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Windetta Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 824 reviews
9.7/10
824 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Home to well known providers
  • 24/7 live chat
  • No deposit fees
What we don’t like
  • Low maximum withdrawal limits per transaction
  • No withdrawals after 18:00 GMT+3
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Windetta Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://windetta.com
Established
2023
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Finnish, Polish, Portuguese, Italian, Norwegian, Greek, Spanish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
VIP Program

General Information about Windetta Casino

Windetta Casino is an online casino, fully licensed by the Government of Curacao. And, when it comes to your online data, the casino has you covered with the use of SSL encryption. 

The casino supports multiple languages which can be selected from the home page and is available across all devices. So if you prefer mobile casino sites, you’re in luck. The casino is fully compatible on the latest smartphones or tablets, or straight through your web browsers. 

One thing we liked about the casino is their Achievements and Missions feature where you can earn additional casino bonuses and rewards. There's also a Shop where you can get Golden Roses in exchange for bonus money. More information regarding the casino is available below, in our expert casino review.

StallCation

Complaints

Read the complaints other players have left for Windetta Casino. Learn more about complaints.

Show all complaints
Account block and unfair token restrictions
Dear AskGamblers Team,

I am reaching out to request your assistance regarding an issue with Windetta Casino.

I would like to address the following issue: my account has been locked by Windetta Casino. The site has its own token, called the WIND token, and I had $13,696 worth of it. After they set the daily withdrawal limit from $1,000 to $0, I wrote to them requesting that the withdrawal limit be reset, as I had also purchased tokens with my own money. They referred to "Subject to paragraph 18.3 of Terms & Conditions, Windetta reserves the right to limit the withdrawal of tokens based on the user’s activity history. You can find the Terms that refer to the Trueplay widget in section 18 of the Terms & Conditions." However, this was only added to the Terms & Conditions afterward. They did not provide any further explanation, and after that, they locked my account. I feel completely scammed and believe that they locked my account to prevent me from withdrawing my $13,696 worth of WIND tokens, as I have not violated any rules. I did not receive any response to my email requesting detailed information as to why I was banned from the site. The email address I used to register to the site is: [email protected]

I kindly ask for your help in resolving this matter. Specifically, I request:

1. Unban my account so I can access it again.
2. Full reimbursement for my remaining tokens at the agreed value of 0.004 USD per token, or the reinstatement of my previous withdrawal limits.

Thank you for your prompt attention to this matter.

Best regards,
baboooo
staus Resolved
$13696
Account closed while still holding 3000NZD of funds in a pending withdrawal
My account was closed due to having an account previously closed at their sister casino IceBet.
I signed up for an account at Windetta with absolutely no knowledge I had excluded from one of their other casinos.
I signed up with the exact same information (name, phone number, address) but signed up under a different email (no this was not done on purpose. I have multiple emails I use)
I was completely unaware that IceBet was their sister site, as this information is not made available on their website to my knowledge.
They allowed me to sign up with the same name and phone number previously used on their sister site.
They allowed me to make multiple deposits and play for a reasonable period of time.
They allowed me to verify myself. I had submitted my drivers license, proof of address, proof of payment and all documents were accepted and I was verified for withdrawals. (I can not show this as I can no longer access my account)
They allowed me to continue to deposit and play after verifying my documents knowing who I was.
It wasn't until I made a withdrawal request after multiple deposits that they have decided to close my account and notify me why.

I had $3000 in withdrawal requests and have deposited what I can only assume is an amount close to that.
I find this malicious as there was no indication that they had a sister site upon signing up, and they let me play and deposit after my identity was verified, knowing full well who I am. It's only when I requested money out that they took action.

I would like to request my winnings to be paid out. I am more than happy to have my account to stay closed. I just think I'm owed my winnings of $3000NZD via BTC payout.
staus Resolved

Complaint Statistics

Resolved 11
Avg. Amount $ 2,695
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
9.7/10 824 reviews

Top reviews from our players

A really very good casino, which always surprises you with various free spins or bonus codes. It is also good that you can reach customer service around the clock and always get information quite quickly.

Dear Sepa89, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

Excellent casino makes fast withdrawals. Many games from all companies. It might need more roulettes but for those who love fruit it has everything. Windetta❤️

Dear Kostas32, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

The best casino ever, good quality games and the best and fast support.
I recommend everybody try this casino, even with the small the deposit, just try

Needs more deposit and cashout solutions, like jeton wallet, the rest for me until now is perfect.
Just keep with the amazing work and the amazing giveways

Dear Aurorita91, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

I think it's cool the awesome selection of slots available to play at Windetta casino has all the latest slot that I enjoy playing. The graphics are realistic and not fake looking. I also like the bonus and promotions that are available especially the welcome bonus. 🙏🙏🙏 Your bound to find your favourite slot here ready to play I highly recommend Windette casino.

I'm enjoying everything so far. Haven't had a bad experience yet. So far so good. I'm looking forward to depositing and playing here as I've heard so much good things from friends who currently play at Windette casino. One thing I do recommend is around the clock customer service support as I find it is very helpful and unfortunately this isn't available at this moment but in saying that it doesn't effects your game play. Also easy as to sign up and register a account here and verification is fast.

Dear Pazey267, Thank you for sharing your experience playing at our casino. Thank you for such an objective and positive review of our casino. We strive to ensure that the time spent in our casino evokes only positive emotions in you and constantly strive to improve the quality of the service we provide. We always try to be the first to publish new top games from leading providers, as well as to delight our players with a wide selection of promotions. We look forward to seeing you again! Please, if you have any questions or difficulties, please contact us via live chat 24/7 or email [email protected] We are always happy to help you!

user avatar

I think they have really great deposit bonuses and I also love that they have a reasonable minimum deposit. I also really like the game options at Windetta which is why I am a regular player at Windetta.

Dear Niknak88888, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

Love this place! I tend to be picky when it comes to where I play, but windetta has been one of my best experiences. Great game selection, helpful and friendly support, and deposits and withdrawals super fast! Highly recommend you check it out!

Dear Jdm842, Thank you for sharing your experience playing at our casino. Thank you for such an objective and positive review of our casino. We strive to ensure that the time spent in our casino evokes only positive emotions in you and constantly strive to improve the quality of the service we provide. We always try to be the first to publish new top games from leading providers, as well as to delight our players with a wide selection of promotions. We look forward to seeing you again! Please, if you have any questions or difficulties, please contact us via live chat 24/7 or email [email protected] We are always happy to help you!

user avatar

Very interesting casino, original style, many noteworthy welcome offers and bonuses. This casino is worth your attention. I especially recommend it to people who value originality. Fun guaranteed :)

Dear chorabek, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

I like the range of promotions available. The slot game selection and providers are one of the best I have seen in so long. Deposits and withdrawals are so easy

Dear JacqJade77, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

I think the offers and bonuses are varied and you can't complain because there are enough of them.
Deposits without any problems and the same with withdrawals.
The games are varied

Dear jaegermeisterin, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

Very nice Casino with awesome bonus programs and a very much slots.
I like it really. The design from the page is also a very good work. You find everything without searching soo long.

I cant say anything I dislike because for me it's all good. I hope they will work in the future with the same power like in this moment. And don't change the dark design I like it really.

Dear Daniel2884, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

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