Zodiac Casino

Zodiac Casino - Not paid out the second payment I am owed

€2596

Originally won 10,000 withdrew 10,000 that was approximately 6 weeks ago since then have jumped through every hoop they wanted me to and in the end they said don't we can they can only pay me out in 4,000 increments every Friday finally receive the first one but then the second one has not shown and I can't get hold of them and their ghosting me

Zodiac Casino - Not responding to my emails

The casino has restricted the account. Since May 23, I can only log in and I can 't play. I sent all the documents. They respond twice a month. Since August 4, they do not respond to emails in the chat, they do not solve anything.

I had a balance of $230, but the balance disappeared somewhere? The score is zero. I don't understand why it can take so long and when they unlock and return $230 to the casino balance.

Zodiac Casino - My withdrawal disappeared

$230

Hi. I won 4000£ on zodiac casino and withdrawn it to PayPal but suddenly my account after verification got reset and I don’t see any transactions. My loyalty rewards are gone as well. I’ve wagered entire amount needed in order to withdraw winnings. I have screenshot from withdrawal and bank statement from deposit.

Zodiac Casino - Casino forgot me

£4000

Zodiac casino has told me repeatedly that I don’t have a valid email and I ain’t using a matching email, although this is the same email I always use, so know they won’t pay me my 260$ withdrawal that they owe me.

They continue to ignore my emails and have erased many emails from them up to March of 2022 and I have played this casino many times before as well.

Here are the attached files of the withdrawal they didn’t pay me

Zodiac Casino - Delayed payment for more than 77 hours

$260

I have a withdrawal of 1099.60 in pending since 77 hours.

As per their term, it's supposed to be in pending for 48 hours. It was supposed to be released yesterday, but the amount is still in my account.

I try to reach support and all they can say is It will be send tomorrow. They can't tell me when exactly and why they didn't send it yesterday.

My complain here is that the 48 hours pending is long enough, now 95+ hours in pending is unacceptable and we all know why they do that "pending" period.

I will have to wait all week-end and more when I should have received it yesterday.

Support won't help me other than saying tomorrow.

Zodiac Casino - Won't pay what is mine

$1099.6

I had been playing for a couple of weeks with no problems. I had €0.00bonus cash and €20443.76 in cash balance so I decided to withdraw it, that was ok I sent all the I'd documents they asked for, they even got back to me saying "with a large amount they will pay €4000.00 a week" witch I didn't mind to much. So from pushing withdrawal, & getting together & sending all the documents & I'ds they asked for & them saying what they could pay a week it all took about 7days. Then I noticed I couldn't even get into my account to keep playing. I went through live chat they found my account but keeped on say the same thing & sending me to Risk Management through email. Every time I email then they said the same couple of words &that was it I ask them to ring me but they didn't. What should I do.

Zodiac Casino - Encouraged to deposit, withdrawal not paid

€20443.76

I played the slots with Zodiac Casino and maganaged to win £3,500. I went to withdrew my money on 24th April 2019 and still have not received my money- despite providing all 6 of the documents that Zodiac have slowly requested from me over 14 days.

Zodiac have still been encouraging me to gamble via email and accepting my deposits.

I strongly think that Zodiac do not have the funds to pay me.

Zodiac emailed me on 29 April saying that in order to process my withdrawal I needed to send my:

Utility bill

Driving licence

Front and back of card.

I sent all the requested documents. However Zodiac still did not process my withdrawal; and 7 days later they asked for my bank statement, and bizarrely a picture of my ID next to the computer with my Zodiac signed in.

I duly provided this and have still not received my money.

Please asssist me with this Ask Gambler.

Regards,

< Full name removed >

Zodiac Casino - Payment delayed, risk management team is yet to comeback after a week of waiting

£3500

Hi, I went on winning 400usd however when I initiated the withdrawal casino asked to confirm the identity and requested to send the documents via email. I submitted the documents last Wednesday, after a day I went back to live chat they informed it's pending with risk management team and I followed up couple of times with risk team and in live chat but til date I haven't received any response. Could you please help me on my withdrawal process.

Zodiac Casino - Waiting almost two weeks to resolve on reported mistake with e-check transaction

$400

Below is the email I submitted to casino risk management after being directed to by chat . Its been 12 days with nothing . I have no response, my account is locked, the phone number provided does nothing but direct you to chat. Chat directs me to email, email never responds :( , my user name is tracy Username: ******* Casino: Zodiac Casino I was asking chat help for withdrawing my winningsof $169 and as i went through the steps for an echeck I did it as a deposit instead of withdrawel. She sad to contact you to cancel the deposit as it was in error and then she said chat can help me my orignal wihdrawel. I HAVE NOT TOUCHED OR PLAYED A GAME SINCE THIS PER CHAT PERSONS REQUEST here is my conversation with chat tonight Tracy i went to withdraw my money via an echeck and did a deposit insteaD CAN YOU PLEASE REVERSE AND CORECT IT10:15 PM i did not realize i hit the echeck and filled it out for a deposit instead of a withdrawel Hannah I’m just going to pull up your account details. Give me a moment to see what I can do. Tracy ok i just tred to withdraw my winnings of 169 and did it as a deposit Hannah Ok, thank you please wait just a moment and make sure not to play any games. Tracy not doing anything lol and thanks Hannah Thank you for waiting Tracey Ill just be a few more minutes Tracy ok thanks Hannah Thank you for your patience. You will need to contact our Risk Management Department for a refund via email at [email protected] In the mean time be sure not to play with the funds or we won't be able to refund the money Tracy well what do i tell them and why couldnt you fix this issue this is money i can not have taken out of my account can they resolve this asap Hannah Just tell them that you deposited the money by mistake and they can issue you a refund.

Ungelöst

$169

Beschwerde-Statistik

Gelöst 20

Durchschn. Betrag $ 930

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Top-Bewertungen unserer Spieler

Spongebob000

vor 4 Monaten

1/10

Seit über 4 Jahren habe ich eine komplette Transaktionsliste verlangt. Mehr als 50 Mails und auch von meinem Anwalt und noch immer nicht bekommen! Diese Gauner erzählen mir jedes mal im Chat mit dieser Copy and paste Methode die Finanzabteilung meldet sich innerhalb von 48 Stunden und nichts ist geschehen!!!! Nicht einmal schreiben sie auf Mails zurück und selbst jetzt sperren Sie meine Punkte die ich in Geld tauschen will! Seit über 1 Woche erzählen sie mir von Sicherheit!!! GAUNER!!!

Hi there Without your account number it's impossible for me to find your account and follow this up.

Zodiac Casino vor 1 Monat

tecsuan888

vor 5 Monaten

1/10

Casino freezes VIP points. I haven't been able to change VIP points for a month. I've played more than 3500 USD in this casino. 0 points in everything. Whenever I chat with support, it has auto-programmed messages. I always get the same response. I keep depositing and playing. They never unlock the account.

Hi tecsuan888. The temporary suspension of the redemption of loyalty points is based on an automated algorithm that takes your entire history across all Casino Rewards brands into account. Without being able to look at your account, I won't be able to see if there is something that stands out as the possible majority contributing factor, however more than just deposits are taken into consideration. The algorithm also looks at things like bonuses, withdrawals, wagering, duplicate accounts and more. I have seen player's accounts go in and out of the suspension multiple times in the same day just because they were playing. As support has mentioned, the only way to unlock this temporary suspension is to continue playing with your own deposited funds as you normally would. I would suggest during this time to limit the number of bonuses claimed (this includes free spins) and if you do claim a bonus, ensure you have bonus free deposits in between those bonuses.

Zodiac Casino vor 3 Monaten

Kimberlym1987

vor 5 Monaten

1/10

I've been with this casino for years. Never any payouts, but the random bonuses are appreciated for fun play. Recently, without any notice I was suspended for no reason. I've tried chat and support, and again, no reasoning. They do push me to deposit more and more though.

Ogs

vor 6 Monaten

3/10

Nice customer service. However, with horrible payouts, we have to constantly make reviews in order for [email protected] to reply or even acknowledge anything.

Horrible response time and delayed payouts, it's one thing or another. Withdrawal process changes are constantly required for them. Because half aren't recognized.

Jasonleeblake

vor 9 Monaten

9/10

Has a nice setup and is easy to navigate the site. The games are enjoyable. They get some games earlier than other sites. Seems to pay more often than other sites. Quick withdrawal time. Have never had an issue with Zodiac. Love the site

Lehner

8/10

Zodiac Casino is a reliable platform with smooth gameplay and great bonuses. I like the loyalty rewards system, but I think adding more game providers would make it even better. Overall, it’s a solid choice for online gaming.

Pfeiffer45

7/10

Zodiac Casino is a reliable platform with great bonuses and fast payouts. The game variety is solid, but I feel like it could use a few more providers. Overall, it's a good choice for anyone looking for a trustworthy online casino.

Lutz325

7/10

Zodiac Casino is a reliable and professional platform that offers excellent bonuses, a diverse selection of games, and impressively fast payouts. Their customer support team is always on hand to assist with any queries, ensuring a seamless and enjoyable experience for players. The platform’s theme showcases some unique features, setting it apart from others with similar software. Additionally, its licensing provides a secure and trustworthy environment, giving players confidence when making transactions. Overall, Zodiac Casino stands out as a dependable and solid choice for online gaming.

damienreutch

7/10

Decent casino overall, smooth payouts, and reliable bonuses. The games are engaging, though the limited providers feel restrictive. A good choice, but could use more variety.

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