Average Complaint Response Time: 3 days
- Unique set of games from Oryx Gaming
- Instant-play mode available
- 24/7 support through live chat, phone, or email
- Secured with 256-bit SSL encryption
- Proven fair by GLI
| Website | http://www.sincitycasino.com |
|---|---|
| Established | 2012 |
| Owner | MYEG B.V. Casinos |
| Casino Promotion | Sin City Casino: 150% up to €/£/$ 150, 1st Deposit Bonus (Robber's package) |
Sin City Casino is a stylish online casino with a distinctive classic Vegas look and theme. The casino is powered entirely by the Oryx Gaming platform, which features games that aren't commonly found elsewhere, as well nine other software providers catering over 1000 casino games in total. Players can choose to play in either an instant-play or mobile format.
Games
Sin City Casino offers a wide range of three-reel and five reel slot games. It is one of the few places where players can find slots from Oryx Gaming. These include titles like Art Bandits slot, Dia de los Muertos slot, Wild Dolphins slot, Trucker's Heaven slot, and Mini Panini slot. Each game has its own distinctive look and special features.
Table game players can get plenty of action at Sin City Casino too. Roulette players can test their luck in three different variants of the game: American, European, and French. If blackjack is your game, you can choose to play with either Vegas Strip or European rules. The casino also features Baccarat and Casino Hold'em Poker.
Sin City Casino offers 4 different video poker variants: Aces & Faces, Deuces Wild, Jacks or Better, and Joker Poker. Each one of these games comes with standard rules and paytables. Players can also enjoy a selection of specialty games, including Deep Space Bingo and Keno Classic.
Support
Sin City Casino has shown that they take customer service seriously. Players can get in touch with a representative 24/7 through three different methods. Live chat is available directly in the casino software. Players can also call support using the casino's international phone number, or by sending them an email using one of their listed email addresses.
Security and Fairness
We're pleased with the security measures used at Sin City Casino. The casino's infrastructure is protected with the latest 256-bit SSL encryption technology. This prevents anyone from reading player data, including passwords and credit card numbers. Additionally, the casino uses a verification system to prevent fraud and protect players' accounts.
Sin City Casino makes sure that players know they're getting a fair game. Gaming Laboratories International, an independent auditor that has been approved by the Curacao Gaming Commission, conducts regular audits of the casino's games to test for genuine randomness. Sin City Casino continues to pass each test.
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We really need to apologize for the misinformation made by one of our agents in the very beginning.
The confusion was between BETS vs. WINNINGS - After receiving a bonus, you placed a bet over the allowed maximum and therefore the winnings should be voided and the original deposit would be credited to your account as per T&Cs §4.7.
The agent thought that only in case of winning with that bet, the winnings would be voided.
We really appreciate your honesty for telling immediately in the chat that it was done by mistake and want to apologize once again for taking so long to resolve this issue, as it was an exceptional case that had to go through upper management and the finance dept. We refunded half of the winnings, which you accepted and next time we will be more careful and faster in future.
I hope that you will forgive us for that little mistake by our agent between 2 words and hope to see you again.
Wish you all the best!
Vincent