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SinCity Casino

Player Rating 15 reviews
5.4/10
15 reviews
Complaint Response 14 complaints
3 days avg. 14 complaints
What we like
  • Unique set of games from Oryx Gaming
  • Instant-play mode available
  • 24/7 support through live chat, phone, or email
  • Secured with 256-bit SSL encryption
  • Proven fair by GLI
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


SinCity Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.sincitycasino.com
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Czech, English, German, Russian
Casino Type
Instant Play, Mobile

Sin City Casino is a stylish online casino with a distinctive classic Vegas look and theme. The casino is powered entirely by the Oryx Gaming platform, which features games that aren't commonly found elsewhere, as well nine other software providers catering over 1000 casino games in total. Players can choose to play in either an instant-play or mobile format.

Security and Fairness

We're pleased with the security measures used at Sin City Casino. The casino's infrastructure is protected with the latest 256-bit SSL encryption technology. This prevents anyone from reading player data, including passwords and credit card numbers. Additionally, the casino uses a verification system to prevent fraud and protect players' accounts.

Sin City Casino makes sure that players know they're getting a fair game. Gaming Laboratories International, an independent auditor that has been approved by the Curacao Gaming Commission, conducts regular audits of the casino's games to test for genuine randomness. Sin City Casino continues to pass each test.

StallCation

Complaints

Read the complaints other players have left for SinCity Casino. Learn more about complaints.

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SinCity Casino - Unfair confiscation of legitimate winnings
Hello, A couple of days ago I made an account on Sincity casino and made use of the welcome package they offered. On my second deposit of 200 euro's I won a nice amount of 1450 and made a withdrawal. Now today they e-mail me saying only my payment is declined. I thought it was because I needed to verify my account but the e-mail didn't ask for any documents. So I tried to log in but my account was locked so I contacted support. After she checked she told me I wound't get my withdrawal paid but only my deposits returned (400 euro's instead of 1450) because players from the Netherlands were not allowed to play in their casino. Now is it that I always check the terms in all casino's I play and they have a long list of prohibited countries but The Netherlands is not one of them. Also I told her that when I made an account The Netherlands is an option to select filling in the details so that didn't make any sense to me either. She then replied that she was sorry and that the terms on the website were not updated yet but they will be soon. I mean good for them but then you can not apply these terms to my case since you haven't even posted them on your site. Luckily I have screenshots of it all and I will post them below. I have screenshots of the full chat log but I will just post the part where she admits that the terms are not even updated yet and of course the terms where it states the prohibited countries. I hope they see this and come to the conclusion that the way they handled this is just wrong and they should take responsibility for this since as a player you can only follow the term that are posted on the site. Else they can just make up whatever they want and tell you that it still needs to be updated. Thanks
staus Resolved
€1050

Complaint Statistics

Resolved 12
Avg. Amount $ 699
Avg. Complaint Duration 21 days
Avg. Response Time 3 days

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Player rating
5.4/10 15 reviews

Top reviews from our players

When I registered here they had a €30 no-deposit bonus promo (I don't know whether it still exists or expired). Like many of us I was curious to see Oryx Gaming products, as I have never even heard about them before so this opportunity was a great chance to get the first impression, I thought, but unfortunately it wasn't for the players from my country. I was really ready another casino adventure, so I decided to 'pretend' this bonus and I deposited €30.

My first stop was the 5-reel, 9-line Wild Dolphins slot where my very first spin accidentally resulted a €20 profit. Accidentally, yes, because I wanted to play for €0.05 line and €0.45 total bet but when I set the line coins by mistake I had 1 click more and the 1 became 10 coins, meaning that spin was counted at €4.50 total bet. My luck, 3 10's filling out with a pearl oyster wild symbol effected a x40 winning. The game has OK graphics, but besides the Free spin and gambling feature, nothing's outstanding there. Same goes to Lucky Swing and Sceptre of Cleo games. Maybe Fairytale Forest was I liked the most. When I didn't see too much probability for cash out and my balance decreased under €10, I went to roulette again where I zeroed my balance.

Overall, I found Oryx slots graphically just average (but visually some characters or game rule descriptions are very hard to see, so every games should be played in full screen mode), very colorful but there's no wide range of special features. I had some more problems with roulette. The minimum bet on the 1:2 paying selections must be €2 which is high for my taste. This game is also not very visible or readable in even full screen mode. If we want to change the target place of our bets (which is - let's face it - very often happens in this gambling project) after the previous spin the chips remain on the same spot and no clear option, therefore we have to click on the 'rebet' button first, then the 'clear' and 'all' buttons to remove our bets from the table. It's 3 more steps then it should be. In my opinion it is not a well-done game.

I can't say I really enjoy my time here (not playing with Microgaming games at all). I think the games could be more enjoyable and better paying. The website is also in need a little fine tuning as the English and Russian languages are often mixed on several sections. Perhaps I expected too much.

When i am examining online casino's i first analyze their structure what i mean is the most notably the way online casinos structure their games, if its in nice and irresistible social graphics and games and after that the satisfactory of their online games as what the customer experience while playing their casino games.

I played their games because i don't have any idea what is Oryx gaming platform is? and it's not very common for me, so i tried many of their games, the interesting part is i can switch games simultaneously like when playing slots while playing bingo games, we all knew that some variety of bingo games is a slow online casino games depending on how you configure it but it is more exciting when you decrease it's speed configuration.

The game that i play first is called 'Lotto is my motto" a progressive jackpot it has common in microgaming slots but differ in it's game bonus feature like gambling feature graphics and visible game options. I bet around 0.10$ or 1 coin per line, 9 lines so the total per spin is 0.90$ for 30$ of deposit i won around 11$ after i spin 13 times then switch to other one. I don't find it offensive when it comes from fair gaming, their games is fair and bettter but remember the risks.

Here are my good experiences and characteristic of this casino:
The representative is very nice, they assisted me all over they explained the rules introduced their bonuses. They offered newbie friendly bonuses if you are newbie it's for you, also the games that are very nice and attracting to play, paying on time, fb page for updates and also their verifying reliability. Lastly is being treated as VIP i am on their second Privilege Level as the Sniper where i got many benefits like deposit bonus, weekly no deposit bonus where you can exchange to their store for stuffs.

Anyway i will give a Trust medal to this casino and i congratulated this casino because of their good reputation keep it up Sin city casino.

I signed up for Sin City casino pretty much as soon as it came out. I had previously played at a casino very similar, and even though I didn't fall head over heels in love with the slots, I thought they were ok. At the time, I had £15 free no deposit bonus from them for registering, I believe it is actually $30 bonus, but currency equivalent, and this was the main reason why I chose to play here.

I have never made a real money deposit here myself, but back when I registered the only software provider this casino was run by was Oryx Gaming. The software consists of very few slots, well I say very few, there is more than a dozen or so to choose from but when you compare them to the big names like NetEnt and Playtech the numbers seem very small. Don't let this put you off this casino though, I actually think this is a great little casino to start off in if you are new to slots, a beginner so to speak. Recently the casino (and others similar) have expanded and now have Microgaming slots! Yes you did read that right..I said Microgaming slots. Now this is a partnership I never thought I would see form, never in a million years if I am honest, but it has definitely spiced up the casino, and now if you are thinking of depositing or playing here just with the free bonus, your prospects are a lot better.

Before I never classed this as a 'big money' casino, basically in my eyes if you wanted to earn your millions, this wouldn't be the place to do it (for me), and I still don't think its quite up to that standard yet, but the way Microgaming keep adding...you never know what it could turn into.

I still think this is a good start for you if you are new, like I said. The slots are fairly basic, not too much to take in all at once and if your still trying to get your head around 'wagering', again this is a great place to start learning.

I can't comment on how the Microgaming slots play here because like I said when I played here, MG was not on the scene and it would be unfair of me to comment on something I don't know. But I can recommend a few slots out of the Oryx Gaming for you to try.

Personal favourites of mine were 'Anaconda Eye' which is a 20 line slot with a minimum bet per line of 0.01p. Obviously the 'eye' is the wild symbol in this slot and it appears on most of your spins multiple times, giving you some decent wins, you also got a free spins and a bonus round too. Be warned after your playing this for about an hour every spin you do just seems to be rolling eyes...lol...put me in a right trance at one point! Ha.

The other one I'd like to recommend is 'Art Bandits'. This is a 15 line slot, again 0.01p minimum per line, but this one has some juicy stacked wilds to contend with. Get the free spins, with the stacked wilds and again it gives some decent wins.

Have a play here, claim the bonus and see what you think. If your considering depositing then I wish you the best of luck, but if you are I would definitely branch out into the Microgaming slots...to try and get you that winning spin!

Inactive user

Sin City is a casino that offered me details in Russia from when I stepped into their website. I translated all the details to turn it into english and once done I could see a bonus for $30 no deposit! On my way to download the casino the download button gave me some serious problems stopping me from making the download. I waited one day and it still gave me the same problem. I contacted support through email about it and they told me maintenance was being in progress to fix the link. Two days have gone and my third try gave me access into downloading Sin City!

Now Sin City casino is an Oryx gaming software so I don't know what games they will bring me. They could be something new I like brought to the table or something that can't stand on it's own, one things for sure is I had problems getting the no deposit bonus. I contacted support once more for the bonus through an email and they replied with an answer. They wanted me to confirm my account by sending in my proof of address plus proof of age majority before such a nice bonus would enter into my account. I would not expect this during the beginning of my new casino choice. This common situation just happens when I'm cashing out but here they are strict with enforcing security. Requesting my documents after a signup doesn't make sense! Getting my details in order for support took a day and once completed they credited my $30 bonus.

The bonus had 70 times so speaking of which it needed $2100. The most important fact about slots in my opinion is to land on bonuses and features...playing on Broker Bear for $0.80 did not get me any luck on it's free spins or bonus which I am most certainly curious to see! My bonus became a well done barbeque fresh from the fire after playing Art Bandits for $0.75! I also don't like how every time I open slots they always have the coin size to $0.50 so if I make one mistake on making a spin it will eat my large bet that was placed without guilt! The trip here left me wondering about the features and if withdrawing here is okay. Thumbs down for the pre-verification and the high requirements and thumbs half way up for the slots! It appears they made me labor up for the bonus. Sin City gets a 6.3 out of 10! I will try my luck again without bonuses next time when I feel I'm covered in good luck :) !

Some months ago I decided to register to sin city casino because I saw they had a no deposit bonus promotion to try the casino without deposit. I went to their homepage, first time the site was fully Russian. After some difficulties I successfully changed the language to English so I was able to start the registering. They had a downloadable version and a MAC friendly software (it is a plus point to them) and instant play.

I started the software download but it was incredibly slow, I’m think they had a slower server. After I installed the software the next step was the software updating it was slow too. Finally I was able to log in but I didn’t get the bonus automatically. So I checked the bonus conditions again then I contacted with the “live” support.
I opened the support page then I’m wait and wait and wait, after a 15 minutes the operator arrives. I asked her to credit me with my no deposit bonus but I think she didn’t understand me well but after an account checking I get the bonus finally.
They use a very unique software but I didn’t like their slots design too.So I searched one slot to play my 30 euro.

When I opened the anaconda eye slot the software was loading for minutes after I get a message: “I was unable to connect with the server”. I tried to login / logout, restart the software but I wasn’t able to start it.

I went to the instant play version from the casino and logged in to it. Finally I was able to play so I started the Anaconda eye and played with 0.6 euro per spin. My 30 euro isn’t seems enough to get the free spin or the bonus game. The bonus was went down within 15 minutes but maybe if you play for real money the chances are better.

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