Zodiac Casino

Not responding to my emails

The casino has restricted the account. Since May 23, I can only log in and I can 't play. I sent all the documents. They respond twice a month. Since August 4, they do not respond to emails in the chat, they do not solve anything.

I had a balance of $230, but the balance disappeared somewhere? The score is zero. I don't understand why it can take so long and when they unlock and return $230 to the casino balance.

My withdrawal disappeared

$230

Hi. I won 4000£ on zodiac casino and withdrawn it to PayPal but suddenly my account after verification got reset and I don’t see any transactions. My loyalty rewards are gone as well. I’ve wagered entire amount needed in order to withdraw winnings. I have screenshot from withdrawal and bank statement from deposit.

£4,000

Casino forgot me

Zodiac casino has told me repeatedly that I don’t have a valid email and I ain’t using a matching email, although this is the same email I always use, so know they won’t pay me my 260$ withdrawal that they owe me.

They continue to ignore my emails and have erased many emails from them up to March of 2022 and I have played this casino many times before as well.

Here are the attached files of the withdrawal they didn’t pay me

Delayed payment for more than 77 hours

$260

I have a withdrawal of 1099.60 in pending since 77 hours.

As per their term, it's supposed to be in pending for 48 hours. It was supposed to be released yesterday, but the amount is still in my account.

I try to reach support and all they can say is It will be send tomorrow. They can't tell me when exactly and why they didn't send it yesterday.

My complain here is that the 48 hours pending is long enough, now 95+ hours in pending is unacceptable and we all know why they do that "pending" period.

I will have to wait all week-end and more when I should have received it yesterday.

Support won't help me other than saying tomorrow.

I had been playing for a couple of weeks with no problems. I had €0.00bonus cash and €20443.76 in cash balance so I decided to withdraw it, that was ok I sent all the I'd documents they asked for, they even got back to me saying "with a large amount they will pay €4000.00 a week" witch I didn't mind to much. So from pushing withdrawal, & getting together & sending all the documents & I'ds they asked for & them saying what they could pay a week it all took about 7days. Then I noticed I couldn't even get into my account to keep playing. I went through live chat they found my account but keeped on say the same thing & sending me to Risk Management through email. Every time I email then they said the same couple of words &that was it I ask them to ring me but they didn't. What should I do.

$1,100

Won't pay what is mine

Encouraged to deposit, withdrawal not paid

€20,444

I played the slots with Zodiac Casino and maganaged to win £3,500. I went to withdrew my money on 24th April 2019 and still have not received my money- despite providing all 6 of the documents that Zodiac have slowly requested from me over 14 days.

Zodiac have still been encouraging me to gamble via email and accepting my deposits.

I strongly think that Zodiac do not have the funds to pay me.

Zodiac emailed me on 29 April saying that in order to process my withdrawal I needed to send my:

Utility bill

Driving licence

Front and back of card.

I sent all the requested documents. However Zodiac still did not process my withdrawal; and 7 days later they asked for my bank statement, and bizarrely a picture of my ID next to the computer with my Zodiac signed in.

I duly provided this and have still not received my money.

Please asssist me with this Ask Gambler.

Regards,

< Full name removed >

Payment delayed, risk management team is yet to comeback after a week of waiting

£3,500

Hi, I went on winning 400usd however when I initiated the withdrawal casino asked to confirm the identity and requested to send the documents via email. I submitted the documents last Wednesday, after a day I went back to live chat they informed it's pending with risk management team and I followed up couple of times with risk team and in live chat but til date I haven't received any response. Could you please help me on my withdrawal process.

Waiting almost two weeks to resolve on reported mistake with e-check transaction

$400

Below is the email I submitted to casino risk management after being directed to by chat . Its been 12 days with nothing . I have no response, my account is locked, the phone number provided does nothing but direct you to chat. Chat directs me to email, email never responds :( , my user name is tracy Username: ******* Casino: Zodiac Casino I was asking chat help for withdrawing my winningsof $169 and as i went through the steps for an echeck I did it as a deposit instead of withdrawel. She sad to contact you to cancel the deposit as it was in error and then she said chat can help me my orignal wihdrawel. I HAVE NOT TOUCHED OR PLAYED A GAME SINCE THIS PER CHAT PERSONS REQUEST here is my conversation with chat tonight Tracy i went to withdraw my money via an echeck and did a deposit insteaD CAN YOU PLEASE REVERSE AND CORECT IT10:15 PM i did not realize i hit the echeck and filled it out for a deposit instead of a withdrawel Hannah I’m just going to pull up your account details. Give me a moment to see what I can do. Tracy ok i just tred to withdraw my winnings of 169 and did it as a deposit Hannah Ok, thank you please wait just a moment and make sure not to play any games. Tracy not doing anything lol and thanks Hannah Thank you for waiting Tracey Ill just be a few more minutes Tracy ok thanks Hannah Thank you for your patience. You will need to contact our Risk Management Department for a refund via email at [email protected] In the mean time be sure not to play with the funds or we won't be able to refund the money Tracy well what do i tell them and why couldnt you fix this issue this is money i can not have taken out of my account can they resolve this asap Hannah Just tell them that you deposited the money by mistake and they can issue you a refund.

Unresolved

$169

£3000 winnings voided and confiscated

basically i have played online casinos for many years on and off . small amounts here and there. in the past when receiving welcome bonuses i might have created duplicate accounts at the same casino. which i did with zodiac. last tuesday i received a call from zodiac telling me i had won the daily internal lottery and my account had been credited with a bonus of £120 to play and win. that evening i went home and started playing the casino with my bonus. after a few hours i had won over £3000 after checking that i had done the play through i decided to withdraw £3000. which i did. next day i get an email to say my winnings are being processed. yesterday (tuesday) i noticed that the withdraw was still pending taking it into three business days so i spoke to the online chat who told me i would have to email risk management. which i did only to be told by annabelle that the winnings were voided and confiscated because i had multiple accounts open. go back to last october i had a similar thing where i won £400. same thing happened. After speaking to annabelle via email and her explaining that i could only have one account she agreed to pay out the £400 as long as i stuck to just the one account. And as i explained to her now that i knew this i would do just that. And I did. everything was fine. I got paid out and if i went back on to zodiac i would use the same account. now I've won money again the same excuse has come up not to pay. this is not justified as we spoke at the time and i have not been using multiple accounts just the one we agreed on, if anything they should have closed down any other accounts at the time as they are not used. also now they have locked my account. i have done nothing wrong. i have stayed within the guidelines i only played last thursday because of the phone call from their promotions team. i should not be vilified for this and the that payment should be made to me. please advise i do have a copy of the email form last october if you want to see it. regards graham

£3,000

Zodiac Casino Complaint Stats

Resolved 19 / 21

Avg. Amount $800

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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Player Rating

4.8/10 ● 71 reviews

Top Reviews From Our Players

yapro

7/10

Zodiac casino is one more casino rewards casino which give a lot of free money to new players. Sign up bonus here is 20$ free cash for deposit of 1$ , without any max cashout rules. I am always happy to take such offers, were I not need to risk big money, but will have some balance to play with.

Also of course like in any review of casino reward brand I will warn every player about their terms and conditions, there is few tricks which can help casino to confiscate your money. This is not great of course, but I think every player should just read terms and conditions, because for me this is ok rules, I know them, and they will not confiscate my money. Most time people complaining against this casino because they did not read terms, and then get in trouble, it is only their trouble.

I played at this casino two times, with this nice sign up bonus, which I lost on hellboy game, and I made second deposit after month passed, which was 50$ and I get 100% bonus for this deposit. Everything goes really good, and after mad hatters paid me 400 x total bet after feature I was able to request withdrawal of 210$ which was paid in 3 days, like always with this group. Also I left 40$ to play some table games, open video poker, but since I played in my life video poker only few times, I am really does not know what to do, and how win on it, so after about 30 minutes I had zero on my account.

Zodiac casino definitely deserves a go, because they just giving 20$ free cash for deposit of only one dollar, also this is safe and good casino, but with some bad terms, which I does not like, but which I know ,and with which I ok.

Zeljko777

7/10

Zodiac Casino (Powered by Microgaming) is the type of casino that I've heard nothing bad about, and in terms a casino that is definitely worth checking out.

I can say, everything I've heard about Zodiac Casino felt like accurate prognostics.

I did not have any trouble registering to the site, nor did I have any problems depositing initial cash so I can test the casino out a bit. If you're into Astronomy, Zodiac Casino might just be the best casino out there for you.

I'd like to make a positive comment about their payment methods, as they offer a really huge amount of eligible payment and deposit methods which is very hard to come by these days, especially when you have over 600 different online casinos, that offer all sorts of bonuses and payment methods.

As usual, (something to do with my luck I guess) I did not make any withdraws from this site, but from my experience the site seems 100% trustworthy.

I was worried about the number of complaints the site had ; but was happy to see that they were all resolved successfully and without major wait period, which is always nice

Since it's microgaming, you should probably know they offer a wide variety of games, out of which I played a couple but did not manage to draw in huge sums of money. In addition, I have a small issue regarding the huge amount of banned countries! I mean, they have over 20 countries banned from using this casino, but no -doubt because of their law regarding gambling in those countries, respectfully.

Zodiac provides 2 different types of play : Flash (which is Instant play, usually preferred by me) and download which is also a good choice for those who'd like a better feel.

Overall I think Zodiac deserves a 7/10 for their site theme, fast and fluent play .

I'd recommend checking the site out, as I had alot of fun playing, but would advise you to check out if anyone had any problems withdrawing, as I did not manage to withdraw anything. (No wins )

Cheers!

vaibhavsingh

5/10

Zodiac casino has a theme of astrology and as I believe in astrology I had to join this casino room. This casino room is also powered by the world famous micro gaming software. And micro gaming software means slot games are amazing and with a very wide variety of games. And it is part of the largest online casino group which is the casino rewards group. And I have played with almost all the casinos registered under the casino rewards group.

This is a very old casino room as it was established in 2001 and the fact that they are still sustaining tells that they are very good in satisfying our purpose of joining this casino room. Previously they used to offer free spins on some slot games for a new user but now they do not offer that. I love free spins because free spins are the best thing about slot games. They send a lot of promotional messages on our emails and I joined this casino room from one of those messages only.

And just like all the other casino rewards casinos this one also has a very stupid withdrawal limit which only god knows what it means. Casinos from casino rewards group have a very nice support team. I just wish that I had been able to meet the wagering requirements and I could not because slots are mostly about luck and I am more of a poker player and the variance of this casino room is very bad.

And I even made a lot of friends while playing with this casino room. They do not allow manual flushing.

This is not one of the best casino rooms from the casino rewards group so I do not think that you guys should waste your time in playing with this casino room because there are a lot of better options out there.

katemak

My review will be on Zodiac Casino.
Although I don't like this group of casinos and I did sign up here long time ago when they were giving some free sins of you join them, but dont remember on what game were the free spins because as I said it was long time ago.

Before several weeks ago in my email came their offer and i saw it even here at Askgamblers if you deposit for the first time at theirs casino only 1 euro or $ then you are eligible to receive 20 plus! Wow thats a nice offer and nice free chip, wish all the casinos get that kind of the promotion, so we can all play without carrying will the chip be wagered or not.
So yes, off course I took theirs offer, what you going to lose except 1 euro and you can get very, solid sum if you get lucky, right?

Did played for a while at Break the Bank slot, but there were too many empty spins then I switched the Riviera Riches slot, because in that game the minimum bet is 0.15 euros but I played with 0.30 euros per bet, but even with a small bet on this game you can raise your balance more then Break the Bank Again slot.
I did play for a while, but I was very very far from wagering requirements so I ended with zero, but I had good time and nothing to worry for 1 euro.

When I saw all this complaints here at Askgamblers site, wow they are plenty but the only good thing is they are all solved successfully, so I guess they are late with their payments or so.
As I read here from the other members they had successful withdraw from them, so they are not that bad I guess. If you are a Microgaming lover then I will recommend to try this casino for 1 euro only, just for start.

Raptordinos

I registered in Zodiac casino basically for 2 reasons: because it belongs to the Casino Rewards Group that has my entire confidence and because I wanted to take their tempting sign up bonus promotion where you deposit $ 1 and they credit your account with $ 20 (great!).
I downloaded the software, filled out the register form and deposited $1 using my Moneybookers wallet, everything was cool and fast and the same when contacted at chat support to claim my bonus. Here the assistant asked me for my ID card to verify my age. I sent it and finally the process was done and I was ready to design my strategy to make my account grow up!.

I made a tour through the colorful site and found all kind of slot machines and table games where I found one of my favourite Microgaming roulettes, the “Multiplayer Roulette”, where You can see which players are staking and how much. This make the game trusty for me and my plan was start with this game and try to reach $100 before test another game. My tactic was staking only on external bets (red-black, even-odd, low-high and dozens) and used a Martingala progression after a 3 repetitions series placing my bet on the contrary option (eg. bet on red after black series).

I reached $100, $200, $300, $490 and didn't want to change my game but my mistake was to continue playing and talking with a friend at the same time once reached this level. I lost all my chips. Maybe I should change to slot machines to complete my 30x wagering requirements. I wonder what would have happened if I win and were made my withdrawal after read the bonus terms where “double-up” is considered irregular play.
However I enjoyed it to play in Zodiac casino so much and expect the day when live dealer games are added to their portfolio.

bohemasoso

Zodiac casino is another casino from Casino Rewards group powered byMicrogaming software. I have an account in most casinos in Casino Rewards group, like a Nostalgia and Quatro casino (I will make my review for them later), after receiving an email from them with a great offer, I decided to open an account with them. The casino Zodiac have very good promotion.

With just 1 credit deposited, I received 20 credits bonus. I deposit 1$ and after few minutes I had another 20$ as bonus. Now this is important, the 20 credits is given to you as loyalty points and you have to redeem them! So I start to play Mermaids Millions fifteen lines video slot. I played for maybe twenty minutes with 0.30 cents per spin and nothing so far. I lost few bucks, and changed the game with Hitman also fifteen lines video slot. I'm not sure if I hate this game or I love her. OK I played for a hour and I remained only three bucks, when give me free spins, and after that a bonus game, and I finish the game with 68$. I run away from this game, and I played few more games before to empty my account.

I finished with this bonus. This bonus is not bad, but I rarely deposit less than 100, for 20-30 bucks I do not have many great options. They are going really fast but anyway 20$ casino money ... lol you can't see this everyday :) Few weeks later I make my deposit of 100$ with a 100% Match Bonus.

This time I played mostly table games I lost my money for a day.

I have no good or bad impressions from this casino, just I played and I lost. Maybe I will try again, maybe not. Time will tell
Good luck to everyone.

corinav