Delayed payment, support not responding

Hello, A couple of days ago I made an account on Sincity casino and made use of the welcome package they offered. On my second deposit of 200 euro's I won a nice amount of 1450 and made a withdrawal. Now today they e-mail me saying only my payment is declined. I thought it was because I needed to verify my account but the e-mail didn't ask for any documents. So I tried to log in but my account was locked so I contacted support. After she checked she told me I wound't get my withdrawal paid but only my deposits returned (400 euro's instead of 1450) because players from the Netherlands were not allowed to play in their casino. Now is it that I always check the terms in all casino's I play and they have a long list of prohibited countries but The Netherlands is not one of them. Also I told her that when I made an account The Netherlands is an option to select filling in the details so that didn't make any sense to me either. She then replied that she was sorry and that the terms on the website were not updated yet but they will be soon. I mean good for them but then you can not apply these terms to my case since you haven't even posted them on your site. Luckily I have screenshots of it all and I will post them below. I have screenshots of the full chat log but I will just post the part where she admits that the terms are not even updated yet and of course the terms where it states the prohibited countries. I hope they see this and come to the conclusion that the way they handled this is just wrong and they should take responsibility for this since as a player you can only follow the term that are posted on the site. Else they can just make up whatever they want and tell you that it still needs to be updated. Thanks

Just want to make people aware about this casino. On their promotions page is says you will receive a 75% bonus and 30 free spins on Gonzos Quest. So I made my second deposit, received the 75% and was told I will get the free spins the following day. Logged in the next day, no free spins, contacted chat and was told the minimum deposit to get the free spins is €100. Checked their terms and conditions and the information about the promotion itself and nowhere on either page does it state that the minimum deposit is €100, in fact is says the minimum deposit to receive any bonus is €10 not €100. Asked the guy in chat if he could show me where is states this condition, he couldn't, in fact he cut me off and has now blocked me from playing the games. So to anyone thinking about joining this casino, just be very wary of them,and to ASKGAMBLERS, I think the rating you have given them is far too high.

it's been eight days now for Sin City casino to solve my withdrawal. nothing has happened. they ask me to contact their cashier departmentmen not a single answer to the judgment back to me. I have also contacted their live chat. they also they started ignonera me. I do not know what to do. it is about 615 euros. not the whole world but I actually had plans with that money. wath can i do? plese help me?

September 26th I made a withdrawal at Sincitycasino.com for 5 000 SEK. I also sent the verifying documents that every internet casino is requesting. Even though I have mailed them several times, and been in contact with the chat support at least 10 times, I have received exactly ZERO mails back. I haven't even received a mail that confirms my withdrawal. I had to force the chat support to answer my mail that they had received the withdrawal request. After 8 attempts they answered that it was recieved and sent to the cashier, but they couldn't do anything else. Now I'm really tired of this and are ready to report them for any authorities that might get them closed down. Have anyone else any history with Sincitycasino.com?

Hi , at the end of the month of july i played at sincity casino, i won £1366 playing slots. I made a withdraw then a few days after i sent my documents as requested. I waited a few days with no answer from them. I went on livechat and asked them if my documents got aproved, they said that they did and i should received my payments within a few days. A week passed and i still didn't receive my withdraw, so i live chated again with them, this time they told me that can't know anything about my withdraw , only the financial departement can answer me, they told me to email support, so i did, i never received an answer. I tried to contact them a few times with no answer. And everytime i chat with them they tell me they have no information. This is ridiculous, how can they just take my winnings and ignore me... Can you please help me.

I made request for withdrawal on the 8th of July. After a week I contacted livechat because I haven´t received any Money. They couldn´t help me and asked me to mail cashier. So I did. I have done that for ten times, and talked to livechat about 20 times. Still i haven´t received any answer on my question. When will I recieve my Money.

Sin City Casino does not pay my winnings about 250 usd. I'm waiting for 8 days payout of 15,140 Russian roubles (about 250 usd), although the standard payment term of 2 days. Support requires that I wrote letters to the Finance Department. I wrote several letters - but the Finance Department does not respond to my letters on e-mail.

I requested withdrawal on the 19th July and after at least 10 emails to support/cashier and daily discussion with 'live chat' I am still waiting for my funds. I keep getting told next week I will get my funds but this does not materialise! i want the £ 1000 I am owed!

Hi - I won and withdrew 765 euros from SinCity Casino on Monday 6th July. My account is verified and I withdrawn from there many times before. I have now been waiting ten day for my fund and have not had any response of reason for the delay. Support Chat simply say send and email which i have done but still no response.

Hello,

I am a player since the beginning that sincity started( about 2 years), I played there allot and over the years and won some and loose some always got payed in full eventually.. Last months I was making numerous deposits didn't had so much luck until last time. I made a deposit of 200 and got a bonus of 100 euro. I kept me on all the rules of the terms and conditions. I got very lucky and hit 1000 times my bet on league of fortune.

It felt great the excitement of winnings such a big amount with a small bet-size I thought nothing can go wrong I am a 2 years customer with the casino long time verified always got payed big amounts (my biggest cash was 13k).

And then it struck me I got this heart breaking email, that I won't get payed, with a rules which they can apply to everybody in there benefit. I quote the rule

" Bonuses offered by Sincitycasino.com are intended for genuine recreational players only. Sincitycasino.com reserves the right to cancel, suspend or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned.''

I didn't do anything wrong i just played and hit 1000 times my bet it's a pity that such a good reliable casino like sincity applied this rule to me. As I didn't broke any T&C. I played in the same way all last 2 years didn't cheated or do anything what is prohibited in the T&C.

Why is it before when I lost my money they didn't send me any email I couldn't play anymore just waited until I made win. A casino has the right to bonusban every player but not to void 7k of winnings on a nonsense rule like this I hope this askgambler can help me out.

as they don't repond to me anymore...