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SinCity Casino - Delayed payment, support not responding

RESOLVED
Complaint Info
Disputed casino SinCity Casino
Reason Delayed payment
Amount € 1989
Posted on October 22, 2015

The facts are very simple here. I deposited about 5 times at the casino and lost all and then I had luck and won 1989 Euros playing my best slot games.
I asked for a pay out to my account of course. This was on September 4. Now it is October 9 and still there is not any pay out from them. During this time I have emailed their support and chatted as well. The simply do not respond. Nobody is at the casino. It seems the casino only takes deposit and then just doesn't even respond. AMAZING.

AskGamblers
Posted on October 22, 2015

Dear @pavoplata,

Any update regarding your complaint? Thank you.

Posted on October 23, 2015

I have no update from them. I sent 2 more emails today to see if they respond.

Their chat says they do not know anything but that I should email and they will reply when they can. i tell the chat that they have not ever replied to me in more than 1 month and they tell me to keep waiting.

Very comical.


At least now the chat gave me another email to try so I emailed this new email to see if anyone is home.

AskGamblers
Posted on January 26, 2016

The complaint has been reopened upon the casino's request and we would like to give it one more chance for its successful resolution.

AskGamblers
Posted on January 26, 2016

Dear @pavoplata,

We have been provided with the info that you received the payment from the casino, can you confirm it so we could mark this case as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this complaint as resolved and officially closed. Thank you.

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