SinCity Casino - Refusing to give free spins

ricky76 Ireland
posted on July 3, 2016.

Just want to make people aware about this casino. On their promotions page is says you will receive a 75% bonus and 30 free spins on Gonzos Quest. So I made my second deposit, received the 75% and was told I will get the free spins the following day. Logged in the next day, no free spins, contacted chat and was told the minimum deposit to get the free spins is €100. Checked their terms and conditions and the information about the promotion itself and nowhere on either page does it state that the minimum deposit is €100, in fact is says the minimum deposit to receive any bonus is €10 not €100. Asked the guy in chat if he could show me where is states this condition, he couldn't, in fact he cut me off and has now blocked me from playing the games. So to anyone thinking about joining this casino, just be very wary of them,and to ASKGAMBLERS, I think the rating you have given them is far too high.

posted on July 18, 2016.

The complaint has been reopened as per SinCity Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

posted on July 18, 2016.

Hi Richard,
My name is Matt and I am a representative of Sincity Casino.
Firstly I would like to apologize for such a late answer to your complain.
I ' ve double checked your profile and you are right. You were allowed to receive the 30 Free Spins as a part of 2nd Welcome Bonus. We have fixed this for you a few minutes ago. Please find your 30 Free Spins on Gonzo's Quest. I have added another 20 Free Spins on the same game as a small gift. If you have any problems with playing some games in our Casino, please do not hesitate to send us email to suppor­[email protected]­inc­ity­cas­ and we will give you the best possible care.
Have a nice day,
Kind Regards,

ricky76 Ireland
posted on July 21, 2016.

Just to let you know, I received the free spins plus 20 extra, so you can close the complaint. Thank you

posted on July 23, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.