Complaint #16
Weiss Casino
Withdrawal Delayed for a Month
1 year ago
Dear AskGamblers Team,
I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.
In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).
On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.
However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.
On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.
On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.
On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.
It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.
I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.
Thank you for your attention to this matter. I look forward to your prompt assistance.
Best regards,
Manfred
I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.
In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).
On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.
However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.
On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.
On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.
On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.
It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.
I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.
Thank you for your attention to this matter. I look forward to your prompt assistance.
Best regards,
Manfred
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