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Weiss Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 841 reviews
9.6/10
841 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Fast withdrawals
  • Supports multiple payment methods
  • 24/7 live chat
What we don’t like
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Weiss Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://weiss.bet
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Spanish, Hungarian, Indonesian, Japanese, Polish, Portuguese, Russian, Turkish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports
VIP / Loyalty Program
Loyalty Program

General Information about Weiss Casino

If you’re searching for new online casinos, check out our review for Weiss Casino. The casino is fully licensed and regulated by the Government of Curacao. It takes all the precautions necessary to ensure your personal information and financial data are always safe. 

When you visit the casino, you can select your preferred language, and the casino supports a list of them. The site is available on most devices. You can log in or register directly through your web browser or use your smartphone or tablet device if you prefer mobile casinos. You can also check out their welcome bonuses before you register. 

Below is our online casino review, so you can read all the essential information you need before you get started.

StallCation

Complaints

Read the complaints other players have left for Weiss Casino. Learn more about complaints.

Show all complaints
Weiss Casino - Delayed and limited withdrawal request
In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.
staus Resolved
$5200
Weiss Casino - Withdrawal Delayed for a Month
Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred
staus Resolved
$11805

Complaint Statistics

Resolved 11
Avg. Amount $ 2,984
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.6/10 841 reviews

Top reviews from our players

Large selection of slots, token system is also very good. Cashouts are fast and reliable. Never had any issues overall. Support is always helpfull, fast on replying.

Hi! We are glad you have such a great experience with us! Your support is very important for us!

user avatar

Fast deposit, fast withdraw. Everything you can wish for in an online casino. You could ask anything from the support team and they will provide an answer.

Hello! We are gald to have such a great feedback from our loyal user!

user avatar

Very loyal casino, they pay even without mistakes or fuss, lots of variety of slots! excellent support! I've had a lot of fun with this casino! They have their own currency which improves our experience even more!

Hi there! We are glad we bring the fun and joy to you! Appreciate your feedback and support!

user avatar

The weiss casino is clean, youthful and appealing.
The welcome bonus is very good on the site. There are lots of good and new slots to play on the site. The weekly cashback is very good.
The TOKEN (WEFT) is one of the best pluses on the site besides the slots. I think in the long run the casino will only be good for you.

The white colors, could be a bit darker :D Could be promoted to other countries as well, as they have a small player base.
I don't have any problems with the site anymore.

Greetings! Thanks for the review! We are working hard to bring a smooth experience to you; thanks for mentioning the WEFT token. We will consider your feedback about the dark mode on the website!

user avatar

I love playing here. Lots of games nice menu. Crypto payment is very good. Fast customer service. There is a live game, I really like it overall I am satisfied with the casino.

Hi! Thanks for the feedback! We are glad you can play your favorite games on WEISS.bet!

user avatar

There are only a few casinos where you can bet on the casinos winning and weiss is one of them. Also, the WEFT giveaway is something I've never seen. Quick crypto deposit and withdrawal system, kind support. What else do you need?

Hello! Thanks for such great words! We appreciate your support! We are working hard on the WEFT token so that you will have many use cases and events!

user avatar

Weft token is so amazing, I love playing in Weiss casino and I love watching streamers playing in Weiss. Cashout is instant and the deposit too. Support is good they answers instantly.

It's fantastic to hear that you're enjoying your experience at WEISS! Keep playing and have fun!

user avatar

They are a great casino. Their customer support is always excellent and works really well. This, along with their amazing cryptocurrency payments system sets them apart from other casinos.
Woop!

They're constantly going on about WEIF or whatever it’s called. Not really interested in it at all. It’s not even real money. It’s kinda not that important.

Thank you for sharing your thoughts! It sounds like you appreciate WEISS's cryptocurrency payment system. It's good to hear that you are satisfied with the foundational aspects. Regarding the WEFT token, you can at least withdraw it to your gaming account and play, but if you use cryptocurrency deposit, it can be interesting to learn more about the features!

user avatar

This is the best casino. Great games, great cash back’s. Love his good own tokens and good 8 hour, 1 day and 3 day steak options. Best crypto casino!

We couldn't be happier to hear that WEISS ranks as your top choice! Thank you for praising our games. Keep enjoying everything WEISS has to offer!

user avatar

Very good casino with lot of games, bonuses and they have their own token system too. Fast and easy cashouts. And also a very kind and fast support system.

We appreciate your positive feedback on the variety of games! Enjoy your gaming, and may your good experiences continue!

user avatar

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