Zodiac Casino - Not responding to my emails

I will look into this.

two weeks later, and not two days as they say in the casino chat, they sent this.Hello Oleg,



The document you have provided is a photo of a bank statement for a Halyk Bank account. While this does show incoming funds to a bank account, it does not demonstrate the origin of these funds deposited into the casino from a Skrill account.



Any documents provided should show the trail of funds originating from an identifiable source which were subsequently used to purchase, via Skrill, into your casino account.



Kind regards,



Mark

Risk Management

Casino Rewards
I don 't understand how you can watch and not see it 's just fantastic or just a delay so as not to pay at all . how can this even be out of $230? I looked on the website that thousands of players play every day and allegedly they are paid amounts of several thousand? something I don't believe in it because I haven't been able to get for two months only $ 230, it's just fantastic and not a casino.
I have sent everything to you, I am sending it again. That's all I have, all deposits, all transfers. I don 't understand what else is needed there , and everything is visible . deposits skrila deposit payment with skrila everything is visible here .
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it 's just brilliant . the account was blocked. and for what ? yesterday I still went to the casino and today after the answer I can't.

Unfortunately you will need to go to the ADR if you'd like further assistance on this case as I can no longer comment further here. Our appointed ADR is ecogra. Cheers

Yegora has been following this case for a month. after the adr 's response , I sent all the documents that were requested not all at once , but posteppeno . and as a result, the casino completely blocked me today. it's just brilliant. I made deposits and played and did not lose. the balance was withdrawn a month ago . apparently the casino decided to deceive me in such a brazen way. after all, the balance amount disappeared a long time ago. then the question is why then was it necessary to restrict and ask for documents? Here is the response from adr .eCOGRA Disputes <di­spu­tes­@ec­ogr­a.o­rg>
7 июля 2023, 11:11
Hi Oleg,



I hope all is well,



After liaising with the operator, they have informed us that they are waiting to receive and verify your documents, please forward these to them and they will release your funds.



Kind regards,

Ricardo
I hope that the ADR will sort it out and you will return my deposits back to the casino balance .

As mentioned, please consult with the ADR. I can't post any further information here.

Ask Gamblers - perhaps you could ask the players before the complaint is posted whether they have already opened a case with the ADR. It's such a waste of everyone's time if there is already a case open because the ADR is the decision we are going to have to abide by. We are already understaffed and at capacity. Please consider this as you are just creating more useless work for everyone at the casino.

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. 

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Dear all,

This complaint has been reopened as per Zodiac Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

hello! I understand you have received a response from the ADR service. for my part, I have fulfilled all your conditions and ask only one thing to unlock the casino account and return to the balance of 230 dollars and I will continue to play.