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Weiss Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 841 reviews
9.6/10
841 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Fast withdrawals
  • Supports multiple payment methods
  • 24/7 live chat
What we don’t like
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Weiss Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://weiss.bet
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Spanish, Hungarian, Indonesian, Japanese, Polish, Portuguese, Russian, Turkish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports
VIP / Loyalty Program
Loyalty Program

General Information about Weiss Casino

If you’re searching for new online casinos, check out our review for Weiss Casino. The casino is fully licensed and regulated by the Government of Curacao. It takes all the precautions necessary to ensure your personal information and financial data are always safe. 

When you visit the casino, you can select your preferred language, and the casino supports a list of them. The site is available on most devices. You can log in or register directly through your web browser or use your smartphone or tablet device if you prefer mobile casinos. You can also check out their welcome bonuses before you register. 

Below is our online casino review, so you can read all the essential information you need before you get started.

StallCation

Complaints

Read the complaints other players have left for Weiss Casino. Learn more about complaints.

Show all complaints
Weiss Casino - Delayed and limited withdrawal request
In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.
staus Resolved
$5200
Weiss Casino - Withdrawal Delayed for a Month
Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred
staus Resolved
$11805

Complaint Statistics

Resolved 11
Avg. Amount $ 2,984
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.6/10 841 reviews

Top reviews from our players

Entering the realm of online gambling, I stumbled upon Weiss Casino, and what a pleasant discovery it turned out to be! From the moment I landed on the site, I was greeted with a sleek and user-friendly interface that immediately set the tone for an enjoyable gaming experience. Navigation was smooth, and finding my favorite games was a breeze thanks to their well-organized layout.

The variety of games offered at Weiss Casino is truly impressive. Whether you're into classic slots, table games, or live dealer experiences, there's something here to suit every taste. The graphics are top-notch, immersing you in a world of excitement and entertainment.

One of the standout features of Weiss Casino is their commitment to player satisfaction. Their customer support team is responsive and helpful, ensuring that any queries or concerns are addressed promptly. Additionally, their dedication to responsible gambling is commendable, providing resources and tools to promote a safe and enjoyable gaming environment.

I also appreciate the generous bonuses and promotions available at Weiss Casino, which add an extra layer of excitement to the gaming experience. Overall, my time spent at Weiss Casino has been nothing short of fantastic. I highly recommend it to anyone looking for a reputable and enjoyable online gambling destination.

My experience with Weiss Casino left much to be desired. While the website boasts an attractive interface, it falls short in several key areas, ultimately detracting from the overall enjoyment of the gaming experience.

Firstly, despite the variety of games offered, I found the selection to be somewhat limited compared to other online casinos. Additionally, the navigation proved to be clunky and unintuitive at times, making it difficult to find specific games or features.

Furthermore, I encountered issues with the performance of certain games, experiencing lag and glitches that disrupted gameplay and diminished the overall immersion. This technical instability was frustrating and significantly detracted from my enjoyment of the site.

Another significant drawback of Weiss Casino is the lackluster customer support. When I encountered difficulties or had questions, the response from the support team was slow and unhelpful, leaving me feeling neglected and unsupported as a player.

Additionally, while the website claims to prioritize responsible gambling, I found the implementation of these measures to be insufficient. More comprehensive tools and resources are needed to promote a safe gaming environment and support players who may be at risk of developing gambling-related problems.

In conclusion, while Weiss Casino may have potential, it falls short in several critical areas, including game variety, technical performance, customer support, and responsible gambling initiatives.

Thank you for taking the time to share your thorough feedback about your experiences at WEISS. We pride ourselves on offering diverse games and are glad you enjoyed the graphics and overall environment. However, we're genuinely sorry to hear about your challenges. Your feedback is precious, and we are committed to enhancing these aspects to provide a safer and more enjoyable gaming experience. We appreciate both your positive comments and constructive criticisms and will use them to guide our improvements. We hope to have the opportunity to exceed your expectations in the future and restore your confidence in our casino. Thank you once again for your candid review.

user avatar

Weiss Casino have a nice soft,nice support and many cool things:Token,Crypto wallets,Skrill and cashout to Visa Mastercard. Hope you will enjoy of this casino,sorry for my bad english))

Thanks for your feedback! It's great to hear you're enjoying WEISS. Don’t worry about your English :) your message is clear, and sharing your experience is what’s most important!

user avatar

Good game variety, friendly 0/24 support. Weft token is the best token among crypto casinos out there. I had a nice experience playing on the site so far.

It's wonderful to hear about your positive experience! We're also delighted to know that the WEFT token stands out to you. Thank you for choosing WEISS, and we look forward to continuing to provide you with a great gaming experience.

user avatar

On the website, there are many different slots available, and the site's search engine is quite good. There are also numerous tournaments with prizes that can even be the casino's own tokens, which come in handy when you want to stake the tokens won. Payouts are fast and smooth. So, I recommend this casino.

Thanks for recommending WEISS! Our tournaments are designed to give players like you more chances to win, so it’s fantastic to know they’re making a difference for you. Keep enjoying the games, and good luck!

user avatar

I really enjoy playing in this casino, fast deposit and withdraw. So much providers, so much slot, very good support. And the weft token is very good idea

We are glad to hear you're enjoying your time with WEISS. It’s great that the WEFT token adds to your positive experience! Thanks for your feedback and for being part of the WEISS family!

user avatar

The Best Casino. Safe, reliable, probably fair and with many varieties. The Weiss casino will certainly grow even more due to the reliability its players place on it.

Thank you for sharing such a glowing review! We're committed to maintaining the highest standards of safety and reliability, and it’s gratifying to know that our valued players like you recognize this. We are excited about the future at WEISS and pleased that you're with us on this journey.

user avatar

I've only played for 2 months and I'd say it's a great platform as far as expecations are concerned. Their token system are really good, this is my favorite casino at the moment :D

It’s awesome that WEISS has become your favorite platform so quickly! Enjoy the innovative features, and thank you for your positive words. We aim to keep meeting your expectations and providing you with the best gambling experience.

user avatar

Instant deposit from crypto, lot of good providers and they have so many good games, fast payout. Lot of giveaways, plus WEFT token system, which is allow you to ear tokens by playing, and also you can stake the tokens by "holding" them and the casino share the 1% profit with the players who hold their tokens, then you can transfer it to your casino balance, where you can choose between 2 options, payout the amount you have, or keep playing games.

We appreciate your detailed feedback! We're delighted to know that these features enhance your gaming experience at WEISS. Remember, our support team is always here if you need assistance or have further suggestions.

user avatar

Weiss is a licensed online casino. Quick and easy registration, nice design, easy navigation. There are many popular providers and slots, life games. Friendly and responsive support chat. Various methods of deposit and withdrawal of funds, there are both cards and cryptocurrency. The speed of withdrawal of funds was different, it happened instantly, and sometimes you had to wait up to a day.

I didn't find any serious disadvantages here. More providers and slots could be added. For example, there are no Amatic and PlaynGo, but I like to play them sometimes.

Your detailed feedback is invaluable, especially noting friendly support. Your suggestions will be considered as we aim to improve and expand our offerings.

user avatar

Fastest payment ever here: they are helpful and most importantly 24/7 customer support who respond within minutes and help you if you get stuck or have a simple question. There are many new games and a wide selection, everyone will find what they are looking for. Come on WEISS

It hasn't happened yet that I didn't want it for some reason. To be honest, I don't have a bad opinion about them, as I mentioned, they are always helpful and willing in all areas.

Hi, Macsupi! Thanks for your feedback! We are glad that our loyal users have such a great experience on WEISS, and coming back to play on our platform!

user avatar

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