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Weiss Casino - Delayed crypto payment

RESOLVED

Complaint Info

Disputed casino

Weiss Casino

Amount

$ 800

Posted on February 3, 2025

Hi,

I have requested a withdrawal from Weiss casino 5 days ago. We are talking about crypto withdrawal which usually takes 10-15 minutes or 1 day on other sites, Weiss casino couldn't handle my withdrawal in 5 days.


I have asked the support many time about how is it going with the withdrawal, but all they answe is that it is "processing already". I highly doubt that it it processing, because if a crypto withdrawal is processing that is literally minutes to arrive. I am still able to cancel it, probably this is their trick to scam me to play more.


My account is verified and I played and risked my hard earned honest money. I don't think I deserve to be treated this way.


The amount of money isn't big, we are talking about 800$. Nothing crazy win, I have uploaded 200$ to their site.


Kr

< full name removed >

Posted on February 4, 2025

Hi,

I would like to update this complaint. I have recently received my money, however it took 7 days for a crypto transaction.

Kr

Posted on February 4, 2025

Dear Danielbor,

Thank you for reaching out to us. We are pleased to note that your withdrawal has been successfully processed. Please be assured that we are committed to ensuring your experience on the WEISS platform is as seamless as possible.

Best regards,
WEISS Team

AskGamblers
Posted on February 4, 2025

Dear @danielbor,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.