Complaint #16 Weiss Casino

Withdrawal Delayed for a Month

By Manfred

1 year ago

Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred

Disputed Casino Weiss Casino

Reason Delayed payment

Amount $11805

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear @Manfred,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Weiss Casino

• Representative

1 year ago

Dear Manfred,

We are glad to hear that your recent withdrawal request has been successfully received. Please be advised that, as outlined in "Withdrawals from Your Member Account," in paragraph 5.16: "Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) WEI$$ has processed Your notice for withdrawal and WEI$$ confirmed (approved) such withdrawal." Your funds will be processed in accordance with the stated terms and conditions

Also, we would like to clarify that the maximum withdrawal amount of 4,000 USD per week does not refer to a time limit for withdrawals but specifies the maximum amount that can be withdrawn within a week.

Thank you for your understanding.

Sincerely,
WEISS Team

Manfred

• Hungary

1 year ago

Dear AskGamblers Team and Weiss Casino,

After approximately 15 days since my request, I received the second 4,000 USDT part of my balance earlier today. While 15 days is still a very long delay, it’s a significant improvement compared to the previous one-month wait.

Today, on October 16th, after receiving this withdrawal, I was able to submit the final withdrawal request of 3,805 USDT, using the same method and address as before. I am hopeful that this trend of improvement continues, and that I will receive it even sooner.

Thank you, Weiss Casino, for processing this request on such short notice.

Best regards,
Manfred

Weiss Casino Complaint Stats

Resolved 11 / 11

Avg. Amount $2,984

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Weiss Casino Complaints

See all complaints for this casino

Crypto WD delayed since 30th of August

I am submitting this complaint regarding a cryptocurrency withdrawal of approximately $4,900 from my Weiss account.

I requested the withdrawal on 30 August 2026. My account is fully verified, and I am currently a VIP15 customer. Over my time with Weiss, I have deposited and wagered thousands of euros, and I have previously completed smaller withdrawals successfully without experiencing this level of delay.

This is therefore particularly disappointing because I have been an active and loyal customer and have continued using the platform based on my previous experience.

The current withdrawal has remained in processing since it was submitted. I have contacted Weiss customer support multiple times and have repeatedly been told that the withdrawal has been escalated to the Financial Department.

Despite this, I have still not received any concrete information regarding the reason for the delay, whether any additional verification is required, or when the withdrawal is expected to be completed.

Weiss previously informed me that withdrawals can take from several minutes to several business days and that the maximum processing time is 10 business days.

I completely understand that security, compliance, or financial checks may sometimes be necessary. I am fully willing to provide any documentation required. My concern is the complete lack of transparency and the fact that customer support continues to tell me that the withdrawal is being monitored, while apparently receiving no meaningful update from the Financial Department.

I was also specifically instructed not to cancel or re-request the withdrawal, as doing so would restart the processing period. I have followed this instruction.

What makes this situation particularly frustrating is that I have been a VIP15 customer with substantial historical deposits and activity, yet I am currently experiencing significant difficulty receiving a withdrawal of approximately $4,900. Smaller withdrawals have previously been processed successfully, so I am struggling to understand why this withdrawal has resulted in such a prolonged and unexplained delay.

I am not asking for preferential treatment because of my VIP status. I simply believe that a long-standing customer who has deposited and wagered significant amounts should at least receive a clear and meaningful explanation regarding the status of their funds.

I am therefore asking AskGamblers to assist me in obtaining:

A clear status update regarding my $4,900 withdrawal.
Confirmation of whether the withdrawal is currently under a security, compliance, or financial review.
Confirmation of whether any additional documents or information are required from me.
Assistance in obtaining the withdrawal once any necessary checks have been completed.

I am not accusing Weiss of wrongdoing. I am simply asking for transparency, communication, and the timely processing of my withdrawal.

I can provide screenshots showing my VIP15 status, withdrawal request, previous successful withdrawals, deposit/activity history, and my communication with Weiss customer support as evidence.

I sincerely hope this matter can be resolved promptly and that I can continue to regard Weiss as a platform that treats its long-standing customers fairly.

79h left

$4,900

1650 usdt withdrawal pending after 4 days

Hello, I submitted a 1650 usdt withdrawal (transaction id 582552) at weiss casino on October 12 early in the morning.
Withdrawal is still pending on October 16.
I've lost easily 4 time this amount in this weiss casino, how can crypto withdrawal been so slow in this casino, we are not talking about bank draft but crypto transfert which should be instant or made in a few hours. 1650usdt is a medium not large withdrawal.
Who want to play in a casino taking several days or weeks to pay small or medium withdrawal ?
What's happening in case of large withdrawal 5k or 10k+ is it taking weeks or months.
I always play without bonus so reviewing a crypto withdrawal should be fast.
Please, Weiss casino, respect your players, and stop delaying so much the withdrawals.

Resolved

$1,650

Delayed and limited withdrawal request

In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.

Resolved

$5,200

140 usdt withdrawal is taking too long

Hello I have been using weiss casino for a time, I’m a verified account but I never did a withdrawal, now I did one 9 days ago for 140 usdt as a bank transfer. The withdrawal is always showed as processing but it’s been 9 days and nothing happens, live support always say me the same “We are making it as fast as possible” but to take 9 days for a 140 dollars withdraw is too much.

Resolved

$140

Delayed crypto payment since February 27th

Hello,

27/02 I decided to join Weiss Casino and made 3 deposits through Ethereum for a total of 2213.09 USDT.

On the said day, I started my ETH withdrawal for a total amount of 3263.09 USDT.

However, since then, my withdrawal has been on the same status: "In Progress". (even though they advertise fast withdrawals)

I went through their KYC and got my identity verified instantly.

Every time I try and talk to the customer support, I get the same automated messages that it's in process and could be delayed due to external factors. However, it's a crypto withdrawal with kyc verification, so I don't understand how it can take this long... (Deposits go through instantly). I can't seem to get any update on an ETA for this,s and seeing other reviews online of people waiting weeks or longer, I'm really worried.

Could you help me with this, please?

Kind regards

Lucas

Resolved

$3,263

Delayed crypto payment

Hi,

I have requested a withdrawal from Weiss casino 5 days ago. We are talking about crypto withdrawal which usually takes 10-15 minutes or 1 day on other sites, Weiss casino couldn't handle my withdrawal in 5 days.

I have asked the support many time about how is it going with the withdrawal, but all they answe is that it is "processing already". I highly doubt that it it processing, because if a crypto withdrawal is processing that is literally minutes to arrive. I am still able to cancel it, probably this is their trick to scam me to play more.

My account is verified and I played and risked my hard earned honest money. I don't think I deserve to be treated this way.

The amount of money isn't big, we are talking about 800$. Nothing crazy win, I have uploaded 200$ to their site.

< full name removed >

Resolved

$800

Weiss Casino delayed withdrawal 1500 usd

I have had a withdrawal pending since August 1st. Initially reached out to CS who said it could take up to 10 days to process. Come August 13 (Longer than 10 days), customer support is now giving me the run around saying that it could take up to 14 days.

My account has met the full KYC process and rollovers have been met.

Resolved

$1,500

6000 usd withdraw delay

Hello Askgamblers,

I'm here to try you give me some support to try solve this situation with casino in the most easy way and smooth for all sides...

I creat account, made some deposit and can catch a balance of 6000 usd... With that I made a KYC without any issue reported...

After that make a withdraw (screenshot enclosed) on the same day...

Today I go to chat and say to me is on processing part and to not be worry because can take from 15 min to up 10 business days...

A few moments later I receive a email rejecting my withdraw and to create again 2 withdraws 3000 usd each. I create and in the same hour rejected again.

Because of this delays and without any apparent reason I'm here to try solve this and receive all my money with no more delays...

In case you need more information, please inform me.

With best regards,

Andre

Resolved

$6,000

Delayed withdrawal still pending

I have played on this casino and when I decided to withdrawal they said to me we work all days and the withdrawals processing are from 15 min up to 2-3 days, now its my 3rd day since I made the withdrawal and they won't process it to let me cancel it and loose my money again.

Such a bad attitude the casino using against the players.

I want your help to get my withdrawal, and my account is verified by the way by there kyc option.

Resolved

$1,200

Delayed Payment since 27th

All that the chat support says is everything is going smoothly and I will receive my withdrawal soon.

I have been trying to make a withdrawal since 24th of sep, now my last attempt to withdraw is still in-progress since 27th, and I thought that would take 15 minutes. it turned out to be days,

I think this needs to be updated and be more clear for players.

I even verified my account way long time ago, as well went through additional verification, and I noticed it is only for 2000 Euro + withdrawals while mine is less than that.

I have even asked them that I want self-exclusion, since at Weiss they don't allow requesting 2 withdrawals at the same time, and I want to protect myself from playing while waiting for my withdrawal since I have balance, and I asked If I will be able to request withdrawals via email, or if there is any way they can help with.

Resolved

$840