Zodiac Casino

Zodiac Casino - Not responding to my emails

The casino has restricted the account. Since May 23, I can only log in and I can 't play. I sent all the documents. They respond twice a month. Since August 4, they do not respond to emails in the chat, they do not solve anything.

I had a balance of $230, but the balance disappeared somewhere? The score is zero. I don't understand why it can take so long and when they unlock and return $230 to the casino balance.

Zodiac Casino - My withdrawal disappeared

$230

Hi. I won 4000£ on zodiac casino and withdrawn it to PayPal but suddenly my account after verification got reset and I don’t see any transactions. My loyalty rewards are gone as well. I’ve wagered entire amount needed in order to withdraw winnings. I have screenshot from withdrawal and bank statement from deposit.

Zodiac Casino - Casino forgot me

£4000

Zodiac casino has told me repeatedly that I don’t have a valid email and I ain’t using a matching email, although this is the same email I always use, so know they won’t pay me my 260$ withdrawal that they owe me.

They continue to ignore my emails and have erased many emails from them up to March of 2022 and I have played this casino many times before as well.

Here are the attached files of the withdrawal they didn’t pay me

Zodiac Casino - Delayed payment for more than 77 hours

$260

I have a withdrawal of 1099.60 in pending since 77 hours.

As per their term, it's supposed to be in pending for 48 hours. It was supposed to be released yesterday, but the amount is still in my account.

I try to reach support and all they can say is It will be send tomorrow. They can't tell me when exactly and why they didn't send it yesterday.

My complain here is that the 48 hours pending is long enough, now 95+ hours in pending is unacceptable and we all know why they do that "pending" period.

I will have to wait all week-end and more when I should have received it yesterday.

Support won't help me other than saying tomorrow.

Zodiac Casino - Won't pay what is mine

$1099.6

I had been playing for a couple of weeks with no problems. I had €0.00bonus cash and €20443.76 in cash balance so I decided to withdraw it, that was ok I sent all the I'd documents they asked for, they even got back to me saying "with a large amount they will pay €4000.00 a week" witch I didn't mind to much. So from pushing withdrawal, & getting together & sending all the documents & I'ds they asked for & them saying what they could pay a week it all took about 7days. Then I noticed I couldn't even get into my account to keep playing. I went through live chat they found my account but keeped on say the same thing & sending me to Risk Management through email. Every time I email then they said the same couple of words &that was it I ask them to ring me but they didn't. What should I do.

Zodiac Casino - Encouraged to deposit, withdrawal not paid

€20443.76

I played the slots with Zodiac Casino and maganaged to win £3,500. I went to withdrew my money on 24th April 2019 and still have not received my money- despite providing all 6 of the documents that Zodiac have slowly requested from me over 14 days.

Zodiac have still been encouraging me to gamble via email and accepting my deposits.

I strongly think that Zodiac do not have the funds to pay me.

Zodiac emailed me on 29 April saying that in order to process my withdrawal I needed to send my:

Utility bill

Driving licence

Front and back of card.

I sent all the requested documents. However Zodiac still did not process my withdrawal; and 7 days later they asked for my bank statement, and bizarrely a picture of my ID next to the computer with my Zodiac signed in.

I duly provided this and have still not received my money.

Please asssist me with this Ask Gambler.

Regards,

< Full name removed >

Zodiac Casino - Payment delayed, risk management team is yet to comeback after a week of waiting

£3500

Hi, I went on winning 400usd however when I initiated the withdrawal casino asked to confirm the identity and requested to send the documents via email. I submitted the documents last Wednesday, after a day I went back to live chat they informed it's pending with risk management team and I followed up couple of times with risk team and in live chat but til date I haven't received any response. Could you please help me on my withdrawal process.

Zodiac Casino - Waiting almost two weeks to resolve on reported mistake with e-check transaction

$400

Below is the email I submitted to casino risk management after being directed to by chat . Its been 12 days with nothing . I have no response, my account is locked, the phone number provided does nothing but direct you to chat. Chat directs me to email, email never responds :( , my user name is tracy Username: ******* Casino: Zodiac Casino I was asking chat help for withdrawing my winningsof $169 and as i went through the steps for an echeck I did it as a deposit instead of withdrawel. She sad to contact you to cancel the deposit as it was in error and then she said chat can help me my orignal wihdrawel. I HAVE NOT TOUCHED OR PLAYED A GAME SINCE THIS PER CHAT PERSONS REQUEST here is my conversation with chat tonight Tracy i went to withdraw my money via an echeck and did a deposit insteaD CAN YOU PLEASE REVERSE AND CORECT IT10:15 PM i did not realize i hit the echeck and filled it out for a deposit instead of a withdrawel Hannah I’m just going to pull up your account details. Give me a moment to see what I can do. Tracy ok i just tred to withdraw my winnings of 169 and did it as a deposit Hannah Ok, thank you please wait just a moment and make sure not to play any games. Tracy not doing anything lol and thanks Hannah Thank you for waiting Tracey Ill just be a few more minutes Tracy ok thanks Hannah Thank you for your patience. You will need to contact our Risk Management Department for a refund via email at [email protected] In the mean time be sure not to play with the funds or we won't be able to refund the money Tracy well what do i tell them and why couldnt you fix this issue this is money i can not have taken out of my account can they resolve this asap Hannah Just tell them that you deposited the money by mistake and they can issue you a refund.

Unresolved

$169

Zodiac Casino - £3000 winnings voided and confiscated

basically i have played online casinos for many years on and off . small amounts here and there. in the past when receiving welcome bonuses i might have created duplicate accounts at the same casino. which i did with zodiac. last tuesday i received a call from zodiac telling me i had won the daily internal lottery and my account had been credited with a bonus of £120 to play and win. that evening i went home and started playing the casino with my bonus. after a few hours i had won over £3000 after checking that i had done the play through i decided to withdraw £3000. which i did. next day i get an email to say my winnings are being processed. yesterday (tuesday) i noticed that the withdraw was still pending taking it into three business days so i spoke to the online chat who told me i would have to email risk management. which i did only to be told by annabelle that the winnings were voided and confiscated because i had multiple accounts open. go back to last october i had a similar thing where i won £400. same thing happened. After speaking to annabelle via email and her explaining that i could only have one account she agreed to pay out the £400 as long as i stuck to just the one account. And as i explained to her now that i knew this i would do just that. And I did. everything was fine. I got paid out and if i went back on to zodiac i would use the same account. now I've won money again the same excuse has come up not to pay. this is not justified as we spoke at the time and i have not been using multiple accounts just the one we agreed on, if anything they should have closed down any other accounts at the time as they are not used. also now they have locked my account. i have done nothing wrong. i have stayed within the guidelines i only played last thursday because of the phone call from their promotions team. i should not be vilified for this and the that payment should be made to me. please advise i do have a copy of the email form last october if you want to see it. regards graham

£3000

Complaint Statistics

Resolved 19

Avg. Amount $ 800

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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Player rating

4.8/10 ● 71 reviews

Top reviews from our players

Inactive user

12 years ago

I received more than one email from Zodiac casino about their promotions. Probably the reason they sent them emails is because I was already registered on their so called other casinos within the Casino Rewards Group. They offered me $20 for a small $1. That seems very generous for them to give me this but my concern is this bonus once again "too good to be true". I wanted to try this out. It is a good deal not offered anywhere else. Zodiac casino is the one of the casinos out there that offers this, that includes Nostalgia casino since they offer the same type of bonus. In other words anything outside Casino Rewards that has this same offer...or better.

I happen to find 7 Sultans with a low $1 minimum deposit but nothing as close as $20 for $1. I realized if I try to take up more than one offer, particularly a welcome bonus on each of the casinos found in CR then they would prevent me from taking advantage of any offers until I made deposits. Then and only then will they release the restriction keeping me from taking this $20 bonus. This happened only once after my first welcome bonus on one of the casinos but everything turned out okay when I made deposits. All I did for this $20 bonus for the first $10 I made small $0.50 bets off of Scoop the Cash. I got to tell you the bonus when getting 3 dice symbols on the reels of 2nd, 3rd and 4th came out often then I would expect. 50% of the time the winnings would result in a small to a larger multiplier inside the bonus while 50% of the time I got awarded a pointless bonus win if the dice rolls gave me two of the same number twice or if I landed on a roll that results in 1x multiplier bet on the paytable for the rolls Imao. 1x = my triggering bet. The smallest bonus win got me $3. Eventually my bonus went down to $8 and when I had $4 left I played my last few dollars on Blackjack to reverse my bad misfortune for a dollar each. It didn't work!

My mistake is pushing my luck for another deposit of $20 and I lost that also!! I have no opinion about the withdrawal because I didn't reach that far but overall Zodiac stands at a 5 out of 10!

cartomago7

Zodiac Casino is one of the most greatest of all online casinos with a large number of players from all over the world, including argentina! Zodiac Casino offer more than 400 games. You have a great welcome Bonus: deposit just £1 to get £20 free. Your second deposit of £100 (or more) will get you another £100 bonus.From the website, you are able to download the casino's software and preview the games. If you decide to take these welcome bonuses (not all players do) then you need to be aware of the casino's playthrough/wagering requirements which have to be met before you can process a withdrawal. Most players tend to use a credit or debit card when playing at an online casino but this is by no means your only option. The banking options for UK players include credit card, debit card, Ukash, Neteller, Moneybookers/Skrill, EcoCard, Click and Buy, Paysafe, Click2Pay and bank transfer. I deposited using my neteller account. I deposited 50 dollars. I lost but with the incredible Casino Rewards I changed my points into bonus money. I changed 70 dollars in bonus and I wagered it. I won 800!!! But then I made a cash out..and I couldn't wait for 4 days and I played it all :(.

Ongoing Promotions:
- $10 free chip - no deposit needed
- Deposit $100, and receive $100 free
- Receive a further $20 free for depositing with Neteller or Click2Pay
- $25 refer a friend bonus

Special promotions:
- $55,000 sweepstakes - simply sign up to qualify.
- Great new promotions and bonuses at the beginning of each month.
- The Casino Rewards loyalty program is one of the best and most advanced around - you can exchange loyalty points for credits at at 9 other online casinos. All your loyalty points accrue to a single account

Zodiac Casino is my favourite Microgaming Casino. It offers all of the latest Microgaming Gold Series table game releases plus the full suite of slots and video poker in both download and instant Flash based formats (a different selection of games is available in each format).

Argentina is welcome!!
Great casino.
Recommended game: 3 card poker MULTIHAND

FCR

Zodiac Casino is a relatively recent casino I only heard about since a few weeks.

After I downloaded the software, I discovered a top notch quality platform typical to the newest Microgaming technology called VIPER. The design is classy and the interface is pretty easy to use, enabling any gambler to start playing right away. Everything is planned to offer the player a realistic gaming experience. The realistic sound and video effects made me feel like I stepped in a Las Vegas casino. Of course, a flash version is available and offers the same state-to-the-art options as the download one.

However, I very much regret the non-availability of live dealer games. There is something unique you feel when viewing real-life dealers spinning a Roulette Wheel –for instance- in real time. I think Zodiac Casino should work on this point in order to complete their amazing game offer.

Zodiac Casino offers a 2000% bonus with a wagering requirement value of 30 times the amount of the bonus you claim from the casino. I used to complain about those severe wagering requirements, but this time, I accepted to took a bonus as I had to only deposit $1 to get those $20 credited to my bankroll. I had nothing to lose!

I played at the casino during 2 days and completed the wagering requirements. My balance heightened from $20 to $42 but I couldn't withdraw as the minimum withdrawal amount is $50. I will come-back in the next few days and will try to reach the minimum amount required to ask for a withdrawal.

Zodiac Casino provides a 24/7 support service. The first time I contacted them was when I registered. I did it via their live chat option. I only wanted to be sure about the bonus offers as well as the wagering requirements and the terms and conditions that can sometimes seem confusing for me. I really faced a responsive and helpful team. The second time I contacted them, I wanted to be sure I met the wagering requirements. My email enquiry was resolved accurately within a few hours.

I will give a mark of 8/10 for Zodiac Casino. :)

Irine

I would like to share my experienced here at Zodiac Casino powered by Micro Gaming software, at first I've had experiences with this casino and I must say I would not recommend Zodiac Casino. I've made many deposits before and not one of my sessions have triumphed over evil. There were times when I've struck gold but afterwards everything went downhill completely. The bonuses they had offered were okay but what I've realized was that it was for the purpose of attracting other players just like any other online casino out there. I`m not sure if anyone has succeeded in withdrawing but if anyone seems to want better bonuses and payouts I would recommend a different casino.

On a positive note Zodiac Casino offers a minimum deposit of $1 and give you $20 bonus Woah. When taking up this offer you will be allocated to deposit $1credits during which you need to wager that bonus 30 times and the equation would be 20 x 30 +1=$600, in order to collect any winnings up to $100. Once that is achieved you will need to go to the banking page to deposit a minimum of $1 in order to release your bonus credits. If you do not win during the that bonis offer you will be given an offer called the first deposit offer where you would deposit and they match it 100$ chance to match your deposit up to $1000. You will now have a total of 100% match bonus offer to play with and you should you wager it during that offer.

As with any casino loyalty program, Zodiac Casino offers both a casino rewards program as well as an online casino lottery for casino rewards members. For all you lucky players out there that have made a successful withdrawal in playing on this casino I would admit you've done well in terms of being lucky and also after I succeeded making a withdrawal to their casino that the awesome moment!
I would recommended it to other players because of fast withdrawal and good service try their casino so that you can experience their good service.

My remarked to this casino is fragmented due to their service capabilities.

Support: 8/10
Software: 8/10
Security: 9/10
Finance: 7/10
Bonuses: 8/10
Terms&Conditions: 8/10

cristinaxx

However, today, on the 11th of April I am trying Zodiac Casino. There are a lot of casinos I have never heard about and this casino is one of them. The casino is member of the Casino Rewards group and has games powered by Microgaming. I never heard anything bad about such casinos. However, as I did some research on the internet, I found out that they had some issue with paying the clients- they were not able to withdraw their money, or their winnings have been confiscated.

Their website really sucks. I think it is the worst looking website ever. I have never understood how casinos, which really earn a lot of money, can’t pay a professional to design their website. It is for sure the first impression the casino makes, so why?
The first deposit bonus is 20$- they give you 20$ even if you deposit only 1. That is pretty cool.

So, of course, I deposited 1$and got 20$. I started playing some slots, got 15 free spins on my 5th or 6th spin and won a few euros. After I completed my wagering requirements I had 30 euros. I did not withdraw the money and continued playing, since I was in the mood for playing some slots. In the end I did not withdraw anything, but I had some good quality fun.

My conclusion is that the casino is pretty nice and it really deserves a shot. Plus, if you are into Microgames, then Zodiac Casino is the perfect casino. However, please do not access their website, you may be blinded!

My ratings are as follows:
Software: 9/10Microgames
Bonuses 10/10 love their bonuses 
Support: 9/10 I did not need anything
Cashouts: I would not know

Mahamedau

One more casino from casino rewards, but I remember this casino very well, because it give me very nice bonus 20$ for a small deposit 1$. This is amazing promotion, and I wonder if all casino rewards can give players this kind of bonus.

With 21$ on balance you can play many slots with high bet, but you can try make your way, build nice balance, and everything will be cool. I start with new slot for me, dogfather, it is a bit strange, and I don't like bonus feature there, you should photo celebrity dogs and rewards, but I get it few times, and always it pays crap. But freespins in this slot give me a bit boost, and I leave slot with 25$. After it I go to my lovely karate pig, and there get freespins and 2 retriggers, of course I bet lowest 0.30$, but I pays me 60$ and I was happy with balance 71$. But I still keep made my balance, and next of my list was hitman. Hitman was not so kind as karate pig, and I lost half of balance there playing lowest bet. No way, I try break da bank again as save slot for me. And it works, I boost balance to 60$, but still had to wager 25$ (thx live support for helping with this).

I of course wager it on dolphin coast, but I left only 45$, so anyway I request cashout, because I had approved account, and can get money in two days. So I request cashout, and thats all, money come in around 50 hours, and I was happy, because I increase my deposit in 45 times!

My marks for zodiac casino:
Software: 9/10 like always for microgaming
Bonus: 10/10 cool promo, deposit 1$ get 20$ to play
Support: 9/10 helpful at any time
Cashouts: 8/10 around 50 hours, not so fast, but you should not get verified if you already send docs in any casino rewards site.

Total: 8.75/10 excellent casino rewards brand.

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