You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Zodiac Casino - Payment delayed, risk management team is yet to comeback after a week of waiting

RESOLVED
Faizzzzz11 India
posted on July 4, 2018.

Hi, I went on winning 400usd however when I initiated the withdrawal casino asked to confirm the identity and requested to send the documents via email. I submitted the documents last Wednesday, after a day I went back to live chat they informed it's pending with risk management team and I followed up couple of times with risk team and in live chat but til date I haven't received any response. Could you please help me on my withdrawal process.

posted on July 4, 2018.

Hi there

Risk management has requested documents from you, which I see you sent in less than 24 hours ago. They require 24-48 hours to review documents. The only thing you can do for now is wait for them to review and respond.

Please let me know if you haven't heard back from them in another 24 hours.
Cheers

Faizzzzz11 India
posted on July 6, 2018.

Thank so much for all your help. I got my wining today!

Your the best😊

AskGamblers
posted on July 6, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Zodiac Casino complaints

  • 16 of 18 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 341 USD avg amount

Have trouble with Zodiac Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +250 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.