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Zodiac Casino - Payment delayed, risk management team is yet to comeback after a week of waiting

Complaint Info
Disputed casino Zodiac Casino
Reason Delayed payment
Amount $ 400
Posted on July 4, 2018

Hi, I went on winning 400usd however when I initiated the withdrawal casino asked to confirm the identity and requested to send the documents via email. I submitted the documents last Wednesday, after a day I went back to live chat they informed it's pending with risk management team and I followed up couple of times with risk team and in live chat but til date I haven't received any response. Could you please help me on my withdrawal process.

Posted on July 4, 2018

Hi there

Risk management has requested documents from you, which I see you sent in less than 24 hours ago. They require 24-48 hours to review documents. The only thing you can do for now is wait for them to review and respond.

Please let me know if you haven't heard back from them in another 24 hours.

Posted on July 6, 2018

Thank so much for all your help. I got my wining today!

Your the best😊

Posted on July 6, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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