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Windetta Casino

Our Rating CasinoRank
8.9/10
CasinoRank
Player Rating 824 reviews
9.7/10
824 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Home to well known providers
  • 24/7 live chat
  • No deposit fees
What we don’t like
  • Low maximum withdrawal limits per transaction
  • No withdrawals after 18:00 GMT+3
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Windetta Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://windetta.com
Established
2023
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Finnish, Polish, Portuguese, Italian, Norwegian, Greek, Spanish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
VIP Program

General Information about Windetta Casino

Windetta Casino is an online casino, fully licensed by the Government of Curacao. And, when it comes to your online data, the casino has you covered with the use of SSL encryption. 

The casino supports multiple languages which can be selected from the home page and is available across all devices. So if you prefer mobile casino sites, you’re in luck. The casino is fully compatible on the latest smartphones or tablets, or straight through your web browsers. 

One thing we liked about the casino is their Achievements and Missions feature where you can earn additional casino bonuses and rewards. There's also a Shop where you can get Golden Roses in exchange for bonus money. More information regarding the casino is available below, in our expert casino review.

StallCation

Complaints

Read the complaints other players have left for Windetta Casino. Learn more about complaints.

Show all complaints
Account block and unfair token restrictions
Dear AskGamblers Team,

I am reaching out to request your assistance regarding an issue with Windetta Casino.

I would like to address the following issue: my account has been locked by Windetta Casino. The site has its own token, called the WIND token, and I had $13,696 worth of it. After they set the daily withdrawal limit from $1,000 to $0, I wrote to them requesting that the withdrawal limit be reset, as I had also purchased tokens with my own money. They referred to "Subject to paragraph 18.3 of Terms & Conditions, Windetta reserves the right to limit the withdrawal of tokens based on the user’s activity history. You can find the Terms that refer to the Trueplay widget in section 18 of the Terms & Conditions." However, this was only added to the Terms & Conditions afterward. They did not provide any further explanation, and after that, they locked my account. I feel completely scammed and believe that they locked my account to prevent me from withdrawing my $13,696 worth of WIND tokens, as I have not violated any rules. I did not receive any response to my email requesting detailed information as to why I was banned from the site. The email address I used to register to the site is: [email protected]

I kindly ask for your help in resolving this matter. Specifically, I request:

1. Unban my account so I can access it again.
2. Full reimbursement for my remaining tokens at the agreed value of 0.004 USD per token, or the reinstatement of my previous withdrawal limits.

Thank you for your prompt attention to this matter.

Best regards,
baboooo
staus Resolved
$13696
Account closed while still holding 3000NZD of funds in a pending withdrawal
My account was closed due to having an account previously closed at their sister casino IceBet.
I signed up for an account at Windetta with absolutely no knowledge I had excluded from one of their other casinos.
I signed up with the exact same information (name, phone number, address) but signed up under a different email (no this was not done on purpose. I have multiple emails I use)
I was completely unaware that IceBet was their sister site, as this information is not made available on their website to my knowledge.
They allowed me to sign up with the same name and phone number previously used on their sister site.
They allowed me to make multiple deposits and play for a reasonable period of time.
They allowed me to verify myself. I had submitted my drivers license, proof of address, proof of payment and all documents were accepted and I was verified for withdrawals. (I can not show this as I can no longer access my account)
They allowed me to continue to deposit and play after verifying my documents knowing who I was.
It wasn't until I made a withdrawal request after multiple deposits that they have decided to close my account and notify me why.

I had $3000 in withdrawal requests and have deposited what I can only assume is an amount close to that.
I find this malicious as there was no indication that they had a sister site upon signing up, and they let me play and deposit after my identity was verified, knowing full well who I am. It's only when I requested money out that they took action.

I would like to request my winnings to be paid out. I am more than happy to have my account to stay closed. I just think I'm owed my winnings of $3000NZD via BTC payout.
staus Resolved

Complaint Statistics

Resolved 11
Avg. Amount $ 2,695
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
9.7/10 824 reviews

Top reviews from our players

A very good selection of games and game providers. There are also a lot of deposit options, unlike others where you like to play but can't deposit because there is no suitable deposit option. Fast payouts and capable support. All in all a very good and attractive casino!

Dear trobif1983, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

Windetta is one of the first casino I tried and I still have a really good opinion about them! The platform is great and easy to navigate. They have a wide game selection and fast chat support. The staff is friendly and always happy to help! The bonuses are generous and the wagering requirements are respectable! I recommend:)

Dear Marieevern, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

Windetta Online Casino provides an exhilarating gaming experience! From its vast selection of games to its seamless user interface, every moment spent here is pure excitement. The generous bonuses and promotions make winning even sweeter, while the efficient customer support ensures any queries are swiftly addressed. With secure transactions and fair gameplay, Windetta Online Casino truly sets the standard for excellence in the world of online gaming. Highly recommended for anyone seeking top-notch entertainment and rewarding wins!

Dear Ruben1999, Thank you for sharing your experience playing at our casino. Thank you for such an objective and positive review of our casino. We strive to ensure that the time spent in our casino evokes only positive emotions in you and constantly strive to improve the quality of the service we provide. We always try to be the first to publish new top games from leading providers, as well as to delight our players with a wide selection of promotions. We look forward to seeing you again! Please, if you have any questions or difficulties, please contact us via live chat 24/7 or email [email protected] We are always happy to help you!

user avatar

I have visited and played in many casinos over 3 years but windetta casino has something that makes it different from other casinos and that makes it a nice and above all a fun place to come and hang out and why not win a little money without. However, one of the best Casinos I have ever played.

Dear RodrilaBestia, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

I have to say that I have tried many online casinos over the past few years and this is one of my favorite due to its simplicity of use. It also has most of all the best providers and games, great bonuses and a great support team! They have deposit methods for everyone from all types of wallets, credit cards and even Interact.

Dear Jstott, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

They frequently provide promotions for players and are consistently accessible to provide assistance when required. I have been a member of this casino for more than a year and have not experienced any difficulties with payments or withdrawals. In my opinion, this casino is among the best. All in all, it is an outstanding establishment.

It may be worth considering a relaxation of the turnover requirement, especially with regard to the bonus conditions. While there is little to criticise, it may be beneficial to address website performance to ensure greater stability.

Dear steveb2794, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

I have been playing at the casino for a few months, and I must say I am satisfied. They offer many good bonuses both with and without deposit. If you need help with something or have any questions, they answer quickly in the chat. The customer service is pleasant and helpful. I also find their site to be good, everything goes without problems.

I really have nothing negative to say about the casino, I just have a good experience with them. In addition, withdrawal is quick and without problems. The verification of the account is also quick and within a day or two you will have your withdrawal. I would definitely recommend Windetta Casino, both for new players and more experienced players.

Dear Maroo0, Thank you for sharing your experience playing at our casino. Thank you for such an objective and positive review of our casino. We strive to ensure that the time spent in our casino evokes only positive emotions in you and constantly strive to improve the quality of the service we provide. We always try to be the first to publish new top games from leading providers, as well as to delight our players with a wide selection of promotions. We look forward to seeing you again! Please, if you have any questions or difficulties, please contact us via live chat 24/7 or email [email protected] We are always happy to help you!

user avatar

Easy to navigate and a great selection of games. Also if you have a problem or issue then player support is right there available 24/7 to help you out.

Can't think of anything at the moment.

Dear dontplaythere73, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

Very good selection of games. Very friendly and fast Support. Support who also takes time to find players' problems and ultimately solve them as quickly as possible.

Dear Virginia1vv, Thank you for such a positive review of our casino. Our team is very glad to hear that you have enjoyed to our casino. We will not stop at that, we want every moment in our casino to bring you only positive emotions. We are looking forward to seeing you again! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

Great support through and through. One of the best platforms with a metric of games to be played. High RTP slots, big progressive jackpots and, quick payouts. I've always had a great time playing here. With no real major complaints to speak of, and that is saying a lot coming from me. I like that their platform is very well put together and optimized for mobile use. The bonuses are generous even by today's standard that all casinos that want any kind of return business must abide by. I've been playing here for over a year now with no end in sight as long as I keep winning you're going to find me playing there.

Wagering requirements are a bit high, but these days that is all too common. I am not really a big fan of their live casino either, it just seems like it was an afterthought and just slapped together. It would be great if they had more crypto options.

Dear Keven11, Thank you for sharing your gaming experience at our casino. Our development and support team is always trying to do everything possible to make players enjoy their time at our casino. Our team is very happy to see you enjoying our casino. We are looking forward to seeing you again! Wishing you good luck! Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail [email protected] We are always happy to help you!

user avatar

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