Below is the email I submitted to casino risk management after being directed to by chat . Its been 12 days with nothing .
I have no response, my account is locked, the phone number provided does nothing but direct you to chat. Chat directs me to email, email never responds :(
, my user name is
Casino: Zodiac Casino
I was asking chat help for withdrawing my winningsof $169 and as i went through the steps for an echeck I did it as a deposit instead of withdrawel. She sad to contact you to cancel the deposit as it was in error and then she said chat can help me my orignal wihdrawel.
I HAVE NOT TOUCHED OR PLAYED A GAME SINCE THIS PER CHAT PERSONS REQUEST
here is my conversation with chat tonight
i went to withdraw my money via an echeck and did a deposit insteaD CAN YOU PLEASE REVERSE AND CORECT IT10:15 PM
i did not realize i hit the echeck and filled it out for a deposit instead of a withdrawel
I’m just going to pull up your account details. Give me a moment to see what I can do.
ok i just tred to withdraw my winnings of 169 and did it as a deposit
Ok, thank you please wait just a moment and make sure not to play any games.
not doing anything lol and thanks
Thank you for waiting Tracey Ill just be a few more minutes
Thank you for your patience. You will need to contact our Risk Management Department for a refund via email at riskmanageme[email protected]casinorewards.com In the mean time be sure not to play with the funds or we won't be able to refund the money
well what do i tell them
and why couldnt you fix this issue
this is money i can not have taken out of my account can they resolve this asap
Just tell them that you deposited the money by mistake and they can issue you a refund.
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