Resolved

kr8,289

Unfair confiscation of winning

I requested a withdrawal of 1100$ then my winnings were confiscated and they said I violated bonus terms but I never accepted any bonuses from this casino for my deposits. Yes I bet more than 5$ on games but that was using my own money, not bonus money. I always have declined the bonuses. It's very suspicious that when I first played at this casino two days ago and deposited over 2000$ and lost only withdrawal $400 that they never once said I violated any terms and I was betting more than 5$ then too. So this is just unfair and amounts to fraud on behalf of the casino. I want my deposits at this casino refunded since they are not giving me what I "paid" for.

Resolved

$1,100

Sir Jackpot Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,298

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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Player Rating

5.5/10 ● 15 reviews

Top reviews from our players

JodyE667

6 years ago

9/10

I have never experienced such a fluent Casino regarding the money transactions; both deposits and especially withdrawals.
All transactions are fast and this casino doesn't use any "exhausting" tactics regarding withdrawals, that unfortunately can be seen on some other casinos if you happen to win.

There are some "big" games that are missing like Book of The Dead and Jamming Jars, but hopefully these can be seen on their casino in the future. Also some games (especially the older ones like Major Millions) won't work at all and are somewhat buggy at times.

williams_jamie

7 years ago

8/10

Very good casino with great selection of games and providers. I had great experience there. Thank you.

mrgreen84

7 years ago

8/10

Reasonably strong selection of games from a number of providers.

Fast verification, also just liked to play here, because it's best user interface.

qwertee1

7 years ago

10/10

Probably the best casino I have played. Great side very stable big selection of slots and selected live offer. Support nice and friendly competent, payment within minutes

Nothing, best Casino best Service perfekt really can not say a bad thing

klinik

8 years ago

3/10

Nice selection of slots, fast and friendly support.

I made my first deposit and via chat I was given first deposit bonus and 1st part of FS (100 of those, 20 per day). I lost, np with that. The next day there were no FS so I get on chat. I was told that I am not eligible for any (!) bonuses there!? So here is my thinking, if they went against their rules with that bonus policy, what would it be if I would be lucky and try to withdraw something? I bet you that I would have huge problems with that. I don't trust this casino so no trust, no money. I closed it permanent and glad I did that.
It is never the problem with bad luck slots roll, it is the problem with casino not knowing what to do or not to do.
Dear Sir, good luck with your weird policy.

merel25

8 years ago

9/10

An unbelievable fast pay out ! This is a keeper. Lots of nice games, full netent portfolio, many jackpots. I made a real good winning and it was on my bank account in an hour. Friendly lay out, good responsible gaming tools.

A pity that they do not have play 'n go games. They are my favorites.

dazzlingdoggies

8 years ago

1/10

I was not pleased with any aspect of this casino...they don't have too many good games therefore you never win

My main screen offered me 200% bonus up to $600 so I deposited $300 and all they gave me was $60....when I messaged them about it they refused to give me my bonus so I requested they take away the $60 bonus so could withdraw my $300 to play elsewhere where they honour their bonuses and they refused to....I have played on many online casinos and this is the first ever issue I have had that has not been resolved.....I do not recommend.....they stole my $300 in my opinion.

BoneyM

8 years ago

7/10

I can withdraw winning directly to mt Visa card in about an hour on this site. For this reason I can forgive them a lot when it comes to small issues with bonuses and wagering requirements. Still amazing to me that people expect to cashout a bonus on table games alone but your slots pay 100% of your requirements so ok. Beautiful site with excellent games.

Lamm

8 years ago

1/10

The games selection and site layout. thats about it.

Got an email with the promise of freespins. I went in to the site and selected the bonus on the screen and deposited.
I did not receive any freespins so I contacted the live support. After a long wait and even longer wait between answers. After about 30 minutes the support concluded that I needed to send a mail to them. It was my understanding that I was already talking to the support. The freespins in itself does not mean that much to me but to delay a bonus for a paying customer is ridiculous.
There are many casinos out there and i suggest you select on that are serious.