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SinCity Casino - No sign from my payment, support is not responding

RESOLVED
Complaint Info
Disputed casino SinCity Casino
Reason Delayed payment
Amount € 615
Posted on October 26, 2015

it's been eight days now for Sin City casino to solve my withdrawal. nothing has happened. they ask me to contact their cashier departmentmen not a single answer to the judgment back to me. I have also contacted their live chat. they also they started ignonera me. I do not know what to do. it is about 615 euros. not the whole world but I actually had plans with that money. wath can i do? plese help me?

AskGamblers
Posted on October 26, 2015

Dear @sick,
Any update regarding your complaint? Thank you.

Posted on October 26, 2015

still no reply from them. this is crazy, I do not understand how a casino that has terms and conditions to us players, but on the other hand can not follow their own rules? it says that a withdrawal can take up to 48 hours if done to their online banking account (Skrill) .. do not understand how, for example NetEnt and all other machines can be on their online site? this casino should not be allowed to continue!

sick Sweden
Posted on October 30, 2015

I have got 5528 SEK. It's remain Little. You can se how Much 615 euro is in SEK and send me the rest.

AskGamblers
Posted on January 27, 2016

The complaint has been reopened upon the casino's request and we would like to give it one more chance for a successful resolution.

AskGamblers
Posted on January 27, 2016

Dear @sick,

We have been provided with the info from the casino that you received the full withdrawal amount. Can you please confirm it so we could mark this case as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

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